As consumers, we typically look for reviews or references for products we intend to purchase. Research shows that 93% of consumers will read online reviews before making a purchase and 97% said reviews factor into their buying decisions. In fact, 92% of consumers hesitate to make a purchase if there are no reviews available.¹

We see similar behavior if we seek the services of a professional. If we need our home re-wired or require cardiac surgery, we want to be confident the electrician or the surgeon has the right skills to deliver a successful outcome. Knowing these professionals have received the appropriate training with the corresponding license or degree to validate their skills establishes trust and confidence.

While implementing or upgrading a software solution is not necessarily equal to life-saving surgery, we still want maximum return on our software investment and a successful business outcome. It makes sense to apply the same logic to our decision-making process when we look to staff a project team – have they had the right training or experience and do they possess the right skills?

Fortunately, in the software space, it’s an established industry practice for companies to institute certification programs to validate the skillsets of practitioners working with their products.

Beyond the statistics that highlight the ways certification can increase productivity, innovation, and quality of work, there are other important reasons to ask for a practitioner’s credentials:

• Validation of skills and knowledge: Evidence of expertise in the specific software being implemented ensures practitioners have the necessary skills to handle the project effectively.
• Project success: Relevant experience increases the likelihood of a smooth and successful implementation, reducing risk of delays, errors, and costly mistakes.
• Cost effectiveness: Qualified resources save money in the long term as hiring someone who lacks skill can lead to inefficiencies, budget overruns, missed deadlines or the need to hire additional help.
• Confidence and trust: Verifying credentials helps build trust and confidence in the practitioner’s ability to meet the project’s needs and deliver the expected results.

The OpenText role-based certification program is designed to match real-world job roles, arming practitioners with essential knowledge and skills. By emphasizing role-based certifications, we enable our network of OpenText Professional Services as well as the OpenText Partner Network to build capable and highly skilled workforces.

So, we’ve established the importance of credentials when we are making any kind of investment or purchase. They are critical in helping us validate we’ve got the right practitioner with the right skills for the job. How can we verify the practitioner we’re considering for an OpenText project is sufficiently prepared to effectively implement our software? Ask to see their digital badge.

Drive success with trusted OpenText expertise

“When it comes to our customers, it’s a win-win: if they are successful, OpenText is successful. If we can ensure our practitioners have the expertise needed to implement our products on the OpenText Cloud, it will result in more effective deployments and increased customer success,” Paul Duggan, President, Chief Customer Officer, OpenText.

Certified experts, whether from OpenText or our OpenText Partner Network, can reduce risk and assure success. Verify credentials and make sure to have the right skills on the project team! Contact us for more information.

¹ https://www.dixa.com/blog/3-important-statistics-that-show-how-reviews-influence-consumers/

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You don’t have to look far to find an article, opinion piece or academic paper espousing the transformative powers of generative artificial intelligence (AI). A McKinsey report estimates “that generative AI could add the equivalent of $2.6 trillion to $4.4 trillion annually” in productivity gains to the global economy. Foundry’s 2024 CIO Tech Priorities study finds “89% of IT decision-makers surveyed say they’re researching, piloting, or currently using AI-enabled technologies — up from 72% in 2023.” A recent Harvard Business Review article states that “generative artificial intelligence is expected to radically transform all kinds of jobs over the next few years. No longer the exclusive purview of technologists, AI can now be put to work by nearly anyone… Most business functions and more than 40% of all U.S. work activity can be augmented, automated, or reinvented with gen AI.”

TSIA (Technology & Services Industry Association), the leading research and advisory firm for technology service organizations, recognizes its community is navigating this explosion of generative AI innovation. In announcing the 2024 Star Award winners, JB Wood, President and CEO of TSIA, observed that "the transformative impact of AI, which is reshaping the industry at an unprecedented pace, [made] this year particularly exciting. The stories shared by industry-leading companies reflect not just innovation, but a keen ability to adapt and thrive in this era of rapid change."

The OpenText™ Learning Services team is embracing this era of rapid change and implementing innovative AI solutions in its approach to content development. To take on its biggest challenge – the capacity to keep pace with the company's significant growth – the team had to figure out how to scale content development. Growth had led to a fourfold increase in the number of products requiring support while team size and capacity essentially remained the same. How could we produce more than 4,000 content hours in various modalities without increasing the content development team?

The answer was to make strategic changes through investment in AI. Instructional Design and Content Production, Text-to-Speech, and Language Translation were identified as key areas for efficiency gains through generative AI given their labor-intensive nature. Investments in modern tools varied, from free options to enterprise-level licensing fees.

LearnExperts LEAi was the primary solution used to streamline content production and help us realize the transformative power of generative AI in content development. The team saw significant time savings, greater throughput and capacity, greater time for more creative activities, and enhanced quality of output.

The results are fantastic! We’ve been recognized by TSIA as a STAR Award finalist in the Leveraging AI in Education Services category. Read the summary to learn how we averaged a 50% reduction in content development time through the transformative power of generative AI! More importantly, it means we are able to deliver high quality, award-winning product training to our customers, partners, and employees in a timely fashion.

The post Nothing artificial about Learning Services’ intelligence! appeared first on OpenText Blogs.

How do you get from Point A to Point B in the quickest, most efficient way? You could walk haphazardly, changing directions randomly and making unnecessary stops that slow you down or distract you from your purpose. Or you could follow a proven trail. One that is clearly marked with distances between key milestones and a visible route to the summit.

Whether you’re setting out on a challenging hike or acquiring a new skill for your resume, following a clear path is a critical key for success. That’s what the OpenText™ Learning Services team is providing with the launch of dynamic, role-based learning paths. We’ve created prescriptive paths to proficiency for the product-related role you play in your organization. Accompanying the learning paths are role definitions so you can easily identify yourself and the path to focus on.

Our learning paths are designed to help you acquire skills through a more strategic approach to learning. They make learning self-paced. You identify your product and your role. The learning path identifies the courses that will help you acquire the skills needed. You choose when, where and how you want to learn as you follow the path. The learning path culminates in certification to validate you possess a specific skillset for the corresponding product and role. Simply put, role-based learning paths allow us to:

• Enhance and simplify the learning journey: It’s easier to identify which courses and certifications exams to take with the visual path depiction.
• Define clear product-related roles: Consistent, functional role descriptions resonate with learners, helping you focus on the most relevant training.
• Consolidate all learning paths in one place: All commercially available product training and certification is centralized in a single web page.
• Differentiate the skills needed for cloud:  Business Administrator role focused on the skills needed for an installed or cloud environment.
• Make certification more accessible: Certification aligns to expanded role definitions, providing smaller, prescriptive steps to achievement.

Let’s take a tour of the OpenText learning path structure:

You see the product name at the top of the page and can navigate through the related roles on the left. Each element in the path includes the course/certification exam name, its duration and format. If the course is optional, you will see that called out in a label above its text box. You can expand any given course or exam to view more details, including a link to the complete course/exam description.

In this Business Administrator example, you see there are two courses to prepare you for the OpenText™ Content Server Business User certification exam. After achieving that credential, you have two additional courses to prepare you for the Content Server Business Administrator exam. Building on that, is the third course to prepare you for the OpenText™ Extended ECM for SAP® SuccessFactors® Business Administrator exam.

In one single view, you see earning an Extended ECM for SAP SuccessFactors Business Administrator designation requires:

• Skills and knowledge covered in the five courses that are a part of this path
• Three certifications as each role builds on the prior one

If you do find yourself needing multiple courses to acquire the necessary knowledge for your role, you could consider an OpenText Learning Subscription. A learning subscription supports continuous learning with unlimited access to self-paced courses, enabling you to build the skills you need for your role and beyond.

From Business User to Administrator, whatever role you play in your organization’s implementation of an OpenText solution, our learning paths will successfully guide you from Point A to Point B – no lost learners or twisted ankles along the way! Contact us for more information.

The post Let new role-based learning paths guide your OpenText learning journey appeared first on OpenText Blogs.

Technology innovation moves at a breakneck pace. Professionals who stay up to date with the latest developments have the opportunity to boost their job skills and become invaluable to their organizations. That’s why we’re making training and certification a central focus of OpenText World 2024.

Join us this November at The Venetian Resort Las Vegas to quickly get up to speed with the latest skills that are in high demand, then demonstrate your proficiency with certification.

Gain the skills you need to stand out

Pre-conference training classes cover the essential skills you need to be successful with OpenText products. Learn from experts as they walk you through hands-on activities and best practices.

The benefits of instructor-led training include:

• Learning from instructors who are experts in their fields.
• Taking advantage of in-person instruction for the fastest path to proficiency.
• Immersing yourself in guided classroom experiences that remove distractions.
• Studying alongside peers in similar roles.

All pre-conference training classes are two days in length and will be held on Sunday, November 17 and Monday, November 18 from 9:00 am–5:00 pm. Lunch, coffee, and snacks will be provided, and attendees are invited to a training reception to facilitate further networking. Training attendees will also get priority registration for the education track during OpenText World 2024 and a certification voucher ($500 USD value) in addition to the free certification exam that can be taken onsite during the conference.

Scroll through the list of offered courses and drill down into descriptions for more information, then register for pre-conference training November 17–18 and the OpenText World 2024 conference November 19–21. The pre-conference training package is available as an add-on to your full conference pass for an additional $1,599. See full pricing details here.

Validate your skills with certification

Become OpenText Certified and gain the benefits of being an in-demand information management expert. As part of your in-person conference pass, you are entitled to one free attempt at becoming a certified information management expert.

The benefits of becoming OpenText certified include:

• Gaining a competitive advantage by validating skills and expertise.
• Demonstrating relevant skills with role-based certification.
• Establishing yourself as an expert across your professional network.
• Earning an objective measurement of technical proficiency.
• Feeling confident knowing your certification is valid for three years.

We have an extensive library of certifications for you to choose from, including enterprise content management, AI and analytics, cybersecurity, digital experience, IT operations, and DevOps. For additional information, take a look at our catalog here.

Join us for innovation, excitement, and education at OpenText World 2024 in Las Vegas.

The post Elevate your potential at OpenText World appeared first on OpenText Blogs.

We’ve seen countless headlines over the past few years about the skills gap and the talent shortage. According to Forbes, “from increased job satisfaction and loyalty to better retention rates—and ultimately better employees—continued learning benefits everyone involved.”

Learning new skills or improving existing skills drives many positive outcomes in our professional lives. It increases our confidence, boosts our value as employees, enables us to become more proficient at our jobs and ultimately, can lead to promotion or other types of recognition.

OpenText™ Learning Services is here to help you increase your skills, raise your profile at work and take the stress out of planning your training schedule with guaranteed to run classes. We know that cancelled training is disruptive to you and your project schedules, so our guaranteed to run courses will not be cancelled regardless of registration volume.

Here’s the scenario. You’ve been approved to take some training. You know you want training delivered by a subject matter expert within a certain time period. Finding a course that is guaranteed to run allows you to schedule your training with 100% confidence in acquiring the skills you want, when you want them, with an expert instructor.

We’ve made it easy to identify these classes in our online course calendar. Simply select the product suite that reflects your training needs, the time period in which you want to attend the class, your geographic region, and then check the ‘guaranteed to run’ checkbox. Your search results will only include the guaranteed to run options.

If you’re looking for guaranteed to run classes that cover the legacy Micro Focus portfolio of products, please reach out to your regional training office and they will be happy to review the options available.

Americas:           AMStraining@opentext.com
EMEA:                 EMEAtraining@opentext.com
APAC:                 APACtraining@opentext.com

The OpenText Learning Services team is dedicated to delivering world class training, helping you realize value from your solutions because you have the skills you need to be successful.

The post Take the stress out of planning your training schedule appeared first on OpenText Blogs.

The name says it all, because microlearning refers to learning in small learning units. Instead of working with an extensive training manual or participating in a full-day seminar, microlearning allows individuals to absorb very compressed portions of knowledge in just a few minutes.

The fact is, that microlearning has become increasingly popular in recent years. Several studies confirm that organizations appreciate the advantages of this modern form of learning and are increasingly relying on small-scale training. There has been plenty of research and literature published that indicates that microlearning is also one of the most sustainable forms of learning.

The learning units within microlearning are called 'learning nuggets' and are characterized by the following:

• Short content on just a single topic
• Time effort of typically between two to five minutes
• Easy-to-adopt knowledge
• Simulations for practical action following the learning unit
• Self-paced learning anytime and anywhere

There are numerous examples in daily life where microlearning is applied, for example in sports, if you just want to learn a particular technique, or in music how to use a guitar pedal if you just want to learn how to play a particular riff. In both cases you would not need plenty of theory, but you need some practical guidance and then you need to practice yourself. 

Learning nuggets are usually offered in the form of short videos, infographics, quizzes or text (like this blog!) and if possible, with an interactive component. The nuggets always deal with a single topic or a clearly defined part of a topic. Extensive aspects of a major topic should be broken down into several learning nuggets.

The nuggets are an excellent way to train on new content, but are also helpful for newly hired staff, or staff that were absent during a change or an update or anyone not using a particular software frequently. They provide visually interactive learning with some simulated practice in a digestible form that teaches what is important without putting pressure on the user due to lengthy sessions.

Learning concepts for new software implementations – what’s in it for me?

When it comes to learning concepts for new software implementations, we typically find the following educational needs are required:

• Time efficient
• Pragmatic approach
• Task driven
• Repeatable
• Self-paced

As we can see the Microlearning learning methodology provides exactly these needs and is a perfect fit. It also delivers a very time and cost-effective way to get employees up to speed. Instead of providing hundreds of pages of documentation and user manuals, a well defined set of learning nuggets will be far more efficient, not only for the user but also from a development and maintenance point of view. And it is much easier for the user to digest the content and learn what’s really needed for their daily job. Finally, it can also deepen their knowledge, as the user can immediately practice what they have just learned.

In order to achieve maximized user adoption OpenText™ offers services to help organizations in developing Microlearning content with the concept described above. Customers with implementations of various OpenText products in industries such as Pharma, Engineering and Government institutions trust in this type of learner experience.

The OpenText Learning Services team can also help with your adoption strategy, working closely with you to develop a tailored solution for your users to realize your business outcomes. For more information, visit Learning Services or contact us at training@opentext.com.

The post What is Microlearning? appeared first on OpenText Blogs.

You’ve identified a business problem, evaluated options, and invested in a new software solution to address the issue. In order to drive user adoption and realize a return on that investment, you need your users to learn how to use the software. It’s been reported that ineffective training costs companies $13.5 million per 1000 employees annually.¹ However, not all users are the same. Different users interact with software in different ways, according to the role they play in the organization. For example a business user or analyst will not need the same skills or depth of knowledge as the people who are responsible for the implementation or administration of that software.

Similarly, not all users will learn in the same manner. Some will prefer to have a learning experience that is guided by a subject matter expert in a classroom setting, away from the distractions of daily tasks. Others may prefer to learn at their own pace, at a time that is convenient to them. OpenText™ Learning Services delivers product training designed to meet the needs and learning styles of every functional role within an organization to help realize the value of the investment that has been made:

Instructor-led Training

Instructor-led training combines the benefits of a subject matter expert with the opportunity of sharing the learning experience with other students and gaining insights from their questions and comments. It can be delivered in a public classroom at a scheduled time or via a private classroom which allows up to 12 students to join the virtual or onsite class at a chosen time. Public classroom seats are available across the full portfolio – OpenText solutions and former Micro Focus products.

Learning Subscriptions

If considering multiple courses, an OpenText Learning Subscription may be the most cost effective and flexible option. A continuous learning solution provides full access to self-paced learning, hands-on labs, certification exam vouchers, and comes in both Standard and Premium versions. Learning subscriptions allow individuals to fit learning in on their own time, stay up to date with new releases and build skills on the topic areas of choice.

User Adoption Services

You know your users need to understand new practices and the benefits of embracing them which may go beyond instructor-led or self-paced learning. User Adoption Services blend the need to develop product skills with the essential art of change management. Over 70% of OpenText certified Learning Consultants are ProSci certified change practitioners which means they are uniquely positioned to help you along the user adoption journey.

The Adoption Strategy Development FasTrak closes the gap between technology and people. The team help to profile user groups, identify learning methods and objectives, and develop a holistic onboarding plan. This approach allows organizations to be proactive about building a plan to roll new solutions out across the organization and ensures software investments don’t become shelfware.

The User Adoption Custom eLearning FasTrak accelerates user adoption by delivering custom content that speaks directly to users in their terms. Up to five critical topics can be identified for your company and the team will custom design eLearning modules to quickly teach new ways of working with the OpenText solution. The eLearning is tailored to your use cases and reflects your company’s processes and brand identity.

Custom Learning

Sometimes standard training doesn’t quite meet your exact needs and needs to be fully customized to individual use cases. Content can be accelerated to focus on what matters most to users, combine courses into a single learning experience, or add highly tailored user coaching to ensure training concepts stick.

Learning Credits

You may not know what kind of training you need when making your software investment, but you do know that training needs to be a part of your overall plan for a successful implementation. Learning Credits are designed to simplify decisions. Credits equivalent to a currency unit are purchased and can then be applied to any product in the Learning Services portfolio once you are ready to begin training users. It is the ultimate in flexibility!

Certification

Finally, there’s no better way to showcase any product skills acquired than becoming OpenText certified! Product and role-focused certifications validate skills. Users can identify themselves as internal champions, and you know who has the product knowledge and skills needed for specific projects. (OpenText certification exams / Micro Focus certification exams)

No matter where you are on your learning journey, OpenText has options to help organizations grow and diversify skills, improve performance, and drive user adoption. The range of Learning Services offerings are uniquely designed for flexibility and to build and certify proficiency across OpenText’s product suites.

¹ Employee Training Statistics: Employee Training Statistics: Cost of Progress in 2023 | TeamStage

The post Get flexible training options to meet all learning needs appeared first on OpenText Blogs.

In the technology industry, change is inevitable. But sometimes this change is so revolutionary, organizations can struggle to keep up and understand exactly how to apply it to their business.  

Our opentext.ai strategy, introduced in August, builds on our decade-plus experience in applying machine learning and AI to our information management solutions to empower our customers to solve their most complex information challenges using artificial intelligence (AI) and large language model (LLM) capabilities.  

To start, we launched OpenText™ Aviator, a family of practical and trusted generative AI capabilities to create more efficient, effective, and personalized interactions across diverse functions. OpenText Aviator helps our customers make a seamless pivot to AI, implement new customer engagement strategies, and enable smarter decision making for their business.  

In fact, we believe the advancement of AI technology is so important, we dedicated our entire information management conference, OpenText World 2023, to the topic this week. If you’re not already onsite with us, you can still register to join virtually.  

And as part of OpenText World 2023, I am thrilled to introduce the latest Cloud Editions (CE) 23.4 release as we shepherd forward a new world focused on maximizing the opportunities presented by the union of AI and information management. This CE 23.4 update realizes the collective power of both, as we start to embed AI across all of our solutions to help customers work smarter.  

Aside from AI, we also continued with our innovations across our OpenText business cloud solutions.  

Let’s dive in.  

Introducing OpenText™ Aviator 

The first batch of OpenText Aviator capabilities launched in this update work harmoniously with several of our trusted information management clouds: 

OpenText™ Content Aviator: Enterprise search can be difficult to scale across large volumes and diverse content formats. It's not uncommon for employees to waste valuable time and resource simply locating the information they need to do their jobs.     

OpenText Content Aviator transforms work by gifting back valuable time and empowering every user with simple conversational search to find the information they need, faster. Leaning into generative-AI capabilities, this intelligent assistant eliminates the need to rely on search terms, allowing users to interact with a chat interface that generates relevant answers to natural language questions.  

The result? A boost in user productivity, efficiency, and satisfaction. 

In this blog, discover how to work smarter with intelligent assistance. 

OpenText™ Experience Aviator: It's never been more important for businesses to create content that supports the customer journey from start to finish. However, many businesses struggle to create diverse, scalable content while accurately understanding customer behavior for effective targeting which leads to missed opportunities and suboptimal decisions.  

With OpenText Experience Aviator, marketing, communications and customer service support teams can produce well-formed and relevant materials faster than ever, boosting development, creativity and productivity while expressing simplicity, understanding, and empathy towards customers. All this while speaking in one, unified brand voice in line with the business’ unique brand story.  

Discover more about how OpenText Experience Aviator works with the OpenText Experience Cloud products, including OpenText™ Exstream™ and OpenText™ Media Management, in this blog.  

OpenText™ Business Network Aviator: Connecting people, systems, and things across business ecosystems is critical for business success.  

Our AI-led innovation OpenText™ Business Network Aviator™ accelerates the identification and onboarding of new suppliers to supply chain operations. Procurement teams and supply chain leaders can quickly search for new suppliers based on specific risk-based criteria and initiate an onboarding process to establish a B2B connection. Leveraging a conversational AI-based interface, users will be able to accelerate and automate traditional supplier onboarding activities by having access to the right information at the right time to make more informed decisions. 

Learn more in this blog. 

OpenText™ IT Operations Aviator: We continue to reimagine the IT service management (ITSM) self-service experience by adding OpenText Aviator capabilities to OpenText™ Service Management Automation X (SMAX).  

OpenText Aviator connects enterprise content to deliver human-like, contextually relevant responses to user requests. With OpenText’s secure and private LLM, customers can be reassured that confidential and intellectual property stays inside their own network; customer data is safeguarded, and answers generated from the virtual agent can be trusted. Moreover, users can get the answers they need when they need them. 

Discover more in this blog.  

OpenText™ Cybersecurity Aviator: The security space is extremely challenging and maintaining security posture often relies on traditional approaches that are brittle and easy to bypass.  

OpenText Cybersecurity Aviator provides an agile, AI-led threat detection model that advances efficacy across all cybersecurity portfolios. It implements a rapid deployment approach which allows new threat detection models to be in place within hours, to protect an organization from diverse, sophisticated, and evolving threats. Customers benefit from effective and efficient threat detection that adapts automatically, improving security posture and equips them against adversaries of all types. 

Learn how OpenText Cybersecurity Aviator can help protect your organization in this blog. 

OpenText™ DevOps Aviator: Decision-makers trying to modernize quality and delivery practices often struggle with technology that provides insufficient visibility and actionable insights needed for efficient testing.  

With OpenText DevOps Aviator, these issues stop here. Now, development managers, software engineers and PMOs can utilize OpenText’s private, generative-AI capabilities to confidently predict the time it takes to deliver features and prevent issues from leaking into production, improve test coverage and build tests intelligently with less coding, and gain state-of-the-art visibility to achieve faster velocity. 

Read this blog to learn more about OpenText DevOps Aviator’s full capabilities.  

New Innovations in Cloud Editions 23.4 

Innovations in OpenText™ Business Network Cloud 

As the world becomes increasingly connected, OpenText™ Business Network Cloud provides smarter connections to people, systems and things to support the evolving needs of today’s dynamic business environment. 

In this CE 23.4, we have consolidated and contextualized environmental, social, and government (ESG), and financial risk metrics into a single pane view.  

By integrating OpenText™ Active Risk Monitor with OpenText™ Lens™ customers can identify, evaluate and monitor suppliers on an ongoing basis for ESG compliance purposes. Teams can study the data flows between enterprise applications and connected systems, customers, suppliers, and trading partners in the context of business activity to help users better understand the risk implications. 

As a result, customers are empowered to drive more purposeful and consistent actions to enforce policies and address ESG issues to build a more sustainable supply chain. 

Innovations in OpenText™ Content Cloud™ 

OpenText™ Content Cloud™ empowers businesses to work smarter by connecting people to the content they need, when and wherever they require it.   

Innovations included in this update include: 

• OpenText Extended ECM procurement business scenario: Extended ECM customers can now leverage a new pre-configured business scenario, purpose-built, to fast-track workflows and workspaces for procurement, at no additional cost. 
• OpenText™ Documentum™ Microsoft 365 integration: A critical integration with Microsoft Teams allows users to securely collaborate on content stored in OpenText Documentum from directly within the Teams application, removing the need to work and switch between multiple systems.  
• OpenText™ Core Capture for SAP® has been expanded to allow frictionless automation of business-critical information, such as work orders and HR documents, directly into OpenText™ Extended ECM for SAP Solutions and OpenText™ Extended ECM for SAP SuccessFactors. 

Innovations in OpenText™ Cybersecurity Cloud 

OpenText™ Cybersecurity Cloud delivers cyber-savvy businesses with resilient, real-time contextual threat intelligence to manage their risk. 

In this CE 23.4 release, we further support customers who are concerned about securing their applications spanning various developer toolsets across their organization by equipping our leading security (AppSec) platform, OpenText™ Fortify™ Insight, with a new enterprise dashboard. This 'single pane view' removes the need to switch between dispersed, siloed data sets allowing application security management and compliance teams to benefit from a streamlined and more intuitive user experience. Now, businesses can analyze their data in a more meaningful way and scrutinize actionable insights alongside trending and tangible metrics. 

New innovations to our trusted cloud data security platform also allow enterprises to manage and protect the lifecycle of their data with an emphasis on financial and privacy compliance risk. Using OpenText™ Voltage Fusion, businesses can discover and classify data for potential risk anywhere - from cloud data warehouses, to databases, applications, and file shares with end-to-end data protection. OpenText Voltage Fusion is a powerful platform that is ideal for data security and compliance teams in need of a solution that acts as a trusted extension of their existing team during a time of critical skills shortages.  

Innovations in OpenText™ Developer Cloud 

OpenText™ Developer Cloud lets developers act smarter by bringing their ideas to life using powerful, developer-trusted APIs quickly and cost effectively. 

With CE 23.4, we focused on supplying developers with the right tools to communicate clearly and efficiently with clients by launching a set of notification APIs. Developers can add notification services such as push, SMS, outbound fax functionalities, and email into existing and new applications, in a matter of minutes, without the need of lengthy coding.  

This set of APIs allow developers to centralize and better manage client communications and customer engagement strategies via a singular platform; ideal for verticals such as banking, healthcare, insurance, and others in daily communication - managing appointments, for example – with clients. 

Innovations in OpenText™ DevOps Cloud 

With OpenText™ DevOps Cloud, we continue to push boundaries to advance smarter application delivery management by empowering organizations to craft and deploy software effectively, in the cloud, and at a preferred pace. 

Our end-to-end, AI-driven DevOps and value stream management platform, OpenText™ ValueEdge, has been bolstered with the addition of roadmap visualization, giving users the freedom to better plan product workflows. Coupled with OpenText™ ALM Octane, product managers and project owners get enhanced visibility and control of created roadmaps to enable improved integrated planning, integration, test management, and software delivery. Customers will now have a razor-sharp, high-quality view of the entire digital value stream – from start to finish.  

Innovations in OpenText™ Experience Cloud 

OpenText™ Experience Cloud is our highly insightful platform that enables organizations to seamlessly personalize experiences and communications, deliver relevant engagement and optimize the customer journey.  

In addition to its integration with OpenText Aviator, OpenText™ Exstream™ has undergone a further expansion to support customer experience excellence by replacing complex HTML coding traditionally required to create compelling customer communications with low (or no-code) HTML design for digital-first communications.  

By simplifying the creation of digital communications marketing, communications, and customer service teams can focus on ideation and creativity. Communicators can steadily engage and captivate audiences while confidently overcome technical and expertise constraints caused by difficult HTML coding. The outcome? An uplift in productivity and imaginative flair.  

Other innovations to the OpenText Experience Cloud in this release include: 

• Better connectivity and collaboration with OpenText™ TeamSite: OpenText TeamSite has uplevelled existing Experience Studio proficiencies to better create, manage and deploy interactive application practises with a single platform. Powerful, yet easy-to-use, the new platform brings together developers and business users by integrating developer tools with low-code, dynamic experiences in a hybrid environment focused on creation and deployment. 
• OpenText™ Media Management integration with OpenText™ IDOL™ Media Server: Customers now have the option to add OpenText AI Image Analytics - powered by OpenText IDOL - to OpenText Media Management to help organizations transform their rich media management processes without increasing risk. This seamless integration addresses existing data security concerns by providing secure automatic metadata enrichment with custom model training in a private cloud or on-premises environment.   

Innovations in OpenText™ IT Operations Cloud 

OpenText™ IT Operations Cloud raises the bar for IT service performance despite cloud complexity, cost constraints and staff shortages. 

This CE 23.4 release unites our flagship service management solution, OpenText™ Service Management Automation X (SMAX), with OpenText™ Core, a SaaS content management solution, to give service agents unparalleled access to relevant information that is easy to locate – from HR, to financials, contracts, and corporate records. What’s more, integrating SMAX with a SaaS content management solution safeguards business data in a secure central repository that offers automatic, transparent information governance.  

In addition, several enhancements have been made to the OpenText™ Operations Bridge solution: 

• Smarter sustainability reporting: Carbon relevant information can now be collected from on-premises infrastructures, such as OneView. This gives customers the information needed to help reduce carbon footprint from IT systems. 
• New SMAX/EVENT 360 reporting system: The introduction of a new flexible dashboard, based on the OPTIC One UI framework, offers a single pane view of an event, incident, change, and service request data. Consolidated from OpenText Operations Bridge and OpenText SMAX in OPTIC data lake, the 360-view allows teams to proactively assess impact and manage service health from a unified, role-based assessment of the collected data.  

Further innovations included in this CE 23.4 release include: 

• OpenText™ Hybrid Cloud Management X (HCMX): The new OpenText FinOps and GreenOps IT carbon footprint dashboard supports informed environmental impact decisions and can help customers make smart trade-offs between cost and carbon. By tracking carbon emissions, identifying opportunities for optimization, and monitoring progress towards sustainability goals, businesses are empowered to make more informed decisions across a multi-cloud ecosystem. We’ve also introduced automated cloud waste cleanup that optimizes AWS and Azure savings plans using smart what-if analyses, presented in a user-friendly UI. 
• OpenText™ OpScope: OpenText OpScope is an easy-to-use tool for monitoring and troubleshooting cloud application, service and workflow health. Our new solution offers a cost-effective and integrated approach to monitoring apps, cloud services, containers, virtualization, infrastructure, databases, middleware, networks and more, across cloud and off-cloud environments. 
• OpenText™ Asset Management X: Businesses can now pay closer attention to their carbon footprint and the sustainability of physical infrastructure, such as data centers, with improved carbon emissions tracking capabilities for off-cloud IT hardware.  
• OpenText™ Network Automation: Drive automated configuration, change, and security compliance with the ability to leverage Github as a version control repository for NA change plans, policies, diagnostics, and OpenText supported Red Hat Ansible integration. 
• OpenText™ Network Node Manager i (NNMi): Deliver powerful NOCs to manage modern networks with multiple NNMis/NAs sharing the same 0DL. By doing so, this capability reduces total cost of ownership by allowing multiple independent NNMi servers to share a single instance of OPTIC DL.

Innovations in OpenText™ Legal Tech 

The legal industry is facing unprecedented change thanks to advancing technology, new business models and evolving client expectations. For example, legal professionals are seeing an increase in the number of audio and video files within their document collection sets due to organizations increasingly relying on digital communication in their daily activities. Such files are not inherently searchable and downloading and manually reviewing them outside of the primary review platform can be time consuming and risky. 

This CE 23.4 release addresses this challenge by implementing seamless audio/video (“A/V”) playback and transcription functionality in our OpenText™ Axcelerate™ and OpenText™ Insight solutions. By combining these solutions, legal teams get the information they need faster and can easily apply textual and conceptual analytics across the entire modern data collection for greater insight. Users can further speed review by using the time-stamped transcription window to navigate to relevant portions of the files. 

The seamless integration of audio/video support in OpenText™ eDiscovery solutions empowers legal professionals to identify patterns, unlock case insights, enable comprehensive data and case analysis, and assessment for modern eDiscovery matters. 

Looking for more? 

For more on all the CE 23.4 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to digitally transform in the cloud. 

The post Embrace the cognitive era with OpenText Cloud Editions (CE) 23.4 appeared first on OpenText Blogs.

OpenText World is a highly focused event offering an incredible opportunity to gain insight from experts and peers about the rapidly changing information management landscape, enabling organizations to stay at the forefront of industry developments. By adding a day of pre-conference training to your plans, you can optimize your time in Las Vegas and build and certify your product skills.

Get your OpenText World experience started with a pre-conference training course on Tuesday, October 10. We’re offering 13 of our most popular courses, so you can brush up your essential skills, diversify into something new, or learn about new product features. Each course is led by an OpenText expert that will guide you through concepts, activities, and best practices – and answer any questions you may have along the way. Spaces are limited, so secure your seat today.

Once onsite, you’ll have one free exam attempt to get OpenText Certified to validate your skills for your specific role. If you pass, you get a digital badge to post on social feeds to show you are committed to building your skills and doing your best work. And with new business user-oriented certifications, everyone has an opportunity to get OpenText Certified in a way that means something to them. Learn more about what certifications you can take here.

With learning and development budgets getting tighter, it is important to justify your attendance with tangible outcomes. By attending pre-conference training, you can build skills that will help you perform day-to-day tasks more efficiently. And getting OpenText Certified demonstrates your ability to speak to critical product capabilities and identifies you as a champion within your organization. 

On top of the very tangible benefits of pre-conference training and a product certification, are the unparalleled networking opportunities the conference provides and that starts with your fellow learners. Whether you’re talking about shared interests during the lunch break or completing a course exercise together, pre-conference training allows you to connect with other users in similar roles. Building this community allows you to understand how others are using OpenText’s products and services, take new ideas back to your team and helps you build your professional network.

At OpenText World you can ask questions, learn from the experts, make suggestions, and communicate directly with the OpenText team about your specific needs. Learn more about OpenText World and register today.

We hope to see you in the classroom or taking a product certification exam in our exam room!

The post Extend the value of OpenText World appeared first on OpenText Blogs.

In this series of blogs, we have been considering the following key points that help to not only manage resistance but to convert resistance into support:

1. Consider resistance as a natural reaction to change
2. Distinguish between hesitancy and resistance
3. Detect signs of resistance
4. Identify the root causes of resistance
5. Manage resistance
6. Communicate, communicate, communicate
7. Convert resistance into support

In the first blog in this series we looked at the first 3 topics above, and the second blog covered topics 4 and 5. In this final blog, we will concentrate on the tools to open 'locked doors' and the steps to convert resistance into support:

6. Communicate, communicate, communicate

Communication solves all ills, but a lack of communication can create more of them! This is a crucial reason why employees oppose change. How the change process itself is communicated to employees is very important because it helps determine how they react. All the points above can only be done by staged bi-directional communication. The etymological root of the word 'communication' is the Latin word 'communicatione' meaning to participate, to pool or to take common action.

There are three communication purposes with specific goals in this context:

• For promotion
  Communication raises awareness, prepares stakeholders for change, and keeps them up to date on what they need to know such as what has evolved, milestones, and other activities such as training on the software.
• For commitment and reinforcement
  It helps the sponsors, leaders, and other influencers to awaken the desire for change, to identify the root causes of resistance and to manage them. It secures commitment during the change and establishes the new standard, for example by explaining the change and its benefits: 'Today’s pain versus tomorrow’s gain'.
• For coordination
  All change, and software implementation activities have to be coordinated. Information seekers will communicate with information holders to receive the information needed for next steps.

The following points are important to include in communications to lead effective conversations:

• Take a position and develop your message
• Share your own experiences
• Listen
• Make a plan
• Be inclusive
• Stay focused
• Let the conversation flow
• Turn negatives into positives 
• Applaud honesty

7. Convert resistance into support

If doing resistance management the right way, resistance can often be converted into support. The journey of every individual should be 'from the unknown, to the affected, to the participating, to the committed, to supporting others'.

The following are the major steps that must be considered to successfully convert resistance into support:

• Listen
  “Seek first to understand, then to be understood®” (Stephen R. Covey, "The 7 Habits of Highly Effective People")
• Assemble
  There are several groups to assemble:
  • The sponsors and leaders who will promote the change and have a lot of influence.
  • Other influencers: Move your organization out of complacency by convincing a critical mass of individuals that the change is worth the inevitable ensuing costs. Recruit future knowledge champions.
• Engage
  Help sponsors and leaders to fulfill their role from the very beginning until the change has been established. Make a personal appeal and support the users to become champions and to help others. Focus on converting the strongest dissenters.

Yes, managing resistance of future users can be challenging, as we have seen there can be many reasons for resistance. But think about it - if you didn’t have resistance to change, then you’d have ‘groupthink’. You’d also have a less engaged and committed workforce, who may be simply complying with your wishes or worse still, actively subverting the change effort.

All these tips support a new, more collaborative way of working, which focuses less on documents and more on the people and communication needed to be successful. Change management isn’t about managing documents, it’s about keeping your team in sync on the goals of a project and executing on building what’s right.

Do you need to adopt information management technology and help people transition through the change?  OpenText™ Learning Services can advise how to get the most from a change management program.

Explore the OpenText Adoption Strategy Development FasTrak or to find out more, please contact us.

Samuel Peuker is a Senior Manager within Learning Services, certified as a Prosci® Change Practitioner and a Business Analyst in several OpenText Products such as Content Server and Extended ECM. He is passionate in helping to drive OpenText solution adoption where the user-side of change is the most important aspect. Visit him on LinkedIn

The post Convert resistance into support when implementing software appeared first on OpenText Blogs.