If you’ve ever wondered how big companies keep track of all their documents, data, and files—especially when they have tons of employees all over the world—here’s your answer: OpenText™ Documentum™ Content Management (CM). It is a cloud-ready document management software solution built to grow with your business and handle large amounts of work without slowing down.

Built to grow with you

Think of your business as a busy restaurant. On a normal day, you serve a few customers, but on a crazy night, everyone’s ordering at once. OpenText Documentum CM is like a kitchen that grows and speeds up to handle all those orders without any trouble.

Here’s how it does it:

Smart scaling that keeps up 

OpenText Documentum CM adjusts automatically to give you the right amount of computing power, storage, or network speed. Whether you have 100 or 100,000 users, it works with cloud platforms like Amazon Web Services (AWS), Microsoft® Azure, and Google Cloud to keep things running smoothly. 

Containers keep things moving 

OpenText Documentum CM uses tools like Docker containers and Kubernetes, which help it update and grow without shutting down, while simultaneously keeping everything secure. That means no annoying interruptions when your business is working hard! 

Serverless computing to save money 

Serverless computing is like hiring a cook who only works when there’s food to make. OpenText Documentum CM can run on serverless setups (like AWS Lambda), using resources only when needed. This saves energy and money, keeping things efficient, even with lots of users. 

Multiple repositories for strategic control 

Need to keep different teams or regions separate? No problem. You can create as many as you need in one system (think of them as separate filing cabinets for different teams or projects with special rules) in one system. It keeps your content organized and secure, no matter how much data you’re dealing with. 

Load balancing for busy days 

What happens when hundreds (or thousands!) of people log in at once? No slowdowns. OpenText Documentum CM spreads the work out evenly using load balancing, so everything stays fast and reliable. It’s like opening extra checkout lines at a busy store—everyone gets served faster, and the system stays reliable. 

Global access with local rules 

If your team is spread across the world, OpenText Documentum CM has you covered. OpenText’s global cloud uses data centers in different countries to give everyone fast access. It also follows local data laws (like GDPR in Europe) to keep things safe and legal, which is a big deal for global businesses. 

Always tuned for speed 

Behind the scenes, OpenText experts are constantly monitoring the system to keep it running at its best. They tweak, tune, and optimize everything so your team doesn’t have to worry about slowdowns. 

The bottom line

OpenText Documentum CM is built to handle big jobs in the cloud. It grows easily, stays organized, and keeps things fast and secure, no matter how much your business grows. With OpenText’s global cloud support, it’s ready to manage millions of documents or users across the world and is a reliable choice for any business with big data needs. 

So yes—OpenText Documentum CM isn’t just ready for big jobs, it thrives on them. 

The post Can OpenText Documentum Content Management handle big workloads in the cloud? Yes, and here’s how! appeared first on OpenText Blogs.

IT leaders are stuck between a rock and a hard place. They need to give employees the right technology to make them more productive, but at the same time they must follow corporate mandates to cut costs. How do you do both at once?

This paradox has become one of the defining challenges for today’s IT leaders. The old playbook of throwing more resources at productivity problems doesn’t work anymore. Today's CIOs need to find innovative ways to unleash human potential while optimizing investments.

AI to the rescue

AI isn't just about automation—it's about intelligently amplifying human work. AI for business tools can reduce the time employees spend on routine tasks while improving the quality of their output.

For example, customer service teams equipped with AI assistants can handle more complex inquiries without increasing headcount. Software developers using AI agents can write better code faster, reducing both development time and bug-related costs. Marketing teams can leverage AI to personalize campaigns at scale, improving ROI while reducing manual effort.

Watch this video to see more examples of AI productivity in action.

Adopting AI can help unify fragmented data and cut decision-making times. Breaking down data silos through data unification not only trims inefficiencies but also saves significantly on storage costs.

Scale smart in the cloud

Cloud plays a role here, too. Moving to the cloud means shifting from capex to opex models so costs can be aligned more closely with actual business needs. During busy periods, resources scale up automatically. During downturns, costs scale down proportionally. What’s more, moving to the cloud can simplify operations and consolidate applications for better efficiency and security while kicking workflows into high gear.

Not there yet? Take our short cloud migration readiness questionnaire to see what your next steps should be.

The CIO's paradox isn't insurmountable—it's an opportunity to demonstrate strategic value using the right technology that drives both efficiency and effectiveness. Learn more about how OpenText and better information management can help you meet your goals.

Read other blogs in the What's keeping CIOs up at night? series:

• Part 1: Owning the AI agenda

The post What’s keeping CIOs up at night? Part 2 appeared first on OpenText Blogs.

Every day, dm opens its doors to more than two million customers in Germany. We also have an extensive retail footprint across Europe, offering health and beauty products through 4,000 stores across 14 countries.

At dm, employee wellbeing is part of our DNA. We’re always looking for new ways to empower each of our 89,100 employees to make dm an even better place to work. To put that philosophy into action, we give people in back-office teams a chance to experience customer-facing roles in our retail stores.

Some years ago, I took time out from my enterprise content management (ECM) duties to work at one of our stores. It was a brilliant opportunity to see first-hand how our teams use our digital systems to support their work.

Recognizing opportunities for innovation

My time working in-store gave me many valuable new ideas about how we could improve the employee experience and reduce manual workload for our colleagues, so they can spend more time on value-added customer service interactions.

For example, our in-store teams used to manually collate and send paper documents such as delivery receipts and supplier invoices from our stores in Germany back to our headquarters. Then, colleagues in our central back-office departments would manually re-key the information into our SAP systems to make sure key data was available for other business processes. It was time-consuming, repetitive work.

There were also challenges with document-driven processes in other parts of the organization. Previously, some teams relied on a mixture of shared folders, email inboxes, and phone calls to collaborate on tasks. This led to challenges in terms of transparency and insight into status information, making it difficult to respond to specific requests. Version control was also tricky, and it was hard to avoid duplication of effort.

In total, we store around 80 million documents across the business, and that number is growing steadily year-on-year. To take control of that data, we looked to consolidate and streamline document management across the business.

Taking a fresh approach to document management

Around the same time, we were embarking on another digital transformation project. One of the main goals of the project was to move our country-specific instances of SAP ERP to a single global SAP Retail solution. This transformation will pave the way for our migration to SAP S/4HANA. The driving motivation for all of this was the harmonization of processes and maintaining a future-proof technology platform. It was the perfect opportunity to modernize our approach to document management.

When we evaluated the capabilities of OpenText Content Management for SAP Solutions and OpenText Core Archive for SAP Solutions, we knew that they would be an excellent fit for our needs. Both solutions can be tightly integrated with SAP, including SAP Fiori mobile apps. And with OpenText Content Cloud, we can enhance our document management capabilities while reducing maintenance and management workload.

Harnessing cloud solutions and industry best practices

Working with OpenText Professional Services and a consulting partner allowed us to implement the new solutions very quickly and efficiently. By using tools and accelerators from OpenText FasTrak Migration and FasTrak Move & Modernize, we consolidated over 80 million existing documents on the new platform on time and within budget. That was a big achievement for such a large and complex migration project.

By leveraging the integration capabilities of our OpenText and SAP solutions, we’ve transformed the way we store, manage, and archive documents across our business. For example, our in-store employees now use an SAP Fiori app to take photos of delivery receipts and supplier invoices from their mobile devices. Using digital workflows, we can capture the relevant data and bring it into SAP Retail in real time. Not only are we eliminating manual, repetitive work, but we’re also making information available to the business faster than ever.

Replacing information silos with a central, secure document management solution is also making it much easier for other teams to collaborate. For example, our product and quality teams can now work together on shared documents in the cloud, facilitating full transparency and always up-to-date status information.

Planning for an AI-powered future

Looking ahead, we’re excited to build on what we’ve achieved. We plan to expand our OpenText solutions to our international business units, and to explore how we might use generative AI technology to automate more tasks and unlock productivity improvements.

To learn more about how we worked with OpenText to boost the efficiency of document-driven business processes, read our case study.

The post Inspiring people with creativity, curiosity, and new solutions  appeared first on OpenText Blogs.

OpenText™ Core Content Management (Core Content) is a fast-deploying cloud content management solution that delivers simple, agile and secure cloud-based content management. It integrates into crucial business process applications, including SAP® S/4HANA Public and Private Cloud and On-Premise, Salesforce, Microsoft® 365, and Google Workspace to maximize employee productivity, accelerate business processes and enhance governance. OpenText Core Content Management plans now include OpenText Content Aviator GenAI assistant out of the box. A new Premium bundle also includes OpenText Core Capture and OpenText Core Signature. By integrating OpenText Core Process Automation (Core Case Management) customers can further extend the capabilities of OpenText Core Content Management to meet a wide variety of process needs – from case management to intelligent data processing and more. Check out the latest OpenText Cloud Editions (CE) announcement to learn more about the most recent release.   

April 2025: What’s new in OpenText Core Content Management CE 25.2

This release includes the launch of the new JATO user experience, which delivers a refreshed, modern user interface. The new JATO UX allows customers to tailor the UX to their preferences, including selecting from light and dark themes, with additional themes to come. A preview of JATO is offered in CE 25.2, and the full JATO UX is expected in release CE 25.3. Other new features include the launch of a new advanced workflow modeler that enables developers to build more complex workflows incorporating integrations with 3^rd party applications and OpenText APIs, multiple decision points, delayed actions, posting notifications to 3^rd party applications such as Slack or Teams, as well as custom scripting. These can be combined with the existing no-code business workflow modeler to deliver hybrid workflows, enabling OpenText Core Content Management to support more extensive workflow requirements than ever before. This release also includes support for conversational search for related Business Workspaces using OpenText Content Aviator, enabling users to ask questions about content stored in several related Business Workspaces simultaneously. New one-touch Workspace migration ensures that changes made to Business Workspace types or templates are applied automatically to existing Business Workspaces. The Outlook add-in now allows quick access to locations frequently used for saving emails and attachments. Core drive now enables syncing content from the favorites folder to desktop. In addition, dictionary support for picklists is enabled, which allows defining and managing dictionaries for picklists, and reusing them across content metadata. 

What’s new in OpenText Core capabilities for CE 25.2

OpenText Core Process Automation 

Elevate productivity and accuracy with enhanced OpenText Core Capture integration 

OpenText Core Process Automation CE 25.2 now features a deeper integration with OpenText Core Capture to automate ingestion and streamline new process creation. Using the OpenText Core Capture connector, this integration automatically creates a process based on ingested data from common input channels like emails and file uploads. Process fields are auto populated with relevant information and supporting documents are directly attached to the relevant workspace, eliminating manual effort and reducing errors. This feature removes bottlenecks caused by manual data entry, improves accuracy, and increases consistency across workflows. It will boost productivity for knowledge workers in sales, finance, and operations handling high volumes of time-sensitive information from multiple sources by automating intake and speeding up process resolution time.  

OpenText Core Signature

Accelerate the signature process for grouped documents  

OpenText Core Signature CE 25.2 introduces a “Packages” feature that streamlines signing multiple documents. Customers can group up to five documents into a single package and send the package for digital signature. This feature reduces turnaround time by eliminating the need to send and track documents individually. This capability also improves visibility with a single view of all documents in the package and ensures consistency across related files. 

For updates on OpenText Core Capture, read the blog.

February 2025: What’s new in OpenText Core Content Management CE 25.1

This release includes the launch of two new plans: OpenText Core Content Management Express and OpenText Core Content Management Premium. OpenText Core Content Management Express embeds OpenText Content Aviator, a GenAI assistant, as an out-of-the-box feature at no additional cost. OpenText Core Content Management Premium also includes AI-powered SaaS content management along with digital capture and signature capabilities. Both new plans enable customers to manage the full lifecycle of their content with a SaaS solution more easily than ever before. In addition, this release includes two new business scenarios, bringing the total number of predefined configurations available to six. Customers leveraging OpenText Content Aviator can now enable chart generation through interactive chat. SAP DMS users can now integrate SAP DMS documents into OpenText Core Content Management Business Workspaces. Users of the Outlook add-in will see suggested Business Workspace and folder locations, simplifying the process of filing emails. A new review task is enabled in the OpenText Core Content Management workflow feature to facilitate collaboration. Customers can generate a detailed content audit log report to track how and when content is used and can also enable a new notification to receive in-app updates on selected documents and folders.

What’s new in OpenText Core capabilities for CE 25.1 

OpenText Core Process Automation 

Custom connector for seamless information exchange 

Enterprise processes often span multiple business applications like CRM and ERP. Until now, users had to manually update data in both Core Process Automation (Core Case Management) and the corresponding application, leading to inefficiencies and errors. OpenText Core Process Automation CE 25.1 enables customers to build a custom connector for real-time data exchange with enterprise applications, eliminating data silos. This feature automates manual data entry, synchronizes process information across applications, and reduces context switching. Information updates made in business processes instantly reflect in all connected applications and vice versa, ensuring consistency and accuracy. 

OpenText Core Signature  

Email alias for a streamlined experience  

The new email alias for signature requests feature enhances privacy and streamlines communication. Tenant administrators can now configure an alternate email address (alias) for users within their tenant. Instead of using their primary email address, users can send signature requests through the assigned alias. 

All relevant notifications are directed to the email alias, ensuring better privacy and monitoring. 

For updates on OpenText Core Capture, read the blog. 

November 2024: What’s new in OpenText Core Content Management CE 24.4  

OpenText Core Content Management now offers a library of business scenarios for common customer use cases. These predefined, out-of-the-box configurations reduce the time required to configure the solution. Business scenarios for sales, team collaboration, product management, and project management are now available, with additional configurations to come in future releases. In addition, this release includes enhancements for several capabilities. Customers who have enabled OpenText Content Aviator can now search multiple Aviator-enabled Workspaces or documents simultaneously. The OpenText Core Content Management integration with Google Workspace now supports Gmail, enabling users to save emails as well as attachments directly into OpenText Core Content Management. The OpenText Core Content Management integration with Outlook now allows users to auto-generate and insert summaries of selected documents or Workspaces directly into emails, while also sharing a link to the source document. The Microsoft Teams integration now enables previews of Teams files within the native OpenText Core Content Management viewer.

What’s new in OpenText Core Process Automation CE 24.4 

Ready-to-use templates for quick and effective process modeling 

OpenText Core Process Automation CE 24.4 (Core Case Management) now offers ready-to-use templates designed to align with industry best practices, making it easier to quickly model processes for Sales, HR, Procurement, IT, and Legal use cases. 

These templates empower business users to customize workflows and boost productivity without requiring IT support. Fully supported and regularly updated with each software release, these templates help streamline both simple and complex processes, allowing IT to deploy solutions faster and expediting time to value. 

Customers can choose to build case applications using one of the available out-of-the-box (OOTB) templates or create applications from scratch. Additionally, existing OpenText Core Content Management customers can further enhance their experience with starter packs and proven best practices. 

What’s new in OpenText Core Signature CE 24.4 

Enhancement for a streamlined, secure signing experience 

Password attempts: With the latest update, OpenText Core Signature CE 24.4 now strengthens document security by limiting password attempts to five. After five failed attempts, the document automatically locks, and only the signature initiator can unlock it to proceed with the signing process.  

This update not only enhances security by preventing unauthorized access to documents, but it also improves server performance by avoiding an overload of endless password attempts. The document owner gains greater control and visibility, as only they can unlock the document after five failed attempts, ensuring a smoother and more secure signing experience. 

Session time-out for anonymous users: To enhance security, documents will automatically lock for anonymous users after 20 minutes of inactivity. This feature prevents unauthorized access, allowing only those with a password or OTP (as applicable) to regain access, ensuring document protection without impacting ease of use. 

July 2024: What’s new in OpenText Core Content CE 24.3

Functionality enhancements to boost efficiency 

This release includes expanded functionality for multiple features including sharing, the Core Content Outlook add-in, and workflow capabilities. Core Content users can now search in related Business Workspaces. This release also includes updates to sharing functionality. Sharing is no longer restricted to users with full control permissions - users can now share any document they can view. Sharing can also be restricted to permit only named users to receive share links. Users of the Outlook add-in can now bulk file emails directly into Core Content in a single step. Outlook users can also create folders and attach Core Content files directly from within the Outlook add-in. Finally, there are several updates to workflow capabilities. Workflow templates can now include multiple document types, ensuring users don’t need to create the same workflow template for different document types. Task headlines can now include more context, and tasks can be dynamically assigned and reassigned to users based on their role within a Workspace.

What’s new in Core Signature CE 24.3

Enhancements for a more secure and efficient digital signing experience

Session time-out: To prevent security breaches, users will be shown a session expired pop-up after 61 minutes of inactivity. If no action is performed in the minute following the pop up, the user will be automatically logged out of the application. To continue, they will be redirected to the login screen. 

Automatic reminders: Senders now have the flexibility to customize the interval at which automatic reminders are sent to signers for signing the document, ensuring timely completion. 

Find out what’s new in OpenText™ Core Capture. 

April 2024: What’s new in OpenText Core Content CE 24.2

Integration enhancements deliver added functionality

This release includes the launch of a new Outlook add-in for Core Content to allow users to save emails and attachments from Outlook directly into Core Content. Users can also insert links to files stored in Core Content into emails to simplify sharing and collaboration. The integration between Core Content and Google Workspace now includes the option to add files directly from Google Drive to Core Content, as well as the option to start business processes directly from within Google Workspace. The integration between SAP S/4HANA and Core Content has also been enhanced, as S/4HANA users can now integrate ArchiveLink files into Business Workspaces in Core Content.

What’s new in Core Signature CE 24.2

Enhancements to provide a seamless signing experience

Initials: Core Signature Service now allows placeholder for initials besides the regular signature for a streamlined signing experience. Adding initials is a space-efficient, consistent, and industry-compliant solution. This enhancement will benefit customers in HR, legal, procurement, R&D, etc. departments where users are required to add initials along with the existing signature.

Auto-scroll: Avoid interruptions or manual scrolling adjustments required when navigating through a lengthy document with auto-scrolling feature. With auto-scroll, a blue-arrow conveniently guides you to the next placeholder for signature, initials, dates etc. This feature provides a seamless and consistent experience, enhancing efficiency and eliminating manual errors. Focus on the content without missing any area that needs your attention.

You can also find out what's new in OpenText™ Core Capture.

February 2024: What’s new in OpenText Core Content CE 24.1

Improved accessibility support and expanded regional availability

A Voluntary Product Assessment Template (VPAT) was also completed for Core Content. This assessment provides third-party accessibility validation for Core Content. In addition, Core Content and several other Core applications are now available in Australia, with Australian data residency. These include Core Capture, Core Capture for SAP, Core Capture for Salesforce, Core for SAP Success Factors, Core Case Management, Core for Supplier Exchange, and Core Experience Insights.

Facilitate smarter decision-making, drive faster case resolution, and improve customer and employee experiences

In OpenText Core Case CE 24.1 we’ve added a user-friendly no-code form builder that provides business administrators with the flexibility to customize all types of input forms – from the simplest to the highly complex. A new integration between Core Case and Core Capture enables data extracted during the capture process to be automatically applied to new cases as they’re created.

In OpenText Core Signature Service CE 24.1 we’ve added the ability to send a private message to individual signers. The new feature enables the sender to add an additional private note to the individual signers along with the signing request. Also, signature request usage can now be monitored in real time via the Admin center, removing the need to manually track usage.

Find out what’s new in Core Capture CE 24.1 in this blog.

October 2023: What’s new in OpenText Core Content CE 23.4 

New integrations empower users to work smarter  

This release includes a new integration between OpenText Service Management Automation X (or SMAX) and Core Content. This integration will empower service agents and help meet customer expectations for fast, consistent, and hassle-free services by eliminating the need for service agents to switch between applications. The integration will enable service agents to find relevant information, as well as to easily access and manage data (including adding, updating, and deleting) directly from the ITSM system. Integrating SMAX with a SaaS content management solution also safeguards business data in a secure central repository that offers automatic, transparent information governance. This release also includes the launch of OpenText Content Aviator for Core Content. By integrating this AI-powered content management solution with intelligent assistant, customers can embrace new ways to interact with content and extract knowledge. AI-assisted conversational search eliminates manually searching through large volumes of content, while summarization distills complex content into comprehensible summaries, reducing the need for human-intensive effort while boosting productivity and efficiency. In addition, Core Content now integrates with SAP S/4 HANA Private Cloud and On-Premise, including a Business Workspace integration.   

July 2023: What’s new in OpenText Core Content CE 23.3

New features boost collaboration capabilities and target new use cases

This release includes the launch of OpenText™ Core for Google Workspace. This integration allows users to enrich Google Workspace collaboration with enterprise content management and information governance. The powerful combination of Core and Google Workspace will also speed business processes by embedding collaboration and content management into lead applications. Regardless of where users choose to work, Core for Google Workspace will deliver information in context to reduce digital friction and create a seamless digital employee experience. Additionally, users can now leverage document type reporting to simplify data analysis. This new report type allows the tenant admin to export a filtered list of documents including metadata. This feature offers Core Content users enhanced capability to sort, filter, and analyze documents using metadata to gain insight and make informed decisions. Lastly, Core Content, Core for Federated Compliance, and Core Case Management are now available in Japanese.

April 2023: What’s new in OpenText Core Content CE 23.2

Enhancements to boost user productivity

This release incorporates enhanced integration for Microsoft Office 365, allowing users to collaborate in real-time and co-author content stored in Core Content from both the Office Online and Office Desktop applications. Users can now add Core Content as a storage provider in both the Office Online and Office Desktop applications It also offers faster case resolution by allowing users to manage the entire case lifecycle directly within Core Content, eliminating switching between applications. We have also improved capabilities for users working on the go. iOS Mobile users can now scan pages of physical documents and upload them as a single PDF. Android Mobile users can view and edit the properties of each file. Workflow users can now assign approvals to a group rather than adding users one by one. A workflow icon on the document ensures that other users won’t edit while the document is subject to a workflow.

February 2023: What’s new in OpenText Core Content CE 23.1

Enhancements to streamline modern work

This release enhances support for Microsoft Teams by allowing users to upload files into Teams chat and store the files into an attached Core Content Workspace. It also offers enhanced document review and private share capabilities and enhanced configuration and security controls. In the no-code workflow tool, we have added the ability to publish documents to other locations with a new ‘copy’ action. For developers, the release offers new recycle bin APIs and Integration Widget enhancements. Customers who choose Core Content to quickly address new departmental or industry use cases can now leverage OpenText’s global cloud partner ecosystem to purchase, implement and integrate a complete SaaS content services solution, enhanced with integration into other Core capabilities, including Capture, Signature and Case Management. 

October 2022: What’s new in Core Content CE 22.4

Updates for hybrid and remote work environments

This release enables users to edit and co-author Microsoft Office documents directly from their desktops via Microsoft Office Online & Office Desktop. It also simplifies the content production processes with the ability to enable Core Content as a storage provider in Microsoft Office, and offers a new regional deployment in Canada, enabled via Google Cloud Platform.

June 2022: What’s new in OpenText Core Content CE 22.2

User experience enhancements

Enhancements include integration with Microsoft^® Teams to deliver the combination of information management, collaboration, business processes and compliance in one SaaS content services platform, as well as integration with OpenText™ Core Capture to provide a complete intelligent capture solution. This release also enables users to create a shareable link quickly and easily for external collaboration and adds the power to create, manage and apply centralized records policies across the organization.

February 2022: What’s new in OpenText Core Content CE 22.1

Secure e-signature capabilities

Recent enhancements include the integration of OpenText™ Core Signature with OpenText™ Core Content and OpenText ™ Core for SAP Success Factors®, delivering complementary e-signature capabilities to simplify complex business processes and keep approval workflows moving. Enhancements to OpenText™ Core Signature Service offer enhanced control over document forwarding, plus access to a rich set of APIs and tools to customize the user experience while retaining visibility, security, and control.

November 2021: What’s new in OpenText Core Content CE 21.4

Integration with Microsoft Teams and Salesforce

This release introduces integration with Microsoft Teams, giving users the freedom to choose how they want to collaborate on documents with their peers in Teams. It also introduces SaaS content management for Salesforce users via an integration to the Salesforce Sales and Service Cloud. Additionally, deeper integration with Core Case Management enables comprehensive business content management within a single user interface (UI).

April 2021: Introducing OpenText Core Content

Next-generation, SaaS content services platform

OpenText is pleased to introduce OpenText™ Core Content, a next-generation, SaaS Content Services Platform (CSP). Core Content helps organizations quickly manage the content lifecycle around their existing business processes while reaping the simplified deployment, management, and implementation benefits of SaaS.

The first release of Core Content builds on our long-standing, proven partnership with SAP, deeply integrating content management with processes managed in the SAP S/4HANA Public Cloud. Core Content is also able to extend and complement the renowned capabilities of OpenText™ Extended ECM, OpenText™ Content Suite and OpenText™ Documentum™.  

Additionally, users can now pair the comprehensive content management capabilities of Core Content with OpenText™ Core Case Management to accelerate decisions within workflows and capture outcomes using pre-configured templates for common case-based business processes.

The post What’s new in OpenText Core Content Management appeared first on OpenText Blogs.

The latest announcement by OpenText™ of Cloud Editions includes some great OpenText SAP Application updates below.

April 2025: What’s new in OpenText SAP Applications CE 25.2

OpenText Content Management for SAP SuccessFactors also called SAP^® SuccessFactors Extended ECM by OpenText CE 25.2 focuses on: 

Delivering major performance enhancements to improve speed, flexibility, and the employee experience. Benefits include:

Performance Enhancement - Enjoy faster response times with operational searches (<1.3s) and HR uploads (<1.2s). No extra setup is required!

Flexible HR Communication – Business Administrators can now upload corporate fonts, including barcode and Google Noto, ensuring brand consistency while reducing support tickets. 

Faster Document Imports – Migrate historic personnel files 2x faster with real-time or scheduled imports, plus improved fault analysis and rerun capabilities. 

Smarter In-App Notifications – Stay updated with embedded analytics and user-driven enhancements while maintaining GDPR compliance. Opt-in via settings to unlock valuable HR insights. 

To enjoy a quicker, more effective integrated SAP SuccessFactors© HR document management solution, see the best practice guide for your updates!

January 2025: What’s new in OpenText SAP Applications CE 25.1

OpenText Content Management for Human Resources also called SAP^® SuccessFactors Extended ECM by OpenText CE 25.1 focuses on: 

We are pleased to present significant enhancements that improve performance, communication, and governance which make every day HR tasks more efficient and secure. Benefits include:

Performance Improvements:

• Faster Home Page Loading – A streamlined loading configuration significantly reduces role-based home page load times, boosting efficiency. 
• Instant Employee Workspace Access – Extensive optimizations now allow workspaces to open in just 10 milliseconds, enhancing user satisfaction and productivity. 

Improved Employee Communication 

• Multiple Attachments Support – Upload multiple enclosures within generated documents, saving time and effort when creating important documents. 

Stronger Employee Record Governance 

• Enhanced Security with Banners/Watermarks – Apply visible security marks on-screen, downloaded, or printed records, protecting against unauthorized screenshots. 
• Faster Dispositions Processing – Employee document disposal now processes almost ten times as fast, improving compliance and administrative efficiency

These enhancements ensure a faster, more efficient, and secure employee management experience. For more information, please reference the OpenText™ Content Management for Human Resources Success Journey Resources 

April 2024: What’s new in OpenText SAP Applications CE 24.2

OpenText Document Presentment for SAP^® CE 24.2 focuses on:

Revolutionizing the SAP Customer Communication Management Workflow with Document Presentment (DP) Connector. Benefits include:

• More efficient processing of SAP spool files, enhanced handling of large volumes of data and complex document
• Increased opportunities for automating document processing workflows and customizing document

OpenText Vendor Invoice Management for SAP^® CE 24.2 focuses on:

Improvements for the Invoice Overview Cockpit. Benefits include:

• Seamless navigation using diagrams as dynamic filters for the tasks in the Accounts Payable Workplace application
• Leveraging SAP CDS consumption views to enrich filters and streamline search help, optimizing the user experience and accelerating processes

Simplifying e-invoice processing.  Benefits include:

• Support additional country-specific mappings out-of-the box: Romania and Spain
• Seamless integration with SAP Document and Reporting Compliance for Romania

Enhancing existing SAP Fiori applications. Benefits include:

• Mandatory rejection reasons lead to improved clarity and accountability
• Seamlessly confirm and proceed to the next action within the Enter Cost Assignment Advanced application

OpenText Core Capture for SAP^® CE 24.2 focuses on:

Eliminating the need to operate and scale own servers. Benefits include:

• Run up to 15 SAP background tasks that send requests in parallel
• Receive extraction results faster than ever

Extracting new Chinese electronic invoice forms. Benefits include:

• Extract the fully digitalized e-fapiao and the e-fapiao new type of invoice
• Recognize general and special Value Added Tax (VAT) forms
• Read, use and transfer the content of QR codes

OpenText Archiving and Document Access for SAP^® CE 24.2 focuses on:

• Support for IAM profiles providing secure access control and granular permissions
• Ability to authenticate email addresses within email notifications, providing increased security and sender password can be entered in the Administration Client

OpenText Core Archive for SAP^® CE 24.2 focuses on:

Custom key management without Core Archive Connector.  Benefits include:

• Store and rotate keys for document encryption with the key management system
• Core Archive Connector is not needed anymore for encryption purposes

Providing virus scanning capabilities for SAP Public Cloud/BTP use cases. Benefits include:

• Enabling virus scanning for documents stored via CMIS
• Scanning all documents from BTP or SAP Public Cloud for viruses during storage

Explore the new features and updates by contacting OpenText today! Don’t miss our May 8th webinar on how Great Lakes Cheese went paperless and modernized their organization with OpenText and SAP SuccessFactors. Register Now!

October 2023: What’s new in OpenText SAP Applications CE 23.4

OpenText Core Capture for SAP^® CE 23.4 focuses on using Core Capture for SAP with OpenText Extended ECM to scan, extract and file documents.

Core Capture for SAP historically supported the Vendor Invoice Management for SAP solution. With this release, the capabilities have been expanded to allow frictionless automation of business-critical information such as Work Orders and HR documents, directly into OpenText Extended ECM for SAP^® and OpenText Extended ECM for SAP^® SuccessFactors^®.

Benefits of this release include:

• Capturing business information with Core Capture for SAP to support SAP S/4HANA and SAP SuccessFactors
• Identifying more optimization potential with detailed analytic insights about extraction results
• Improving recognition of business partners on scanned information
• Extracting information from documents written in Arabic character sets
• The ability to work more efficiently with the Fiori Validation Workplace

July 2023: What's new in OpenText SAP Applications CE 23.3

OpenText Core for SAP^® Success Factors^® CE 23.3 focuses on optimizing greater HR flexibility, control and ease of use with new administration interface.

As part of a greater transition to the Core Content platform, this first phase will merge the administration functionality to provide better flexibility, control and ease of use.

Benefits of this release include:

• Protecting confidential employee files with permission controls at the folder level to ensure compliance with local regulations while making the right information available to roles that need it.
• Empowering user experience with redesigned intuitive administrator management.
• Meeting data residency requirements by increased flexibility with additional geographic support.

April 2023: What’s new in OpenText SAP Applications CE 23.2

OpenText Core Archive for SAP CE 23.2 focuses on seamless, transparent migration of archives from off-cloud to cloud

The new capabilities focus on allowing customers of existing OpenText Archiving solutions for SAP to migrate their on-premises archive into the cloud using new migration tools.

Benefits of the latest migration tool include the ability to:

• Eliminate downtime as the migration runs transparently to end users and automatically routes new archived content to the correct archive.
• Ensure completeness and accuracy with validation of migrated and original archives.

In addition to the migration capabilities, we are also releasing improvements to Core Archive for SAP Solutions:

• Control document versions from the My Archive and Access User Interface
• Set Document Holds using CMIS standards

Digital Asset Management for SAP CE 23.2 now features the ability to streamline product media lifecycle into a single cohesive interface to further enhance our integration with SAP Commerce Cloud

With a completely re-designed set of interfaces, OpenText Digital Asset Management for SAP enables organizations to leverage SAP Commerce Cloud to manage digital assets in a product-centric approach aligned with your commerce and marketing strategy​.

Benefits of the latest update include the ability to:

• Work in a product-centric set of user interfaces, either in SAP Commerce Cloud, and in the Digital Asset Management UI
• Reduce bottlenecks in the approval process with creative agencies and photographers​
• Empower PIM and eCommerce with a single integrated solution with SAP Commerce Cloud
• Organize and synchronize media with SAP Product catalogues and deliver in the required size, format, and resolution through global Content Delivery Networks

The post What’s new in OpenText SAP Applications appeared first on OpenText Blogs.

With approximately $3.6 billion in sales, ScottsMiracle-Gro is the world’s largest marketer of branded consumer products for lawn and garden care. The company’s brands are among the most recognized in the industry. Scotts®, Miracle-Gro® and Ortho® brands are market-leading in their categories. The company’s wholly owned subsidiary, The Hawthorne Gardening Company, is a leading provider of nutrients, lighting, and other materials used in the indoor and hydroponic growing segment. 

Over time, we had built a complex web of application integrations and had gradually acquired seven different content management solutions—some of which were no longer supported. Though functional, we were without a unified platform for records, compliance, capture and workflow; plus, our administration efforts and operating expenses were rising. With the imminent prospect of migrating to SAP S/4HANA, we needed to find a way to streamline operations, improve enterprise workflow and cut costs. 

Designing a future-ready approach

Our first step was to ask our business partner and systems integrator, 4Matrix, to research and propose solutions. The selection criteria included alignment with our strategy to shift to cloud and software-as-a-service (SaaS) solutions whenever possible, cost reduction, and meeting our timelines to be ready for the SAP S/4HANA transformation.  

From a business perspective, we wanted to boost user productivity by reducing the time people spent hunting for information while providing a 360-degree view of content in a single interface. Additionally, a unified management solution would improve our information governance, particularly for corporate records. At the time we were spending north of half a million dollars a year on the existing apps, which gave us a clear cost-saving target. 

Planting the seeds for tomorrow

OpenText™ Core Content Management aligned with our criteria and offered a rapid purchase and roll-out timeline. The sooner we could eliminate legacy applications and embed a streamlined solution, the better. 

In just eight weeks, OpenText™ Professional Services completed the implementation, migrated the existing content and archives, and enabled single-sign-on capabilities (our previous systems required multiple sign-ons). We also deployed OpenText™ Core Capture for intelligent document processing, which ingests documents and uses artificial intelligence and machine learning to automate file classification and data extraction, all of which reduces the internal friction of document management. 

Enabling digital transformation

With the upcoming SAP S/4HANA transformation in mind, we also deployed OpenText™ Archiving and Document Access for SAP. This solution supports all SAP interfaces and archiving models for SAP ECC and SAP S/4HANA, which puts us in exactly the right place for our future plans. 

Because we did not have the in-house expertise to migrate to OpenText Core Content Management, we relied on the responsiveness of OpenText and their team.  As soon as we were ready, we retired the seven previous applications—delivering immediate and significant savings. 

Preparing for the AI revolution

Overall, the transition has been a success. On the SAP side, we have completed our consolidation program, and with OpenText Core Content Management and OpenText Core Capture, we have streamlined and strengthened our approach to document management. Eliminating unsupported apps has also enhanced our security, reduced our workload, and cut our costs. 

At the practical level, we have restructured our processes and extracted and added metadata to thousands of documents to make them searchable—features that the business units, particularly legal, value greatly. Now that we have shown quick wins, more departments want to come on board, and we’re already looking at other business units where OpenText Core Content Management can add value. 

We know the future will include more automation and machine learning. With OpenText Core Content Management and OpenText Core Capture, ScottsMiracle-Gro will be able to use AI to summarize documents, collate reports, and extract data, enabling our people to spend more time on innovation. 

The post The ScottsMiracle-Gro Company realizes cost savings by switching to SaaS appeared first on OpenText Blogs.

The demands on IT organizations to navigate a rapidly evolving technology stack while maintaining data compliance, security and data accessibility have never been greater. Organizational changes such as mergers and acquisitions, mandates to move data into cost-effective cloud solutions, and regulatory data privacy and retention requirements add increasing complexity to IT planning. That’s why a comprehensive data archiving strategy has become essential to building a winning, long-term IT plan. Strategies that are too fragmented will fail; you need a combination of best-in-class data archiving capabilities built with a company that can deliver across many different applications and datasets simultaneously.

Moreover, data archiving cannot block users from accessing critical information they need daily. Users need secure, reliable access, and increasingly, even more sophisticated tools to search and analyze data, including generative AI intelligent assistance.

OpenText delivers on these requirements with its comprehensive information archiving approach, including OpenText™ Information Archive for combined structured content and data archiving of any dataset and OpenText™ Core Archive for SAP Solutions that delivers a SaaS-based active-archiving solution uniquely integrated into SAP for maximum cost savings, security, and user convenience.  And now, OpenText™ Content Aviator, the AI content management intelligent assistant, is available to provide search, summarization, analysis, tables, and even data charting for data and content stored in your data archive. 

We are pleased to announce that OpenText has been named a “Top Player” in the Radicati Information Archiving Market Quadrant 2025. We believe this repeated recognition reflects our customers’ success in addressing data archiving compliance and user accessibility needs securely and cost-effectively is an essential pillar of IT planning.   

 
Radicati Information Archiving Market Quadrant 2025 

Radicati called out several key strengths of OpenText’s offerings: 

• The breadth of deployment options “including SaaS, private cloud, on-premises, and hybrid variations” 
• OpenText information archiving solutions “offer GenAI capabilities through OpenText Content Aviator” 
• “Information Archive offers regulatory compliance where accessibility and reporting across transactional and content records are required” 
• OpenText information archiving solutions “support GxP compliance” 

At OpenText, our innovation roadmap includes a substantial investment in information archiving solutions integrated into the full information lifecycle, improving user productivity and effectiveness with GenAI and other advanced AI capabilities.   

Download a complimentary copy of the Radicati Information Archiving Market Quadrant 2025 for insights into information archiving providers and their approach to: 

• Cloud-based archiving deployment options 
• Secure user accessibility and data privacy protections 
• Generative AI search and intelligent analytics 

The post Radicati names OpenText a “Top Player” in information archiving  appeared first on OpenText Blogs.

Migrating to the cloud is a significant step for any business, but it's often surrounded by misconceptions that can create hesitation. Let's focus and demystify some of these common concerns and explore how OpenText, as your trusted cloud partner, can help you navigate the cloud migration journey with confidence.

Misconception 1: Keeping data on-premises is safer than in the cloud

Myth: Some fear that migrating to the cloud means losing control over their data and IT infrastructure. Keeping data secure and compliant is a resource-intensive activity that requires specialized tools and expertise

Reality: With OpenText, you retain control over your data. Our cloud solutions offer robust management tools and customizable options, ensuring you have the control and visibility you need. In the OpenText Cloud our experts become an extension of your security team. They manage security and privacy threats 24/7.

Misconception 2: We will lose control of our application and our data once it is in the cloud

Myth: Many businesses fear that migrating to the cloud means relinquishing control over their applications and data. This myth stems from concerns about data security, accessibility, and management in a cloud environment.

Reality: You retain ownership of your data in the cloud. OpenText as a cloud provider ensures that you have full control over your data, including who can access it and how it is used. You can set permissions, manage access controls, and monitor data usage to ensure it aligns with your policies. OpenText employs advanced security measures, including end-to-end encryption, regular security assessments, and compliance with industry standards like ISO 27001 and SOC 2. In many cases, data can be more secure in the cloud than on-premises

Misconception 3: It’s cheaper to stay on-premises

Myth: The belief that maintaining on-premises IT infrastructure is cheaper than migrating to the cloud is a common misconception. It’s easy to overlook the many hidden costs that make operating on-premises more expensive: allocating shared infrastructure components, operational maintenance, application upgrade and update cycles, security and privacy control overhead, and performance optimization.

Reality: Cloud services operate on a pay-as-you-go model, converting capital expenses into operational expenses. This means you only pay for the resources you use, which can be more manageable and predictable. In addition, cloud providers handle maintenance, updates, and hardware refreshes as part of their service. This eliminates the need for businesses to invest in and manage these tasks, reducing overall costs. In addition, the cloud offers unparalleled scalability and flexibility. You can easily scale resources up or down based on demand, ensuring you only pay for what you use. This elasticity allows you to respond quickly to changing business needs without the financial burden of over-provisioning

Misconception 4: We will have performance issues and compatibility concerns

Myth: Users worry that the geographic distance between cloud servers and their location can cause delays in data transmission, leading to slower application performance. There are also some incorrect viewpoints that applications may not be designed for cloud environments, leading to performance issues when migrated. Also many businesses worry that their existing applications and systems won't be compatible with cloud environments, leading to disruptions and additional costs.

Reality: While network latency can be an issue, solutions like edge computing and multi-cloud architectures can significantly reduce latency by bringing data closer to the user. Upgrading to a cloud-native release provides a modernized architecture and will make adopting feature updates faster, easier and more cost-effective (learn about OpenText Cloud Editions). During the 'move to modernize' activities OpenText’s migration team will upgrade your applications as part of moving to the cloud. You will maximize the benefits of being in the cloud by using the latest application version to gain agility and fuel growth. Learn about these options with OpenText’s cloud migration services.

Choosing your partner

Choosing the best partner for performing a migration of data to the cloud is an important step to consider. From process expertise to compliance to the latest processes and technologies, OpenText™ Professional Services experts can guide and support you throughout the cloud migration process. By putting your valuable data into the hands of OpenText Professional Services, the cloud experts will provide the quickest return on investment and give you peace of mind while delivering security, reliability, compliance and scalability of your data, whether in the OpenText Cloud, hybrid scenarios or even in other 3^rd party clouds. For more information on migrating to the cloud, please contact us.

The post Demystifying cloud migration appeared first on OpenText Blogs.

OpenText™ Fax (RightFax™) 24.4 introduces a suite of enhancements and new features designed to streamline digital fax communications, simplify administration, and improve system integration. For existing OpenText Fax customers looking to transition their fax software and telephony to the cloud, this release is particularly significant. It offers robust cloud connectivity options and advanced authentication features that facilitate a smooth migration, ensuring minimal disruption while enhancing overall performance and security.

Streamlined installation process

The installation process in OpenText Fax 24.4 has been significantly refined. The typical client installation no longer relies on Microsoft Outlook, simplifying the deployment process. Moreover, the updated Print-to-Fax Web application can be either pushed directly to users or installed by them, providing added flexibility for IT departments.

Enhanced database and connectivity options

Administrators will appreciate the new features in database management. The SQL connection interface now includes options to select specific drivers and enable multi-subnet failover, ensuring a more resilient connection in complex network setups. Additionally, improvements in the maintenance process contribute to a more efficient and scalable system performance.

Advanced routing and additional EMR integration capabilities

OpenText Fax 24.4 introduces robust enhancements in routing and integration:

• Session Initiation Protocol (SIP) routing: The system now supports SIP routing by utilizing the Request-URI or To fields of incoming SIP messages, offering more precise control over routing configurations.
• Meditech EMR integration: Healthcare providers benefit from the ability to send patient documents directly from the Meditech interface, thereby streamlining clinical workflows.

Improved user experience and flexibility

Several user-focused improvements enhance the overall experience by enabling users to receive faxes via multiple inbound routing methods that offer a customized approach beyond the traditional fax mailbox, while support for tenant hosting in Shared Services environments ensures the platform scales effectively for multi-tenant operations. Additionally, the Identity and Access Manager now supports the MFP App in Managed Services environments without requiring a VPN connection, allowing users to easily view and print recently received faxes directly from their devices. Now confirmation page menu option is available for failed faxes.

Strengthened authentication and cloud connectivity

The release brings significant upgrades to both authentication and cloud connectivity. Administrators now have the flexibility to rename authentication providers thanks to enhancements in the OpenID Connect configuration interface, which simplifies identity management. Additionally, the update introduces NTLM authentication for proxy connections and offers new connection options, including an Australian connection and a PC.

Advanced administrative tools and reporting

This latest version also focuses on enhancing administrative capabilities. With improvements to EFM and Web Admin, new hyperlinks now enable administrators to quickly access services showing recent errors or warnings, while enhanced dialing rule management simplifies system oversight through options to duplicate and toggle rules. Meanwhile, the FaxUtil and FaxUtil Web modules have been refined with a confirmation page for failed faxes, expanded display options for cover sheet notes, an extended inactivity timeout of up to 480 minutes, and the ability to print directly from the browser. Reporting has also been upgraded where the Server Usage report now supports summarization by server, group, or user, and custom reports can be added easily to provide deeper insights into system performance. In addition, the Worker Host and Integration Modules now allow administrators to suspend Worker Host processes directly from the Status window and configure retry settings for Post-Fax Processing, adding both resilience and flexibility to system management.

OpenText Fax 24.4 marks a significant step forward in enhancing fax communications. With modernized platform support, streamlined installation, robust routing options, and advanced administrative tools, the update delivers a more efficient, secure, and user-friendly experience. Organizations, whether small or large, will find that these improvements help to simplify daily tasks and optimize overall system performance. For more information about our digital fax server software, visit our OpenText Fax website.

The post What’s new in OpenText Fax? appeared first on OpenText Blogs.

Cloud has matured from cutting-edge technology in the early 2000s to a reliable, robust, proven platform today. In fact, cloud has become such an integral part of the current computing ecosystem that it’s now the preferred environment for deploying the next wave cutting-edge technologies like AI.

Whether it’s private cloud, public cloud, or a hybrid model, cloud has moved from disruptor to mainstream because of the clear benefits it offers to organizations of all sizes. Gartner predicts cloud will become a business necessity by 2028. It's time to consider cloud migration.

Benefits of cloud

Still not sure cloud is for you? Check out the advantages cloud offers:

1. Cost savings—With cloud you can shift from capex to opex for pay-as-you-go pricing. Its elasticity lets you scale up or down and only pay for what you use.
2. Security and compliance—Cloud providers invest heavily in robust security infrastructures to protect your data. And they adhere to government and industry standards to ensure your data is compliant.
3. Greater efficiency—Skip the tedious tasks of upgrading hardware and software; your cloud service provider does it for you. Redeploy your IT staff on more strategic projects.
4. Improved business continuity and disaster recovery—Enhance resilience and ensure business continuity with robust cloud-based disaster recovery solutions.
5. A platform for innovation—You can try out new technologies such as AI in the cloud without the upfront investment and ongoing maintenance costs.

Are you ready for cloud migration?

Hopefully by now you’re not asking yourself if you’ll move to cloud, but how. OpenText is here to help. We have more than 4,000 certified consultants with extensive experience in cloud technology to help you migrate without the headache. And we’ll support you once you’re in the cloud with options such as service packages and user-adoption offerings so you can maximize the value of your investment.

Take the first step

Here’s an easy way to get going—take our cloud migration readiness questionnaire that will help you understand your readiness and identify next steps.

Migrate to cloud today to help minimize the risk of falling behind your competitors who have already made the move. Learn more about cloud migration services from OpenText.
 

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