OpenText™ Knowledge Discovery (IDOL) provides a data analytics platform for enterprises who need to extract maximum value from all their text, audio, video, and image data, from any repository in any file format. Providing data extraction, data enrichment, precise search and knowledge discovery, Knowledge Discovery helps organizations discover valuable information they did not know they had, whilst also identifying compliance risk associated with document contents such as personally identifiable information (PII) using entity grammars. 

With an unparalleled history in artificial intelligence and machine learning, Knowledge Discovery provides a unique set of optimized models to fit any application, accelerating time to value. Connecting and gathering information from diverse locations with over 160 connector types, including Public and Private Cloud and On-Premise, Salesforce, Microsoft® 365, Google Workspace and OpenText Content Solutions and can access and retrieve information and knowledge from over 2000 file types.  

May 2025: What’s new in OpenText Knowledge Discovery CE 25.2

This OpenText Knowledge Discovery (IDOL) CE 25.2 release includes various functional and performance improvements, new connectors, file format support, and many other additions. 

New connectors

• Improved OpenText Information Archive connector – An updated bidirectional connector for the Information Archive repository allows it to archive data as well as search and understand previously archived data.

• New Guidewire connector – A searching connector enables the ingestion of contract and policy content into the OpenText Knowledge Discovery index.

Named Entity Recognition - Landmarks exposed to pre-process

• Defined improvements in Named Entity Recognition – Added elements for Turkish Address, more city names in NZ Addressand the NZ Social Welfare number. 

• Defined improvements in PCI - Added extra delimiters for card details, in names and medical details, as well as expanded landmarks for Telephone context matching. 

• PII Japanese names accuracy improved - Increased accuracy of Named Entity Recognition detecting Japanese names, and improved ability to correctly identify Japanese names within a document.  

Opentext File Content Extraction updates and other improvements

• File formats - New Design Web Format (DWF) filter support, metadata now available from password-protected iWork files and additional formats detected. 

• Performance improvements – A reduction in the iWork reader disk footprint as well as a reduction of the footprint of the common third-party libraries. 

• Easier access to HTML Export from Filter – Improved ability to select XMP metadata elements and subfile extraction arguments added to C++ API 

• OEM platform – OEM Easier fault diagnosis with library-wide logging, improved security of inter-process mechanisms and better HTML Export fidelity for DWG Docs.  

January 2025: What’s new in OpenText Knowledge Discovery CE 25.1  

Organizations are looking to access all their Enterprise Data; but in a world where 90% of existing corporate knowledge is in Unstructured formats, over 50% of organizations are not tapping into this aspect of their knowledge with any form of discovery. Customers can use OpenText Knowledge Discovery with new interfaces, including using Natural language questioning to reach their information securely across all users. 

This OpenText Knowledge Discovery (IDOL) CE 25.1 release includes various functional and performance improvements, new connectors, file format support, and many other additions. 

New APIs added 

PII named entity resolution REST API – created a published REST API to access OpenTex Named Entity Recognition for PII functionality. Simplifies the adoption of Knowledge Discovery Al technology by internal and external OEMs 

Rich-Media analysis REST API – created a published REST API to access all Rich Media analytics functionality. Simplifies the adoption of Knowledge Discovery Al technology by internal and external OEMs 

Ingest and connectors 

New OpenText DAM connector

• A highly functional connector to the OpenText DAM product. This allows OpenText Knowledge Discovery to ingest and enrich content from the DAM repository and keep the data synchronized between the two systems to provide DAM content filtering using the Search Abstractor API 

Improved security in OpenText Content Management (Extended ECM) Connector  

• Increased alignment of document security policies between OpenText Content Management and OpenText Knowledge Discovery

• OpenText Content Management has numerous document security models above and beyond document folder based, where possible these have now been mapped to OpenText Knowledge Discovery's understanding of access rights

OpenText Named Entity Recognition - Landmarks exposed to pre-process 

Defined grammar landmarks are now visible at the pre-process stage of OpenText Named Entity Recognition

• Pre-processing can significantly help in reducing latency and workload, landmarks can be used to help make selection decisions at this early stage. DLP OEM vendors will benefit from this.  

PII Thailand names accuracy improved

• Increased accuracy of OpenText Named Entity Recognition detecting Thai names - the new grammar has an improved ability to correctly identify Thai names within a document  

Deployment and other improvements 

Automatic scaling OpenText Knowledge Discovery platform for Kubernetes

• Published Helm charts to deploy OpenText Knowledge Discovery with the ability to automatically scale resource - deployment size flexibility along with simplified expansion as and when required 

Vault integration with OpenText Knowledge Discovery components

• OpenText Knowledge Discovery microservices can securely store passwords and keys in the Vault repository (or equivalent)  
• Customers will benefit from cloud deployment best practice of secure central storage of passwords and keys etc. 

December 2024: What’s new in OpenText Knowledge Discovery CE 24.4 

Organizations are looking to access all their enterprise data; but in a world where 90% of existing corporate knowledge is in unstructured formats, over 50% of organizations are not tapping into this aspect of their knowledge with any form of discovery. Customers can use Knowledge Discovery with new interfaces, including using natural language questioning to reach their information securely across all users. 

This OpenText Knowledge Discovery (IDOL) 24.4 release includes various functional and performance improvements, new connectors, file format support, and many other additions. 

New API added 

Search Abstractor Rest API – created to support conversational question and answering with better context for AI generated responses. Conversation server, working with FAQ answers through Answer bank, Fact bank and now LLM’s remembers the context of questions within the conversations service in Knowledge Discovery. Adding to the great governance provided by curated answers. 

Filtering support in the Search Abstractor adds parametric fields for pre-filtering of documents. The search results can provide microscopic view of either single or multiple documents through criteria for fine grain filtering. The searching can now utilise prior knowledge to allow focus on RAG document retrieval, by using parametric fields to build a subset of entities for RAG. 

Working across text documents and images simultaneously in the search abstractor. Searching can now take criteria of both text and images as search criteria, and the results will also include similar images making Multi Modal search available. 

Ingest & connectors 

• Salesforce – Updating the connector to stay up to date with the changes in Salesforce. 

• Additional Pre filtering for focused selection added to OpenText Core Content Management & OpenText Content Management.

• IBM FileNet P8 Each document in FileNet can have multiple binary files which we now interrogate. 

Text analytics 

• Analytics: LLM based image matching - Image based transformers can be used to generate vectors for the Knowledge Discovery (IDOL) Index. Customers can now search for similar images based on not just the textual description but also the actual image content.   

Media Server 

• The Media Server as a NiFi Processor is now available with full functionality. This allow NiFi workflows and the ability to scale and manage the Media Server app though Nifi clustering. 

• Demo application with abilities to process and analyze images and other functionalities is now available in the Media Server for ease of use. 

File content extraction

• Filtering of Source Code comments 

• Support added for Metadata output for .mht files & QuickTime (.mov) files. 

• Extended format detection, with support for 93 additional file formats. 

• In HTML Export the pdf2sr reader to extract images from pages in a PDF file, you can now configure the size of the images to produce. 

Deployment & other improvements 

• HELM charts for Kubernetes provide a comprehensive set of options to assist complex deployments. With the 24.4 release we bring further enhancements to our HELM charts. 

• Named Entity Recognition SDK: You can load multiple grammars and then dynamically turn off what it is not needed for a particular document, allowing the flexibility of swapping grammars with less degradation of performance in comparison to the loading unloading cycle of grammars. The new thing is a reducing of the overall impact of this process.  

July 2024: What’s new in OpenText Knowledge Discovery (IDOL) CE 24.3

OpenText Knowledge Discovery CE 24.3 is a significant release for the third quarter of CY24. There is an increasing need for companies to reach a greater variety of data, which adds to the complexity of their search types. We allow all customers to achieve a suitable response in their enterprise-wide search across all levels of an organization.

Now part of Content Services, the combination of best of breed products will help organizations who are looking to access all their corporate knowledge through enterprise search. Bringing additional abilities to derive deeper insights, reach actionable conclusions quicker, and gaining a new level of investigative analytics, across content, teams, and projects. Document level security is also enhanced, with extra features to report and export securely and track data delivery end to end.

The Knowledge Discovery CE 24.3 release includes various functional and performance improvements, new connectors, file format support, and many other additions.

The main improvements in version CE 24.3 are listed below:

Ingest 

• Microsoft Teams, Zoom, Cisco Webex and Google Chat connectors – New connectors allow customers to collect collaborative video meetings for retrospective analysis and/or content retrieval as part of aviator search.

Text Analytics 

• Search abstractor – Customers will have better context provided by the RAG to pass on to the GenAI, therefore experiencing a higher likelihood of a correct answer being produced.

• Specific document retrieval – Customer can ask the system to find and return a specific document that matches their unique specification.

Rich Media Analytics 

• OCR improvement – Improved OCR for better support of scrolling text. Customers will experience a higher accuracy of extracted text from video imagery. 

• Speaker ID improvement – Customers will experience a higher accuracy of Speaker ID from video or audio files. 

KeyView 

• Added Audio and Video to the Export SDK.

• Added 30 new formats to File detection. 

• Metadata API Improved to limit duplicated data.

• New .NET API.

• Added support for Python 3.12.

Solutions 

• Knowledge Discovery Discover – Discover provides investigative analytics and advanced UI for searching and analyzing relations between objects, with project and team collaboration along with full oversight on the analytics process.

• Knowledge Discovery for Microsoft Exchange – Knowledge Discovery can be added as a BOT in MS Exchange allowing customers to directly access the functionality via simple natural language prompts emailed to a BOT email address in MS Exchange. 

Deployment & Licensing changes 

All components are now published to the Public Docker Hub repository to allow easier installation, maintenance and upgrades.

• Eduction Python EDK – Customers who prefer to program using the popular Python language can now use it to control our Eduction engine, simplifying their integration experience. 

• Eduction for Windows ARM – OEM users of Eduction EDK can now deploy on Windows ARM systems. 

• Additional license feature
  • From CE 23.2, we are introducing an additional license feature – a “version.key” 
  • The file is available in the SLD portal for customers with an active support contract and is required for all Knowledge Discovery installations running CE 23.2.
  • New key will be issued with every future Knowledge Discovery release. 

April 2024: What’s new in OpenText Knowledge Discovery (IDOL) CE 24.2

Organizations are looking for conversational access to enterprise data; in a world where 90% of existing corporate knowledge is in unstructured data, over 50% of organizations are not tapping into this aspect of their knowledge with any form of discovery. Customers can use the new interfaces with Q&A using natural language questioning to deliver their information with data securely to all users.

This OpenText IDOL 24.2 release includes various functional and performance improvements, new connectors, file format support, and many other additions.

New solution added: Teams client

• Customers can access functionality using simple natural language prompts directly via the Teams interface.

Ingest & connectors

• Drupal Connector – Updated to support the latest API changes and allow data extraction from old and new Drupal versions.  

• Google Workspace Connectors – Content extraction is now accessible from the major Google Workspace apps including Mail, Calendar and Chat using dedicated connectors.

• Web Connector 2FA – Updated to allow 2Factor Authentication. 

• Additional new connectors – Stack Exchange; Moodle and OpenText eDocs.

• IDOL Media Server – Can now run within NiFi, allowing processing of media streams & sources.

Text analytics

• Analytics: Search abstraction – IDOL can now automatically decide which index type to use to achieve the best response. The functionality abstracts the complexity of search types, democratizing Enterprise search, and allowing all users to achieve a suitable response, across all levels of an organization. 

• Multi-document summarization – Generative summary compiled from answers sourced from multi documents. The functionality provides richer answer to any question asked as it can be the combination of multiple parts sourced from different documents. 

• Dynamic clustering of vector results to identify grouping – Customers can use the grouping of results to select a variation in documents returned rather than returning very similar documents with no added information. 

• Analytics: LLM based image matching – Image based transformers can be used to generate vectors for the IDOL Index. Customers can now search for similar images based on not just the textual description but also the actual image content.   

Media Server

• The Media Server as a NiFi processor is now available with full functionality. This allow for NiFi workflows and the ability to scale and manage the Media Server app though Kubernetes. 

• Demo application with abilities to process and analyze images and other functionalities is now available in the Media Server for ease of use. 

KeyView

• Tabular data detection for One Note & pipe separated text.  

• OCR is now available on MacOS through the KeyView SDKs.

• Header & Footer are now configurable through Python APIs.

• Significant Performance improvements through Shared Memory Streaming.

• Additional Formats, Security & Compatibility improvements.

Deployment & other improvements

• HELM charts for Kubernetes provide a comprehensive set of options to assist complex deployments. CE 24.2 brings further enhancements to our HELM charts. 

• Eduction SDK Post-processing access to match context.

The post What’s new in OpenText Knowledge Discovery appeared first on OpenText Blogs.

As summer arrives in the Northern Hemisphere, there's a familiar shift in pace—schools slow down, out-of-offices go up, and calendars open just enough to take a breath. For many, this season invites a moment to reset, reflect, and prepare for what’s next. And at OpenText Business Network, that’s exactly what our latest releases do for your digital supply chain: they deliver fresh innovations to reduce complexity, respond to evolving customer needs, and help businesses thrive in a world that's always on.

OpenText™ Business Network is a leading cloud platform for B2B integration and supply chain collaboration, enabling organizations to connect systems, partners, and data across complex ecosystems. With AI-driven insights, built-in compliance, and a highly secure infrastructure, the platform helps global businesses digitize operations, boost agility, and scale with confidence.

Since our last update in December, we’ve delivered two major releases—25.1 in January and 25.2 in April—packed with enhancements that simplify operations, strengthen resilience, and accelerate decision-making. Here’s what’s new:

Smarter Insights with Command Center and Trading Grid with Aviator

AI continues to take center stage in Business Network, making it easier for users to analyze integration health and act faster:

• Error message analysis: When B2B transaction errors occur, identifying the root cause can be time-consuming. This feature uses AI to surface patterns, diagnose recurring issues, and suggest resolutions in real time—reducing delays and improving recoverability.

Trading Grid Insights Error Analysis 

• Ask Aviator for Command Center—Integration Monitor: Business users can now get instant answers about document flows, partner activity, and platform performance—without needing technical expertise. This helps teams monitor operations proactively and resolve issues before they impact customers.

Ask Aviator in Integration Monitor 

• Payload Analysis: Business users no longer need to interpret raw EDI data on their own. With Aviator, anyone can simply ask a question in natural language—like “What is this invoice for?”—and instantly receive a plain-English explanation. It’s a game changer for making complex supply chain data understandable and usable across teams.

Trading Grid with Aviator Payload Viewer 

• Transaction Finder: Give your team the power to explore transaction data their way. Using intuitive, conversational search, users can uncover specific insights—such as delayed shipments or missing acknowledgments—without digging through multiple screens. It’s flexible, fast, and built for real-time answers.

Trading Grid with Aviator Transaction Finder 

• Enhanced Historical Analytics: REST APIs and deeper insights into partner and document metrics make it easier to track long-term integration trends and power custom reporting.

Elevating Trading Grid Insights

Formerly known as Trading Grid Lens, Trading Grid Insights is now tightly integrated with Aviator for real-time, AI-driven queries:

• Service Traffic Prioritization: New visibility tools allow IT to manage low- vs. high-priority traffic during peaks, ensuring consistent uptime and service levels.
• Partial Processing Status: Improved tracking for partially processed documents helps teams stay on top of exception handling and reduces bottlenecks.

Global Compliance at Your Fingertips

Keeping up with eInvoicing mandates worldwide is no easy task—but we’ve made it easier with expanded compliance capabilities:

• 25.1 introduced support for the latest Franco-German Factur-X and ZUGFeRD standards, including German X-Rechnung validation.
• 25.2 added support for Romania (via in-house development), Singapore, and E-Reporting on our TG E-Invoicing Navigator platform.

Integration Enhancements: Secure, Scalable, and Self-Service

• Advanced SFTP & Containerization: Enhanced security and streamlined deployment are delivered through advanced SFTP support and containerized services for Messaging and Data Integrator.
• ERP Adapter Expansion: New integrations include SAP S/4HANA P2P, Oracle Fusion SCM, MS Dynamics 365 (Finance & Operations, Business Central), and NetSuite—simplifying ERP-to-B2B integration across more environments.
• Self-Service Capabilities: From onboarding partners to deleting records and setting up translation maps, our TG Quick Connect workflows reduce onboarding time and empower business users to act independently.

Enhancing Supplier Collaboration

• Purchase Order Negotiation: Businesses can now collaborate on POs with trading partners before syncing into back-end systems, improving accuracy and reducing order rework.
• Package Codes and PO Notes: Shipment and order data are now more precise with added support for dimensional package data and embedded notes.

Expanding Platform Access and Security

• SCIM and SSO Enhancements: Streamlined provisioning of users and partners across systems improves identity governance and speeds up community onboarding.
• Vault & Key Management: Credential management now aligns with enterprise security standards, reducing risk and meeting compliance mandates.

Performance and Productivity Boosts

• Faster Processing: Onboarding and deduction tasks are now processed more efficiently, with split batch processing minimizing delays.
• Improved Portal Search and Custom URLs: Enhancements to Core Collaboration Access include more comprehensive search and support for customer-branded URLs in shared communities.

A Season of Growth with OpenText Business Network

Just like summer offers time to pause and plan, OpenText Business Network’s latest innovations help you step back, realign, and move forward with purpose. Whether it's gaining real-time insights, streamlining compliance, or giving your teams more control, our 25.1 and 25.2 releases are designed to help you build smarter, more connected supply chain ecosystems.

We’re excited about what’s ahead—and we’ll be back later this year with even more updates to keep you moving forward.

The post What’s New in OpenText Business Network Cloud appeared first on OpenText Blogs.

Every day, dm opens its doors to more than two million customers in Germany. We also have an extensive retail footprint across Europe, offering health and beauty products through 4,000 stores across 14 countries.

At dm, employee wellbeing is part of our DNA. We’re always looking for new ways to empower each of our 89,100 employees to make dm an even better place to work. To put that philosophy into action, we give people in back-office teams a chance to experience customer-facing roles in our retail stores.

Some years ago, I took time out from my enterprise content management (ECM) duties to work at one of our stores. It was a brilliant opportunity to see first-hand how our teams use our digital systems to support their work.

Recognizing opportunities for innovation

My time working in-store gave me many valuable new ideas about how we could improve the employee experience and reduce manual workload for our colleagues, so they can spend more time on value-added customer service interactions.

For example, our in-store teams used to manually collate and send paper documents such as delivery receipts and supplier invoices from our stores in Germany back to our headquarters. Then, colleagues in our central back-office departments would manually re-key the information into our SAP systems to make sure key data was available for other business processes. It was time-consuming, repetitive work.

There were also challenges with document-driven processes in other parts of the organization. Previously, some teams relied on a mixture of shared folders, email inboxes, and phone calls to collaborate on tasks. This led to challenges in terms of transparency and insight into status information, making it difficult to respond to specific requests. Version control was also tricky, and it was hard to avoid duplication of effort.

In total, we store around 80 million documents across the business, and that number is growing steadily year-on-year. To take control of that data, we looked to consolidate and streamline document management across the business.

Taking a fresh approach to document management

Around the same time, we were embarking on another digital transformation project. One of the main goals of the project was to move our country-specific instances of SAP ERP to a single global SAP Retail solution. This transformation will pave the way for our migration to SAP S/4HANA. The driving motivation for all of this was the harmonization of processes and maintaining a future-proof technology platform. It was the perfect opportunity to modernize our approach to document management.

When we evaluated the capabilities of OpenText Content Management for SAP Solutions and OpenText Core Archive for SAP Solutions, we knew that they would be an excellent fit for our needs. Both solutions can be tightly integrated with SAP, including SAP Fiori mobile apps. And with OpenText Content Cloud, we can enhance our document management capabilities while reducing maintenance and management workload.

Harnessing cloud solutions and industry best practices

Working with OpenText Professional Services and a consulting partner allowed us to implement the new solutions very quickly and efficiently. By using tools and accelerators from OpenText FasTrak Migration and FasTrak Move & Modernize, we consolidated over 80 million existing documents on the new platform on time and within budget. That was a big achievement for such a large and complex migration project.

By leveraging the integration capabilities of our OpenText and SAP solutions, we’ve transformed the way we store, manage, and archive documents across our business. For example, our in-store employees now use an SAP Fiori app to take photos of delivery receipts and supplier invoices from their mobile devices. Using digital workflows, we can capture the relevant data and bring it into SAP Retail in real time. Not only are we eliminating manual, repetitive work, but we’re also making information available to the business faster than ever.

Replacing information silos with a central, secure document management solution is also making it much easier for other teams to collaborate. For example, our product and quality teams can now work together on shared documents in the cloud, facilitating full transparency and always up-to-date status information.

Planning for an AI-powered future

Looking ahead, we’re excited to build on what we’ve achieved. We plan to expand our OpenText solutions to our international business units, and to explore how we might use generative AI technology to automate more tasks and unlock productivity improvements.

To learn more about how we worked with OpenText to boost the efficiency of document-driven business processes, read our case study.

The post Inspiring people with creativity, curiosity, and new solutions  appeared first on OpenText Blogs.

OpenText Aviator Search, powered by AI and natural language processing (NLP), offers a unique way to access and read data seamlessly, regardless of format. Its conversational interface makes it easy for users to interact with their enterprise data, enhancing their roles with the skills of knowledge workers or search analysts. The real-time cloud-based data analysis enables users to quickly find answers, gain insights, and make better decisions.

April 2025: What's new in OpenText Aviator Search CE 25.2

The Aviator Search CE 25.2 release extends the admin capabilities and performance improvements, new usability improvements, and many other additions. The main improvements in version CE 25.2 are listed below:

User enhancements to ease retrieving insight

• Crossing the unhighlighted content to visit the next relevant section in the referenced document: Jumping between relevant chunks within a reference document allows end users to quickly identify and navigate between the highlighted chunks within a reference document, improving speed of reference reading and usability.

Admin UI enhancements

• Continuing enhancements to bring ongoing improvements for the admin user:
  • Admin screens for enrichment module - Admins can now turn off/ turn on speech to text component during an ingestion workflow.  This provides additional control to the customer on the use and consumption of enrichment components.
  • Ingestion time stamps and states provides information to the customer admin about recent ingestion cycle and next ingestion with the use of  time stamps.  Proving time and ingestion cycles and improving usability.

February 2025: What’s new in OpenText Aviator Search CE 25.1

The Aviator Search CE 25.1 release includes enhancements to Q&A, error log improvements for admins and many other additions. The main improvements in this release are listed below:

Identifying the in-house expert

Customers conduct Q&A as normal, now with the ability continue analysis with the best person in your organisation and return to their work better informed.

• Expert Identification added, ranking the authors of the top reference documents based on the initial search.
• Arrive informed with the list of content that gave you the answer and the details of the best person to continue the conversation.
• Add people to data by listing out the content authors in the people tab, allowing you to discover the value of your data by its author not just its location and relevance.

Identifying relevant part of a document

Customers conduct Q&A as normal, now with the ability to see the most important chunk of information used to synthesize the answer highlighted in the reference document.

• Strengthens the evidence pattern by allowing users to understand how an answer is generated.
• Benefits all user types regardless of whether a knowledge worker or a search analyst using Aviator Search.

Admin UI enhancements for error logging

Continuing enhancements to bring ongoing improvements for the admin user.

• New error log page adding a centralised location for easier error viewing and tracking.

November 2024: What’s new in OpenText Aviator Search CE 24.4

The OpenText Aviator Search CE 24.4 release includes various functional and performance improvements, new connectors, file format support and many other additions. 

The main improvements in CE 24.4 are listed below: 

Out of the box connector support

New connectors added for OpenText Content Management, OpenText Documentum Content Management, OpenText Core Content Management, Microsoft OneDrive and The Google Cloud Platform file system.

New connectors to allow customer to collect additional content from Off Cloud and On Cloud repositories, allowing organizations to take their first steps into GenAI. 

• Reduced ESG impact with no need to relocate, you can save costs and with no need to replicate, and save on any ESG expense 

• Safe for Secure verticals who cannot or do not want to place any of their content into the public cloud. 

• GenAI power to local data by allowing access to local content but with a secure index in Aviator Search with trusted link to Google’s LLM. 

Bookmarking a Question

Customers can do Q&A as normal but if interrupted they have the ability to bookmark where they are and then return to that work later. 

• Overcome the challenge of constant changes in requests and requirements in day-to-day work, leaving users half-way through many differing tasks.  

• Access to previous analysis with a streamline process to produce waypoints within work. 

• Pick up where you left off discover increased productivity with the ability to return to an enquiry at the point you left, with no need to restart.  

Admin UI enhancements for error logging 

• Trap Error messages that are exposed in the Admin UI 

July 2024: What’s new in OpenText Aviator Search CE 24.3

Business users have a growing need to rapidly obtain direct answers from their enterprise content in order to complete their work. With no natural language search available across content, they are unable to easily search all content sources and obtain accurate answers fast. Instead, they spend cycles on repetitive tasks or waste hours trying to locate the content they have already been working on. In some cases, upgrading their content platform to a recent version is not a commitment IT has made, yet the business wants to leverage GenAI now.

Aviator Search can now offer a wider reach to your existing data outside of your OpenText platform, allowing you to search through enterprise data securely and across all repositories and data types (structured or unstructured, text, social). This new GenAI solution empowers organizations to untap the rich knowledge and connections hidden in their content.

The Aviator Search 24.3 release includes various functional and performance improvements, new connectors, file format support, and many other additions.

The main improvements in version 24.3 are listed below:

OOTB connector support

• Microsoft Teams, Extended ECM, Documentum and Microsoft SharePoint Online – New connectors to allow customers to collect collaborative video meetings/chats for retrospective analysis and/or content retrieval.

Simple Admin UI for managing ingestion workflows

• Customer admins can start/stop an ingestion workflow, as well as delete a repository or define new one. 

Q&A on Teams chats and recorded meetings

• Customers can do Q&A on the transcripts of meeting recordings and chat documents. Customers can also view the recording in an in-app viewer.

• All pronouns and references in the questions are resolved and a rephrased question with resolved pronouns is shown to the end user to have more clarity on what question is being answered by Aviator Search.

Focused investigation

• Customers can focus their research or investigation within a specific individual document and quickly understand lengthy content.

Single document retrieval search

• Customers can now retrieve a single specific document. E.g. Get me the release notes of Aviator Search 24.3.

Re-direction to source system

• Users can now redirect their search back to the source repository or system for a reference document, allowing users to then use the native interfaces on that file.

Suggested follow-up questions

• To help keep the conversation going, Aviator Search suggests follow-up questions based on the active conversation.

The post What’s new in OpenText Aviator Search  appeared first on OpenText Blogs.

The Financial Services industry is ripe with untapped potential for Independent Software Vendors (ISVs) looking to expand their offerings and impact. As this traditionally stable sector faces rising pressure to become more dynamic, customer-centric, and agile, ISVs are in a unique position to deliver innovative, tailored solutions—and become part of a joint journey with their clients and prospects.
Driven by digitally savvy consumers, increased competition from FinTechs, and the demand for always-on, personalized services, financial institutions are accelerating their technology adoption. But this shift comes with strict requirements around security, compliance, and governance, creating both challenges and significant opportunities for ISVs.
With the support of OpenText’s OEM Solutions portfolio, ISVs can easily and quickly embed powerful, enterprise-grade capabilities into their financial services focused applications—enhancing value, accelerating go-to-market strategies, and helping clients Banks, Insurance companies, Investment firms and others with confidence and security.
Here are four key areas where ISVs can make an immediate impact within this industry:

1. Streamlining Document-Centric Workflows
Manual document handling continues to slow down operations across the financial industry. From loan applications to client onboarding and insurance claims, paperwork remains a major bottleneck and although most companies have implemented processes and functionalities to accelerate the processing of documentation, there is still a long way for them to fully embrace the benefits of automatic and digital-first solutions that can help them even further.
With OpenText™ Capture and Intelligent Document Processing , ISVs can embed advanced OCR (optical character recognition) and data extraction capabilities directly into their applications. This transforms paper-based and image-heavy processes into streamlined, automated workflows—turning unstructured content into structured, usable data in real time.

By integrating OpenText™ Capture, ISVs can offer clients:
1. Faster credit evaluations
2. Seamless onboarding experiences for new clients
3. Accurate, AI-powered data recognition from IDs and documentation provided at time of applications
4. Reduced manual data entry and human error

2. Enhancing Compliance and Accuracy with Intelligent Document Processing
In financial services, compliance is non-negotiable. Regulatory bodies demand strict controls over how data and documentation are handled, stored, and tracked.  Even internal business units within these institutions demand internal teams to find a solid way to process documentation in such a way that ensures protection from falling into liabilities, legal action or affecting their reputation.
 OpenText™ Capture uses AI and machine learning to automatically classify, tag, and organize documents based on regulatory rules. By embedding this functionality, ISVs can help their clients stay audit-ready—reducing risk and ensuring data governance is built into every process.

Benefits for ISVs and their clients include:

1.Automated regulatory compliance workflows
2.Accurate data capture with full traceability
3.Secure archiving and retention policies
4.Reduced exposure to regulatory fines

3. Turning Data into Actionable Offers with Predictive Analytics
Customer data is an untapped goldmine—if you know how to harness it. One of the biggest challenges for financial institutions is turning fragmented data into targeted, actionable insights that drive engagement and growth. If you think about it, Financial Institutions manage massive amounts of data across their organizations, whether it is credit initiation information, transactional records, claims and investment historical transactions, interaction history via contact centers. digital channels and at branches. This means that making sense and generating value of such a large amount of information can be problematic and, let’s be honest, quite complex.  But it doesn’t necessarily need to be that way.
OpenText™ Analytics Cloud solutions, also available via the OEM portfolio, enables ISVs to build powerful analytics features into their client’s platforms—helping clients consolidate data silos and uncover key trends in customer behavior, churn prediction, and cross-selling opportunities. 

Data Lakehouse & Analytics as well as Business Intelligence, Visualization and Reporting solutions are the core foundations of solutions ISVs can build and help clients achieve:

1.A 360° view of customers across all services
2.Predictive modeling for churn and acquisition
3.Automated report generation for actionable decision-making
4.Up to 70%+ accuracy in cross-sell predictions
5.A measurable increase in per-customer profitability


4. Elevating Customer Engagement with Personalized Communications
In today’s market, customer experience is the new currency. Financial institutions want to build meaningful, consistent, and personalized engagement across channels as a way to better manage relationships with clients and better understand their needs. The presence of multiple channels such as in person, phone calls, e-mails, social media, and several other digital channels, makes the process quite complex, but not when technology can be leveraged to drive a new and improved engagement experience—and ISVs can help them do just that.
Through OpenText™ Experience Cloud, ISVs can embed tools like OpenText™ Contact Center Analytics, OpenText™ Digital Fax Solutions, OpenText™ Core Messaging, and more to help clients communicate more effectively with their customers—wherever they are, and however they prefer. As an example, an Insurance Broker can be ready to reach out to customers at the time of relevant and important milestones, such as the purchase of a property and not only congratulate them for the purchase, but rather provide additional critical information that can elevate the whole experience and generate higher engagement. Providing tips, additional information on related services and even providing access to workshops and webinars related home improvement, can indeed make a substantial difference when personalizing and building meaningful relationships. 

There are several benefits of OEM-ing the services of the Experience Cloud Solutions, but some of the most relevant are:

1.Personalized and timely client communications
2.A quiet seamless creation of Omnichannel engagement strategies
3.AI-powered content recommendations
4.Scalable personalization using OpenText Experience Aviator – via the use of generative AI

All the capabilities highlighted on this document, can help financial institutions transform customer interactions into loyalty-building experiences—something ISVs can deliver as a turnkey enhancement.

The Takeaway for ISVs
Financial institutions are actively seeking innovative solutions that solve complex, real-world problems—but they don’t want to build them from scratch. This is where ISVs, backed by OpenText OEM Solutions, can shine. By embedding ready-to-use, enterprise-grade functionality, ISVs can:

-Speed up product development
-Differentiate their offerings
-Ensure compliance and scalability and
-Unlock new market opportunities in banking, insurance, and fintech

The demand is there. The pain points are real. And the tools to help are ready.

Partner with OpenText OEM Solutions to help financial institutions navigate digital transformation—smarter, faster, and more securely. For more information, visit our website or contact us at oem_global_sales@opentext.com

The post Unlocking Opportunities in the Financial Services segment appeared first on OpenText Blogs.

In today's fast-paced business world, efficiency and accuracy in financial processes are crucial. The procure-to-pay cycle, which includes everything from procuring goods and services to making the final payment, offers significant improvement opportunities through intelligent document processing (IDP). By using advanced technologies like AI and machine learning, intelligent document processing solutions transform the procure-to-pay process to enhance operational efficiency, reduce errors, and free up valuable resources. 

The challenges of traditional procure-to-pay processes

Whenever a customer orders goods or services, two worlds meet: The customer’s system and the vendor’s. Both use their own material numbers and only the vendor has full insights into material availability and delivery options. To synchronize expectations, the customer and vendor exchange multiple documents.  

Traditional procure-to-pay processes often rely on manual, paper-based transactions. These methods waste time and lead to errors and inefficiencies. Manual invoice processing, for example, leads to payment delays, discrepancies in financial records, and increased operational costs. 

How intelligent document processing solutions transform the procure-to-pay process 

Intelligent document processing solutions solve these challenges by automating the capture, classification, and extraction of data from various documents involved in the procure-to-pay cycle. Here’s how intelligent document processing (IDP) revolutionizes the procure-to-pay process: 

1. Automate data capture and classification: IDP solutions like OpenText™ Capture and  OpenText™ Core Capture automatically capture data from invoices, order confirmations, advanced shipping notifications (ASN), delivery notes, and other relevant documents. This automation reduces the need for manual data entry, minimizes errors, and speeds up the process. 

2. Enhance data accuracy and compliance: By using AI and machine learning, IDP ensures accurate data extraction and classification. This accuracy is crucial for maintaining compliance with financial regulations and internal policies. 

3. Improve supplier relationships: Faster and more accurate processing of invoices and payments leads to better relationships with suppliers. Timely payments and efficient handling of discrepancies enhance trust and collaboration. 

4. Gain real-time visibility and insights: IDP provides real-time visibility into the entire procure-to-pay process. This transparency allows organizations to monitor transaction status, identify bottlenecks, and make informed decisions quickly. 

5. Support with scalability and flexibility: IDP solutions scale and tailor to meet the specific needs of an organization. Whether handling a high volume of transactions or integrating with existing ERP systems like SAP, IDP offers the flexibility required to adapt to changing business needs. For example, OpenText™ Vendor Invoice Management for SAP® Solutions fully integrates with SAP and provides pre-configured solutions for the most common SAP document types, such as invoices, sales orders and delivery notes. 

Real-world impact of intelligent document processing solutions 

Many organizations have successfully implemented intelligent document processing solutions to streamline their procure-to-pay processes. Here are a few notable examples who use OpenText IDP solutions: 

• Foodstuffs North Island: This grocery co-operative in New Zealand digitized its invoice processing, achieving up to 90% automation. 

• Sysmex Europe GmbH: A leading healthcare company, Sysmex Europe improved budget control, reduced costs, and increased efficiency, and benefited from the simplified user interface through SAP Fiori applications. 

• Solarisbank: This financial technology company achieved an 81% faster preparation for supplier payment runs and a 2-day reduction in month-end closing activities by reducing manual invoice processing tasks in SAP S/4HANA®. 

• Alfanar: A construction and engineering firm automated the processing of over 6 million documents annually, eliminating payment delays, improving reporting, and boosting overall efficiency." 

• Innogy SE: A European energy company, Innogy automated invoice approval routing, reduced fraud, and eliminated the need for physical signatures, significantly streamlining their supplier invoice processing. 

These examples highlight the tangible benefits of adopting IDP to automate procure-to-pay processes, showcasing improvements in efficiency, accuracy, and overall operational excellence. 

Are you ready to learn how intelligent document processing solutions can help your organization streamline and automate procure-to-pay processes and invoice management? Explore OpenText IDP solutions to get started.

The post Streamline procure-to-pay with intelligent document processing solutions appeared first on OpenText Blogs.

At SCHOTT, we have a heritage of more than 140 years in reinventing glass to make life better. Today, our 17,100 global employees leverage tech-material expertise and unique know-how in processing and technology to create products that support a wide range of industries: from CERAN home appliances to architecture, healthcare, automotive, and high-tech manufacturing. 

To support our operations, we’ve built up an extensive supplier base. Keeping our business running smoothly depends on our ability to process thousands of supplier invoices every month, accurately and on-time. Because of our fast rate of growth, the number of invoices we receive is also rising. In fact, we’ve seen our supplier invoice volumes more than treble in recent years.  

If it hadn’t been for our work with OpenText, this increase in workload would have been a big issue for us. Fortunately, we were more than ready for the challenge. That’s because several years earlier we started out on our journey to bring digitization and automation to accounts payable (AP) processes at SCHOTT. 

Starting the AP automation journey

Our journey began at our shared services center, which is responsible for processing supplier invoices on behalf of all our global business units. In the past, our AP teams relied primarily on manual, paper-based processes, which included manually re-keying invoice data into our SAP systems. It was very time-consuming, and there was little time available for our teams to spend on other work. 

As the number of inbound invoices started to trend sharply upwards, we knew we’d either need to either significantly increase our AP headcount or find a much more efficient approach to invoice processing. 

That’s when we made the decision to deploy OpenText Vendor Invoice Management for SAP Solutions. The solution ticked off all the requirements that mattered most to us, including tight integration with our SAP business systems. We’d already been using OpenText solutions to archive our SAP data for several years, so we knew that we could count on OpenText for reliable solutions and strong technical support. 

Processing invoices 99% faster

At first, we only used Vendor Invoice Management to process invoices from our suppliers in just a few countries; however, after we saw how much time we were saving, we decided to extend the solution to cover our global businesses too—35 countries in total. 

Working side-by-side with OpenText Professional Services, we extended and enhanced the solution. As well as building automated invoice processing workloads for our international businesses, we deployed OpenText Capture for SAP Solutions to gain more control, save costs, and boost the recognition rate for data capture. 

The project was a big success. Thanks to Vendor Invoice Management and Capture, we can process bigger volumes of invoices at our service center faster than ever. Before OpenText, it used to take around five working days to post an invoice. Today, our AP team can do it an average of five minutes: over 99% faster. 

Keeping headcount flat

Fast, streamlined processes have only become more important for us over time. When we first started working with OpenText, we were processing one third of the invoices we now process each year. By empowering our AP professionals with digital workflows, we can handle that massive increase in workload while keeping headcount in our shared service center flat. 

The OpenText solutions are also helping us to foster an engaging working environment for our teams. Now that we’ve done away with repetitive manual data-entry, there’s more time for our AP teams to focus on value-added activities. We’ve achieved great results with OpenText, but there are so many opportunities to do more, like automating more invoices.  

At SCHOTT, we believe that everyone can make a difference. Through our partnership with OpenText, we’re putting our philosophy into practice. To learn more about how we are working with OpenText to enhance our accounts payable operations, read our case study.

The post SCHOTT creates a polished accounts payable process appeared first on OpenText Blogs.

LuLu Group International has a wide-ranging business portfolio, but retail is the cornerstone of what we do. Around the world, we have over 260 stores with a combined floor area of more than 1.1 million square meters, offering high-quality products to millions of customers every year. 

We’ve placed the customer experience at the heart of our long-term growth strategy. Our goal is to deliver smooth, high-quality journeys wherever our customers shop: from our e-commerce sites to our brick-and-mortar stores. 

To deliver sparkling customer services, it’s crucial to keep our shelves stocked. To make that process run smoothly, our in-store teams work behind the scenes to receive goods from our network of global suppliers. With over 14 million stock-keeping units, keeping up with a continual flow of supplier deliveries is no easy task. 

In the past, our goods-receiving process was extremely paper-heavy. Suppliers would bring paper invoices to the goods-receiving areas of our stores, which our teams needed to manually match to the corresponding purchase orders before they could accept the deliveries. The whole process was very time-consuming, which often meant there was a significant lead time in getting new products on the shelf. 

Reducing reliance on paper

To make the goods-receiving process flow more quickly and smoothly, we realized that we needed to take a fresh approach to accounts payable (AP). If we could remove the need for our teams to spend time leafing through paper invoices, we knew we’d unlock big time-savings that would ultimately help us get products ready for sale faster. 

Our search for an AP automation solution led us straight to OpenText. As well as being leaders in the information management space, OpenText has a very strong strategic relationship with SAP—the technology platform our business is built on. When we evaluated the capabilities of OpenText Vendor Invoice Management for SAP Solutions and OpenText Intelligent Capture, we knew we’d found the solution we were looking for. 

Transforming AP processes

Using the OpenText solutions, we’ve transformed our AP process. Today, our suppliers send us their invoices in advance of delivery. We use Intelligent Capture to automatically extract the necessary data from the documents and then use Vendor Invoice Management to match each invoice to its corresponding purchase order in SAP.  

When suppliers deliver to our stores, our goods-receiving teams scan the invoices using a handheld device. If the solution can validate all the information is correct, our teams get instant confirmation that they can accept the delivery. For compliance purposes, we store copies of all paper invoices off-site and use OpenText Archive Center for SAP Solutions to retain a copy of the invoice data. 

Going live in just six months

By working closely with experts from OpenText Professional Services, we went live with our new digital AP process in just six months—a big achievement for a project considering the large number of stakeholders involved. At every step, OpenText helped us to engage with our in-store teams and suppliers and ensure the new workflow would meet their needs. 

It’s now been five years since we first started our collaboration with OpenText, and the results we’ve achieved are outstanding. Our digital workflow for AP enables us to process invoices with a 70% straight-through processing rate. When you consider that we receive nine million invoices a year, that level of automation translates into massive time-savings for our teams. 

Most importantly, the OpenText solutions are enabling us to get new products on our shelves faster than ever. We’ve accelerated our goods-receiving processes by an estimated 50%, which helps us to ensure our customers can always find their desired products when they visit our stores. 

To learn more about how OpenText solutions are underpinning high-quality customer experiences at LuLu Group, click here to read our case study or watch the video below.

The post How AP automation is helping LuLu Group International deliver seamless shopping experiences appeared first on OpenText Blogs.

December 2024: What's new OpenText Business Network Cloud Edition 24.4

As the year winds down and the holiday season draws near, we’re excited to reflect on another year of growth and innovation at OpenText. November brought us our largest OpenText World event to date in Las Vegas, with a record number of Business Network customers in attendance. It was a fantastic opportunity to connect with so many of you and showcase our latest advancements. And just in time for the holidays, we’re thrilled to announce the release of Business Network 24.4, packed with new features to streamline your operations and add even more value to your business.

If you missed OpenText World, don’t worry—you can still catch the general and Business Unit keynotes. This includes the legendary Business Network keynote, featuring Simon Ellis, Group VP at IDC; Deepti Sharma, VP of Engineering; and Mark Morley, Senior Director of Product Marketing, all available on demand until December 23. Unfortunately, we didn’t receive customer permission to share the panel with Denise Hemmert (VP of IT at Cardinal Health), Estelito Mendoza (Director of Global Delivery at SC Johnson), and Andrew Fitzpatrick (CEO of Washington Publishing Company), but the session is very worth watching!

New year: New OpenText Business Network Cloud

As we move into the new year, we’ve also rolled out new product names across our OpenText Business Network portfolio. These new names are now available on our website and product UIs. Next year, we’ll update SKU descriptions and the quote-to-order process. Check out the table below for the new product names:

Now, let’s dive into the latest highlights in Business Network 24.4:

OpenText™ Trading Grid Command Center – Integration Monitor

At OpenText World, we introduced one of our latest innovations: the Integration Monitor, a key app within Command Center. This tool provides critical insights into the health of your integration platform, tracking transaction flows and interactions with trading partners. A standout feature is Aviator, which empowers non-technical users to interact with business data through natural language queries. The MVP was demonstrated during OpenText World, showcasing dashboards for documents, partner information, and integration data.

Stay tuned for the general release of Integration Monitor in Q1 CY25!

OpenText™ Aviator IoT

The latest release of OpenText™ Aviator IoT 24.4 brings powerful new features to optimize IoT solution deployment. Updates include preconfigured templates and dashboards for asset tracking, enhancements to the IoT App Builder for easier customization, and improved integration with OpenText Core Intelligence for better data persistence and event tracking. The new Terraform provider simplifies solution configuration, making IoT solutions more accessible and efficient. To learn more about what’s new in Aviator IoT, read the blog here.

e-Invoicing Mandates Update: EU and France

The European Union’s ViDA (VAT in the Digital Age) proposal has been approved, introducing reforms such as mandatory cross-border e-Invoicing and single VAT registration. These changes will require multinational companies to comply with new regulations by mid-2030. OpenText’s Trading Grid e-Invoicing solution will help businesses navigate these changes with ease. In France, new e-Invoicing reforms set deadlines for large businesses by September 2026, and OpenText offers seamless integration as a registered Partner Dematerialization Platform (PDP) to help companies stay compliant. The most recent news are in the ViDA announcement blog and in the change to the French regulations blog.  

OpenText™ Trading Grid Insights (formerly Lens)

This release introduces customizable cross-reference tags and enhanced support for functional group-level customization, allowing greater flexibility in managing transaction details and trading partner facades.

OpenText™ B2B Integration Enterprise (formerly BNCE)

With new self-service features in TG Quick Connect, this update enhances company and user onboarding, improving connectivity and transparency for AS2 direct connect partners.

Security and Platform Enhancements

The latest updates improve tracking with PEPPOL ID display and strengthen platform security with advanced encryption, user data entitlements, and audit capabilities. These enhancements are tailored to meet the needs of robust use cases, like Bank of America.

Adapter enhancements

New features include support for MS Dynamics 365 Finance and Operations Procure-to-Pay (P2P) processes, critical for Just-in-Time (JIT) manufacturing. Transactions like EDI 830, EDI 862, and EDI 867 streamline demand forecasting, inventory management, and supply chain communication. Additionally, Trading Grid Aviator Knowledge Training offers B2B Integration Foundation (former BNCF) customers interactive guidance on API adapter configuration, feature usage, and troubleshooting.

OpenText™ Core Collaboration Access & Core Secure Access

These features now offer advanced security with Core Share integration and enhanced user management capabilities, including batch mode group management via CSV files.

OpenText™ Trading Grid Intelligence (formerly Active Intelligence)

The new features include a new "Days to Onboard" column in Onboarding Members, enabling customers to track and report the time taken for certification on Compliance Link, helping measure the success of their Vendor Onboarding program.

B2B software

The latest updates include a Tomcat-only update to address vulnerabilities and improve system security. Additionally, TLi now supports GUI over TLS, offering customers a more secure and flexible user experience.

As we approach the new year, I want to wish you all a joyful holiday season. We look forward to what 2025 will bring, with even more exciting innovations on the horizon, especially in AI technology. Our commitment to delivering new releases every 90 days will ensure that your solutions remain cutting-edge. Here’s to a prosperous and successful New Year, filled with new opportunities and growth!

July 2024: What's new OpenText Business Network Cloud Edition 24.3

The Olympic Games 2024 in Paris – the grand celebration of human athleticism, determination, and the occasional synchronized swimming routine that makes me question the laws of physics – will end in a few days. In the high-stakes world of Olympic competition, success is not just the result of individual athletes' strengths. It is also the result of seamless coordination and the support of their teams. This dynamic mirrors the challenges and triumphs experienced by supply chain, IT, or finance organizations. Just as athletes strive for gold, businesses aim for efficiency, precision, and excellence. Therefore, the Business Network team delivered a feature-rich release, CE 24.3, to help you stay competitive, resilient, and ready for whatever comes in the following weeks and months.

Here is a brief overview of new and enhanced capabilities in Business Network CE 24.3:

Trading Grid with Aviator

Trading Grid with Aviator is a new conversational, generative AI-based self-service virtual advisor. It integrates seamlessly with the OpenText™ Business Network, providing users with instant, human-like, contextually relevant responses and support. Trading Grid users gain autonomy to find the information they need instantly instead of opening support tickets or reading product documentation. You can find more information in this blog post.

Aviator IoT

Aviator IoT combines AI and advanced analytics with our IoT platform to allow companies to innovate like never before. It simplifies IoT sensor data access and analysis with our custom application builder and intuitive user experience. It integrates with OpenText Magellan MBIRaaS for fast, AI-driven insights and data visualization. The pre-packaged apps help customers quickly leverage data and monitor digital twins of physical assets. For more information, read this blog post.

Active Invoices with Compliance (AIC)

To help customers increase the reach of global e-Invoicing implementation, AIC supports the new B2B e-invoicing mandate in Malaysia, as well as the existing e-Invoicing mandate in Columbia. AIC extends the capabilities for SAF-T e-Reporting in Romania and brings enhancements to support changes in Saudi Arabia, Romania, and Turkey. For more details about the mandate in Malaysia, read the blog update here.

Lens Enhancements

• Configurable Bulk Redelivery Limit at User Level: Users with this role can simultaneously redeliver up to 60 transactions, up from the previous limit of 30.
• Enhanced Partner Transaction View: Suppress internal documents and files. Users can exchange and view transactions between customers and partners using two new quick filters for Partner transactions and Partner transactions, including errors. We also added a new active filter attribute to filter out Partner transactions, excluding internal documents, control messages, and 997 EDI types.
• Support for Live Search and Reporting for Active Document Customers Moving to Lens: Customers using AD can only access 93 days of data for their reports. However, with the transition to Lens, customers can run reports on 13 months of data and carry out live searches on historical data after Lens collects data for a 13-month period.

Business Network Cloud Enterprise (BNCE) Enhancements

• Trading Grid Cartographer: Integrates business processes and applications, allowing customers to programmatically retrieve and update XREF tables, dramatically simplifying table update processes for users, ensuring accuracy, and reducing time to production.
• Developed SCIM APIs for Company and User Management: SCIM standardizes the exchange of company and user identity information, simplifying access to cloud applications. Adding SCIM APIs to BN allows customers to integrate identities between their platform, the Trading Grid portal, and its applications.
• Deprecated gxs.com: All customers and communities on the Trading Grid will use Trading Grid Online to access and manage their Trading Grid solutions.
• AS4 CEF Certification: The Connecting Europe Facility (CEF), a key EU funding instrument to promote growth, jobs, and competitiveness through targeted infrastructure investment, has certified Business Network Cloud Enterprise for the AS4 message exchange protocol, ensuring secure data exchange regardless of sector.
• Peppol End User Statistics Reporting: Collects statistics and informs OpenPeppol and other Peppol authorities worldwide.
• Common Mailbox for PEPPOL Outbound Receiver: Better fits BNCE solution to Peppol dynamic discovery and connections.

Business Network Cloud Foundation and Adapter Enhancements

• MS Dynamics 365 Finance and Operations (F&O) Order-to-Cash (O2C) Support for Just-in-Time (JIT) Manufacturing: The Planning Schedule with Release Capability (EDI 830) and Shipping Schedule (EDI 862) transactions are crucial in JIT manufacturing, enabling efficient demand forecasting, inventory management, and logistics coordination between buyers and sellers. The Product Transfer and Resale Report (EDI 867) adds additional value by providing insights into downstream sales and inventory, supporting refined demand forecasts and improved supply chain communication. Together, these transactions ensure the responsiveness and efficiency essential for JIT operations.
• Self-Service Onboarding Dashboard for Customers: Get a single dashboard to view and manage tasks required to provision Trading Grid solutions.
• Self-Service VAN Passthrough Workflow for Partner Onboarding: BNCF customers can now onboard VAN-connected trading partners to their solutions.

Freeway Enhancements

• Expanded Supported Trading Partner Kit Portfolio: Offers Freeway more trading opportunities in new markets, geographies, and industries.
• UI Enhancements for Streamlined and More Automated User Experience: Helps users save time while moving through their supply chain steps.
• ASN Labels as a Service API Creation: Helps integrated customers to integrate and automatically generate shipping labels for their merchandise.

Active Access Enhancements

• Added Subscription Actions to Bulletins: Active Access will provide specific messages for actions and automatically close the subscription pop-up after saving. Clear messages will further boost engagement and reduce errors and support needs.
• Ability to Send Bulletins to Security Administrators: A streamlined notification process will automatically inform security personnel directly, without delays, about events they need to know.

 Identity and Access Management Enhancements

• Sign-In Policy for Geographical Region and Step-Up Authentication: This policy ensures additional authentication when users log in from unknown locations, enhancing security posture of enterprises.
• Authentication IP Address Reputation Policy API: Prevents access from IPs flagged for suspect activity or low reputation.
• Known Breached Password Policy Rule for Sign-In: Ensures weak or compromised passwords are flagged appropriately.

Active Intelligence Enhancements

• Support for French Language in Compliance Link and Trading Partner-Facing Screens: This feature enables customers to access the application in multiple languages and Professional Services to configure rules and data sets in the preferred languages.
• Duplicate Index Constraint Check Verification for XML Format: This allows checking of elements in XML documents from trading partners for duplicates over a rolling period. This feature is in addition to the previously introduced capability for X12 documents.

B2B Software Enhancements

• BizManager Integration with API and PaaS Object Storage: This feature enables customers looking to build and extend integration flows to API-based services such as Azure Blob, Amazon S3, etc. It also helps developers build, deploy, and manage applications faster.
• BizManager OAuth2.0 Support: Provides a secure, flexible, and user-friendly method for authentication and authorization.
• BizManager PostgreSQL Support

Just as Olympic athletes depend on their teams to achieve greatness, supply chain, finance, and IT professionals rely on robust tools and features to reach their goals. We designed the new additions in Business Network CE 24.3 to help you push the limits of efficiency, precision, and excellence in your operations. Stay ahead of the competition and ensure your business is ready for the future with these powerful updates.

Looking for information from previous releases? You'll find them here.

The post What’s new in OpenText Business Network Cloud appeared first on OpenText Blogs.

Las Vegas is a city built on bets, where every decision carries a risk, but with the right strategy, rewards can be transformative. This November 19-21, OpenText World 2024 will bring that same spirit of high-stakes decision-making to the future of supply chains and business networks. The stakes have never been higher for businesses operating in a rapidly evolving global market, and our Business Network track is your opportunity to learn how to play your cards right. 

What are you betting your supply chain on? 

In today's world, supply chain disruptions are no longer a question of if—they're a matter of when. Whether it's due to geopolitical issues, shifting consumer demands, or climate impacts, every company is facing new challenges. The businesses that survive and thrive are those that can anticipate and adapt quickly. At OpenText, we’re betting on innovation—AI-driven insights, IoT solutions, and resilient business networks that offer the transparency and flexibility modern enterprises need. 

OpenText World keynote and breakout sessions related to Business Network: 

Day 1

Days 2 & 3

At OpenText World 2024, we’ll reveal our newest solutions that are designed to help you meet these challenges head-on. We’re particularly excited to launch the Trading Grid Command Center, a game-changing platform that provides a centralized view of your entire supply chain ecosystem, allowing you to predict, adjust, and optimize in real-time. With the rise of AI, automation, and IoT, our solutions are designed to enhance visibility, minimize risk, and maximize efficiency—so you can make confident decisions in uncertain times.

High-stakes innovation: Live demos and insights

One of the most exciting parts of OpenText World is the chance to experience our technology firsthand. Throughout the conference, you’ll find live demonstrations of the Trading Grid Command Center and our newly advanced Aviator IoT solution at the OpenText booth. Immerse yourself in our Command Center experience and see for yourself how AI-powered supply chain visibility can transform your operations.

The team of BN senior solution consultants are waiting for you at our large Expo Hall to demonstrate products, discuss your solutions, show tips and tricks and answer any questions you may have. The following BN demo stations will be available:

1. Scalable B2B integrations and Connected Communities. Live demos will include B2B Integration Foundation with NetSuite and MS Dynamics adapters, and Core Collaboration Access product
2. Electronic Invoicing with live demo of Trading Grid e-Invoicing
3. Asset Traceability with live demos of Aviator IoT and Product Traceability Service (formerly GPAS)
4. Supply Chain Insights with live demo of brand-new Command Center with Integration Monitor

Our keynote sessions, featuring OpenText’s CEO and CPO, will dive into the future of supply chain management, focusing on how AI and IoT are reshaping the landscape. With our largest-ever lineup of Business Network customer speakers, you’ll hear directly from industry leaders who have successfully navigated supply chain challenges using our innovative solutions.

You will have the opportunity to take part in brand-new interactive learning experiences, such as product and innovation labs:

• Order-to-cash (O2) – no registration needed, all skill levels
• Command Center, including Ask the Aviator – no registration needed, all skill levels
• Aviator IoT – no registration needed, all skill levels
• Command Center: Integration Monitor Data Exploration & Sharing. Sign up online. Attendees who participate in innovation lab will receive a giveaway.

Why Las Vegas?

Las Vegas is the perfect backdrop for this conference because it’s a city that thrives on smart risk-taking and innovation, just like the businesses that will shape the future of global trade. Much like a casino, every supply chain decision comes with its risks and rewards. But when you have the right tools, you can stack the odds in your favor. That’s what OpenText Business Network is all about—giving you the insight and control you need to make the best bets for your business.

Join us in Las Vegas this November and take control of your supply chain’s future. Whether you’re looking for actionable insights, peer connections, or in-depth sessions with our experts, OpenText World 2024 is where you’ll discover how to bet on the right technology for your business. Don’t miss out on the most exciting and informative OpenText World yet!

Don’t forget to schedule 1:1 with BN leadership and product managers.

Place your bets wisely—your supply chain’s future depends on it. For more information about OpenText World 2024 please check HERE.

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