Fax remains an essential part of healthcare communications, owing to its security, traceability and HIPAA-compliance. Seven in U.S. 10 hospitals still rely on fax to exchange health information, according to the Office of the National Coordinator (ONC) for Healthcare Information Technology.  

Fax has evolved dramatically, from outdated analog systems with paper and physical machines to modern cloud-based solutions. Despite all the technological advancements and adoption of electronic healthcare records, many healthcare organizations are still relying on aging fax systems with complex on-premises infrastructure which leads to inefficiencies, security risks and limited interoperability. Here are five signs that your organization’s fax solution needs modernization: 

1. High failure rates 

Does your fax system performance leave something to be desired? High fax failure rates in healthcare can delay the transmission of critical information like referrals, lab results, and treatment plans, leading to postponed diagnoses, disrupted care coordination, and ultimately poorer patient outcomes. At the same time, these failures create costly inefficiencies for providers, as staff must spend valuable time troubleshooting, resending, and verifying faxes, which increases labor costs and reduces productivity. Delays can also impact billing cycles, slow down reimbursements, and damage patient satisfaction hurting both clinical performance and the organization's financial health.

2. Security vulnerabilities, compliance risks  

Aging fax systems pose significant security and compliance risks because they rely heavily on manual processes, making them prone to human errors like misdirected faxes and unattended documents, key contributors to many data breaches. These systems typically lack modern safeguards such as encryption, access controls, and audit trails, leaving sensitive patient data vulnerable to interception or unauthorized access. As a result, any breach intentional or accidental can lead to serious regulatory consequences and financial losses, contributing to the rising average cost of data breaches in healthcare. Research shows that over 85% of all data breaches involved a human element. The average cost of a data breach jumped to $4.88 million in 2024, according to analysis of data compiled by the Ponemon Institute. That’s up 10% from the year prior. 

3. Hidden costs of legacy systems  

Healthcare organizations often drain valuable IT resources maintaining aging, on-premises fax and telephony systems, or rely on third-party providers with unreliable networks. These outdated technologies not only demand constant upkeep but also cause frequent transmission errors and communication breakdowns. As a result, front-line staff are burdened with correcting issues instead of focusing on patient care, leading to operational inefficiencies, delayed treatment, and ultimately a diminished patient experience.

4. Integration challenges with modern EHR systems  

Interoperability continues to be a challenge in U.S. healthcare settings with hundreds of different electronic health record (EHR) systems in use at different hospitals and clinics, often tailored to specific needs. With nearly 90% of U.S. based physicians using an EHR, ensuring related systems are integrated is essential. Integrating digital fax systems with modern EHRs ensures seamless and timely care coordination.  

5. Information bottlenecks and the impact on clinical staff and patient experience  

Legacy fax systems often create delays as faxes wait in queues for manual processing. Removing these bottlenecks with integrated AI enabled capture solutions can help speed workflows while reducing processing delays and human error.  

Digital fax success stories in healthcare 

Fax reliability and care coordination are directly connected. The University of Kansas Health System was dealing with a rise in fax transmission errors while local telcos reduced support for analog fax solutions. Employees spent significant amounts of time resending faxes and 90% of IT time was spent troubleshooting fax issues. By working with OpenText, they were able to implement a hybrid, HIPAA compliant digital fax solution that boosted fax transmission success to nearly 100%.  

The Baptist Hospitals of Southeast Texas reduced the risk of delays to front-line patient services by improving the availability of fax services. The healthcare provider also avoided rising costs for fax lines as telcos phase out analog services. They boosted clinical efficiency by 20% while unlocking $200,000 in annual cost savings with a HIPAA-compliant fax solution from OpenText. 

Building a business case for digital fax 

1. Start with why: connect to patient care 

When building your case, anchor the conversation in patient outcomes and clinician efficiency. Analog fax systems often lead to delays, missed referrals, and security gaps—none of which are acceptable in a patient-centered environment. 

Tip: Use real stories. Did a critical patient referral get delayed because a fax line was busy? Share that. It brings urgency to the conversation. 

2. Quantify the hidden costs of analog fax 

It’s easy to overlook how expensive traditional faxing really is. Tally up the costs of: 

• Analog phone lines – monthly charges for each line used exclusively for faxing. 
• Third-party telephony services – fees paid to external vendors that may lack reliability or SLAs. 
• Hardware maintenance – costs for servicing or replacing fax machines, plus depreciation over time. 
• Consumables - paper, toner, and fax machine maintenance. 
• Staff labor costs - time spent manually sending, receiving, filing, and routing faxes. 
• Error correction and rework - time and resources spent on resolving failed transmissions or mis-faxes.
• Transmission failures and downtime - impact of fax delays on clinical workflows, patient care, and revenue cycles.
• Storage and archiving costs - physical space or systems needed to store paper records or scanned documents.
• Opportunity costs - value of time and resources that could be re-directed to higher value patient care or innovation if fax related burdens were reduced.

Tip: Benchmark your current costs against digital fax solutions.  

3. Highlight the compliance and security risks 

Healthcare is one of the most regulated industries—and analog faxing creates gaps: 

• No audit trails for those who sent or received a fax 
• Risk of PHI left in trays or misdialed numbers 
• Lack of access controls 

Digital fax offers encryption, audit logs, and user-level access management that help you stay on the right side of HIPAA, HITECH, and other regulations. 

Tip: Talk to your compliance team early. Their support can strengthen your case dramatically. 

4. Align with strategic goals 

Most healthcare organizations have digital transformation initiatives underway. Show how digital fax aligns with broader goals: 

• Supporting remote and hybrid work 
• Reducing paper-based processes 
• Improving interoperability with EHRs and other systems 

Tip: Reframe digital fax as an enabler of strategic priorities, not just a utility replacement. 

5. Propose a phased approach 

Large IT projects can feel daunting. Ease leadership concerns by recommending a phased rollout: 

• Start with a pilot in a department with high fax volume (e.g., referrals, radiology, or medical records) 
• Measure success, then expand 

Tip: Choose a modern, cloud-native fax solution that eliminates the need for legacy infrastructure and supports rapid scalability across departments without the complexity of maintaining analog systems.

6. Estimate ROI and payback period 

Executives want numbers. Estimate how long it will take to recoup the investment based on reduced costs and improved productivity. Most healthcare organizations see ROI within 6–12 months. 

Tip: Include both hard savings (e.g., eliminated phone lines) and soft savings (e.g., time saved per fax, reduced risk of fines). 

Digital transformation in healthcare isn’t just about big-ticket technologies. Sometimes, the biggest gains come from modernizing the tools we rely on every day. Fax is still essential—but it doesn’t have to be analog or on-premises. Build your case thoughtfully, and you’ll not only win leadership support—you’ll give your teams a faster, safer, and smarter way to connect with HIPAA-compliant fax. 

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Let’s face it: plain old SMS is starting to feel... well, a little 2005. Customers today expect more from their omnichannel messaging experiences — and guess what? OpenText™ Core Messaging is stepping up in a big way. 

We’re excited to announce that rich communication channels such as WhatsApp and RCS are on the horizon — and they’re bringing with them a whole new world of interactive, secure, visually rich business messaging. 

What’s new? It’s not just text anymore 

Say goodbye to boring SMS text threads. With WhatsApp and RCS (Rich Communication Services) Business Messaging, you’ll be able to deliver: 

• Media-rich content (images, videos, maps!) 
• Location sharing 
• Quick reply buttons 
• Cards and carousels that let users browse, book, or buy — all in one chat 

It’s not just messaging. It’s an interactive experience. Whether you’re confirming an appointment, promoting a new product, or helping someone book a service — everything happens inside one sleek, seamless conversation. 

Security? It's built right in 

Worried about spam or sketchy senders? Don’t be. 

• WhatsApp Business requires strict Meta-verified registration — you have to prove you're legit before you can message at scale. 
• RCS, backed by Google, has its own vetting standards to keep bad actors out. 
• And while OpenText Core Messaging gives you seamless access to both platforms — we just make sure you're plugged into the right, verified ecosystem. 

Your messages? Safe. Your brand? Trusted. Your customers? Confident. 

Why it matters — especially to Gen Z (and the rest of us) 

Let’s be real: Gen Z doesn’t just want to receive a message — they want to interact with it. Scrollable carousels, tappable replies, media-rich previews... it’s the new standard. 

These upcoming features are purpose-built for the next generation of digital customer experiences — and businesses that adopt them early will stand out in a sea of static text. 

TL;DR: Messaging, but make it awesome 

With WhatsApp and RCS channels, OpenText Core Messaging will help you: 

• Engage customers where they are 
• Create richer, smarter, automated conversations 
• Build trust with verified, secure interactions 
• Drive better outcomes (and look really good doing it) 

So go ahead — ditch the dusty SMS templates and step into the future of omnichannel messaging. Your customers (and your ROI) will thank you. 
 
Want to be among the first to roll out rich messaging at scale? Stay tuned — the future of business messaging is arriving soon, and it’s looking very good. 

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In 2024, a staggering 67% ¹of healthcare organizations worldwide faced ransomware attacks—the highest rate in years. The healthcare industry, with its treasure trove of protected health information (PHI) and critical infrastructure, has become a prime target for cybercriminals. From massive data breaches at major organizations to skyrocketing recovery costs, the stakes have never been higher.

Why healthcare organizations care about cybersecurity?

Cyberattacks are no longer just an IT issue. They are a business and patient safety crisis. A single breach can lead to operational shutdowns, regulatory fines, reputational damage, and worst of all—compromised patient care. Threat actors are evolving, leveraging AI to infiltrate networks, exploit insider vulnerabilities, and hold crucial patient data hostage.

Key cybersecurity challenges facing healthcare organizations:

1. Ransomware attacks & data breaches – Cybercriminals are deploying sophisticated attacks that encrypt data, disrupt services, and demand exorbitant ransoms. They are increasingly turning their attention to healthcare for its valuable sensitive personal and medical data. These attacks disrupt services, damage reputations, and often lead to costly data breaches.
2. Regulatory pressure – Evolving compliance mandates like HIPAA, GDPR, and the Cyber Resilience Act, mandate strict controls on patient data to safeguard its confidentiality, integrity, and availability. Healthcare providers must stay ahead or risk severe penalties.
3. Insider threats – Whether malicious or accidental, insiders pose a significant risk to data security. Employees or contractors with access to sensitive information can inadvertently or intentionally compromise security.
4. AI in cybersecurity – AI offers advanced threat detection and defense capabilities but can also be weaponized by hackers to bypass security measures. Healthcare organizations must balance using AI for protection while defending against AI-powered attacks.
5. Patient experience vs. security – Healthcare providers face the challenge of delivering seamless digital services while ensuring strong data protection. Striking the right balance between usability and security is crucial for maintaining both patient trust and safety. How can organizations provide seamless digital healthcare services while ensuring airtight security?

The urgent need for action

The urgent need for action in responding to cybersecurity threats in healthcare is underscored by the escalating financial and operational consequences of delayed responses. The average cost of a ransomware attack recovery in healthcare has surged to $2.57 million in 2024². Worse still, only 22% of affected organizations fully recover within a week, while 37% take over a month³. This prolonged recovery period severely disrupts patient care, as healthcare providers are unable to access critical medical records, communicate effectively, or deliver timely treatments. The extended downtime can result in delayed surgeries, canceled appointments, and compromised patient outcomes, which could have life-threatening consequences, particularly in emergency or intensive care settings.

Moreover, the longer it takes to recover, the more vulnerable an organization becomes to further attacks or data breaches, compounding the damage. In addition to the direct effects on care, operational instability, and financial strain, a slow response erodes patient trust and can lead to a loss of business, further harming the organization’s long-term viability. Rapid response and mitigation are crucial not only to reduce immediate financial costs but also to preserve the quality of care and maintain operational continuity in the face of evolving cyber threats.

What’s the solution?

The latest industry insights, detailed in our comprehensive Cybersecurity for healthcare organizations – point of view report, provide an actionable roadmap to:

• Strengthen identity and access management (IAM) to prevent unauthorized breaches.
• Deploy advanced threat detection to proactively neutralize cyber threats.
• Automate compliance reporting to stay ahead of regulatory requirements.
• Leverage AI to detect anomalies, mitigate risks, and enhance security resilience.

Your healthcare organization cannot afford to be complacent. Cyber threats are intensifying, and without a proactive defense strategy, it’s only a matter of time before attackers strike.

Don’t wait until it’s too late. Download the <full report> today and take the first step towards securing your patients, data, and reputation. Or learn how OpenText Core Threat Detection and Response boosts your existing cybersecurity solutions to ensure a rapid and accurate response.

Sources:

1. Statista, Share of healthcare organizations worldwide encountering ransomware attacks from 2021 to 2024, 2024.
2.  Sophos, The State of Ransomware in Healthcare, 2024.
3.  Sophos, Two-Thirds of Healthcare Organizations Hit by Ransomware – A Four-Year High, Sophos Survey Finds, 2024.

The post The rising cybersecurity crisis in healthcare: Are you prepared? appeared first on OpenText Blogs.

Please join us at at this year's HIMSS Global Health Conference & Exhibition (March 3-6, 2025, Las Vegas) to explore technologies in CPaaS, secure cloud fax, intelligent capture, digital signature, process automation and cybersecurity - all designed to enhance healthcare workflows and security.

The healthcare industry is experiencing long-term market pressures that will drive change for the foreseeable future. The first is the increasing demand for care, with the industry, in some ways, a victim of its own success.

With the population aging due to healthcare advancements, many individuals live with one or more chronic diseases that require ongoing, specialized care. There is also a need to address long-term social inequities of health, driving demand for care and improvements in care delivery. And as demand increases, there are significant challenges to service the demand due to healthcare staffing shortages and burnout. Additionally, unrelenting cost containment pressures continue, with healthcare organizations on the hook to increase lower-cost settings of care, pushing staff members to practice at the top of their licenses - shifting clinicians’ efforts from routine administrative tasks to more patient-focused care.

But, how can these challenges be addressed? To combat stretched resources and improve engagement, organizations need to improve clinical processes and better support patients and staff, increasing engagement across the care and wellness continuum. The industry needs to leverage data, process automation, and generative AI - elevating healthcare delivery with information management at the core. 

Automate data capture and integration with Cloud FAX 

Secure transmission with HIPAA Compliance: The ability to capture, organize, analyze, and respond are key capabilities for the healthcare organization of the future to enhance patient care through efficient data management. Traditional fax is prone to errors, delays, and security breaches, with these issues leading to significant setbacks in patient care, such as delayed diagnosis, treatment errors, and compromised patient privacy.

How to address this issue? OpenText Cloud Fax and Capture technology dramatically improves the efficiency of document management in healthcare settings. Cloud Fax and Capture eliminate these problems by ensuring all documents are transmitted securely and instantly. Plus, by leveraging the OpenText portfolio of integrations to leading EHRs and MFP connectors, organizations can ensure crucial patient information, such as test results and referral letters, is available to healthcare providers in real time, enabling faster and more accurate clinical decisions. An advanced workflow capability also allows automating costly manual processes and accelerating decision making. It's intelligent, innovative technology at it's finest.

Deliver critical alerts and notifications 

Patients want communication to be personalized, contextual, and timely: This increasing focus on creating engaging and valuable interactions with patients can improve health outcomes.

How to address this issue? Creating high levels of engagement requires building a sense of empathy with the patient, and this requires leveraging artificial intelligence and machine learning. Developing engaging, personalized, and data-driven communications needs an integrated view of the patient that includes all available data. And this is no longer a 'want', it's a 'need'.

Streamline operations and drive efficiency 

Most healthcare organizations are moving to a multi-cloud environment, with data, assets, and applications residing in public clouds, private clouds, and on premise: The complexities of thousands of applications across multiple environments are typically high and adding in the convergence of IT and OT can overwhelm any IT organization.

How to address this issue? Reimagining cloud operations enables complete and integrated autonomous cloud operations that enables machines to do the work. Utilizing cloud based clinical archiving can improve data access and reduce cost by simplifying the IT environment and retiring legacy systems.  

Strengthen security integration and automation 

The healthcare industry has long been a prime target for cyber criminals due to the sensitive nature of patient data, large complex environments, widespread use of legacy technology and the potential financial gains from data breaches: Irrespective of organization size, it is hard to keep up with these evolving threat vectors, while maintaining the focus on improving access to and quality of healthcare. Ransomware attacks on healthcare organizations can be among the most costly and far reaching, with 67 percent of surveyed organizations having experienced a ransomware attack in the past 12 months.

For most organizations recovery can take up to a month, and cripple operations. The pressure is on the healthcare industry to advance cybersecurity measures. In the spirit of less is more, 75 percent of organizations seek to consolidate the number of cybersecurity vendors they use to reduce operational complexity and improve risk mitigation.

How to address this issue? By leveraging cybersecurity vendors with full stack security solutions and AI-powered threat hunting and detection, healthcare organizations can have new threat detection models in place within hours to stay ahead of new and evolving threats. 

Improve DevOps for the cloud 

Improving healthcare information management will require DevOps engineering to scale substantially: As the efficiency of DevOps teams scale, the efficiency of all knowledge workers across the enterprise will also scale. By integrating development and operations, DevOps teams can streamline application delivery and IT infrastructure management, ensuring faster, more reliable deployment of services.

How to address this issue? Leveraging automation and real-time analytics, companies can enhance operational efficiency, improve system performance, and maintain robust security standards. With GenAI, testing is done with less human involvement to drive productivity from days to minutes. This approach fosters innovation, scalability and agility, enabling healthcare organizations to adapt quickly to market changes and regulatory demands while optimizing their IT investments 

OpenText: Your trusted partner of choice

OpenText is the world’s leader in information management and offers the most complete and integrated information management platform.

We serve industries with the most complex information challenges and largest data sets, including hundreds of healthcare providers and payers, as well as government health organizations and global service providers, helping them organize, automate, connect, and protect data. No information management platform is more secure or scalable to manage high volumes of information to elevate human potential across your organization.

Visit us at HIMSS 2025

We welcome the opportunity to be your strategic partner in your journey to safely deliver great healthcare experiences and outcomes. To see our capabilities for yourself, please come see us at Venetian Level 2, booth # 4861 at this year's HIMSS Global Health Conference & Exhibition (March 3-6, 2025, Las Vegas).

The post HIMSS: How OpenText is powering the future of healthcare appeared first on OpenText Blogs.

The cybersecurity landscape continues to evolve, presenting complex challenges for security operations teams. Organizations today face increasing volumes of alerts, evolving threat vectors, and the daunting task of managing security across hybrid environments. Addressing these challenges requires advanced solutions that not only detect threats but also provide actionable insights to neutralize them effectively. 

Key security operations challenges

1. Alert overload: Security teams often face an overwhelming number of alerts, making it difficult to identify and prioritize genuine threats amidst noise. This overload hampers response times and increases the risk of missing critical incidents. 
2. Evolving threat landscape: Cybercriminals leverage sophisticated tools and techniques, such as AI-driven attacks, to exploit vulnerabilities. Staying ahead of these threats requires continuous innovation in detection and response strategies. 
3. Resource constraints: Many organizations struggle with limited security personnel and resources, making it challenging to monitor and respond to threats effectively across expansive digital infrastructures. 
4. Integration complexity: Security tools that operate in silos create fragmented environments, complicating data correlation and delaying incident response. 

How OpenText™ Threat Detection and Response solutions help 

OpenText’s comprehensive suite of threat detection and response solutions directly addresses these challenges: 

• Automated threat detection: Leveraging AI and machine learning, OpenText solutions sift through large volumes of data to identify high-priority threats with precision, reducing alert fatigue. 
• Comprehensive visibility: These solutions provide unified visibility across cloud, on-premises, and hybrid environments, ensuring no blind spots in threat detection. 
• Streamlined response: With automated workflows and advanced analytics, OpenText accelerates incident response, enabling security teams to neutralize threats faster and with greater confidence. 
• Seamless integration: OpenText’s open architecture ensures smooth integration with existing security tools, fostering a cohesive and efficient security ecosystem. 

By empowering security teams with cutting-edge tools and actionable intelligence, OpenText Threat Detection and Response solutions help organizations navigate today’s complex security landscape with resilience and confidence. 

The post Tackling security operations challenges with OpenText™ Threat Detection and Response solutions  appeared first on OpenText Blogs.

The health and life sciences industry stands on the cusp of a technological revolution, with innovative technologies poised to fundamentally transform healthcare delivery, research, and patient outcomes. As we move through 2025, five groundbreaking technological trends are emerging as game-changers, promising to reshape how we understand, prevent, and treat diseases. 

Artificial intelligence and predictive healthcare 

Artificial intelligence (AI) has evolved from a promising concept to a critical tool in healthcare, moving far beyond simple diagnostic support. In 2025, AI-driven predictive healthcare has become a cornerstone of medical innovation, offering unprecedented insights into individual health trajectories. 

Machine learning algorithms now analyze complex datasets from genetic profiles, wearable devices, electronic health records, and environmental factors to create comprehensive health risk assessments. These advanced predictive models can forecast an individual's likelihood of developing specific conditions years before traditional diagnostic methods would detect them. 

Healthcare providers are using AI-powered platforms that can: 

• Predict potential disease onset with remarkable accuracy
• Recommend personalized preventative interventions
• Develop tailored treatment plans based on an individual's unique genetic makeup
• Continuously monitor and adjust healthcare strategies in real-time 

Advanced precision medicine and genomic engineering 

Precision medicine has transitioned from an experimental approach to a standard practice, driven by remarkable advances in genomic engineering and CRISPR technologies. The ability to precisely edit genetic codes has opened up revolutionary treatment possibilities for previously untreatable genetic disorders. 

Personalized medicine now goes beyond simply understanding an individual's genetic predispositions. Therapeutic interventions can be designed to: 

• Correct genetic mutations at their source
• Develop targeted therapies that work specifically with a patient's genetic profile
• Create customized treatment plans with minimal side effects
• Potentially reverse or prevent the progression of inherited diseases 

Biotech companies are developing increasingly sophisticated gene therapies that can be administered with minimal invasiveness, often through targeted molecular treatments that can be delivered via advanced nanoparticle technologies. 

Immersive telemedicine and extended reality healthcare 

The telemedicine revolution initiated during the global pandemic has evolved into a sophisticated, immersive healthcare ecosystem. Extended reality (XR) technologies, including augmented reality (AR) and virtual reality (VR), have transformed remote medical consultations and patient care. 

Surgeons can now perform complex procedures using haptic feedback robotic systems controlled remotely, while patients can receive comprehensive medical consultations through hyper-realistic virtual environments. These technologies have been particularly transformative in: 

• Providing specialized medical care to rural and underserved regions
• Enabling complex surgical training through realistic simulations
• Offering mental health support through immersive therapeutic experiences
• Rehabilitation and physical therapy programs with real-time progress tracking 

The integration of AI with XR technologies allows for more nuanced and responsive medical interactions, creating a more empathetic and personalized healthcare experience. 

Internet of medical things and continuous health monitoring 

The Internet of Medical Things (IoMT) has matured into a robust, interconnected ecosystem of smart medical devices that provide continuous, non-invasive health monitoring. Wearable and implantable devices now offer real-time, comprehensive health insights that go far beyond simple fitness tracking. 

These advanced devices can:

• Monitor multiple physiological parameters simultaneously
• Detect early warning signs of potential health issues
• Automatically transmit data to healthcare providers
• Integrate with AI systems for instant analysis and intervention recommendations 

Biosensors have become incredibly sophisticated, capable of detecting molecular-level changes in the body. Patients with chronic conditions can now receive proactive, predictive healthcare that prevents complications before they arise. 

Sustainable and regenerative biotechnologies 

Sustainability has become a crucial focus in biotechnology, with researchers developing innovative solutions that not only treat diseases but also contribute to environmental and human health restoration. 

Breakthrough technologies in this domain include:

• Biodegradable medical implants that naturally integrate with human tissue
• Regenerative therapies that can repair or replace damaged organs
• Sustainable production of medical treatments with minimal environmental impact
• Bioengineered solutions for addressing climate-related health challenges 

Researchers are exploring how biotechnology can create closed-loop medical systems that minimize waste, reduce environmental burden, and provide more holistic healthcare solutions. 

2025: A transformative healthcare landscape 

As we progress through 2025, these technological trends are not just improving healthcare they are fundamentally reimagining our approach to human health. The convergence of AI, genomics, immersive technologies, continuous monitoring, and sustainable biotechnologies promises a future where healthcare is predictive, personalized, and proactively oriented toward maintaining wellness. 

The most exciting aspect of these innovations is not just their individual potential, but how they synergistically interact, creating a holistic, integrated approach to human health that was unimaginable just a decade ago. 

Are you ready to learn more?

Learn more about how OpenText solutions for healthcare can help you address challenges in your organization.

The post Revolutionizing healthcare in 2025: From AI to telemedicine appeared first on OpenText Blogs.

Transitioning to Session Initiation Protocol (SIP) from analog faxing is a significant step in modernizing communication systems. However, creating a strong and reliable cloud fax ecosystem requires more than just the shift to SIP. To truly maximize the potential of SIP-based faxing, cloud fax providers must focus on four critical areas and strategies that address common challenges and ways to fortify their faxing infrastructure.  

1. Enhancing reliability: SIP-optimized strategies  

While SIP brings digital efficiency to faxing, its compatibility with traditional fax protocols requires thoughtful optimization:  

• Leveraging fax-friendly protocols: Adopting T.38, a protocol designed specifically for faxing over digital networks, to mitigate common issues like latency and packet loss. Working with experienced providers ensures smoother implementation.  

• Optimizing network performance: To reduce latency, jitter, and packet loss through proactive network monitoring and maintenance, ensuring dependable fax transmission.  

• Upgrade legacy equipment: Using modern Analog Telephone Adapters (ATAs) designed for SIP or replacing outdated machines with digital fax application solutions to improve reliability.  

By addressing these factors, cloud fax providers can significantly enhance the reliability of their SIP-based cloud faxing ecosystem.  

2. Managing costs: ensuring predictable and efficient savings  

While SIP offers cost advantages, effective cost management ensures these savings are maximized:  

• Reducing retry-related costs: Minimizing transmission errors with high-quality network configurations and intelligent retry mechanisms.  

• Streamline international faxing: Working with providers offering competitive rates for global communications or choosing cloud fax solutions with inclusive international pricing.  

Focusing on cost efficiency allows providers to fully leverage SIP’s economic benefits without unexpected expenses and passing these savings down to their customers.  

3. Strengthening network infrastructure for seamless compatibility  

A robust network setup is foundational for ensuring smooth SIP faxing:  

• Specialized configurations: Businesses must work with providers who intrinsically fine-tune firewalls, NAT settings, and ATAs to prevent disruptions.  

• Implementing failover solutions: Cloud Fax providers must ensure system redundancy through secondary setups or cloud-based failover mechanisms to maintain communication during outages.  

• Simplifying telephony systems: Cloud fax providers that consolidate infrastructure to reduce complexity and minimize points of failure are best suited to serve the needs of their customers.  

By refining the technical SIP ecosystem, businesses can enjoy a seamless and reliable faxing experience with their Cloud Fax providers who are leveraging SIP.  

4. Prioritizing security and compliance  

For industries and businesses handling sensitive data, robust security measures are crucial for Cloud Faxing using a SIP infrastructure – the following are necessary inherent technical capabilities:  

• Data encryption: Incredibly important to protect transmissions with advanced encryption protocols.  

• Mitigating threats: By using firewalls, intrusion detection systems, and SIP-specific security features to prevent data breaches.  

• Regulatory compliance: Partnering with cloud fax providers that ensure adherence to standards like HIPAA, PCI-DSS, or GDPR.  

Focusing on security safeguards sensitive communications reinforces trust in SIP-based cloud fax providers.  

The role of cloud faxing in a SIP ecosystem  

These SIP strategies and capabilities complement SIP by addressing its technical challenges and adding value to the cloud faxing process:  

• Enhancing reliability: Thus, cloud faxing eliminates issues like jitter, codec mismatches, and hardware dependencies by operating within virtualized environments.  

• Simplified deployment: This helps businesses avoid extensive configurations with a hassle-free setup that bypasses the need for ATAs or specialized equipment.  

• Predictable costs: With transparent pricing models eliminate unexpected fees, providing cost control and simplicity.  

With solutions like OpenText^TM Core Fax, businesses gain the combined benefits of SIP’s flexibility and cloud faxing’s reliability, achieving a secure, efficient, and cost-effective communication ecosystem.  

By focusing on these four key areas, reliability, cost management, infrastructure, and security, cloud fax providers can build a robust cloud fax infrastructure that meets modern demands while leveraging the advantages of SIP. To learn more about what OpenText has to offer visit our Cloud Fax Solutions web page.   

The post Four key strategies for building a robust cloud fax solution with SIP appeared first on OpenText Blogs.

Fax might seem like a throwback, but it’s anything but obsolete—especially in industries like healthcare, finance, legal, and government, where secure, reliable communication is non-negotiable. Instead of ditching the fax, why not reimagine it with OpenText’s cloud-based solutions? With OpenText™ Core Fax and OpenText™ Fax (RightFax), traditional faxing evolves into a modern, cloud-powered tool for secure, seamless, and regulation-ready communication.

Why still choose fax? It’s here for a reason. In the world of healthcare, finance, and law, the importance of fax hasn’t faded. When sensitive information is exchanged daily—like patient records, legal documents, or financial data—fax is still a critical channel for secure communication. OpenText’s cloud fax solutions keep things simple, secure, and scalable, whether you’re in an exam room or a boardroom.

What’s new? Fax that feels like the future 

OpenText has taken faxing to the cloud, enabling organizations to retire on-premises servers without a hitch. Now, faxing is fully integrated with cloud platforms and major applications like Microsoft Teams, Webex, and even electronic medical records like MEDITECH. We’ve also enhanced our fax API to make it easy for developers to integrate fax into existing systems, opening the door to workflows that are faster, safer, and smarter.

Enterprise-grade security, made simple 

Moving to the cloud doesn’t mean sacrificing security. OpenText fax services are trusted by companies that operate in highly regulated sectors because they’re built to meet the strictest security and compliance standards. With certifications that include SOC 2, ISO 27001, HIPAA, PCI-DSS Level 1, and TX-RAMP, your faxes are protected in a fully secure, compliance-ready environment.

Goodbye, server room. Hello, cloud. 

Using OpenText Core Fax in the public cloud is about simplification. No more worrying about data centers or hardware. With a zero-IT footprint, you can allocate resources where they’re needed most. Plus, our flexible payment models mean you pay only for what you use, making it easier to scale without breaking the bank. And with our web API microservices, faxing can fit seamlessly into your automated workflows, making day-to-day operations smoother and faster.

The fax conversation: more than just a transmission 

Fax is no longer just about sending a document; it’s becoming part of the entire customer experience. Take healthcare: a faxed referral from a general practitioner to a specialist is more than just data—it’s a crucial step in a patient’s journey. Through integrations with OpenText Experience Cloud, fax now plays a role in shaping customer journeys and managing experiences, seamlessly connecting with other communication tools like email, SMS, and WhatsApp.

OpenText Core Fax and OpenText Fax 24.4 release: a cloud for every conversation 

With the latest OpenText Experience Cloud update, OpenText is reimagining fax as part of a broader, customer-centered approach. The 24.4 release empowers organizations to deliver fast, on-demand communication that meets customers wherever they are. Whether it’s a faxed contract, an SMS update, or an email confirmation, OpenText is reimagining communications as a CPaaS (Communications Platform as a Service), empowering businesses to craft meaningful, secure, and timely interactions.

Modernizing fax is about enhancing the experiences around it. With OpenText’s cloud-based fax solutions, the tool that once seemed outdated is now at the heart of secure, strategic, and future-ready communication. Ready to see what cloud faxing can do for your organization? Embrace a reimagined fax solution and bring communication up to speed with today’s demands. Don’t axe fax. Just reimagine it.

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Let’s face it: Cybersecurity needs a makeover 

Cybersecurity threats aren’t what they used to be. Attacks are increasingly sophisticated, and the stakes keep climbing. Yet, many companies are still working with piecemeal solutions that cover a few areas and leave huge blind spots elsewhere. If your security strategy is limited to one line of defense, you’re missing out on a holistic approach that goes beyond just threat detection and response. 

From protecting applications and data to managing identities and forensic investigations, cybersecurity today demands a lot more than patching yesterday’s gaps. OpenText’s approach is designed to give you the full picture—not just a few puzzle pieces. 

The full spectrum of security: What it means and why it matters 

1. Threat detection and response: Stopping threats in their tracks is critical, but traditional detection tools have limits—most only respond after a breach has occurred. OpenText’s Threat Detection and Response solution flips that on its head, proactively scanning for signs of unusual behavior long before they escalate. Our insights don’t just end here; they feed into other layers of protection, fortifying them to defend against similar attacks in the future. 

2. Digital forensics and investigation: When a cyber incident occurs, it’s not just about cleanup. Our Digital Forensics tools dive deep, analyzing attack vectors, patterns, and vulnerabilities, turning every incident into a learning opportunity. These findings directly improve our Application Security, IAM, and Data Privacy protections, reinforcing areas where attackers have previously found success. 

3. Application security: Because code is the new frontline: Applications aren’t just assets; they’re entry points. Vulnerabilities within application code are gold mines for attackers. OpenText’s Application Security solutions build protection right into the development pipeline, embedding security at every stage from code to deployment. With continuous vulnerability scanning and automated testing, we’re protecting software integrity before it ever goes live. Threat insights from our detection and forensics tools continually refine AppSec parameters, making it more resilient with every incident. 

4. Data privacy and protection: Data is the new currency, and protecting it is non-negotiable. OpenText combines encryption, compliance tracking, and automated data management so you’re always a step ahead. We go beyond just blocking unauthorized access; our protections adapt based on threat patterns and forensic learnings, securing data even better over time. 

5. Identity and access management (IAM): Access control isn’t as simple as password protection. Today’s IAM challenges involve balancing access with security, making sure the right people get in while keeping bad actors out. OpenText’s IAM solutions go beyond the basics, integrating adaptive access controls and multi-factor authentication that dynamically adjust based on context. With insights from threat detection and digital forensics, IAM policies evolve to better handle emerging risks. 

Why piecemeal cybersecurity isn’t enough anymore 

Security can’t live in silos. Too many organizations rely on separate solutions for separate challenges, and it’s failing them. A fragmented approach adds complexity, increases costs, and leaves gaps. OpenText’s integrated cybersecurity platform isn’t about throwing more tools at the problem—it’s about creating a unified defense that’s continuously learning and improving. 

Why OpenText is the right partner for comprehensive security 

A constant feedback loop for continuous improvement 

We don’t just detect threats and move on. Every incident analyzed with our forensics and response solutions informs the broader protection strategy, updating Application Security, IAM, and Data Privacy defenses. It’s a self-improving system, making your security ecosystem smarter with each new challenge. 

Built for today’s security needs, not yesterday’s 

We’re not here to help companies “get by” with outdated tech. Our suite spans the full range of security needs, all working in sync to provide a seamless and scalable solution. 

Advanced automation and AI, not busywork 

With machine learning and analytics, OpenText enhances detection, response, and proactive threat hunting, keeping teams on the front foot instead of putting out fires. 

Ready to move beyond “good enough” security? 

The stakes have never been higher, and a “good enough” approach just doesn’t cut it. OpenText’s cybersecurity solutions are built for those ready to move past patchwork solutions. With integrated Threat Detection and Response, Application Security, Data Protection, IAM, and Digital Forensics, we’re helping businesses not only defend but grow smarter and more resilient over time. 

In a world where threats aren’t slowing down, it’s time for cybersecurity that learns, evolves, and protects holistically. Ready to future-proof your security? Check out our portfolio of cybersecurity products.

The post Is your cybersecurity really covering all the bases?  appeared first on OpenText Blogs.

Industries today are constantly battling to maintain equipment reliability, reduce maintenance costs, improve safety and prevent costly equipment downtime. Traditional maintenance strategies often rely on reactive approaches, addressing issues only after machinery breaks down. But with AI and machine learning driving the future of maintenance, businesses are shifting toward predictive maintenance and prescriptive maintenance strategies to stay ahead of failures and keep operations running smoothly. 

The Power of Predictive and Prescriptive Maintenance 

Every business knows the pain of unexpected equipment downtime—operations grind to a halt, deadlines are missed, safety incidents occur, and costs skyrocket. For industries like manufacturing, healthcare, and energy, this downtime doesn't just mean a temporary hiccup; it leads to significant financial losses, decreased productivity, and even safety risks. 

Predictive maintenance offers a solution by using AI-powered analytics and real-time data to forecast when equipment is likely to fail. By analyzing data from IoT sensors, machine performance logs, and other systems, predictive analytics provides early warnings about potential equipment breakdowns, allowing businesses to schedule repairs before failure happens. This proactive approach minimizes downtime and helps prevent disruptions. 

But it gets better with prescriptive maintenance, which goes beyond forecasting failures. Prescriptive analytics recommends the best course of action to fix the issue—whether it’s adjusting machine settings, ordering a spare part, or scheduling a technician. This ensures that every intervention is timely and efficient, cutting down on costs and maximizing machine uptime. 

Why Equipment Downtime is a Business Killer 

Let’s take a deeper look at the impact of equipment downtime. Every minute of downtime leads to direct losses in revenue and productivity, but it also results in higher maintenance costs, damaged equipment, injury risk, and delayed orders. For industries dependent on machinery to operate—whether it’s factory equipment, healthcare devices, or power plants—downtime is a direct hit to profitability. 

Reactive maintenance is often too late—when a machine breaks down, the damage is done. But with predictive maintenance, businesses can prevent those failures altogether. By leveraging AI-powered maintenance strategies, organizations can move from reacting to breakdowns to predicting and preventing them. 

A 30-50% reduction in downtimeⁱ is just the beginning. Businesses that use machine learning in maintenance are also extending the lifespan of critical assets by 20-40%ⁱⁱ and reducing costs by up to 40%ⁱⁱⁱ. These savings add up fast, improving profitability while keeping operations running smoothly and yielding a 10x ROI^iv. 

The Technical Challenge of Implementing Predictive and Prescriptive Maintenance 

While the benefits of predictive maintenance are clear, implementing it comes with technical challenges. Businesses are generating massive amounts of data from IoT sensors, machine logs, and real-time monitoring systems. The key challenge is integrating this data and processing it fast enough to generate useful insights. 

This is where AI-powered maintenance truly shines. With the help of predictive analytics and machine learning, companies can analyze vast streams of data in real time. The challenge, however, is ensuring that these models remain accurate and adaptive as the equipment changes over time. Continuous data integration, real-time analysis, and accurate model training are essential to the success of predictive and prescriptive maintenance systems. 

Furthermore, businesses need scalability to handle the ever-growing data from their expanding operations. Whether you're dealing with thousands of IoT sensors across multiple factories or medical devices producing millions of data points, your system needs to scale without sacrificing speed or accuracy. Finally, concerns about data security and privacy must also be addressed, particularly when dealing with sensitive operational information. 

How OpenText Analytics Cloud Solves the Problem 

This is where OpenText Analytics Cloud steps in as the perfect solution. OpenText Analytics Cloud provides a unified platform for real-time data integration and AI-powered predictive analytics that’s built for scale. Whether your business deals with millions of data points per second or needs to analyze complex machine learning models in real time, OpenText offers a solution that works. 

The in-database machine learning capabilities of OpenText Analytics Cloud allow businesses to train and update predictive models directly within the platform, eliminating the need for data transfers between systems. This speeds up processing up to 50x and ensures continuous, accurate predictions, keeping you ahead of equipment failures. 

With flexible deployment options—on-prem, cloud, or hybrid—OpenText Analytics Cloud ensures businesses can tailor the solution to their infrastructure, minimizing costs and maximizing performance. Its real-time analytics capabilities make it the ideal partner for companies looking to adopt predictive and prescriptive maintenance at scale. And with enterprise-grade security, OpenText ensures your data is protected and fully compliant with industry regulations. 

Real-World Predictive Maintenance Success Stories 

Philips Healthcare 

Philips Healthcare faced a challenge with medical equipment reliability. By implementing OpenText Analytics Database (Vertica), Philips reduced equipment downtime by 30% and increased their first-time fix rate to 84%, while identifying 20% of issues before they even affected customers. This proactive approach ensures medical professionals can rely on critical devices without the risk of unplanned downtime. 

Knorr-Bremse 

A leader in braking systems for rail and commercial vehicles, Knorr-Bremse needed real-time insights into their fleet’s performance. Using OpenText Intelligence (Magellan BI & Reporting), they reduced maintenance costs by 20% and extended the lifespan of their equipment. This allowed them to achieve a significant ROI within 2-4 years by proactively addressing maintenance issues before they escalated. 

Nimble Storage (Hewlett Packard Enterprise) 

As their customer base grew by 600%, Nimble Storage needed a scalable solution to manage the influx of data from their storage systems. By implementing OpenText, they reduced query times by 50-83%, enabling real-time system insights. They also cut support cases by 86% and saw 19% fewer customer support calls annually, greatly improving customer satisfaction. 

Unowhy 

Supporting over 500,000 devices across classrooms, Unowhy faced the challenge of maintaining seamless operations while keeping maintenance costs under control. With OpenText Analytics Cloud, they improved device reliability, reduced support costs, and shifted to a proactive maintenance model that ensured educators could focus on teaching without technical interruptions.

Why Choose OpenText for Predictive and Prescriptive Maintenance? 

OpenText offers a comprehensive, scalable, and secure solution for businesses looking to adopt AI-powered maintenance strategies. With predictive analytics and machine learning integrated directly into the platform, OpenText delivers real-time insights and prescriptive recommendations to optimize maintenance operations, reduce costs, and prevent equipment failures. 

For businesses seeking to transform their maintenance strategies from reactive to proactive, OpenText Analytics Cloud is the perfect partner. With success stories across various industries, OpenText has proven its ability to drive operational excellence, ensuring businesses stay ahead of equipment failures and maintain optimal performance. 

The Future of Maintenance is Predictive and Prescriptive 

In an increasingly data-driven world, predictive and prescriptive maintenance are no longer just options—they are essential for any business looking to improve operational efficiency, prevent equipment downtime, and cut maintenance costs. With AI-powered maintenance and real-time analytics, businesses can prevent failures, extend asset lifespans, and stay competitive in a rapidly evolving landscape. 

Choosing OpenText as your partner in predictive maintenance ensures you have the technology, scalability, and security to transform your operations and achieve long-term success. Don’t wait for your next breakdown—start predicting and preventing it today. 

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