Let’s be honest—work isn’t slowing down. Expectations keep rising, inboxes keep filling, and disconnected tools keep piling on. You're asked to move faster, do more, and stay sharp… all while navigating a sea of tabs, systems, and files. 

There’s no shortage of AI tools promising help. But most fall short: too generic, too risky for company data, or simply unreliable.

If you’ve ever thought, "There’s got to be a better way,” you’re not alone.

That’s why we built OpenText™ MyAviator – a secure, enterprise-ready personal AI assistant that actually works for you.

Imagine your workday like this instead...

 With OpenText MyAviator, it’s simple. Upload your documents—reports, transcripts, spreadsheets, anything—and just ask.

“Help me prep for my customer meeting.”
 “Summarize this compliance doc.”
 “Draft a briefing from last week’s call.”

In seconds, you get relevant, actionable answers – minus the AI hallucinations or security risks. No prompt engineering.  No need to cross-check. Just clear results that help you move faster and smarter.

Need to translate a document or redact sensitive info? One click. Too much to read? Generate a podcast and listen on the go.

That means you get more done in less time without the noise, the risk, or the rework. That’s a smarter workday with OpenText MyAviator, designed to make your life easier and your outcomes stronger.

Meet OpenText MyAviator: A personal AI assistant that actually works for you

Most AI tools aren’t built for the enterprise. OpenText MyAviator is.

It’s secure by design, works out of the box with your OpenText products, and is available wherever you work—web or mobile. Just ask in everyday language and let it do the rest:

• Natural language search and summaries
   Ask questions like, “What were last quarter’s SLA violations?” or “Summarize these 10 case files.”
• Cross-format intelligence
   Analyze PDFs, transcripts, spreadsheets, even video files—in any format, in any language.
• Smart meeting support
   Upload transcripts and get instant action items, highlights, and follow-ups.
• Built-in tools that save time
   Redact PII, translate documents, generate FAQs, prep briefings, or convert dense reports into podcasts.

It’s powerful, personal, and built for everyday productivity.

Value you can see (and feel)

Most public AI tools come with more risk than reward. You end up rewriting, double-checking facts, worrying about data privacy, or just abandoning them altogether.

OpenText MyAviator is built differently to meet the needs of real work:

• Works with what you have: Supports all kinds of files and formats, from documents to videos and beyond
• Ready to go: Built-in tools to remove sensitive info, translate, summarize, and transcribe
• Secure and private: Backed by decades of OpenText experience in keeping enterprise data secure and compliant, the AI doesn’t “learn” from your data

 Real productivity for real work

OpenText MyAviator supports knowledge workers across functions:

• A financial analyst can turn spreadsheets into summaries in seconds.
• A customer support lead can auto-generate FAQs from case histories.
• A field engineer can convert equipment manuals into quick-reference guides.
• A legal team can summarize contracts, redact sensitive content, and prep case files—without switching tools.

From project managers to HR, from marketing to compliance, anyone buried in content can use MyAviator to cut through the noise and focus on what matters.

Why now?

The demand to do more in less time isn’t going away and not all AI tools are up to the task. If they can’t fit your workflow, protect your data, or deliver reliable results, they’re just adding noise.

OpenText MyAviator bridges the gap. It helps you:

• Make confident decisions by cutting through the clutter
• Save hours of manual work every week
• Stay compliant with built-in redaction and privacy controls
• Work smarter, wherever work happens

Let’s put AI to work for you

OpenText MyAviator isn’t just another AI add-on. It’s a personal, secure, always-on assistant to help you and your teams work faster, smarter, and more confidently.

Want to see it in action?

Sign up to get OpenText MyAviator access or meet us at OpenText World 2025 to connect with our AI experts and learn how we’re transforming enterprise work – one personal AI assistant at a time.

The post Meet your secure personal AI assistant appeared first on OpenText Blogs.

We are excited to announce the launch of our new dedicated business unit, Advanced Customer Support (ACS), designed to enhance your support experience through the OpenText™ L.O.V.E. (Land, Operate, Value, Expand) model. ACS provides customers with proactive, personalized, and strategic support solutions specifically aligned to the operate and value stages of your software journey.

In today’s dynamic business landscape, organizations may need more than traditional pooled technical support and often require trusted partnerships to optimize operations and maximize value. ACS embodies this philosophy, providing expert support aimed at optimizing OpenText solutions and ensuring ongoing value from your software investments.

Support aligned to your L.O.V.E. journey

ACS offers a comprehensive portfolio designed to elevate your operational excellence and ongoing value realization.

Foundational:

• Priority support – Enhance software maintenance support by rapidly addressing critical operational issues with expedited attention, advanced expertise, and swift resolution to ensure your systems are at peak performance.
• Extended support – Sustain the operational efficiency of your systems beyond standard lifecycles, reducing disruption and protecting your investment.
• Flexible credits – Convenient, prepaid credits giving you immediate access to short-term support services, such as:
  Upgrade support 
  On-call scheduled standby assistance 
  Critical case or project support 
  Technical mentoring 
  Remote or onsite support 

Enhanced:

• Premium support – Direct access to your assigned, dedicated technical engineer who will know your environment to resolve technical issues quickly and efficiently.
• UltimateCare – A flexible, on-demand subscription of support services designed to maximize continuity, stability, and solution success. Work with a support account manager to choose up to four strategic packages, such as:  
  Health checks 
  Operational readiness 
  Upgrade and  recovery strategies 
  Technology alignment 
  Hypercare support
  Scheduled expert assistance
  Premium support (two-month trial)  
• Success planning – A proactive, business-outcome focused subscription that helps you maximize your OpenText investment and realize the business value of your licenses by providing a dedicated customer success manager with the following services:
  Welcome event and contract alignment 
  Entitlement activation and management
  Support process walkthrough 
  Joint customer success planning 
  Value roadmap development 
  Deployment and adoption analysis 
  Business goals tracked against outcomes 

 Software maintenance: Essential for your ACS experience

All ACS offerings require active enrollment in a standard software maintenance plan, ensuring foundational support and a seamless transition to ACS’s enhanced capabilities.

Why ACS and L.O.V.E.?

ACS is your strategic partner within the L.O.V.E. framework, committed to:

• Operational excellence: Proactive support to ensure continuous, efficient operation of your OpenText environment.
• Value realization: Customized, strategic support services that align directly with your business goals, maximizing your software’s value.
• Strategic partnership: Ongoing collaboration to ensure sustained operational efficiency and continuous business value.

Ready to elevate your L.O.V.E. journey?

Explore how ACS can support you in achieving operational excellence and maximizing value. Contact our ACS team (acs-team@opentext.com) to discover how we can specifically support your unique needs within the operate and value stages of your OpenText journey.

Learn more:
Priority support
Extended support
Flexible credits
Premium support
Success planning (coming soon) 
UltimateCare (coming soon)

The post Introducing OpenText Advanced Customer Support appeared first on OpenText Blogs.

It’s a foregone conclusion that for an organization to become limitless it must embrace innovation. The two go hand in hand; it’s hard to imagine you can remove barriers and achieve your business goals without innovative technology paving the way.

Companies of all kinds are facing immense pressure to innovate and stay ahead of the competition. Many are looking to AI, not only because of its own capabilities but also as an enabler for other technologies to deliver advanced benefits.

AI as a force multiplier

By integrating AI with existing technologies, organizations can unlock new possibilities that were previously unattainable. For instance:

• Adding AI to traditional threat detection tools enhances them to automatically and continuously learn with rapid deployment—allowing new threat detection models to be in place within hours to protect from new and evolving threats.
• A secure AI assistant integrated with content management puts chat-based conversational search, content discovery, summarization, and translation right at employees’ fingertips to boost productivity.
• Integrating AI into DevOps optimizes the software delivery lifecycle by helping predict software delivery times, automating software testing, and simplifying QA and testing.
  

Agentic AI

AI innovation continues at a breakneck speed. Next up is agentic AI.

Agentic AI can perform tasks, make decisions, and solve problems without human intervention. One example of how agentic AI delivers benefits is with customer experience applications—by understanding and anticipating customer needs with a high degree of accuracy. For instance, an agentic AI system could analyze customer data and autonomously manage account issues, such as adjusting subscription plans or resolving billing disputes after assessing user preferences and historical interactions.

By reducing the reliance on human agents for routine tasks, agentic AI helps businesses enhance operational efficiency and significantly improve response times. And as these systems learn and evolve, their capabilities will only get better.

Partner to innovate

When it comes to innovation driving organizations forward, there’s no limit. The challenge is keeping up—how do you create a roadmap for innovation when technology moves so quickly? A trusted partner is the answer.

According to a recent survey conducted by Foundry,[i] respondents said the most important benefits they look for from a strategic partner to help them navigate AI and information management are to provide integration capabilities (52%), tools to classify and enrich information for AI (51%), and strong information security (48%).

At OpenText, we’ve spent more than 35 years creating information management solutions that build digital platforms for knowledge workers. Today, we’re helping our customers create the digital knowledge worker of the future, a future that isn’t just digital—it’s limitless.

[i] Foundry survey commissioned by OpenText, Information Management for an AI-Driven Future, June, 2025
 

Read more blogs from the Limitless series:

Limitless: What it means for modern customers in an AI-first world

Limitless: What it means for productivity

Limitless: What it means for integration

Limitless: What it means for peace of mind

The post Limitless: What it means for innovation appeared first on OpenText Blogs.

One of the biggest challenges holding organizations back from becoming limitless is a lack of security. While there’s no such thing as 100% secure, companies need confidence in their security posture and risk level to move forward and reach their goals.

Security concerns have been topping IT leaders’ lists of troubles for years, and that’s not changing any time soon. In a recent survey conducted by Foundry,[i] security and compliance risk topped the list of information management challenges (44% among respondents). And 37% named enhancing security as a top-three IT priority for the next 12 months.

AI and security

This is a main reason why, along with boosting productivity, improving security is one of the most anticipated benefits of AI.
AI-driven security’s time has come, as threat detection grows more challenging every day. While traditional security approaches do a good job of catching existing threats, such as known malware, the creativity and sophistication of today’s threats require a more proactive approach. Whether it’s external bad actors attempting to infiltrate your network, internal bad actors who are already doing damage, or well-meaning users who accidentally expose a weakness, the human element grows more challenging to defend and requires companies to up the ante.

AI is well suited for such tasks. With AI you can more readily catch those who misuse permissions to infiltrate your internal systems and cause harm or detect anomalous behavior that could be a sign of an impending threat. And as global business dictates that data must travel across different geographies with varying regulations and standards for data protection, AI can also give companies an edge. It can analyze patterns across diverse and global data flows, providing real-time security information that transcends boundaries.

The security of AI

While AI is helping make organizations more secure, it’s also making them more vulnerable in new ways.

For instance, attackers can use AI tools to automate cyberattacks, making them faster and more effective. These AI-driven attacks can analyze network defenses in real-time, quickly identifying vulnerabilities that can be exploited. AI can be used to create deepfakes that deceive individuals or even systems into providing sensitive information. Phishing attacks can be enhanced by AI, generating highly personalized and convincing messages that are much harder for users to identify as scams.

So how do you reap the benefits that AI can deliver to your security strategy while protecting your organization from threats? Information management solutions and practices can help by implementing robust access controls, data classification, enhanced threat detection, and compliance management. When you know your information is well managed, governed, and protected, you can use AI with confidence. That’s peace of mind.

[i] Foundry survey commissioned by OpenText, Information Management for an AI-Driven Future, June, 2025

Read more blogs from the Limitless series:

Limitless: What it means for modern customers in an AI-first world

Limitless: What it means for productivity

Limitless: What it means for innovation

Limitless: What it means for integration

The post Limitless: What it means for peace of mind appeared first on OpenText Blogs.

The word “limitless” isn’t just a tagline—it’s a promise. A promise that technology, when thoughtfully applied, can remove the barriers that once held businesses back. For customers, “limitless” means more than speed or scale. It means possibility. It means potential. It means power—reimagined.

At its core, being limitless is about empowering people to do more than they ever thought possible. It’s about giving every employee a digital teammate: a digital knowledge worker that automates tasks and amplifies human capability. These AI-powered assistants don’t replace people—they elevate them. They summarize complex documents in seconds, organize meeting notes, surface insights from oceans of data, and even anticipate what’s needed next. They are always on, always learning, and always ready to help.

This is the new way to work. And it’s already here.

Free up teams with AI

Customers who embrace this shift are seeing real results. They’re using agentic AI to automate workflows, offload repetitive tasks, and accelerate decision-making. They’re freeing up their teams to focus on what matters most: creativity, strategy, and innovation. In doing so, they’re not just working faster—they’re working smarter.

But limitless isn’t just about what AI can do. It’s about what customers can become when they trust their information is secure, governed, and accessible. That’s why information management is the foundation of the limitless digital workforce. When data is centralized, connected, and protected, AI can be applied with confidence. Insights flow freely. Decisions get sharper. And transformation becomes inevitable.

The numbers back it up. According to recent research[i], 77% of organizations are already using AI in some form—and those with mature implementations are seeing measurable gains in customer experience, IT performance, and productivity. These early adopters aren’t just ahead of the curve—they’re redefining it.

Create the digital knowledge worker

So what does “limitless” mean for your business?

It means reimagining your workforce—not as a collection of roles, but as a dynamic ecosystem of human and digital collaborators. It means giving every department—from sales and support to HR and finance—the tools to move faster, think bigger, and deliver more. It means turning information into action, and action into advantage.

It means your company, your potential—limitless.

At OpenText, we’ve spent over 35 years building the digital platform for knowledge workers. Today, we’re helping our customers create the digital knowledge worker of the future. Because we believe technology should always elevate human potential. And we believe the future of work isn’t just digital—it’s limitless.

[i] Foundry MarketPlace survey commissioned by OpenText, Information Management for an AI-Driven Future, June, 2025

Read more blogs from the Limitless series:

Limitless: What it means for productivity

Limitless: What it means for innovation

Limitless: What it means for integration

Limitless: What it means for peace of mind

The post Limitless: What it means for modern customers in an AI-first world appeared first on OpenText Blogs.

In the business world, becoming limitless means empowering people to do more than they ever thought possible. It means elevating human potential and finding new ways to work that are more creative, strategic, and rewarding.

To become limitless, you must first improve productivity, so more work gets done in less time. With the extra time, employees have the freedom to think big thoughts that eventually break down barriers and move your business forward.

But that doesn’t mean working harder, it means working smarter.

Start with AI

AI is the driving force behind being limitless, and greater productivity is its most sought-after advantage. According to a recent survey by Foundry Research, improved productivity was the benefit of AI most often cited by respondents.[i]  And that benefit grows over time; 69% of AI users among the survey’s respondents said they could strongly attribute productivity gains to modern information and automation technologies, including AI. That number jumps to 78% among mature AI users.

AI significantly boosts productivity by helping companies operate more efficiently and make smarter decisions. By analyzing vast amounts of data in real time, AI provides insights to help identify areas for improvement. For instance, AI algorithms can optimize supply chains by predicting demand, allowing companies to maintain the right inventory levels and reduce waste. AI tools can streamline processes by automating workflows while minimizing errors and accelerating response times. This increased efficiency reduces costs and frees you to focus resources on growth and innovation.

Empower employees

As productivity increases with AI adoption, workers gain back valuable time that can be redirected toward more meaningful and impactful activities. Instead of being bogged down by repetitive tasks, employees can engage in creative problem-solving, brainstorming sessions, and innovation processes that drive the business forward.

For example, employees can focus on building stronger relationships with clients, enhancing collaboration among team members, and pursuing professional development opportunities. And so, greater productivity brings other benefits to organizations—helping improve job satisfaction and morale and fostering an environment of growth and innovation.

Empowered employees are more motivated and invested in their work, which contributes to a more dynamic and competitive organization. This empowerment encourages creativity and collaboration, as employees have the time and mental space to think critically and engage with their colleagues.

When workers are engaged in their tasks and feel valued for their contributions, they are more likely to invest in the success of the company and foster a culture of continuous improvement and innovation.

[i] Foundry MarketPulse survey commissioned by OpenText, Information Management for an AI-Driven Future, June, 2025.

Read more blogs from the Limitless series:

Limitless: What it means for modern customers in an AI-first world

Limitless: What it means for innovation

Limitless: What it means for integration

Limitless: What it means for peace of mind

The post Limitless: What it means for productivity appeared first on OpenText Blogs.

Limitless organizations know that taking advantage of innovative technologies can help them remove barriers and drive their business forward. These technologies open up possibilities by providing the tools to make smarter decisions, take quick action, and unleash human potential.

One common obstacle that companies face on their way to becoming limitless is integrating their data. AI can’t live up to its promises if the data it’s being applied to is spread over disperse systems, in different formats, or is out of date, not secure, or incomplete. Keeping important corporate information in unconnected data silos contributes to the problem.

It’s time for a data cloud

One way to bring all that information together is with a data cloud. This unified, centralized platform manages and connects data from various sources within an organization, making it easier to access, query, and transform information into actionable insights. A data cloud aims to eliminate data silos and fragmentation, providing a single source of truth across different platforms and departments. Unlike traditional clouds that can encompass computing power, development environments, and application services, a data cloud specifically focuses on the management, storage, and analysis of data.

The use of data clouds is on the rise. According to a recent survey conducted by Enterprise Strategy Group, 63% of respondents said they are using data clouds today. And the majority of respondents say data clouds will help them solve their most pressing problems, including compliance and governance (76%), high operational costs (74%), data complexity and fragmentation (72%), and data quality issues (68%).[i]

Data clouds allow businesses to store, manage, and access vast amounts of data from anywhere, providing a centralized hub for information. Companies can ensure their data is organized and readily available. And, being a cloud, the solution can scale as you grow your data capacity without significant infrastructure investments.

Data clouds and AI

Perhaps most significant today is the role data clouds play in successful AI strategies to help companies get the most out of their data. By unifying data from various sources, data clouds help AI see the big picture to better understand complex scenarios, improve accuracy, and deliver personalized experiences. 

A unified data cloud helps AI understand the context and nuances of each task, leading to more accurate predictions and decisions. It also provides the infrastructure for efficient AI model training, validation, and testing. And a data cloud can provide agentic AI with dynamic, live information, enabling it to optimize workflows, respond to customer needs, and identify risks in real time.

When you’re confident that your data is integrated, secure, and accessible, the sky’s the limit. Information management solutions from OpenText can help you get there.

[i] Enterprise Strategy Group survey commissioned by OpenText, Investigating the Imperative to Reimagine Information Management, May 2025

Read more blogs from the Limitless series:

Limitless: What it means for the modern customers in an AI-first world

Limitless: What it means for productivity

Limitless: What it means for innovation

Limitless: What it means for peace of mind

The post Limitless: What it means for integration appeared first on OpenText Blogs.

As summer arrives in the Northern Hemisphere, there's a familiar shift in pace—schools slow down, out-of-offices go up, and calendars open just enough to take a breath. For many, this season invites a moment to reset, reflect, and prepare for what’s next. And at OpenText Business Network, that’s exactly what our latest releases do for your digital supply chain: they deliver fresh innovations to reduce complexity, respond to evolving customer needs, and help businesses thrive in a world that's always on.

OpenText™ Business Network is a leading cloud platform for B2B integration and supply chain collaboration, enabling organizations to connect systems, partners, and data across complex ecosystems. With AI-driven insights, built-in compliance, and a highly secure infrastructure, the platform helps global businesses digitize operations, boost agility, and scale with confidence.

Since our last update in December, we’ve delivered two major releases—25.1 in January and 25.2 in April—packed with enhancements that simplify operations, strengthen resilience, and accelerate decision-making. Here’s what’s new:

Smarter Insights with Command Center and Trading Grid with Aviator

AI continues to take center stage in Business Network, making it easier for users to analyze integration health and act faster:

• Error message analysis: When B2B transaction errors occur, identifying the root cause can be time-consuming. This feature uses AI to surface patterns, diagnose recurring issues, and suggest resolutions in real time—reducing delays and improving recoverability.

Trading Grid Insights Error Analysis 

• Ask Aviator for Command Center—Integration Monitor: Business users can now get instant answers about document flows, partner activity, and platform performance—without needing technical expertise. This helps teams monitor operations proactively and resolve issues before they impact customers.

Ask Aviator in Integration Monitor 

• Payload Analysis: Business users no longer need to interpret raw EDI data on their own. With Aviator, anyone can simply ask a question in natural language—like “What is this invoice for?”—and instantly receive a plain-English explanation. It’s a game changer for making complex supply chain data understandable and usable across teams.

Trading Grid with Aviator Payload Viewer 

• Transaction Finder: Give your team the power to explore transaction data their way. Using intuitive, conversational search, users can uncover specific insights—such as delayed shipments or missing acknowledgments—without digging through multiple screens. It’s flexible, fast, and built for real-time answers.

Trading Grid with Aviator Transaction Finder 

• Enhanced Historical Analytics: REST APIs and deeper insights into partner and document metrics make it easier to track long-term integration trends and power custom reporting.

Elevating Trading Grid Insights

Formerly known as Trading Grid Lens, Trading Grid Insights is now tightly integrated with Aviator for real-time, AI-driven queries:

• Service Traffic Prioritization: New visibility tools allow IT to manage low- vs. high-priority traffic during peaks, ensuring consistent uptime and service levels.
• Partial Processing Status: Improved tracking for partially processed documents helps teams stay on top of exception handling and reduces bottlenecks.

Global Compliance at Your Fingertips

Keeping up with eInvoicing mandates worldwide is no easy task—but we’ve made it easier with expanded compliance capabilities:

• 25.1 introduced support for the latest Franco-German Factur-X and ZUGFeRD standards, including German X-Rechnung validation.
• 25.2 added support for Romania (via in-house development), Singapore, and E-Reporting on our TG E-Invoicing Navigator platform.

Integration Enhancements: Secure, Scalable, and Self-Service

• Advanced SFTP & Containerization: Enhanced security and streamlined deployment are delivered through advanced SFTP support and containerized services for Messaging and Data Integrator.
• ERP Adapter Expansion: New integrations include SAP S/4HANA P2P, Oracle Fusion SCM, MS Dynamics 365 (Finance & Operations, Business Central), and NetSuite—simplifying ERP-to-B2B integration across more environments.
• Self-Service Capabilities: From onboarding partners to deleting records and setting up translation maps, our TG Quick Connect workflows reduce onboarding time and empower business users to act independently.

Enhancing Supplier Collaboration

• Purchase Order Negotiation: Businesses can now collaborate on POs with trading partners before syncing into back-end systems, improving accuracy and reducing order rework.
• Package Codes and PO Notes: Shipment and order data are now more precise with added support for dimensional package data and embedded notes.

Expanding Platform Access and Security

• SCIM and SSO Enhancements: Streamlined provisioning of users and partners across systems improves identity governance and speeds up community onboarding.
• Vault & Key Management: Credential management now aligns with enterprise security standards, reducing risk and meeting compliance mandates.

Performance and Productivity Boosts

• Faster Processing: Onboarding and deduction tasks are now processed more efficiently, with split batch processing minimizing delays.
• Improved Portal Search and Custom URLs: Enhancements to Core Collaboration Access include more comprehensive search and support for customer-branded URLs in shared communities.

A Season of Growth with OpenText Business Network

Just like summer offers time to pause and plan, OpenText Business Network’s latest innovations help you step back, realign, and move forward with purpose. Whether it's gaining real-time insights, streamlining compliance, or giving your teams more control, our 25.1 and 25.2 releases are designed to help you build smarter, more connected supply chain ecosystems.

We’re excited about what’s ahead—and we’ll be back later this year with even more updates to keep you moving forward.

The post What’s New in OpenText Business Network Cloud appeared first on OpenText Blogs.

In 2025, Agentic AI has entered the vocabulary of nearly every CIO around the world. Many companies are still in the exploratory stages of Agentic AI, which means there’s no better time than now to embrace this next evolution of AI.

CIOs have been inundated with a mix of different technologies over the past decade. For example, in 2018, blockchain looked promising for the industry—but struggled to get off the ground as originally intended due to its complexity. Agentic AI and Gen AI are different propositions, but promise to add true value to a business operations.

The main reason for the success of Gen AI to date is that anyone can use the technology, both at work and at home. We’re all welcome to use it on our own PCs or mobile devices, enabling us to discover new insights. 

This ‘consumerization’ of Gen AI has been key to why it has spread so quickly around the world, inside companies of every size. But what happens when you combine process automation with AI capabilities? For supply chain and integration leaders, it means gaining intelligent EDI agents that proactively resolve issues, adapt to shifting demands, and free up their teams to focus on higher-value work—not manual troubleshooting.

Let’s dive into what agentic EDI is, and how it will transform supply chain orchestration.

What are EDI agents?

Electronic Data Interchange (EDI) transactions have been exchanged across global supply chains for decades, but only now can we start to explore opportunities to really ignite the potential of using the data within an EDI transaction to drive insights and optimize supply chain processes like never before.

Many new technologies have been introduced over the past 50 years since the very first EDI transaction was exchanged, and the technology has evolved with each new piece of technology that entered the market. Agentic EDI represents the next evolution of technology that will fundamentally change the EDI landscape.

In the ever-evolving world of supply chain and procurement, the pressure to move faster, smarter, and more efficiently has never been greater. Traditional EDI systems—while foundational—are increasingly seen as rigid, rule-based, and reactive.

Enter agentic EDI: a transformative fusion of Agentic AI and EDI that promises to revolutionize how organizations manage data, decisions, and disruptions.

Agentic EDI refers to the integration of autonomous AI agents into EDI systems, enabling them to not only exchange structured data but also interpret, act on, and optimize that data in real time. Unlike traditional EDI, which simply transmits purchase orders, invoices, and shipping notices between systems, agentic EDI systems will:

• Make decisions based on contextual data
• Adapt workflows dynamically
• Collaborate with other agents or humans
• Learn from outcomes to improve over time

This shift mirrors the broader trend of Agentic AI—AI systems that operate with a degree of autonomy, capable of initiating actions, making decisions, and collaborating across complex enterprise environments.

With EDI agents we have an opportunity to unlock the potential of the data that resides inside an EDI transaction. Here at OpenText we help companies exchange more than 31 billion transactions per year, if you consider that each transaction has 80 data fields, on average, that represents 2.5 trillion pieces of data.

Why agentic EDI matters to supply chain and procurement leaders

For executives, agentic EDI represents a leap from automation to autonomy. It’s not just about reducing manual effort—it’s about enabling resilient, intelligent, and proactive operations. In a world where supply chain disruptions, compliance risks, and cost pressures are constant, EDI agents offer a strategic edge.

This technology aligns with broader digital transformation goals, helping organizations move from siloed, reactive systems to connected, intelligent ecosystems. This evolution is critical for staying competitive in a global market where agility and foresight are paramount.

Five high-impact use cases of agentic EDI

1. Autonomous supplier onboarding and compliance

Traditional supplier onboarding is slow, manual, and error prone. Agentic EDI systems will autonomously:

• Validate supplier credentials against third-party databases
• Check compliance with ESG, regulatory, and contractual standards
• Initiate onboarding workflows and flag anomalies

This potentially reduces onboarding time from weeks to hours and ensures compliance from day one. It also improves supplier experience and accelerates time-to-value.

2. Dynamic purchase order optimization

In conventional EDI, purchase orders are static documents. With agentic EDI, AI agents will:

• Analyse real-time inventory, demand forecasts, and supplier performance
• Adjust quantities, delivery windows, or even suppliers dynamically
• Negotiate terms autonomously within predefined guardrails

This ensures optimal procurement decisions even in volatile markets. It also reduces stockouts, excess inventory, and procurement costs.

3. Proactive risk detection and mitigation

Agentic EDI systems will continuously monitor:

• Supplier delivery patterns
• External risk signals (e.g., geopolitical events, weather, financial health)
• Internal KPIs (e.g., late deliveries, quality issues)

When a risk is detected, the system can autonomously reroute orders, notify stakeholders, or trigger contingency plans—minimizing disruption without human intervention. This capability is vital for building resilient supply chains.

4. Intelligent invoice reconciliation and fraud detection

Invoice matching is a classic EDI function, but agentic EDI will take it further:

• AI agents can detect anomalies in pricing, quantities, or payment terms
• Cross-reference invoices with contracts, POs, and delivery receipts
• Flag or resolve discrepancies autonomously

This not only reduces fraud and errors but also accelerates payment cycles and improves supplier relationships. It also supports touchless invoicing, freeing up finance teams for strategic work.

5. Collaborative demand planning and forecasting

Agentic EDI systems will integrate with demand planning tools and external data sources (e.g., market trends, social signals) to:

• Predict demand shifts
• Collaborate with suppliers to adjust production schedules
• Automatically update procurement plans and inventory targets

This creates a more agile, responsive supply chain that can pivot in real time. It also supports just-in-time and just-in-case inventory strategies.

Additional use cases for EDI agents

As agentic EDI matures, new applications will emerge:

• Sustainability Tracking: Agents will monitor carbon emissions, ethical sourcing, and ESG compliance across the supply chain.
• Contract Lifecycle Management: AI will track contract terms, trigger renewals, and ensure compliance.
• Returns and Reverse Logistics: Agents will automate return authorizations, restocking, and credit issuance.
• Supplier Collaboration Portals: AI agents will act as digital assistants for suppliers, answering queries and guiding processes.
• Multi-Tier Visibility: Agentic EDI will extend beyond Tier 1 suppliers to monitor Tier 2 and Tier 3 risks and performance.

Implementation considerations for agentic EDI

While the potential is vast, implementing agentic EDI requires careful planning:

• Data Quality: AI agents are only as good as the data they consume. Clean, structured, and real-time data is essential.
• Change Management: Teams should be trained to work alongside autonomous systems and trust their outputs.
• Governance: Guardrails must be in place to ensure AI agents operate within ethical, legal, and strategic boundaries.
• Integration: Agentic EDI must seamlessly connect with ERP, TMS, WMS, and supplier systems.
• Security and Compliance: As agents access sensitive data, robust cybersecurity and compliance frameworks are critical.

The strategic payoff of agentic EDI

For supply chain and procurement executives, agentic EDI is more than a technology upgrade—it is a strategic enabler. It allows organizations to:

• Improve decision accuracy through real-time insights
• Enhance resilience by proactively managing risks
• Free up talent to focus on strategic initiatives
• Improve supplier collaboration and satisfaction

Those who embrace this shift early will not only streamline operations but also gain a competitive edge in an increasingly complex global landscape.

EDI agents are the natural evolution of supply chain automation—moving from static data exchange to intelligent, autonomous orchestration. For procurement and supply chain leaders, it offers a powerful way to drive efficiency, agility, and strategic value in a world where speed and intelligence are the new currency.

The journey to agentic EDI is not without challenges, but the rewards are substantial. Organizations that explore the potential of these technologies now will be better positioned to navigate uncertainty, capitalize on opportunities, and lead in the next era of digital supply chains.

Looking to reimagine your supply chain operations? Learn how OpenText Business Network can help.

The post Agentic EDI: The next evolution in intelligent supply chain orchestration appeared first on OpenText Blogs.

Welcome to our Two Sales Engineers how-to video series! If you want to know what OpenText Project and Portfolio Management can really do, you're in the right place.

In this ongoing series, our two sales engineers Mark and Alan break down the key features and benefits of OpenText Project and Portfolio Management through quick, easy-to-follow videos. Whether you're managing strategic plans, juggling resources, or trying to get a clear view of priorities, these videos share exactly how your team can stay aligned and deliver results with the OpenText solution.

We’ll keep adding new videos regularly, so check back often and follow along as we explore more ways to make your project and portfolio management faster, safer, smarter, and more transparent.

Resource management simplified with OpenText Project and Portfolio Management

Team sharing episode: Join Mark and Alan as they dive into a powerful feature within OpenText Project and Portfolio Management: team sharing. In this demo, they walk through how team sharing helps organizations streamline resource management by making it easier to assign, manage, and reallocate resources across projects — without the usual bottlenecks.

Whether you're dealing with limited capacity, shifting priorities, or simply trying to get the most out of your teams, this feature is built to bring flexibility and clarity to how work gets done. It’s a smarter, more collaborative way to manage shared resources — and it’s already changing the game for OpenText Project and Portfolio Management users.

The post OpenText Project and Portfolio Management in action: Real how-tos, real benefits, real PPM appeared first on OpenText Blogs.