We've released numerous features and product updates in the last 12 months, along with hundreds of fixes, to enhance SAP SuccessFactors Extended ECM by OpenText and make it more flexible and performant for our clients. CE 24.4 includes not only these past improvements but also brings a brand-new list of features. Designed to reduce maintenance, enhance accessibility, and speed up HR processes, these updates will give HR professionals more time for strategic initiatives.

A new name for clarity

Before I start, we have an announcement which will simplify the product identity. OpenText has renamed this solution "OpenText™ Content Management for Human Resources" for OpenText contracts. For new customers it will make it easier to quickly understand and identify the product’s purpose. However, SAP contract users will continue to see and reference the product as "SAP SuccessFactors Extended ECM by OpenText." Rest assured; continuity remains a priority.

It was a privilege for OpenText to be a Gold sponsor and for me to attend the SAP SuccessConnect event in Lisbon at the end of October 2024. Throughout SuccessConnect we heard how AI-driven innovation is helping to solve workforce and business challenges, and when I consider the many ways that AI and automation enhanced business processes were delivered in 2024, it seems to me OpenText Content Management for Human Resources CE 24.4 is continuing the theme.

Automated HR business user experience

Summaries across multiple candidate and employee records

Leveraging generative AI, HR teams can now apply summaries across any number of candidate and employee files and folders. This feature enables fast comparisons of applications to speed up the application review process, helping recruiters make quicker, more informed decisions. All users need to do is "Ask" to find employees who do not have an NDA. No more clicking around and searching to find that nugget of information. This could be used to instantly identify risk in a business acquisition by evaluating each employee's file as part of a business merger to find particular contract clauses to improve governance. Previously this level of analysis would take days of precious time and resources.

Automation of offboarding to cut down on administrative tasks

Now, when an employee leaves the company, permissioned access can be changed immediately using a straightforward integrated and automated procedure.

This will improve the offboarding process for retired, terminated, or departed employees. The reduction of high-volume manual tasks for large retail or service companies with high employee turnover will be invaluable. In addition to allowing onboarding to quickly redistribute user licenses to new hires, this automated background synchronization job will help HR administrators stay on top of offboarding ‘paperwork’.

Enhanced employee mobile experience

Digital signatures and multi-signee documents

For global HR teams hiring across regions, supporting diverse digital signature authentication is essential to the security of the organization. Now, customized authentication rules ensure a seamless signing experience, allowing smoother cross-border hiring process. With HR teams that can be located anywhere in the world and hire people from all over the world, this improvement also increases compliance.

Customizable Mobile App interface

Designed with deskless workers in mind, this release allows HR business users to simplify the HR Mobile App experience. By customizing the App to show only essential features, we’re making mobile navigation easier for employees, enhancing usability and efficiency.

Greater user accessibility

Streamlined document generation

With the addition of an employee communication widget on the SuccessFactors Employee Central Home page, users can generate documents easily, without custom setups. This update reduces maintenance requirements and standardizes processes, leading to faster, more reliable communication.

Self-service reporting

To enhance project delivery, we now provide real-time access to document generation status. Certified consultants can address issues quickly, keeping configurations on track and reducing potential delays.

Looking ahead

As 2024 product releases conclude, we see how automation, self-service tools, and AI have taken front and center space in helping to innovate HR business process. We hope this year’s innovations will empower HR professionals to streamline operations, lower ownership costs, and focus on strategic priorities. Our latest features are designed to support HR in reimagining recruitment, onboarding, and the employee experience.

*MySupport Portal login required.

The post Where did the year go? OpenText Content Management for Human Resources CE 24.4 appeared first on OpenText Blogs.

We are thrilled to announce the release of OpenText Extended ECM for SAP® SuccessFactors® Update 24.3. This update brings numerous process and feature improvements designed to enhance the capabilities of our HR solutions. In this blog, we'll focus on the A, B, and C of this new cloud release: Advanced Technology, Business Automation, and Certainty.

Advanced Technology

Enhanced AI Capabilities*

The new release significantly upgrades our artificial intelligence (AI) capabilities. AI now offers more detailed bullet points and highlights when summarizing documents within an employee file or across various HR departments, such as Training, Health, Safety, and Employee Relations. This content enhancement allows for:

• Quick Comprehension: AI highlights key information in complex documents like contracts and policy documents, making it easier and faster to understand critical content.
• Improved Document Summaries: By summarizing single or multiple documents, AI helps HR professionals quickly grasp essential points without having to read through entire files.

Business Automation

Streamlined Document Management

The update introduces several automation features to simplify and streamline document management:

• File Upload Widget: Now accessible at all folder levels, not just the workspace root. This HR-specific button pre-filters document types, ensuring only compatible files are uploaded, reducing errors and saving time.
• Event Bot for Candidate Workspaces: Automatically applies necessary permissions aligned with SAP SuccessFactors, allowing HR recruiters to manage and access documents instantly after creating a candidate workspace.

Integration with Third-Party Applications

Business automation is further extended with new 'standard integration' points:

• Reduced Custom Integrations: This update reduces the need for custom integrations, creating efficiency within the HR department.

Certainty

Enhanced Security Measures

Security is paramount in this update, with several new features to ensure the confidentiality and integrity of HR documents:

• Updated Authentication Method: X.509 Certificate-based authentication method enhances security for CMIS. System administrators should utilize this new authentication mechanism available in the SAP SuccessFactors configuration pages.
• Improved E-Signing Audit Trail*: Expanded audit information during the e-signing workflow is now available in both PDF and non-PDF formats. This cost-saving solution for internal HR approvals can also serve as an effective alternative to third-party e-signing solutions.

Conclusion

The A, B, C highlights for version 24.3 of Extended ECM for SAP SuccessFactors demonstrate our commitment to enhancing technology, automating business processes, and ensuring security for our HR customers.

For more details and to learn how these developments can benefit your HR business, please log in to the Customer Success Toolkit. Stay tuned for further updates and innovations that keep your HR operations efficient, secure, and ahead of the curve.

*Optional modules

The post What’s New in Extended ECM for SAP SuccessFactors appeared first on OpenText Blogs.

One of the most rewarding aspects of my work is engaging directly with customers to hear their HR digital transformation stories. It’s inspiring to learn about their unique configurations, the challenges overcome, and the benefits realized. Our recent 3rd customer roundtable event was a testament to the value of these interactions. The 90-minute session was filled with rich HR insights into best practices and innovative solutions.

Our diverse group of attendees represented industries such as public utilities, manufacturing, and packaging. Their openness and enthusiasm were truly refreshing. As we discussed their successes, it became clear that the Covid-19 pandemic had a profound impact on many organizations. This period underscored the critical importance of HR data and content access, pushing many to prioritize their digital transformation efforts. The consensus was clear: Cloud solutions were pivotal.

Several organizations utilized OpenText™ Professional Services to digitize years of employee records. Initially, there were concerns about transferring sensitive records first to a secure warehouse, then secondly to have the original available in the cloud. Compliance with internal and external audits was also a significant consideration. Pre-digitization, inconsistent paper records posed major challenges, with documents often misfiled, leading to frustrating and time-consuming retrieval processes.

Digital realm:

In their new digital world accessing records became both fast and accurate. Even during the transition, the process was remarkably efficient. OpenText not only offered storage and management, but also excelled in document capture and transformation. The full-text search feature significantly reduced document retrieval times, and users were pleasantly surprised by the clarity of digital images compared to their paper counterparts.

Centralizing historical documents in a secure location ensured readiness for government and legal requirements. This newfound accessibility allowed teams to work remotely, accessing files from anywhere – a significant step forward. With eyes on the future, many are now focusing on further risk reduction. They are collaborating with legal teams to define purging schedules, leveraging intelligent records retention modules to apply different schedules to various record types.

HR self-service:

Another highlight was the discussion on self-service for document uploads. Organizations have developed cheat sheets and configuration options to ensure consistency across multiple sites. Recent product updates now guide users to upload specific files to designated folders, streamlining the process and enhancing accuracy.

The roundtable also highlighted the versatility of the OpenText document management solution, particularly for rapidly expanding companies. The ability to access documents online from anywhere proved invaluable, allowing for quick responses to unexpected requests and helping to balance work and home commitments.

One customer successfully implemented OpenText SAP® SuccessFactors® Extended ECM solution alongside SAP SuccessFactors in the cloud, addressing the challenge of managing a large volume of legacy documents.

Lesson learned:

An important lesson from one attendee was to make sure there was a separation of the HR platform from the corporate document management solution. For them it proved crucial, enabling easier and faster upgrades with fewer internal approvals. Their department transitioned to the employee workspace module easily as they use centralized records. However, their recruitment process meant there were no workspace or folders until the date of onboarding, this kept their system clean and removed unnecessary clean up processes.

Another innovative approach discussed was the integration of ‘WebReports’ module into the document management solution to automate the movement and updating of employee content and data to SAP SuccessFactors.

Looking ahead, several key requirements emerged for the future. Ensuring support tickets are correctly tagged and support teams well-trained were highlighted as critical factors influencing user experience. Effective communication within and outside the organization was emphasized as essential for project success, from document preparation to employee self-service transitions. More training for administrators was also deemed crucial for improved knowledge transfer, sustainability, and reduced service costs.

Future and roadmap:

A particularly exciting topic was document generation. Attendees were eager to explore how employees could create specific documents based on permissions, using SAP SuccessFactors data for bi-directional information flow. This capability could automate the creation of offer letters and contracts, with signed documents immediately available for people analytics.

Finally, we delved into the promising solution roadmap and SAP partnership developments, including advancements in analytics, AI, and deeper integration with other SAP SuccessFactors modules. The launch of the digital success toolkit, featuring product demos, how-to videos, updates, and success resources, was also met with enthusiasm.

I extend my heartfelt thanks to all who attended and shared their insights. I look forward to our next roundtable and the continued journey of innovation and success.

The post Celebrating HR success and shaping the future appeared first on OpenText Blogs.

Move over HR individual development plans, there’s a new IDP acronym for human resources in town: intelligent document processing. And HR leaders are taking note as it is proving to be a catalyst for operational transformation.
With HR responsible for managing massive amounts of data tied to employee compensation, performance, benefits, diversity, and inclusion and recruitment, intelligent document processing has emerged as a star in this data-driven era, giving HR professionals actionable insights and faster access to the right information. The result: teams work smarter and make more of an impact.

Let’s explore the role of IDP in HR, how it brings efficiency, speed, and accuracy to HR processes, such as employee onboarding, freeing time for more strategic contributions.

The need for efficiency gains in HR

Organizations want human resources teams to focus on people, not paperwork. Yet HR professionals continue to spend most of their time on administration and manual processes, leading to stress and burnout. The time is ripe to introduce technology and automation to streamline tactical work for this critical department. Recent surveys from Gartner highlight several HR challenges driving this need:¹

• Ongoing gaps in technology: 56 percent of HR leaders confirmed their HR technology solutions and strategy don’t match their current and future business needs, such as digital transformation.
• Responsibilities and stress on the rise: 75 percent of HR leaders say their managers are overwhelmed by the growth of their job responsibilities.
• Time spent on manual tasks: 59 percent of managers report spending a significant amount of time on “work to do work.”
• The skills shortage continues: 26 percent of CEOs rank talent shortage as the top damaging factor to business outlook.

The new IDP for HR

Intelligent document processing brings together information capture, AI, and process automation to allow information to be automatically classified and organized and then easily searched, found, and acted upon quickly. Intelligent document processing solutions can help streamline HR tasks, bringing automation to this document-heavy department, reducing digital friction and manual tasks.
Let’s look at three HR use cases for IDP.

Improve employee onboarding

Introducing automation to the employee onboarding experience is a win-win for organizations and new hires, making it more efficient and welcoming for employees and less time consuming for staff. And the benefits extend well beyond the initial onboarding experience, allowing HR teams to digitally capture and classify new hire data to drive insights and activities throughout the employee’s tenure, such as alerting both HR and the employee if a required training certificate is expired.

Streamline hiring

By bringing together information capture, AI, and process automation, HR professionals get quick answers to pressing questions with stellar results. For example, for current job openings, HR teams can determine which existing employees have required skill sets, leveraging searchable metadata from employee resumes and performance reviews to recommend strong internal candidates.

Support employee retention and engagement

Plus, IDP solutions extend the value of existing HR applications. For example, most organizations already use HRIS or HCM software to help with a variety of HR tasks, including performance reviews. These files can be turned into text-searchable PDFs, enabling the metadata to automatically trigger the next appropriate processes and workflows once a review is complete, such as sending a reminder to complete an annual drug test, or to complete a company survey for tenured employees. And IDP can help teams gather and analyze feedback from employees, using information from surveys to identify themes, sentiments, and insights for actionable recommendations.

Why OpenText for IDP

We offer IDP solutions that help customers turn content into actionable data, providing a springboard to digital transformation and delivering tangible operational efficiency gains by removing manual process roadblocks. We stand apart due to our:

• Global market presence: A recognized intelligent document processing leader, see what earned us top marks in a recent report by IDC.

• Breadth of products and solutions: OpenText customers benefit from end-to-end IDP offerings from a single technology partner, with solutions ranging from information capture and AI-powered content management to low-code business process apps. In fact, our robust and scalable IDP technology stack helped us earn a Leader position in the 2024 Infosource Global Capture & IDP Vendor Matrix—seven years and running!

• Flexible deployment options: OpenText meets customers where they are in the digital transformation journey, able to support current and desired IT environments, whether off-cloud or private (supporting Microsoft Azure, Google Cloud, and AWS), hybrid, or public cloud.

• Proven track record and deep integrations: Another OpenText advantage is ease of integration with applications and systems already in use by HR teams. For example, the Department of Human Resources for the County of Los Angeles is using OpenText IDP solutions to capture personnel documents across six enterprise HR systems and make files centrally accessible from the cloud. As a result, the County has expedited employee onboarding, improved HR record access, and estimates saving $3.4 million per year. Learn more about the County’s impressive HR results.

Are you ready to learn how intelligent document processing can help your organization streamline HR processes to save time and work smarter?

[1] Gartner® Top 5 Priorities for HR Leaders in 2024, 2023

The post The new IDP for HR: a springboard for transformation appeared first on OpenText Blogs.

Are you ready to revolutionize the way you manage HR documents and processes? We're thrilled to announce the latest update of OpenText™  Extended ECM for SAP® SuccessFactors® 24.2. Packed with exciting features and enhancements, this release is set to elevate your HR game to new heights!

1. AI Takes Flight:

Gone are the days of manual searching through endless HR documents. With the introduction of OpenText Content Aviator, your HR department can now effortlessly find answers to queries. Simply ask a question, and Content Aviator will swoop in, detect the language and provide the answer in the same language. It's that simple!

2. Future Automation:

Speeding up HR document processes has never been easier. Scheduled Bots jobs, once confined to a 'classic' HR business administration page, are now seamlessly integrated into the standard user interface. Say hello to increased efficiency and productivity!

3. Customizable Application Page:

Make a lasting impression with a personalized touch. HR Administrators can now customize the application landing page with their corporate logo and program name. Aligning the background color with your organization's branding will deliver a unique touch.

4. Expanded Language Support:

Breaking down barriers in communication, we're introducing three new languages to support business administration and managers as they interact with employees. Embrace diversity and inclusivity within your HR processes!

5. My Team’s To-Dos tile (Manager):

Upgrade from HR Inbox to My Team’s To-Dos tile (Manager) for enhanced flexibility in task management.

6. Expedite Processes:

HR departments can efficiently provide documentation for employee requests and legal discovery processes by easily exporting search results, metadata, and relevant data such as approved contracts and offer letters.

Capitalize on Enhancements

We're incredibly proud of the strides we've made in just three months since the last update. We strongly encourage all our customers to request an update to fully capitalize on these improvements.

Ready to soar to new heights with Extended ECM for SAP SuccessFactors? Content Aviator, available as an additional product, awaits you! To access this ground-breaking AI tool, simply reach out to OpenText Sales.

The post Introducing Top 6 New Features for Extended ECM for SAP SuccessFactors 24.2 appeared first on OpenText Blogs.

We're thrilled to share some fantastic enhancements that will make your experience with OpenText™ SAP® SuccessFactors® even more seamless and powerful. Here are 7 ‘What’s New’ for Extended ECM for SAP SuccessFactors update 24.1 to keep you in the loop:

1.*HR Content Aviator: Introducing a game-changing chat-based feature! Now HR business users can ask conversational questions, utilizing all employee records, learning, and HR documents stored in Extended ECM for SAP SuccessFactors. This AI-driven update fosters knowledge reuse, providing comprehensive summaries for a deeper understanding of HR content.

2. Smart Document Bots: Enjoy a user-friendly interface for setting up document folder storage rules. Existing customers can relax – current settings seamlessly integrate into the new layout.

3. HR Document Generation Output in DOCX: Generate and save .DOCX documents, enabling internal review, modification, and approval before PDF publication. Perfect for flexible contract adjustments and letter creations.

4. DocuSign® Integration: Streamline management of your DocuSign® organization license account. This update allows grouping user accounts for enhanced license management control.

5. *Status Icons for External Sharing: OpenText Core Share, when integrated to Extended ECM for SAP SuccessFactors, now includes visual tracking of document sharing statuses. This new feature enables easy identification of sharing, approvals, or inaction from candidates and internal staff, thereby reducing security risks and providing better information to HR business users.

6. System Enhanced Audit Information: Gain more detailed audit information, displaying saved annotations, document transformations, and redaction events. Enhance governance and records management with this essential update.

7. Remove Download Option: Business Admin pages now offer even greater control over the download link. This offers unparalleled control over employee record downloads for security and support reasons.

Excited about these updates? We are too! Explore more AI use cases and stay tuned for more innovations and community discussions on Extended ECM for SAP SuccessFactors. Your experience is our priority.

Extended ECM for SAP SuccessFactors Community Event May 2024

• Includes peer-to-peer discussions, product feature discovery, and use case insights.
• Open to live Extended ECM for SAP SuccessFactors HR customers (please contact your OpenText Sales Executive to participate).

*Features available to direct OpenText customers

The post What’s new in OpenText Extended ECM for SAP SuccessFactors appeared first on OpenText Blogs.

As 2023 draws to a close, at OpenText, we’re reflecting on the year behind us, and the remarkable advancements made in how we use information to help organizations work smarter. But this is also an opportunity to look forward with anticipation to the limitless possibilities and shifts in the technology landscape that may impact your business. OpenText content services experts predict 2024 to be a pivotal year for how companies use intelligent information to supercharge innovation, boost employee productivity, and optimize business processes. When content-rich processes facilitate operations and insights (rather than create friction) through smarter information, the business outcomes are powerful. 

Let’s explore five content management trends that will help organizations work smarter in the coming year.

#1 - A solid information management foundation will lead to impactful AI gains

Who doesn’t want to tap into all that AI-powered work can deliver? Enhanced efficiency, cost savings and informed decision making? Bring it on!

While 34% of organizations are already tapping into AI to create new revenue channels, others have yet to reap such benefits.^[1] The challenge: the data isn’t ready. Fifty-four percent companies say a lack of resources, knowledge, products and organized data to feed AI are the biggest hurdles to benefitting from AI.^[2] And 72% of organizations say managing data is preventing them from scaling AI use cases.^[3]

Organizations with a solid information management foundation will be primed to benefit from generative AI in 2024—leveraging robust content services to ensure data is secure, available and accessible. From there, the possibilities to reimagine work and reach new heights of innovation are endless, using tools such as generative AI-powered intelligent assistants to help employees find content faster across diverse sources.

And with options to lean on AI experts, experiment with data (within a private generative AI environment) and structure data for maximum results, organizations can take the guesswork out of AI and see productivity soar in 2024. 

#2 - Public cloud SaaS solutions will help win the race for talent

Move over Gen Y, there’s a new workforce moving up the ranks! 27% of the workforce will be comprised of Gen Z by 2025^[4] and with the new demographic comes heightened employee expectations around user-friendly technology and work-from-anywhere flexibility. 

With organizations under pressure to combat employee churn and the growing phenomenon of quiet quitting (when employees do just the bare minimum to stay employed), improving the digital employee experience is paramount. Organizations that take action with public cloud SaaS productivity tools will make it easier for employees to do their jobs, stay engaged, and remain loyal to the company—winning the race for talent.

SaaS content management solutions can drive productivity with integrations that empower company-wide departments by meeting teams in their preferred applications and UIs—within Google Workspace, Microsoft Teams, Salesforce and other apps. Quick to deploy with out-of-the-box functionality, these solutions deliver content in context, supported by chat-based conversational search and translation if desired, eliminating the need to switch between applications. The result: a seamless user experience for employees of any generation.

#3 - Operational experience (as part of Total Experience) will set companies apart

Three hours a day! That is the average amount of time employees estimate they spend looking for information to do their jobs.^[5] These massive lags in productivity are due to digital friction: unnecessary effort by employees to use technology or data for work. And no one seems immune.

Ninety-five percent of organizations report digital friction is impacting the organization, with very real business consequences: lower efficiency (46%), increased costs (43%) and decreased employee satisfaction (40%).^[6] The same report also found 58% of enterprises lost business opportunities due to an inability to access data in a timely manner—jumping to 70% for companies with less than 5,000 employees.

Organizations have long been focused on customer experience, and employee experience took center stage as a result of the pandemic. But back-office operations have always taken a back seat – until now.  The reality is that organizations cannot achieve their employee and customer experience ambitions without first establishing a solid operational foundation. To reduce digital friction and achieve operational excellence, organizations will need to first optimize their operational experience, which means delivering information when and where it’s needed within critical business processes. If business growth is an organizational imperative, it can’t be fully realized without combining customer, employee and now operational experience into a total experience strategy. 

By connecting people, content and processes, organizations will remove productivity barriers within key roles such as finance, human resources and legal—driving desired business outcomes to maintain a competitive edge with improved agility, shorter lead times, increased customer loyalty and improved communications.

#4 - Regulated industries will accelerate modernization with pre-packaged cloud apps

Industries such as public sector, life sciences and healthcare have been traditionally slow to modernize technology and processes primarily due to security and budget concerns, continuing to rely on outdated systems and applications. But change is afoot with organizations playing modernization catch-up, leveraging pre-packaged cloud apps for a fast path to digital transformation and the cloud. And that trend will continue through 2024.

By taking advantage of industry-certified and integrated solutions, organizations can introduce automation and intelligent experiences to complex and regulated processes, such as bringing life-saving therapies to market or digitizing patient healthcare records.

Industry-specific cloud apps provide a way to modernize systems by connecting data, content and applications and maximizing existing infrastructure investments while enhancing information availability, value and security. Plus, with the flexibility to address specific use cases and requirements, such as accelerating citizen services for government or integrating with electronic medical record systems for healthcare, organizations can add new capabilities as requirements change.   

#5 - AI will be a catalyst to zero trust information security program adoption

In a new McKinsey survey, 40% of organizations plan to increase overall AI investments due to advancements in generative AI. But not without trepidation, as 53% acknowledge cybersecurity as a generative AI-related risk, but only 38% are working to mitigate the risk.^[7]

Enter a zero trust approach to security and information governance. 

The increase in scope and scale of data breaches and data privacy regulations requires more effective solutions to protect sensitive customer and high-value data wherever it flows. The use of cyber-resilient data protection tools, with AI-powered insights, will provide end-to-end protection across the data lifecycle, allowing organizations to de-identify sensitive information to neutralize the effects of a data breach while permitting continued use of the data in its protected state.

As a result, organizations can be prepared for widespread use of generative AI while ensuring data protection and privacy—protecting data that matters most.

We can’t wait to see how companies will drive value across the organization in 2024 with the next generation of content services innovations.

Are you ready for the future of work? Get started with content services designed to master modern work with smarter information.

Learn more about content management

^[1] Gartner®, Board brief on generative AI, May 2023
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

^[2] OpenText Research, Enterprise Customer AI Preferences, September 2023

^[3] McKinsey Digital, The economic potential of generative AI: the next productivity frontier, June 2023

^[4] World Economic Forum, Gen Z and the end of work as we know it, May 2022

^[5] Foundry Research sponsored by OpenText, MarketPulse Survey: Digital Friction, September 2023

^[6] CIO, Digital Frictions Holds Back Businesses, 2023

^[7] McKinsey, Cybersecurity in the age of generative AI, September 2023

The post Top content management predictions for 2024 appeared first on OpenText Blogs.

In HR's ever-evolving landscape, staying ahead by using technology is imperative in facilitating change. During our recent OpenText customer roundtable on 31^st October 2023, a dozen HR technology professionals delved into the achievements and hurdles of integrating OpenText™ Extended ECM for SAP® SuccessFactors® with their SAP SuccessFactors® suite and other supporting HR applications. The result? Many success stories were shared, balanced with a few challenges that other HR business users should be aware of.

Celebrating Achievements

A Paperless Revolution: Complete digitization emerged as a game-changer: reducing risks, eliminating paperwork, and providing universal access to employee documents. When prioritized, a paperless employee eFile creates efficiency and accessibility around document related HR processes.

Data Retention: Integration and automated application of data retention rules was hailed as a major win for many organizations, helping to achieve compliance, reduce risks, and enhance document management efficiency.

One-Stop HR Shop: Creating a one-stop-shop for HR with Extended ECM for SAP SuccessFactors at the center was the goal for many of the multinationals and services customers. True integration proved pivotal, creating a seamless experience for employees and HR professionals to easily access required documents.

The Illusion of Singularity: The seamless transfer of information, such as resumes, directly from SAP SuccessFactors into the OpenText solution, emerged as a benefit theme discussed by participants. This not only creates the illusion of a single solution but also simplifies the flow of work for HR professionals. By seamlessly integrating two critical platforms, they were able to empower their employees and management with a holistic view of their HR landscape.

Empowering Employees: The document generation process, particularly during the Covid-19 pandemic, was a significant highlight. Allowing employees to generate their own verification of employment documents provided significant value and time savings. The automatic generation of offer letters and other crucial documents helped HR to streamline people movement processes.

Electronic Signature Integration: Success with DocuSign integration resulted in streamlined workflows and added security and traceability to remote workers scenarios.

Challenges Explored

Partner Paradox: Embarking on the journey of digitizing HR processes comes with its complexities. Partnering with experienced experts is essential. This point was emphasized with warnings that an inexperienced partner could slow down configuration, increase costs and eventually impact the overall project. To make certain of a successful project, both a certified SAP SuccessFactors Partner and a certified Extended ECM for SAP SuccessFactors Partner must be aligned to your transformation program.

Crucial Role for Testing: Thorough testing was identified by participants as a critical aspect of any project. During implementation, extended testing of complex workflows could prevent bottlenecks and ensure processes flow smoothly. All new customers have an Onboarding Manager close at hand to help. The best solution for user acceptance testing is to align resources and complete the Test Checklist. The OpenText Customer Success Portal offers additional information and support.

Global Record Retention: Aligning record retention policies globally posed challenges if those policies are lacking or overly complicated. This reinforced the significance of clear retention policies for each country and the need for flexibility in diverse geographical locations to ensure operational compliance.

HR AI on the Horizon: We also received positive feedback on the upcoming release of integrated AI HR processes, expected in early 2024. This would empower users to find information faster in a conversational way. It will also support audit compliance and data security to elevate the employee experience, and drive greater efficiency for HR. Visit OpenText Content Aviator for more details on how AI can help free up free up 60 -70% of employees’ time.

Conclusion

The roundtable collaboration showed some major triumphs of going paperless, and document management wins in employee self-service and process automation. We explored AI technologies that offer enhanced insights and personalized HR experiences, and highlighted opportunities for improvements on the development and customer side.

We would like to thank all those that attended for their contribution. It will help us all to learn, adapt, and expand possibilities of the solution. We would also like to thank OpenText, who based on an attendee poll, donated $726.86 to UNICEF Children's Fund to express our gratitude.

Join the Conversation in May 2024: All ‘Live’ Extended ECM for SAP SuccessFactors customers are welcome to attend our next roundtable in May 2024. The session will allow you to engage in peer-to-peer discussions, ask questions, discover new product features, and gain new use case insights.

The post Thriving in HR: Celebrating Achievements and Navigating Challenges appeared first on OpenText Blogs.

Welcome to the latest upgrade of OpenText™ Extended ECM for SAP® SuccessFactors® 23.4! We're excited to introduce new features and improvements since the last release in August 2023 that will make your experience even better. In this blog post, we'll walk you through these updates, tailor-made for various HR user roles, and discuss some notable fixes that help to enhance your overall experience.

What's new for HR Administrators:

Help Manual Update: Say goodbye to the old format! Our new visual Online Help update is a game-changer. It's designed to be user-friendly and make information more accessible for both business and admin users. This is crucial for effective knowledge management and expedited learning.

No Code-Low Code Report Templates: Revolutionizing report creation, these templates reduce the time it takes to create and edit reports. With the right permissions, you can cut report creation from days to hours and report editing to mere minutes.

What's new for HR Managers:

Improved Personalize Browsing: We've made your life easier with an improved browsing experience. The system now allows mangers and staff the option to reconfigure their user interface to allow flexible viewing across multiple folders and HR workspaces.

What's new for HR Record Managers:

Enhanced Records Management: Enjoy improved access to records management and retention features within our new application smart view. Managing records has never been more convenient.

What's new for x2HR Customers:

OpenText Azure Information Protection: Protect your employee records by aligning them with Azure Information Protection. This helps limit printing and downloading when records are shared externally, ensuring the utmost security.

Notable fixes:

Improved Performance: We've worked on enhancing the performance of creating folders, making your tasks smoother and more efficient.

Permission Issue Resolved: Previously, users with 'see' permission were shown options they couldn't access, causing confusion. This issue is now fixed, ensuring a seamless permission structure.

Syncing for Centralized Workspaces: Renamed employee workspaces which were synchronized with Core Share didn't work as expected. We've resolved this, so renamed workspaces now accurately synchronize shared items for external employee record sharing.

Conclusion:

We hope you're as excited about these new features and improvements as we are. This upgrade is designed to empower each role with tools and capabilities that will simplify and enhance your experience with Extended ECM for SAP SuccessFactors! As always, your feedback is important to us, so please share your thoughts and experiences with the new features.

Explore the new features and updates by accessing the latest release OpenText™ Extended ECM CE 23.4- Release Notes and OpenText™ Extended ECM CE 23.4- Notable Fixes.

SAP customers can also access information here: SAP Extended Enterprise Content Management by OpenText

Reach out to our support team for any questions or assistance.

Stay tuned for Release 24.1 in the New Year!

The post Enhance the HR experience with Extended ECM for SAP SuccessFactors new features appeared first on OpenText Blogs.

At OpenText, we are committed to providing innovative solutions that empower HR administrators, mobile employees, and direct customers alike. Our latest OpenText™ Extended ECM for SAP® SuccessFactors® 23.3 product release is no exception, as we introduce a range of features designed to save time, enhance security, and streamline essential HR processes.

What's New for HR Administrators to Save Time

Flexible Upgrades: Managing global clients' upgrades just got more manageable. Once upgraded to 23.3, organizations are no longer restricted to specific server versions. Organizations can upgrade the document generation clients at different times, eliminating the need for simultaneous upgrades. This gives HR administrators the freedom to schedule and coordinate upgrades according to their unique needs and priorities.

What's New for Mobile Employees

Enhanced Security: Security is paramount, especially in the mobile world. Our latest release introduces added layers of protection for the OpenText Extended ECM Mobile App. Hybrid employees can now use Face ID or thumbprint recognition for password entry, ensuring that their HR records remains secure without sacrificing convenience.

What's New for Direct Customers Using Electronic Signing

Efficient Document Distribution: Say goodbye to cumbersome document distribution. Our latest release for X2HR (Direct OpenText Customers) offers a cost-effective solution for sending a single document to multiple employees simultaneously for review and approval. This streamlines the document distribution process, saving you time and resources.

Time-Sensitive Approvals: In today's fast-paced business world, timing is everything. With our electronic signing solution, you can ensure that time-sensitive approval and agreements are handled promptly. This not only boosts productivity but also minimizes delays that could impact your HR operations.

Cost Savings: Traditional paper-based document management can be costly. By adopting our electronic signing solution and linking them to custom workflows you not only reduce paper and printing expenses but also save on physical storage and handling. It's a cost-effective way to modernize your document management processes.

Bug Fixes:

• SAP SuccessFactors documents are only uploaded to an employee's file once they have been approved and published.
• The document or employee record deletion is conveniently located.
• Visual improvement for Document Generation.

What should your HR organization expect from OpenText in the coming years:

As technology continues to advance, HR professionals can expect exciting developments benefits such as:

• Conversational Search: HR Business users can quickly extract insights from mission critical HR files to make data-driven decisions.
• Smart Document Types:  This will help automate document upload to help speed up the approval process.
• Personalized Employee Experiences: Document Generation module will increase support for high availability and scalability to boost satisfaction and retention rates.
• Enhanced Records Management: Administrators and Records Managers will benefit from vastly improved performance when running disposition searches.

The future of HR is bright, and AI will undoubtedly play a pivotal role in shaping it.

In conclusion, OpenText Extended ECM for SAP SuccessFactors latest product release 23.3 brings new enhancements and improvements to make HR administration more efficient, secure, and cost-effective. Whether you're an HR administrator, a mobile employee, or a direct customer using electronic signing, our solutions are designed with you in mind. Stay tuned for future product release information where HR professionals can unlock even greater potential from their HR Document Management solution.

For more information about our latest product release, please reference OpenText Extended ECM Platform Cloud Edition 23.3 Release Notes (requires OpenText customer log-in). All previous updates are included in 23.3.

If you are a live customer of Extended ECM for SAP SuccessFactors join our virtual Extended ECM for SAP SuccessFactors Roundtable event on October 31^st, 2023.

Thank you for choosing Extended ECM for SAP SuccessFactors and X2HR. Application upgrades are crucial for achieving transformation objectives.

The post Unlocking Efficiency and Security of Extended ECM for SAP SuccessFactors appeared first on OpenText Blogs.