If you're like some companies, your legal team may be using outdated, mish-mashed software or a myriad of point solutions to manage your eDiscovery processes. While this antiquated approach may work for some companies or use cases, many enterprise legal teams and their law firms, with a guiding hand of its IT leaders, are identifying and evaluating newer legal technology that better aligns with maturity and needs and satisfies ROI objectives—especially as AI and GenAI capabilities for eDiscovery explode onto the scene to help tackle rising volume and complexity of data in modern investigation and litigation matters. 

eDiscovery software comes with an extensive range of features, and many have strengths in one area (such as processing) and have some challenges in others (such as analysis or review). Hence, it's essential to identify your legal team's needs and priorities, along with their IT deployment preferences, and conduct thorough research. 

Analyst firm GigaOm's Radar for E-Discovery is a great starting point if you're actively seeking new eDiscovery solutions or simply want to know what's available on the market.

GigaOm provides evaluation criteria and guidance

The GigaOm Radar for E-Discovery highlights key e-discovery vendors. It identifies vendors and products that excel at helping organizations assess competing solutions in the context of well-defined features and criteria. 

The report describes key features and metrics used to evaluate vendors, provides an overview of the category and its underlying technology, identifies leading e-discovery solutions, and helps decision-makers evaluate these platforms to make a more informed investment decision. 

The report evaluates 19 different eDiscovery software vendors, including OpenText™, Everlaw, CloudNine, Veritas, DISCO, Nuix, Relativity, Reveal, and Consilio, on factors including vendor positioning (small-to-medium business (SMB), large enterprise, and/or law firms), deployment mode (cloud only, on-premises or hybrid), key features (e.g., multiple-device data collection, analysis & review, data redaction, real-time tracking of eDiscovery process, tagging & organizing documents, enterprise search, social media support, video & audio support) and evaluation metrics (speed, cost, scalability, security, and ease of use).

The GigaOm Radar

The GigaOm Radar plots vendor solutions across a series of concentric rings, with those positioned closer to the center being judged to have higher overall value based on an evaluation of the factors. The chart characterizes each vendor on two axes—balancing Maturity versus Innovation and Feature Play versus Platform Play—while providing an arrow that projects each solution's evolution over the coming 12 to 18 months. 

Here is the GigaOm Radar: 

OpenText named a leader

The industry report recognizes OpenText as an "Outperformer due to its high rate of delivery last year, high release cadence, and a strong roadmap for the coming year," outperforming all other vendors on a key feature comparison. OpenText received the highest possible scores for key features, including multiple-device data collection, analysis, and review; data redaction; real-time tracking of the eDiscovery process; tagging and organizing documents; enterprise search; and video and audio support, as well as business criteria—speed, cost, and scalability. The report also noted that "OpenText is one of the most flexible vendors in terms of deployment options—options include on-premises, private cloud, public cloud (SaaS), and hybrid."

If you're interested in learning more about eDiscovery solutions available on the market and a better understanding of their capabilities, relative strengths, and challenges, the GigaOm Radar report provides valuable information. You can obtain a copy of the report here. 

Learn more about OpenText eDiscovery solutions here.

The post How to generate a custom shortlist of eDiscovery vendors appeared first on OpenText Blogs.

We're excited to announce the latest update in OpenText eDiscovery CE 25.2, introducing a powerful new tool that transforms how legal teams organize and analyze evidence. Here's what's new:

OpenText eDiscovery Chronology

In modern litigation and investigations, organizing massive volumes of digital evidence chronologically to understand the who, what, where, and when of a matter can be daunting, labor-intensive, expensive, and potentially risky. The new OpenText™ eDiscovery Chronology addresses this challenge head-on. 

This interactive chronological narrative building tool helps legal teams track, organize, and analyze evidence by date—with full control of event metadata and complete audit trail capabilities. With Chronology, legal teams can leverage technology to streamline an otherwise manual task and quickly gain a clearer understanding of the sequence of events that may make or break a case. 

With integrated visual Chronology, legal teams can: 

• Easily identify potential gaps or inconsistencies in evidence earlier, reducing risks and unpleasant surprises 
• Save time by organizing events and facts without having to copy and paste text and link documents in Excel, Word, or third-party software 
• Quickly zero in on specific events or facts at any time, for faster, easier, and more thorough client reporting, early case assessment, and preparation for depositions, hearings, settlement discussions, and trial 

Chronology is a key feature that has been frequently requested by our customers and represents a significant enhancement to our platform's capabilities.

In addition to the new Chronology feature, OpenText continues to release enhancements to our existing capabilities.   

OpenText eDiscovery Aviator Key Document Summary – Now exportable! 

Initially released in April 2024, Aviator Key Document Summary empowers legal teams to create an AI-generated summary of key documents, complete with links to the documents, for improved document review efficiency and rapid insight into the case.  Now with CE 25.2, legal teams can more easily share document summaries with team members and clients with the ability to export Key Document Summaries, complete with working document links. 

Aviator Review – More intuitive than ever 

In our ongoing effort to increase efficiency and automate first-pass review, we have simplified the OpenText eDiscovery Aviator Review process to two simple steps:  

1. Input your review criteria 
2. Identify the designated document set on which you want Aviator Review to run

It is really that easy, and after the Aviator results are returned, legal teams have the option to quickly QC the document set using the “compare with human review toggle” and selecting the coded review field to be used for comparison. 

Expanded bulk redaction capabilities  

Accurate and consistent redaction of privileged, confidential, or sensitive information across all document formats is a critical component for reducing production risks.   Inadvertent production of privileged or sensitive information is a legal team’s worst nightmare.  As the type of data involved in litigation and investigations continues to become more diverse—going far beyond email and Word documents—it's essential that bulk redaction tools keep pace.  That's why we're pleased to expand OpenText eDiscovery bulk redaction to support the chat-specific redaction view.  We have also added support for Social Security Number patterns in the Bulk Redaction wizard for the native Excel viewer, the audio/video viewer (Cloud only), and the HTML chat viewer.  

 Additional new redaction capabilities include: 

• New “change redaction” functionality for the near native Excel viewer, the audio/video viewer (Cloud only), and the HTML chat viewer
• The ability to centrally manage the addition and deletion of redaction reasons from within the Review & Analysis module
• The addition of a dedicated Regular Expressions (RegEx) tester to support users writing their own customized RegEx for bulk redaction
• An improved RegEx pattern search for birthdates

These updates in OpenText eDiscovery CE 25.2 represent our ongoing commitment to providing powerful, user-friendly tools for modern eDiscovery workflows. By introducing new functionality and enhancing existing key features, we're responding to our most frequent customer requests and helping legal teams work more efficiently and effectively than ever before, delivering better outcomes for their clients and organizations. 

The post OpenText™ eDiscovery CE 25.2: Introducing eDiscovery Chronology for enhanced evidence organization appeared first on OpenText Blogs.

Rapidly growing legal workloads are becoming hard to manage. The demand for legal services is expanding. The sheer volume, variety and complexity of data is making it difficult for legal professionals to support litigation and investigation activities and simultaneously govern their legal content and work product.   

Enter OpenText and its Legal Tech solutions – and, next week, Legalweek New York. 

OpenText will showcase its industry-leading, AI-powered eDiscovery solution at the annual event, where today’s legal leaders will gather and seek ways to identify and deliver necessary innovation.  

OpenText partners with some of the world’s leading enterprises and global law firms to address these challenges to improve business outcomes and deliver service excellence. Recognized as an eDiscovery leader in the 2024 GigaOm E-Discovery Radar Report, and with over two decades of market leadership, OpenText offers a composable and intelligent Smart Legal Platform that delivers unmatched AI-powered software and best-in-class services to support the end-to-end needs of law departments and law firms.  

Those offerings help OpenText customers:  

• Uncover facts rapidly to improve legal outcomes for litigation and investigations 

• Automate workflows and processes to improve the quality and accuracy of legal activities and mitigate risk  

• Accelerate document review with analytics and generative AI (GenAI) as well as leveraging other capabilities and services for end-to-end eDiscovery support 

OpenText also offers the latest in GenAI capabilities. OpenText™ eDiscovery Aviator enables customers to improve speed to facts for investigations and enhance eDiscovery document review planning and review activities.   

OpenText also offers best-in-class services that support and expand the coverage of legal and investigation teams. Those services include:  

• Digital forensics and collections, through which OpenText defensibly gathers and forensically preserves and investigates evidence  

• Managed review, through which highly trained and technically skilled OpenText attorneys support document review for scale, speed and efficiency 

• Investigations service, which enables customers to gain rapid insight into data for swift investigation and reporting  

“Growing competition and client demands, paired with regulatory complexity, are driving legal professionals to seek ways to increase productivity, optimize budgets and improve their service offerings,” said Savinay Berry, OpenText Executive Vice President and Chief Product Officer. “AI and GenAI are true disruptors in this space, and OpenText is mobilizing its leading AI-driven eDiscovery solutions to enable its legal customers to meet those challenges.” 

The post OpenText to Showcase AI-powered eDiscovery Innovation at Legalweek New York appeared first on OpenText Blogs.

OpenText™ eDiscovery (Axcelerate) is a flexible, powerful, end-to-end eDiscovery and investigations platform that helps legal teams get to facts that matter sooner and inform case strategy.

OpenText™ eDiscovery CE 25.2: Introducing eDiscovery Chronology for enhanced evidence organization

We’re excited to announce the latest update in OpenText eDiscovery CE 25.2, introducing a powerful new tool that transforms how legal teams organize and analyze evidence. Here’s what’s new:

OpenText eDiscovery Chronology

In modern litigation and investigations, organizing massive volumes of digital evidence chronologically to understand the who, what, where, and when of a matter can be daunting, labor-intensive, expensive, and potentially risky. The new OpenText™ eDiscovery Chronology addresses this challenge head-on. 

This interactive chronological narrative building tool helps legal teams track, organize, and analyze evidence by date—with full control of event metadata and complete audit trail capabilities. With Chronology, legal teams can leverage technology to streamline an otherwise manual task and quickly gain a clearer understanding of the sequence of events that may make or break a case. 

With integrated visual Chronology, legal teams can: 

• Easily identify potential gaps or inconsistencies in evidence earlier, reducing risks and unpleasant surprises 
• Save time by organizing events and facts without having to copy and paste text and link documents in Excel, Word, or third-party software 
• Quickly zero in on specific events or facts at any time, for faster, easier, and more thorough client reporting, early case assessment, and preparation for depositions, hearings, settlement discussions, and trial 

Chronology is a key feature that has been frequently requested by our customers and represents a significant enhancement to our platform’s capabilities.

In addition to the new Chronology feature, OpenText continues to release enhancements to our existing capabilities.   

OpenText eDiscovery Aviator Key Document Summary – Now exportable! 

Initially released in April 2024, Aviator Key Document Summary empowers legal teams to create an AI-generated summary of key documents, complete with links to the documents, for improved document review efficiency and rapid insight into the case.  Now with CE 25.2, legal teams can more easily share document summaries with team members and clients with the ability to export Key Document Summaries, complete with working document links. 

Aviator Review – More intuitive than ever 

In our ongoing effort to increase efficiency and automate first-pass review, we have simplified the OpenText eDiscovery Aviator Review process to two simple steps:  

1. Input your review criteria 
2. Identify the designated document set on which you want Aviator Review to run

It is really that easy, and after the Aviator results are returned, legal teams have the option to quickly QC the document set using the “compare with human review toggle” and selecting the coded review field to be used for comparison. 

Expanded bulk redaction capabilities  

Accurate and consistent redaction of privileged, confidential, or sensitive information across all document formats is a critical component for reducing production risks.   Inadvertent production of privileged or sensitive information is a legal team’s worst nightmare.  As the type of data involved in litigation and investigations continues to become more diverse—going far beyond email and Word documents—it’s essential that bulk redaction tools keep pace.  That’s why we’re pleased to expand OpenText eDiscovery bulk redaction to support the chat-specific redaction view.  We have also added support for Social Security Number patterns in the Bulk Redaction wizard for the native Excel viewer, the audio/video viewer (Cloud only), and the HTML chat viewer.  

 Additional new redaction capabilities include: 

• New “change redaction” functionality for the near native Excel viewer, the audio/video viewer (Cloud only), and the HTML chat viewer
• The ability to centrally manage the addition and deletion of redaction reasons from within the Review & Analysis module
• The addition of a dedicated Regular Expressions (RegEx) tester to support users writing their own customized RegEx for bulk redaction
• An improved RegEx pattern search for birthdates

These updates in OpenText eDiscovery CE 25.2 represent our ongoing commitment to providing powerful, user-friendly tools for modern eDiscovery workflows. By introducing new functionality and enhancing existing key features, we’re responding to our most frequent customer requests and helping legal teams work more efficiently and effectively than ever before, delivering better outcomes for their clients and organizations. 

OpenText™ eDiscovery CE 25.1: Expanding capabilities and streamlining workflows

We're excited to announce the latest updates in OpenText eDiscovery CE 25.1, delivering enhanced GenAI functionality, improved redaction tools, and new data integration features. Here's what's new:

Transparent GenAI decision-making

Understanding OpenText eDiscovery Aviator Review document categorization just got easier with the new "Aviator Review last reasoning" field. Users can now view the LLM's reasoning directly in the results list alongside the "Aviator Review Results" column. This transparency enhancement enables better oversight of the review process, and the reasoning data can be exported for further analysis or documentation purposes.

Enhanced OpenText eDiscovery Aviator GenAI functionality

Our OpenText eDiscovery Aviator functionality, including Aviator Review, Aviator Summarization and Key Document Summary, has been upgraded to handle larger documents with greater efficiency.  At CE 25.1 enhanced chunking technology enables support for documents exceeding 180,000 tokens (approximately 60 pages) allowing legal teams to analyze and summarize lengthy documents without limitations.

Advanced redaction capabilities

We've reimagined our automated redaction functionality to provide an even more intuitive experience. The global redaction wizard has been rebuilt with user-friendly improvements.

For Cloud customers we've also extended support to the near native Excel viewer as well as the audio/video viewer and added the ability to hide redacted rows, columns, and sheets in Excel files during production, offering greater control over sensitive data management.

Enhanced audio/video timeline analysis (cloud only)

The media viewer now offers sophisticated speaker segmentation capabilities for audio and video files processed after the 25.1 release. Users can view audio streams separated by individual speakers in the timeline view, along with the ability to filter transcripts by specific speakers. This enhanced functionality makes it easier than ever to navigate and analyze audio/video content, particularly in cases involving multiple participants or lengthy recordings.

LaunchPad self-service Microsoft Exchange Online (M365) cloud connector (cloud only)

Streamlining data collection processes, CE 25.1 introduces direct self-service crawling capabilities for M365 data to Cloud applications. This new feature eliminates the time and hassle of extraneous data export and loading enabling legal teams to access critical cloud data with unprecedented ease and flexibility. To ensure M365 data remains secure this new feature incorporates secure authentication management through the new LaunchPad Source Systems page and integrates with AWS Secret Manager for secure credential storage.  

These updates in OpenText eDiscovery CE 25.1 represent our ongoing commitment to providing powerful, user-friendly tools for modern eDiscovery workflows. By expanding AI capabilities, enhancing redaction tools, and streamlining data integration, we're helping legal teams work more efficiently and effectively than ever before.

December 2024 (24.4) What is new in OpenText eDiscovery (Axcelerate) 24.4 

We’re thrilled to announce the latest updates in OpenText eDiscovery CE 24.4, designed to enhance your e-discovery workflows with powerful new features and improvements. Here’s a closer look at what’s new:

New OpenText eDiscovery Aviator Summarization (cloud only)

Introducing OpenText eDiscovery Aviator Summarization.  Powered by generative AI (GenAI), this document summarization functionality leverages deep learning to interpret and synthesize information from lengthy documents, providing concise summaries that help users quickly grasp context and implied meanings. With GenAI summarization, you’ll uncover deeper insights faster than ever before.

Improved OpenText eDiscovery Aviator Key Document Summary (cloud only)

With the latest enhancement to Key Document Summary, users can access the documents referenced in the AI-generated consolidated summary using a new link that displays at the bottom of the Key Document Summary panel.

Near Native Excel Viewer (cloud only)

We’re making it easier than ever to handle Excel documents with the Near Native Excel Viewer. Users can now produce redacted Excel files in both PDF and image formats, providing greater flexibility and convenience when working with sensitive data.

Enhanced audio/video (AV) transcriptions (cloud only)

See who is speaking!  With CE 24.4, new AV transcriptions automatically include generic speaker identification to make transcript review easier and faster. Other key AV transcription enhancements include the ability to filter the redaction list by redaction reason and redaction type.

Custodian Merge (cloud only)

The new Custodian Merge functionality in LaunchPad allows users to quickly remedy errors or inconsistencies in custodian names or profiles made during data loading. This feature simplifies the process, ensuring that your custodial data is always accurate and up to date.

PDF document splitting

Managing large PDF documents just got easier! Users can now select a subset of pages from a single PDF file to create sub-documents. This feature comes with tracking capabilities and the ability to delete sub-documents, giving you greater control over your data.

These updates in OpenText eDiscovery CE 24.4 are designed to enhance productivity and streamline your legal workflows. We’re committed to continuously improving our platform to meet your needs. Explore these new features today and experience the future of e-discovery!

July 2024 (24.3): What is new in OpenText Axcelerate 24.3 

Enhancing the power of Axcelerate with Aviator for GenAI Review    

With Cloud 24.3 OpenText provides Axcelerate Cloud users with the opportunity to revolutionize their review process with Aviator GenAI review.   

eDiscovery Aviator Review functionality 

Harnessing the power of large language models (LLMs), Aviator Review analyzes and categorizes large volumes of documents as responsive or non-responsive based on the input of plain language review criteria to help reduce the time and cost associated with traditional first-pass responsiveness review. Using the intuitive review criteria window, users can create and refine review instructions without legal prompt engineering expertise.  

Aviator Review also helps to control the cost of e-discovery projects by providing users with a cost estimate for each selected data set before they run it. Users can refine review criteria against smaller subsets of data as many times as required and adjust the criteria until it returns optimal results. When users are ready to run the refined review criteria against the entire corpus of the data, Aviator Review provides a comprehensive estimated review cost. 

Aviator Review can be used as a standalone tool or in conjunction with the Axcelerate technology-assisted review (TAR) protocols.    

Other Axcelerate enhancements at 24.3 include: 

Mass edit functionality  

For increased efficiency and tracking, Axcelerate now allows Case Managers and Investigators the ability to mass copy, replace, append, prepend, or use search and replace to modify field values. 

Enhanced end-to-end audio/video (A/V) workflows Axcelerate helps legal teams manage the complete lifecycle of A/V files. From ingestion, processing, transcription, searching, viewing, redaction and production, Axcelerate A/V workflows help to improve efficiency and reduce costs when manually reviewing and redacting A/V files. New A/V features include: 

• Modules are loaded individually to improve the viewer load time. 

• Users can jump to specific points in an A/V file by clicking on the corresponding words in the transcript. 

• Opus 2 support for redacted A/V files. 

LaunchPad   

The 24.3 release of LaunchPad offers faster scaling for batch processing in AWS so legal teams can get to review faster.  

Improved Excel Viewer*   

For CE 24.3 we are migrating to a new near native Microsoft® Excel® viewer service that is centrally hosted in each AWS region. The new service adds these additional Excel features: 

• Search within the document from outside of the viewer, with search hit highlighting support. 

• Sheet name redaction. 

• Ability to edit redactions. 

• Improved find and redact. 

• Support for Excel in Near Native view in Investigation applications. 

April 2024: What's new in OpenText Axcelerate 24.2

Introducing the extraordinary power of OpenText Aviator for Axcelerate  

With Cloud 24.2 OpenText provides Axcelerate Cloud users with the opportunity to leverage Generative AI for case and concept label summarization

Building on a long tradition of incorporating AI and machine learning to speed document review OpenText is thrilled to introduce the next generation of AI-enhanced productivity - Aviator for Axcelerate.  Aviator for Axcelerate enables users to create AI-generated summaries of key documents and concept group labels for improved document review efficiency and rapid insight into the case.  Leveraging the power of large language models (LLMs) Aviator for Axcelerate creates a summary of key documents, complete with document ID citations to enable users to confirm veracity.  Key document summaries help educate review teams for faster and more consistent review and deliver early insight into the evidence to help counsel assess the merits of the case.  Aviator will also assist review teams to rapidly understand concept group labels by providing intuitive plain language summaries within the review interface.

Other recent Axcelerate enhancements at 24.2 include:

• Enhanced Audio/Video (A/V) transcript and text redaction options - Search and redaction of A/V files (both video and transcribed text) is easier and more accurate providing users with the ability to:
  • View redaction overlays in both the viewer and the transcript prior to production
  • Search across timecoded transcript boundaries
  • Find portions of the video to be redacted and view results with a corresponding time stamp
  • Support archive and restore for projects in which the A/V viewer is activated
• LaunchPad enhancements – Self-service data upload and processing is easier and more powerful with additional status messaging and upload capacity (including PST files)
• Custodian management – Sync custodian data between LaunchPad and Axcelerate for greater visibility and control

January 2024: What's new in OpenText Axcelerate CE 24.1

Empower your team with more choice to maximize eDiscovery control and efficiency  

With 24.1, OpenText now provides Axcelerate Cloud users with more choices than ever to leverage the most appropriate TAR workflow to meet the time, risk, and budget constraints of each project and the preferred workflow of your team. 

OpenText eDiscovery solutions have a long history of incorporating artificial intelligence (AI) and advanced analytics to dramatically improve review efficiency and lower costs while ensuring defensibility of process.  For more than 15 years we have been the leaders in Technology Assisted Review (TAR) for eDiscovery.  While first generation TAR (TAR 1.0) relies on subject matter experts to train the algorithm on a sample data set before review begins, second generation TAR (TAR 2.0) allows the review to commence immediately, saving both time and money.  OpenText Axcelerate TAR 2.0, featuring continuous active learning (CAL), learns from all reviewer coding decisions in real time to deliver the most relevant results in the shortest amount of time. Our TAR 2.0 is also paired with a unique contextual diversity algorithm that eliminates the risk of missing relevant documents by surfacing documents from contextually diverse pockets of data.  An intuitive TAR interface and workflows reduce learning curves so your team can uncover the most relevant evidence without delay, and visualization tools allow project managers to easily track the progress of review and accurately estimate time to completion.  

Whether you choose to leverage the familiar Axcelerate TAR workflow featuring continuous machine learning or try TAR featuring CAL and our unique contextual diversity algorithm, you can be confident that you are maximizing efficiency and accuracy of TAR review for every review scenario. 

Other recent Axcelerate enhancements include: 

• End-to-end eDiscovery support for audio and video (AV) files – Get the most efficient review of voluminous AV content.  OpenText’s built-in browser-agnostic AV viewer features intuitive YouTube like navigation as well as the option to transcribe AV materials for simultaneous review of AV content along with transcribed text. Text transcription of AV content enables you to search, code, redact and produce redacted AV content along with traditional text-based files. 
• Side-by-side document comparison – Choose any two documents and Axcelerate will show you all differences between the two documents (even subtle differences) to speed review of near-duplicates as well as conceptually similar documents. 
• Self-service data processing – Choose between traditional white-glove data upload and processing to Axcelerate or our new self-service processing and upload where circumstances require immediate review of relatively small volumes of data. 
• Password bank – Speed processing time and minimize exception files by adding a list of known passwords for use during processing to attempt to decrypt password-protected Microsoft 365 and Adobe PDF documents. 

No matter the circumstances of your case, OpenText Axcelerate offers your team the power to maximize efficiency and minimize risk in every matter. 

July 2023: What's New in OpenText Axcelerate CE 23.2

The latest licensed version of OpenText^TM Axcelerate^TM is out!  This version includes some great additions, including support for Opus 2^TM cloud, document translation for licensed customers of Amazon Translate^TM, decryption during ingestion, undo for bulk tagging, and so much more!  Let’s take a closer look.

New Features for Axcelerate Review & Analysis

Document Production & Bulk Printing.  Both of these features now allow users to select various landscape options.

Visualizer.  Now includes ability to export any of the charts within Visualizer to an image format and its corresponding data to a CSV format.

Global Redaction.  Now includes an option to exclude terms. Checking the box for Exclude Terms will reveal a new section where exclusionary terms can then be entered.

Redactions.  Redaction Reasons and/or redaction associated colors can now be changed across subsets of records.  This option can be found under Manage Redactions on the Actions menu within the Analysis page. 

Once Change Redactions option is opened, a pop-up window will appear with the available options for the select records.

Opus 2.  Axcelerate now supports production records being directly ported over to Opus 2 cloud.  Once Opus 2 has been configured to connect with Axcelerate, Case Managers can then port production records over within Axcelerate via the Actions menu within the Analysis page.

A pop-up window will then appear with options for this job where the Case Manager can select production output and metadata.

Documents sent to Opus 2 can be identified via the Sent to Opus 2 Smart filter under Work Product.

Magellan Business Intelligence.  Now includes a Data Progress Report that provides a filterable report on all data sets by custodian with details as to document counts and size.

Business Intelligence also now allows for sharing custom dashboards.

Machine Translation.  Axcelerate now has the ability to generate machine translations for customers with Amazon Translate licenses (translations via Veritone is also still available).  Once Amazon Translate has been set up, case managers are able to enable it for their projects and select a target langue for translation.  Please see your OpenText Program Manager for further details.

RegEx Pattern Search.  This feature has now allow users to define pattern searches across the addressee fields as well as the Title field.

New Features for Axcelerate Ingestion/ECA

Decryption.  7-zip, office, and PDF files can now be decrypted during ingestion when a list of potential passwords is provided within the Data Source configuration node.

Parsers

Encase Parser.  Now supports chat data from MS Teams and Slack.

MS Teams Parser.  Now supports the export of Channel names, redactions, edit dates of messages, message deletions, and Urgent and Important flags.

Connectors

MS Teams Connector.  Now supports:

• the inclusion/exclusion of all channels of a Team by leaving the channel value empty. A row with a channel name supersedes a row without a channel name; and
• extracting meeting details (start time, end time, duration, initiator).

Outlook for Mac Connector.  Now supports 2016 and 2019 Outlook versions.

MS Sharepoint Connector.  Now supports indexing metadata of Recycle Bin items.

New Admin Features

OCR.  OpenText MindServer Admin^TM now allows for changing the language group that will be used by OpenText Capture^TM.  This allows for changing character sets used for OCR to accommodate multi-language data sets.

PostgreSQL. Previous version has been upgraded to version 14 with backport available to 22.4.

Undo Tagging Operations.  Administrators can now use a command-line (undo.bat) to undo bulk or single tag operations.  This operation is tracked within both the Jobs Processing Smart Filter and Document History detail.

Performance

Did you know… Axcelerate has made substantial improvements to performance over the last few years?  See below for more details:

October 2022: What's new in OpenText Axcelerate CE 22.4

In litigation, investigations and regulatory compliance matters, legal teams are under intense pressure to deliver superior results on time and within budget. Staying on top of concurrent matters requires the ability to see the overall status of projects, individual reviewer progress, and the progress of key processes such as overturn tracking and reconciliation. These insights are critical to staff projects effectively, forecast and meet deadline dates, and minimize rework by identifying bottlenecks and catching review discrepancies early. 

OpenText Axcelerate 22.4 introduces a new reporting framework based on the Magellan Business Intelligence and Reporting (MBIR) platform. All business intelligence (BI) reports have been transformed in the new platform with additional insights available. Common custom dashboards centered around review productivity will now be available by default in all projects.  

CE 22.4 also includes a new user audit logging report so review project managers can monitor review activity by user.  

The integration of MBRI eliminates the need for custom configuration of dashboards, enhances usability and provides deeper insights within individual reports with more robust menus. Axcelerate’s new reporting platform is also delivered at no additional costs – clients no longer need to pay for third-party licenses for the legacy reporting features (Qlik).  

Additional enhancements with Axcelerate CE 22.4 include: 

• A new collector for Slack data to improve collection, ingestion, processing and review efficiency of Slack data for inclusive review; 
• The on-premise availability of the advanced chat viewer for chat support (introduced in Axcelerate OnDemand in CE 22.2); and, 
• Support for the EnCase EX01 file format to enhance ingesgtion and review all relevant data, whatever the source.

April 2022: What's new in OpenText Axcelerate CE 22.2

The requirements to collect data inclusively across all sources are more pronounced than ever. The need to include data from smartphones, including chat data is now prominent for litigation and investigations.

Support for the XRY parser

Axcelerate 22.2 introduces support for the XRY parser as an additional tool for collecting smartphone data for use by legal teams to support litigation and investigations and for use by policing and investigative agencies conducting criminal or regulatory inquiries. Supported data types include SMS, MMS, loose files, chat, geolocation data and browsing data including history and searches.

Enhancements to the Cellebrite parser

The Cellebrite parser, first supported within Axcelerate in July 2021 has also been enhanced to include geo location data, browser data, and notes. Other Cellebrite enhancements include that SMS/MMS exchanged with the same participant are now consolidated in one chat and each voice call is now displayed as a separate document. 

Additional features in Axcelerate 22.2 enhance the protection of sensitive data and the ability to audit overturns.

• RegEx pattern editing – Customize existing pre-configured RegEx patterns by editing an existing pattern instead of creating from scratch. This allows custom patterns to be fully supported with their own search filter by replacing an existing pattern that is already embedded in the search filters to streamline the detection and redaction of sensitive data to aid compliance with data privacy laws, improve PII detection for subject rights requests including DSARs and identify affected data in breach response investigations.
• Overturn reporting links to source data – Derive maximum value from overturn reporting by viewing the overturned documents in the results list to see the specific tagging changes. Filter by individual reviewer and key criteria including privilege, responsiveness and issues to see where overturns are occurring to catch issues early and avoid rework later. Instead of just seeing that overturns have occurred, the source data can be easily accessed and audited for enhanced insights.

January 2021: What’s new in OpenText Axcelerate CE 21.4 

Greater accuracy in detecting personal data is more important than ever due to cyber security threats, such as data breaches, data privacy mandates and escalating regulatory compliance requirements. To mitigate risk to the organization, swift and accurate identification of personal data is critical. However, many organizations approach it ad hoc, necessitating an efficient approach. 

Axcelerate CE 21.4 introduces enhanced RegEx for easier, faster and greater accuracy in PII detection: 

• RegEx has been decoupled from the redaction utilities for more direct access within Axcelerate 21.4. The number of pre-configured strings for personal data have been expanded. This makes it faster and easier to discover and redact sensitive data within the review process to avoid passing unredacted personal data to opposing council, to find and isolate personal data involved in data breaches, to redact the data of third parties as part of subject rights requests, and more.  

Additional features in Axcelerate CE 21.4 designed to improve review efficiency and drive down the cost of eDiscovery include: 

• Overturn reporting to expedite review by helping case managers to catch coding inconsistencies early on to standardize coding decisions and avoid significant rework later.   
• Chat attachment previews to address the fact that opening individual documents to assess their content is among the most time-consuming of review tasks. Chat attachment previews allow reviewers to focus their time on attachments that appear to be relevant and avoid time inspecting attachments that are not relevant thereby substantially improving chat data review efficiency. 

June 2021: What's new in OpenText Axcelerate CE 21.2

Legal teams and law firms are under pressure to contain the cost of eDiscovery against rising data volumes and new forms of data such as chat. Axcelerate CE 21.2 provides enhanced control and automation to start review sooner and enhanced chat, data sorting, and batching capabilities to complete review faster.

Update 1: Enhanced control and automation to start review sooner

Driving down the cost of eDiscovery requires a holistic approach to eliminating process lags and maximizing efficiency across all stages of a project. Axcelerate CE 21.2 introduces enhancements to improve control and automation of left-side tasks on the EDRM to get to review sooner:

• Customize project welcome emails to better provide context for reviewers (available for Axcelerate OnDemand and Private Cloud);
• Run searches as jobs to keep working while large searches run in the background; and,
• Automatically decrypt Azure® RMS data via the Microsoft® Information Protection SDK® to quickly expose this data for processing.

Update 2: New tools to complete review faster

Review comprises 70% of total eDiscovery project costs. Every capability that helps speed the review process has a material impact on containing costs. Axcelerate CE 21.2 includes the following features to complete review faster:

• Sort data by word count to better eliminate non-relevant data such as images with alt text; and,
• Group batches by any data field to better align data to the expertise of individual reviewers.

Update 3: Tame unwieldy chat data

Reviewing chat data can take significantly longer than other forms of data because of its volume and structure. Axcelerate CE 21.2 introduces new capabilities to review chat data faster with greater precision:

• Break down chat histories into manageable blocks of time to narrow the volume of data that requires review and make review easier;
• See chat attachments such as links, images and audio/video files to include related data faster; and,
• Connect loose chat files for easier inclusion.

Axcelerate drives down the cost of eDiscovery through analytics and automation. Axcelerate CE 21.2 builds on these capabilities to further help legal teams and law firms to streamline processes before review can begin and to help speed review processes as well.

For more information please visit the OpenText Axcelerate product page, the OpenText Discovery page or the Axcelerate – driving down the cost of eDiscovery video.

March 2021: What’s new in OpenText Axcelerate CE 21.1

Update 1: Axcelerate Investigation drives faster and richer ECA – now available OnDemand  

The Axcelerate Investigation platform–first released in October 2020 and part of the integrated OpenText™ Axcelerate™ investigation and eDiscovery solution–goes beyond traditional ECA tools to assist teams to find the facts quickly for active or anticipated litigation and investigations. Axcelerate Investigation combines robust collection, processing and culling with powerful front-loaded analytics in a single solution. Legal teams gain early insight into their data leveraging advanced analytics, minimize resources and costs, and maximize efficiency. A single platform, Axcelerate Investigation reduces potentially error-prone data transfers common with multiple point solutions and also reduces–or eliminates altogether–time-consuming and costly downstream document review costs. When full review and production of data is warranted, all data and work product can be automatically uploaded directly from Axcelerate Investigation to Axcelerate Review & Analysis OnDemand.

Update 2: Axcelerate Visualizer Heat Maps introduce multi-factor visual analytics

Axcelerate Visualizer, first introduced in October 2020, brings data analytics into focus for rapid insight into matters of all sizes and complexity. Axcelerate Visualizer Heat Maps expand on these capabilities by introducing flexible visual associations amongst analytics tools for greater visibility into the relationships, patterns and anomalies within the data.

Axcelerate Visualizer Heat Maps expand on these capabilities by introducing flexible visual associations amongst analytics tools for greater visibility into the relationships, patterns and anomalies within the data. Visualizer Heat Maps present new opportunities for insights that were previously impossible, or highly manual and time-consuming to derive. For example, reviewers can see file types overlaid with MIME types, or file sizes etc. for a multi-dimensional understanding of data or fact versus opinion ratings can be superimposed by custodian to better understand which custodians are prone to unsubstantiated assertions, and more.

Update 3: Near native Excel, additional efficiency enhancements and expanded connectors

Axcelerate CE 21.1 also introduces the integrated conversion of Excel files to expedite and simplify the review and redaction of this often-critical file type. Axcelerate CE 21.1 adds extensive and flexible redaction capabilities to help assure that privileged, personal or other sensitive data within Excel files can be effectively remediated with greater ease and assurance.

Other review efficiency enhancements in Axcelerate CE 21.1 include new tools for reviewing data in context so reviewers can choose how they want data to be ordered (e.g. by Bates number), and enhancements to the review progress and reviewer productivity reports so project leads can better deliver projects on time and within budget. Axcelerate’s extensive data source connectors have been expanded further with CE 21.1 – new connectors for WebDAV™ / Druva™, Google™ Calendar™, Google™ Cloud Storage™ and AWS™ S3™ have been added.

November 2020: What’s new in OpenText Axcelerate CE 20.4

Update 1: Axcelerate Investigation drives faster and more comprehensive early case analysis

With an increase in regulations, ESI types and data volumes, and data privacy mandates, efficiently assessing data and finding the information that will tell the story quickly yet comprehensively is critical to making decisions early on to manage costs and risk.

The all-new Axcelerate Investigation platform, part of the integrated OpenText™ Axcelerate™ investigation and eDiscovery solution, goes beyond traditional ECA tools to find the facts quickly for active or anticipated litigation. Axcelerate Investigation drives effective early case assessment and analysis by combining data collection, processing and culling capabilities with front-ended analytics to swiftly find facts and patterns for rapid insight and decision-making. These include stackable metadata filters, powerful text analytics and predictive analytics. If a full document review is warranted, data can be transferred seamlessly to the full Axcelerate cloud.

Axcelerate Investigation is also ideally suited to support a broad range of other types of investigations such as compliance, human resources, M&A due diligence, C-suite vetting and more.

Update 2: Axcelerate Visualizer further streamlines workflow

Axcelerate’s new Visualizer dashboard brings data analytics into focus for rapid insight into matters of all sizes and complexity. The new feature allows reviewers to expedite the ability to drill into the analytics faster to find facts and uncover responsive data with greater speed and precision. Axcelerate Visualizer incorporates communications, custodians, file mime types, office flags, phrase analytics, and more.

Axcelerate Visualizer is highly customizable. Reviewers and investigators can choose what data is displayed, how data is presented (e.g. bar graph, pie chart, etc.) and the level of detail for each vantage point into Axcelerate’s analytics. Axcelerate Visualizer is available across the Axcelerate platform including Axcelerate Investigation and Axcelerate Review and Analysis.

Update 3: Axcelerate introduces support for chat

With an increasingly remote workforce, chat has become a prolific part of organizational communications. Axcelerate CE 20.4 introduces the ability to parse data from chat platforms by transposing the data to align to the Axcelerate chat format.

Once ingested into Axcelerate, chat data and related content such as reactions and edits are displayed in a familiar chat style layout for easy review. What’s more is that Axcelerate treats chat like any other potentially critical data. Chat data is integrated into Axcelerate’s smart filters with its own dedicated filter and analyzed in tandem with all other data as part of concept groups, phrase analysis, text analytics and predictive analytics.

Axcelerate CE 20.4 includes a pre-configured parser for Microsoft® Teams® and a generic chat parser for virtually any other chat platform. Additional pre-configured parsers will be rolled out with subsequent releases.

Update 4: Additional reporting, usability, performance and connectors

Axcelerate CE 20.4 also includes new reports to quickly assess reviewer productivity and review progress to improve the ability to manage projects and address bottlenecks. PST extraction has also been enhanced for improved speed and reliability and export templates have been introduced to reduce effort on repeated workflows with similar criteria. New connectors for Gmail™ and Google™ Drive™ are also included to expand Axcelerate’s reach across data sources.

April 2020: What’s new in OpenText Axcelerate Cloud Edition (CE) 20.2

Update 1: New UI simplifies navigation

The new UI provides more than a usable interface. It surfaces contextual insights in a highly visual display that is easy to navigate and allows reviewers to quickly understand the content under review.

Update 2: New entity identification with OpenText Magellan integration

Axcelerate Release 16 EP7 introduced integration with OpenText™ Magellan™ text analytics for sentiment analysis and automated entity identification for people and places. Auto-identification and extraction of entities (organizations) help reviewers answer “who” and “where” questions and home in on relevant content faster.

Enrichment jobs now automatically enhance documents for sentiment and all types of entities with a single operation. In addition to sentiment tonality pie charts, sentiment indicators are automatically ranked within documents so reviewers can zero in on the top positive and negative statements within each document. Statements are also rated as to whether they are based on opinions or facts to help reviewers assess the voracity of interesting comments.

Update 3: Automated document summaries powered by Magellan

Automated document summaries make the efficient review more efficient, eliminating the need to open individual files and review them to figure out what they are about. Individual sentences are assessed within each document and the most representative content is assembled into a concise paragraph for quick insights.

Update 4: “Find more like me” with Predictive Search

Axcelerate’s new Predictive Search provides a “find more like me” capability to easily home in on relevant content. Documents that are known in advance to be highly relevant, or the best exemplars uncovered in initial search results, are compared against the entire corpus to quickly surface documents with similar content. Predictive Search can also be used as a QC tool to quickly assess whether the final discovery set is inclusive of all relevant content.

Update 5: Negative proximity operator

The new negative proximity operator is a powerful tool for isolating homonyms and terms that often appear in signature lines, such as attorney-client privileged, enhancing efficiency and search effectiveness by reducing, or eliminating altogether, false positives, thus minimizing the number of documents that require review. Reviewers can stipulate that keywords have to be within a specified number of words to other keywords to be surfaced as a positive hit, substantially reducing false hits.

Axcelerate CE 20.2 delivers an intuitive UI with simplified navigation and Predictive Search, enhanced entity extraction, document summaries, and a negative proximity operator each of which contribute to review efficiency. Together they deliver a multiplier effect to further elevate Axcelerate as a leading end-to-end eDiscovery solution on a single platform.

Previous updates

November 2019: What’s new in Axcelerate, EnCase eDiscovery, and Decisiv Release 16 EP7

July 2019: What’s new in Axcelerate and EnCase eDiscovery Release 16

Learn more about eDiscovery

The post What’s new in OpenText eDiscovery appeared first on OpenText Blogs.

Ensuring everyone has equal access to online content and services isn’t just good practice – it’s becoming law. The European Accessibility Act represents a significant step forward in making digital content accessible to all users, regardless of their abilities. Let’s explore what this means for businesses. 

What is the European Accessibility Act? 

The EAA is a piece of legislation that sets comprehensive accessibility requirements for digital products and services across the European Union. Its aim is to consolidate EU regulations and eliminate barriers created by divergent accessibility rules put into place by member states. Some of these divergent laws that may be more stringent include:

• UK – Equality Act 2010
• Spain – Legal Royal Decree 1/ 2023
• France - Law N° 2005-102
• Germany – German Accessibility Improvement Act
• Greece – Rights of Special Persons in Greece
• Czech Republic – Web Accessibility Initiative
• Portugal – Decreto-Lei n.o 83/2018
• Italy – Decree 82/2022

Each of these laws have their own sets of fines, but are also largely based off the same criteria as the EAA.

Why does it matter?

For businesses operating in or selling to the EU market, compliance with the EAA is crucial. If you do not comply you may:

• Be blocked from doing business in the EU
• Face fines of up to 6-7% of a company’s global revenue
• Adversely affect your reputation

You may say: “my users don’t complain about accessibility. I may not get fined." That’s possible, but there are other factors at play that are important to consider: only 10% of people report accessibility issues with the other 90% clicking away when frustrated.¹ That’s lost business – and according to the World Economy Forum, the disability market has spending power of $13 trillion. That’s a significant addressable market that would impact your bottom-line, fines aside. It’s no surprise that according to Accenture’s analysis of the Disability Equality Index companies that prioritize digital inclusion are:

• Twice as likely to have higher shareholder returns
• Have 28% higher revenue
• See 30% better performance in economic profit margins²

Who does it affect? 

The Act impacts any company doing business in the EU – you don’t have to be headquartered in the EU to be affected by the law. You will be affected if you are a North American or APAC company doing business in the EU.

The Act impacts a wide range of services and products:

• Consumer and hardware
  • E-commerce sites
  • E-books
  • Audiovisual content on websites and apps 
  • Consumer terminals (routers and modems)
  • Computer hardware
• Financial services and identification
  • Banking and financial services information 
  • Payment terminal software
  • Payment terminal hardware
  • Identification methods, such as e-signatures and payment services)
• Public sector, transportation and ticketing
  • Public sector web sites
  • Transportation services
  • Web and mobiles services for ticketing and transportation
  • Emergency electronic communications

When does it take effect? 

The EAA takes effect on June 28^th, 2025.

Key requirements for digital content 

Under the EAA, digital content providers must ensure their materials are accessible to users with various needs. Companies need to follow EN 301 549, which is based off WCAG 2.1 AA and focuses on products and assets being:

• Perceivable - Information and interfaces must be perceived by users through more than one sense.
• Operable – You cannot have an interface with interactions a user can’t perform. Users without vision, perception of color, hearing, or vocal capability and / or have limited vision, hearing, manipulation of strength, reach, or cognition must be able to user the product or service.
• Understandable – The information and the interface of the digital product must be easy to understand.
• Robust – The content should be able to be interpreted correctly by a wide array of devices including screen readers.

Some other requirements included within the EAA for digital documents such as PDFs, Word, PowerPoint, and Excel files that build on the POUR model above include:

• Physical accessibility: Services must be operable for those with limited manipulation or strength 
• Visual accessibility: Content must be usable without vision or with limited vision, including proper contrast and color alternatives
• Alternative text for images: Images must include descriptive text to articulate the purpose of the image and the contents within so screen readers can convey information to users who can’t see images. 
• Navigability: Bookmarks, links, and a logical reading order help users navigate documents.
• Color contrast: Text and background contrast must be sufficient to make content perceivable to those with visual impairments.
• Forms: Interactive elements, such as forms, should be labelled and easy to navigate using a keyboard.
• Technical compatibility: Products must work seamlessly with assistive technologies 
• Document accessibility: Digital documents must be properly structured with features like screen reader compatibility and clear navigation 

Important deadlines and exemptions 

Businesses should note that while the Act is comprehensive, it includes some important exemptions.

• Accessibility compliance cannot impact the free movement of goods and services
• Companies with fewer than 10 employees are exempt from the legislation
• Accessibility requirements do not apply to products and services that would be fundamentally altered as a result of this directive causing disproportionate burden
• Digital documents published before June 28, 2025, are not required to meet the new standards unless they’re updated or republished after this date. 

Universal design: a core principle 

The EAA emphasizes “universal design”—the concept that products and services should be usable by all people without requiring specialized adaptation. This approach benefits not just those with disabilities but creates a better user experience for everyone. What if you just wanted to more quickly navigate a file to find the information you wanted? The keyboard hotkeys based off the accessibility tags (headers and paragraphs) enable that. What if you suddenly broke your wrist and can’t use a mouse? You know have a temporary disability! Accessibility regulations are here for you. It really is for everyone.

Business implications 

For businesses operating in or selling to the EU market, compliance with the EAA is crucial. Key considerations include: 

• Documentation retention for 5 years after product launch 
• Tracking of non-compliant products and services 
• Potential penalties for non-compliance 
• CE conformity marking requirements for market access 

Moving forward

How OpenText can help accessibility in-design and post-composition 

The European Accessibility Act represents more than just regulatory compliance—it's about creating a more inclusive digital world. By embracing these accessibility requirements, businesses can: 

• Expand their market reach 
• Demonstrate social responsibility 
• Improve user experience for all customers 
• Stay ahead of evolving digital accessibility standards 

As we move closer to the implementation deadlines, organizations should start evaluating their digital content and services against these requirements. If you’re looking for post-composition accessibility software or customer communications management software with accessibility built in the design, OpenText has the right solution. The investment in accessibility today will pay dividends in both social impact and business compliance. 

Turn accessibility into your advantage

Make accessibility a cornerstone of your customer communications! Join us Thursday, January 30 at 11 a.m. E.T. to explore how accessible documents can go beyond compliance and drive meaningful customer connections. Reserve your spot! Register now.

The post Are you ready to meet the European Accessibility Act 2025? appeared first on OpenText Blogs.

OpenText eDiscovery and Legal Solutions empowers legal teams to thrive in today’s data-driven world—handling any type of data, at any speed, from anywhere. The result? Faster, smarter decisions in litigation and investigations. And don’t just take our word for it. 
 
OpenText™ is proud to be named a Leader and Outperformer in the latest GigaOm Radar Report for E-Discovery. This recognition underscores OpenText’s position as one of the top vendors in the eDiscovery market. GigaOm's evaluation serves as an invaluable resource for legal departments and law firms looking to navigate the eDiscovery landscape and select the right technology. 

Choosing the right eDiscovery provider  

Digital transformation in the legal sector is moving at lightning speed and keeping pace is no longer enough. Lawyers need automation and analytics to identify key facts faster, spot patterns that would be missed manually, and streamline operations and workflows.  
 
Legal teams are under increasing pressure to deliver timely and defensible responses to litigation and regulatory demands. To do this effectively, they need robust eDiscovery tools that can scale quickly and simplify complex workflows, all while reducing costs. These tools are needed to ensure that legal teams can accurately and expeditiously assess the merits of cases, support investigations, and respond to litigation discovery and other production demands in a timely manner.   
 
In today’s legal technology market, eDiscovery solutions are far from a one-size-fits-all solution. They can deliver a very wide range of features that are purposefully built to address specific key stages of the Electronic Discovery Model (EDRM) yet are ill-equipped to perform other tasks.  As the report explains, some solutions provide end-to-end capabilities, while others stick to either the initial stages (identification, preservation, collection, and processing) or the later stages of the model (review, analysis, production, and presentation). How do decision-makers make an informed investment decision?  The GigaOm Radar is one way to better navigate the market and select the right tools for their needs. 

GigaOm Radar overview  

It assessed how well e-discovery solutions were designed to serve specific target markets (SMB, larger enterprise, and law firms) and deployment models.  Other decision criteria included, among other things, a review of key features and provided a snapshot of the technical capabilities of available solutions, defined the perimeter of the relevant market space, and gauged the potential impact on the business.

Let’s take a deeper dive into what the report had to say about OpenText.  

OpenText is a Leader in e-Discovery

As illustrated in the chart below, GigaOm evaluated 19 of the top e-discovery solutions based on capabilities, non-functional requirements, and other key criteria.  The report recognized OpenText as having one of the most comprehensive eDiscovery solutions on the market, outperforming Relativity, Nuix, Reveal, and other software vendors evaluated. It earned its Outperformer status due to its high rate of delivery last year, high release cadence, and a strong roadmap for the coming year. GigaOm also recognized OpenText as one of the most flexible vendors in terms of deployment options (off-cloud, private cloud, public cloud (SaaS), and hybrid) and for its broad coverage of nearly the entire EDRM.

Why OpenText should be on your eDiscovery shortlist  

Analysis, review and automation  

OpenText’s eDiscovery solutions have a long history of incorporating advanced analytics and machine learning to dramatically improve review efficiency and lower costs. According to GigaOm, OpenText earned the highest possible score (5/5) in analysis and review, largely due to its robust Technology Assisted Review (TAR) protocols and visualization tools to show associations within data for deep insight. It also stood out (5/5) for its powerful search capabilities, including unsupervised machine learning and entity detection tools that identify and categorize the names of people, places, and organizations. Plus, OpenText Smart Redaction technology received top marks for applying redactions across documents, against native audio-visual files, and for automated redaction of PII.   

Legal tech with generative AI: supercharge your data  

OpenText eDiscovery Aviator supercharges generative AI to put your data to work for you. With our OpenText eDiscovery Aviator, legal teams can quickly unlock insights and make smarter decisions, regardless of data volume, source, or format—and harness the power of data with an all-in-one solution for AI-driven insights, productivity, and risk management.  GigaOm notes that OpenText provides “automatic identification and AI-generated summarization of key documents, AI-generated natural language summaries of concept cluster labels for intuitive contextual insight, and generative AI review powered by (LLMs).”  

Beyond litigation: governance, compliance and more  

OpenText’s leadership in data governance, regulatory compliance, and enterprise-scale solutions sets it apart in the evolving eDiscovery landscape.  The GigaOm report highlights OpenText’s ability to support specific use cases including “data privacy and subject rights requests to meet regulations such as GDPR and CCPA; data breach analysis and reporting to help assess the impact of a data breach and comply with breach notification rules; and investigations that aim to quickly gain insights into the data in order to deliver the facts for internal, external, and regulatory investigations in a timely fashion.”  Often these activities are aligned with broader initiatives to address content sprawl, content risk, and disposition of content.  As acknowledged in the report, “[u]nlike most of its competitors, OpenText also provides information governance solutions through its content management portfolio.”  

Conclusion  

The legal industry is on the cusp of a massive digital transformation. eDiscovery tools that leverage AI, automation, and advanced analytics are no longer just “nice-to-haves”—they’re essential to staying competitive and improving case outcomes. Speed to insight is the new normal, and managing risk proactively is now a must. Legal teams that embrace these tools with confidence will not only keep up with the evolving landscape but also set the pace for others to follow. OpenText delivers the tools needed to make that leap—from eDiscovery to AI-driven insights, automation, and beyond. 

Gain valuable insights into the eDiscovery market landscape by downloading the GigaOm eDiscovery Radar report, which offers a comprehensive analysis of available solutions, their capabilities, comparative strengths, and potential challenges. 

Take the next step. Partner with OpenText for your eDiscovery needs and experience exceptional outcomes powered by our comprehensive eDiscovery software and advanced Legal AI tools. 

The post OpenText named a Leader and Outperformer in the GigaOm Radar for E-Discovery appeared first on OpenText Blogs.

Legal innovation requires a growth mindset: seeking new ways to solve problems and effectively deliver impact, value, and improve outcomes. Technology continues to evolve, giving legal practitioners new opportunities to up their game and leverage innovation to increase efficiency and efficacy.  Over the past decade, to keep pace with digital transformation, legal leaders have embraced automation and machine learning to optimize operations and improve business outcomes. However, technology is moving at lightning speed, and keeping pace is no longer good enough in a Legal 3.0 world.  

What is Legal 3.0 you say?  What does that mean?  In our recent co-branded white paper with Corporate Counsel Business Journal, we discuss how we are on the brink of this new paradigm, necessitating a fundamental shift in how legal teams deliver advice and services – getting to critical facts faster and improving case strategy.  We explore the unique challenges posed by the Legal 3.0 world, and what legal leaders need to do to successfully navigate this transition.  

This blog goes a bit further. It provides modern legal practitioners with three actionable tips and tricks to maximize the benefits of legal technology, gain greater control over data, and prepare for the AI-driven future that is Legal 3.0. 

Become a tech-savvy attorney  

In Legal 3.0, lawyers need to focus on a different way to interact with technology to achieve speed, accuracy and maximum return on investment.  Now, more than ever, legal practitioners must demonstrate a mastery of technology. In the context of generative AI (GenAI), they will need to fine tune results and responses they expect from prompts and learn to ask questions in a way that increases speed to facts.  As lawyers increasingly interact with GenAI, they will need to develop the skills to ensure they can use prompts effectively to maximize the value of the technology.  They can let the machine take a first cut at issues and then apply legal reasoning and refinement to drive case or investigative strategy.  They must also learn of the risks and issues with AI and how to detect and defend when it is being used. While the thought of mastering new legal tech GenAI technology may seem overwhelming, with the proper tools at your disposal the journey to Legal 3.0 can be simpler than it sounds. 

Develop critical technical partners  

According to a recent survey, 72 percent of general counsel stated that CIOs play a critical or important role in delivering on departmental innovation strategy. Achieving desired departmental goals starts with developing critical partnerships with a variety of technical experts.  With many rules, laws, and procedures in place requiring attorneys (both outside and in-house counsel) to demonstrate a duty of technological competency, they find this particularly critical to keep up with skills required to address issues or that involve the actual handling and use of electronic data and information systems.  If they lack the skill, it is sufficient to consult with experts to assist with leveraging technology to test, adopt, or deliver legal services. This includes data scientists and IT leaders that have a greater mastery of AI standards, applications, and risks associated with managing and using data. And if those roles do not yet exist, steps should be taken to bring in those resources permanently or in a consultative capacity.  

AI-readiness is a process  

By investing in AI-driven solutions and fostering a culture of innovation, lawyers and their teams can position themselves as the leaders of Legal 3.0. They need to take the appropriate steps to investigate the impact of AI, particularly GenAI technologies, and the benefits associated with cost reduction and productivity gains.  Failure will be largely attributed to insufficient testing and validation. Those ready to enter this new world are spending a great deal of upfront time testing AI in real-world scenarios to assess its benefit and reliability for production and investigation reviews.  This includes exploring the potential of GenAI and its relevance or initiating pilot projects to validate its effectiveness in specific areas if those innovators have not done so already.   

Conclusion 

AI, advanced analytics, automation, and integration are necessities, not luxuries. Speed to facts is becoming the norm and managing risk should always be proactive, not reactive. Embracing this new era will require a commitment to continuous learning, innovation, and a willingness to adopt and integrate cutting-edge technologies into everyday legal practice. By doing so, legal teams can not only keep pace with evolution but also lead the way in delivering superior legal services in a rapidly changing world.  

Prepare for an AI-driven future, download the whitepaper: “Journey to a Legal 3.0 world”  

How OpenText can help  

OpenText empowers legal departments to embrace this new era with confidence, enabling them to thrive in a fast-paced, data-driven environment – delivering outcomes with Legal AI tools.  

We are committed to helping our customers on their journey to Legal 3.0, where handling data of any type, at any speed, and from anywhere is essential. Our eDiscovery Aviator – the AI central nervous system of our Smart Legal Platform –offers a competitive GenAI edge. This comprehensive approach to data analytics leverages the power of Large Language Models (LLMs) for crucial legal applications such as eDiscovery. With Aviator, legal teams can quickly unlock insights and make smarter decisions, regardless of data volume, source, or format. By harnessing the power of data with an all-in-one solution for AI-driven insights, productivity, and risk management, legal teams can elevate their potential and fuel business and legal decision-making for better outcomes.   

The post Make the shift to Legal 3.0: The future is today. Unleash your AI potential  appeared first on OpenText Blogs.

In a world where speed is paramount and data volumes and complexity continue to grow exponentially, time is of the essence. Legal professionals looking to cut through vast quantities of data quickly, whether to reduce risk by identifying key evidence for early data-driven decisions or simply sort responsive from non-responsive data, are constantly looking for ways to streamline their processes and improve efficiency. That's where Aviator Review comes in—At CE 24.3, eDiscovery's new gen AI review tool is set to revolutionize the way legal professionals conduct document review. 

Aviator Review, fueled by a large language model (LLM) technology, will change how you approach e-discovery. With its lightning-fast review capabilities, Aviator Review significantly reduces the time and costs associated with traditional document review processes. Aviator Review can quickly analyze and categorize large volumes of documents, allowing you to get to the facts faster and make informed decisions with confidence. 

Because we know how important cost control is for e-discovery projects, Aviator Review includes the unique ability to refine your review criteria and test it against a subset of data as many times as required.  Once you are happy with the criteria, Aviator will provide a cost estimate before running the criteria across the entire corpus, so you know what the review will cost ahead of time. 

Aviator Review can be used as a standalone tool or in conjunction with OpenText eDiscovery’s technology-assisted review (TAR) protocols, including TAR 2.0 featuring continuous active learning and a companion contextual diversity algorithm that ensures that nothing is overlooked, as well as human assisted review (HAR) leveraging your own team or the expertise of the OpenText Managed Review team.    

Developed by a company with a long history of market leadership in AI for legal, including pioneering concept search and predictive coding for e-discovery, Aviator Review is backed by a team of experts who understand the unique challenges faced by legal professionals. With Aviator Review, you can trust that you are leveraging cutting-edge technology to enhance your e-discovery process and drive better outcomes without compromising defensibility or security. 

Don't let outdated manual review processes hold you back. Embrace the future of e-discovery with Aviator Review and experience the benefits of faster review, lower costs, quicker time to facts, and improved efficiency. Upgrade your e-discovery workflow with Aviator Review and take efficiency to new heights. 

The post Revolutionize your e-discovery process with OpenText eDiscovery Aviator Review:  OpenText’s new genAI review tool  appeared first on OpenText Blogs.

Valuable information is buried in emails – from your clients, sensitive projects and legal matters. It is increasingly difficult to find, organize and see the full set of relevant information lawyers and other knowledge workers need to respond quickly and stay on top of their projects and cases. An ever-growing volume of email often leads to “content chaos” – burdened email servers, increased compliance risk, such as organization's retention policies, and the inability of employees to locate relevant content in those emails when searching for specific information.  

Finding information in email drains productivity  

Knowledge workers, including lawyers, are spending more and more time each day on administrative tasks related to email organization and management; in fact, it’s estimated that 28% of their time is spent reading and sending emails.ⁱ Simply stated, finding information in email drains employee productivity. Even with automated filters, email filing administration is time-consuming and overwhelming, because emails never stop pouring in and each message is accompanied by the expectation of a timely response.  

For lawyers, it’s even more time-consuming as they need to organize their email by client name or number and matter to easily refer to casework that is in progress or archived. But, with thousands of emails grouped by client and matter numbers—or millions in the case of a merger or acquisition—email filing tends to fall to the bottom of the list. 

Find the right content at the right time 

Take this scenario as an example: a project is started locally on a lawyer’s hard drive, then expanded to internal team members, clients or firms using email as the primary communication form (along with attachments). Content or work product is then pushed into a collaboration space. The project is then continued over email. When the project is complete, the important email communications, attachments, and related work products are scattered across multiple platforms, locked in dozens of silos. Not only is it difficult to find information when needed, but it’s also difficult to holistically evaluate the facts of a case because information is too dispersed. 

But this doesn’t have to be the case. OpenText_^TM Email Filing, eDOCS Edition makes knowledge workers more productive with these time-savers: 

• Quick filing: Easily save emails to specific client folders via a button on your Microsoft Outlook ribbon or with a right mouse click – using predictive filing suggestions. Save time as suggestions are displayed based on the most recently accessed profiles and email threads. 
•  Bulk filing: Quickly file large volumes of email without slowing productivity. With Bulk Filing, users can automate the email filing process by assigning profiling data to specific Outlook folders. All emails that are moved into the Outlook folders are automatically filed into eDOCS with the assigned profile data of the folder. Email can also be filed on mobile devices by dragging and dropping them into monitored folders. 

• Marking: See in Outlook when your email has been automatically stored to eDOCS document management system (DM). With Email Marker, users can color-code their emails according to filing status and profile data via their Outlook categories field. Save time by keeping track of filing status at-a-glance with this visual cue and never miss filing (or duplicate filing) again. 
• Email Filing Assistant: Analyze message history and inbound email addresses to suggest automatically the best place to store those emails in the eDOCS library. 

eDOCS Email Filing is your virtual email assistant

With eDOCS Email Filing acting as a virtual administrative assistant that automatically saves, categories and classifies emails alongside related content in the eDOCS library, attorneys can comfortably work in their familiar Microsoft environments while focusing their time and efforts on helping clients. 

eDOCS can also protect you from a data breach

At the same time, users can more effectively comply with regulatory requirements and records retention by easily maintaining functional email records for defensible information governance practices. 

The post Master Your Inbox: Get the Ultimate Tool for Automated Email Filing appeared first on OpenText Blogs.

Impact of GenAI on Legal Tech

Generative AI – leveraging the power of large language models (LLMs) to create content – is a high-priority topic for both in-house and law firm legal professionals. As legal practitioners struggle with the increasing volume and complexity of data, shrinking budgets, increasing regulatory scrutiny, and expanded responsibilities in risk management, they have no choice but to leverage technology to help improve outcomes, lower costs, and control risk. The disruptive and lasting impact that generative AI will have on the way that the legal profession will evolve over the next few years cannot be overstated. 

A recent study conducted by OpenText in collaboration with the Corporate Counsel Business Journal confirmed that many legal leaders are planning to apply generative AI to their work activities. The top use case for Gen AI, cited by 42% of respondents, is document summarization.  When asked about eDiscovery-specific tasks, 41% of respondents said they were most comfortable using generative AI to create summaries or narratives to educate reviewers on case details.

Old ways of carrying out legal and related administrative tasks will fall away as forward-thinking practitioners embrace the power of large language models to automate formerly cumbersome and often repetitive low-value tasks, freeing up time to allow them to focus on high-value work. 

A new AI platform for legal practitioners

With CE 24.2, OpenText is thrilled to announce the launch of OpenText eDiscovery Aviator, a platform that brings GenAI to legal practitioners who want to proactively manage risks and costs while delivering better outcomes. The first application of this new technology is in OpenText Axcelerate. OpenText eDiscovery Aviator will allow users to access AI-generated summaries of key documents to improve document review efficiency and deliver rapid insight into the case.

Users can easily enter the text of a complaint or other key document into the Aviator window within Axcelerate, and then OpenText eDiscovery Aviator leverages Amazon Bedrock to deliver an easily digestible and verifiable summary of key documents. Armed with the key document summary review teams get a head-start on document review to reduce time and costs and increase accuracy. With CE 24.2, OpenText eDiscovery Aviator will also generate intuitive plain language summaries of Axcelerate concept labels to further speed review and deliver rapid insight into concepts in the data set.

The initial OpenText eDiscovery Aviator CE 24.2 addresses the document summarization key use case in the eDiscovery workflow. With OpenText eDiscovery Aviator, legal practitioners and their clients will: 

• Gain rapid insight into key documents and concepts in large data sets.
• Uncover key data sooner with AI-generated summaries of key documents to inform early case assessment and review strategy and prioritization for investigations, litigation, and regulatory compliance matters.
• Verify the accuracy of results with linked document citations to documents within the client data set.
• Improve user experience with intuitive AI-generated summaries of concept group labels.

OpenText is a long-time leader in the responsible, defensible, and effective deployment of AI for eDiscovery applications– from the introduction of predictive coding in 2009 to the integration of textual analytics for automated document summaries, entity detection, sentiment analysis, automated PII detection and redaction, and more. OpenText eDiscovery Aviator, leveraging generative AI and large language models, is the next step in the evolution of AI to automate legal workflows to help practitioners proactively manage risks and costs and deliver better outcomes.

The post Accelerating Data Insights: Unleash the Power of OpenText eDiscovery Aviator appeared first on OpenText Blogs.