Great AI starts with great information management 

The Cognitive Era is upon us, with 92% of U.S. businesses set to implement AI into their operations by 2025 and OpenText is fully embracing this technological shift. Recognizing that great AI starts with great information management, OpenText™ is actively collaborating with industry leaders like Google Cloud to make the integration of AI more seamless and accessible.  

At OpenText, we envision a future where every company and individual can harness the power of information to excel beyond previous limits. With over two decades of AI innovation, our commitment goes beyond just providing a platform. We're revolutionizing how businesses operate by propelling our customers to new heights through the advanced AI capabilities of the OpenText™ Aviator platform and our opentext.ai vision.  

Showcasing the power of information management and AI at Google Cloud Next 2024 

From April 9th to 11th, OpenText will take center stage in the AI Innovation Space at Google Cloud Next 2024, taking place both online and in-person at the Mandalay Bay in Las Vegas.  

This exclusive space will showcase Google Cloud's latest advancements in AI and Generative AI, featuring key partners closely aligned with Google Cloud's AI efforts. OpenText has been selected as one of nine partners to showcase the latest capabilities of its OpenText Aviator and OpenText Core Platform. 

Explore OpenText's cutting-edge products 

During Google Cloud Next, visit our experts in the AI Innovation Space to witness live demonstrations of our AI and cloud offerings, including: 

OpenText Aviator Platform 

Across industries, there is competitive pressure for businesses to integrate AI into their business strategy. But with unreliable data extraction, lack of governance and data privacy and siloed information already plaguing a company – where does one begin with their AI strategy? 

Here’s where OpenText Aviator comes in.  

Utilizing AI to accelerate its information management capabilities, OpenText Aviator is the large language models (LLM) capabilities within each OpenText business cloud. By unlocking the power of your company’s data with generative AI, OpenText Aviator enables customers to elevate customer engagement and employee productivity, build smarter products, streamline operations and strengthen security, governance and data privacy. 

Learn more about OpenText Aviator here.  

OpenText Content Aviator 

There is no doubt that remote and hybrid work is here to stay. However, employers are still grappling with outdated systems and fragmented content that prevents seamless collaboration between remote and in-office employees. For example, traditional communication methods such as email can contribute significantly to content discrepancies across the organization. 

Employers and virtual employees can now thrive in all work environments with OpenText Content Aviator. This tool leverages the power of generative AI and large language models (LLMs) to enhance OpenText content service platforms, including OpenText Core Content. Content Aviator revolutionizes the employee experience by enabling interactive, chat-based search that empowers employees to effortlessly locate information, reducing repetitive tasks and improving productivity.  

Discover how Content Aviator transforms the future of remote and hybrid work here. 

Expert Insights at Google Cloud Next: Applied AI, Lessons from Implementation to ROI 

Embark on a journey to discover the transformative potential of AI with OpenText. On April 10^th at 10:30 a.m. PT, OpenText’s SVP, Chief Architect, Lars Rossen will participate in a breakout panel session with Automation Anywhere and UKG for a candid and insightful perspective on key lessons learned from real-world applied AI solutions. Attendees will learn how to identify high-impact AI use cases, measure project success, and seamlessly integrate AI into core business processes. 

Learn more and sign up for the session here.  

Book a Meeting with OpenText's AI and Cloud Experts 

For a more personalized consultation and exploration of how OpenText can address your specific challenges in AI and information management, book a meeting with our experts here. 

OpenText is not just providing tools; it's offering a transformative journey for businesses to reimagine work with smarter information. Join us at Google Cloud Next 2024 and let's shape the future of work together! 

The post OpenText reimagines work with smarter information at Google Cloud Next ‘24  appeared first on OpenText Blogs.

The adage ‘two heads are better than one’ is just about always true. Enabling people to work well together is just smart business. Companies continue to put more productivity applications and collaboration tools at employees’ fingertips and to embrace flexible, modern work environments to support better ways of working. IDC’s 2023 State of Content Services Survey found that 58% of organizations invested in content sharing and collaboration tools in the past year, while 37% plan to invest in these areas over the next 12-18 months.

Yet if the tools meant to enable cooperation offer an additional repository for storing content or introduce new steps into existing workflows, they can cause teams and departments to work harder, not smarter. And business suffers as a result.

Digital friction not only hurts employee engagement, it can also negatively impact workplace productivity and the bottom line. According to Foundry Research, 82 percent of employees reported that technology-related challenges (such as complex workflows and data silos) caused department delays or missed deadlines and 58 percent reported lost business opportunities due to an inability to quickly access data.[1]

Let’s explore how workplace collaboration tools turn content, applications and workflows into a help, not a hindrance, removing friction to improve collaboration and the employee experience.

Content, content everywhere  

The modern workplace is constantly evolving, aiming to empower employees and enable workplace productivity from anywhere. But productivity requires easy access to timely, relevant information—a tall ask when content resides across multiple applications and is fragmented and buried. In fact, the Foundry survey also revealed that complex workflows are the top inhibitor of employee engagement and productivity, cited by 46 percent of employees.

Struggling to find current information and the latest versions of key documents, employees can feel uninformed and ill-equipped to do their jobs and work effectively within teams. This often leads to disengaged and frustrated employees.

With engagement numbers already trending downwards in the U.S., falling from 48 to 44 percent from 2022 to 2023 according to Forrester[2], organizations need to make every effort to combat low engagement, providing workplace collaboration tools to make it easy to create, share and connect across departments, devices and distances.

Collaboration tools and the digital employee experience   

So, how do organizations tame content chaos without inhibiting productivity and collaboration? What’s needed is an integrated approach, bringing together collaboration and enterprise information to create a smooth, unified employee experience.

OpenText™ Core for Google Workspace combines the seamless collaboration capabilities of Google Workspace with the powerful content management capabilities of OpenText™ Core, creating a smarter—and frictionless—way to work. Core provides the central hub to link Google Workspace with key enterprise applications that digital workers are using every day such as SAP®, Salesforce®, and Microsoft®. This embeds content management into collaborative workflows so that users always have access to the most current and relevant information while ensuring proper information management and governance.  

As a result, organizations improve the availability and use of information across functional borders and lines of business, allowing teams to work smarter, not harder—and do more, together. As a case in point, let’s explore how Core for Google Workspace empowers smoother collaboration for sales teams.  

Collaboration tools to improve sales and service operations

Without a true 360-degree view of customer information and seamless internal collaboration, businesses put customer relationships and new sales in jeopardy. With integrated workplace collaboration tools, companies make customer information readily available, ensuring teams, content, and business processes are in synch to shorten sales cycles and deliver customer satisfaction while improving workplace productivity. 

Seamless collaboration removes the friction from sales and service processes. It also improves workplace productivity by helping employees ensure timely follow up and respond more quickly to customer needs, while keeping critical approval processes flowing to efficiently deliver quotes, RFPs, contracts, and more. As an example, employees can create RFP responses in Google Docs and Sheets, allowing procurement to review and provide input from within SAP, all while leveraging Google’s embedded search capabilities to instantly find content.

Empower teams in sales and beyond

Core for Google Workspace embeds content directly into business processes to help teams work smarter, not harder, in  three key ways: 

• Bring together collaboration and content for faster, smoother workflows: Enrich Google Workspace collaboration tools with by embedding content management and information governance, providing a 360-degree view of content and related processes in a single interface.
• Speed business processes: Embedding collaboration and content management into lead applications like SAP and Salesforce eliminates digital friction by delivering information in context and creating a single source of truth.
• Enhance security: Core for Google Workspace reduces risk by managing information end to end, and ensuring that organizational information governance, processes and reporting are transparent and defensible across the content lifecycle.  

Discover how to empower teams to work smarter with OpenText Core for Google Workspace.

[1] Foundry Research, MarketPulse Survey: Digital Friction, September 2023

[2] Forrester, Predictions 2024: The Future of Work, 2023

The post Collaboration tools are critical for digital workplace success appeared first on OpenText Blogs.

Google Cloud Next 2023 is back in-person on August 29-31, in San Francisco.  This is Google’s largest annual event with more than 15,000 IT, line of business, and developers expected to attend.  OpenText will be there with its biggest presence yet, as we continue to grow our strong partnership and strategic innovations with Google Cloud. 

Smarter with OpenText and Google Cloud

Control information sprawl, respond to changing customer demands, and protect against cybersecurity threats with information management solutions from OpenText on Google Cloud. Enhanced by Google Workspace, Google Analytics, and Google Vertex AI integration, OpenText solutions drive exceptional experiences, secure business processes, and crucial insights for better decisions.  Check out the smarter joint solutions we’re highlighting at Google Cloud Next:

• Smarter information – Master modern work with integrated collaboration, content management and insights with OpenText™ Core for Google Workspace and Google Vertex AI
• Smarter experiences – Transform customer experiences with data-driven, personalization using Google Data Cloud, Analytics and Google Vertex AI
• Smarter DevOps – Deliver applications faster and easier with Google Vertex AI guided insights and reporting
• Smarter applications – Modernize your mainframe and COBOL investment on Google Cloud
• Smarter cybersecurity – Protect, back up and recover Google Workspace data and move disaster recovery to Google Cloud; and migrate to compliant cloud archiving

Here are 5 ways you can connect with OpenText at Google Cloud Next. Book a Meeting today!

1. Discover OpenText and Google Cloud Strategic Innovations

OpenText Core for Google Workspace

OpenText and Google Cloud will be showcasing OpenText Core for Google Workspace. Our new integrated solution transforms digital employee experiences and empowers users by:

• Enriching collaboration with content management and information governance
• Accelerating business processes by integrating with lead apps like Salesforce and SAP
• Delivering information in context to surface insights and reduce digital friction 

New integrated Google Vertex AI and OpenText Aviator

Generative AI is today’s top story that everyone’s talking about, especially at Google Cloud Next.  OpenText is partnering with Google Cloud to leverage Google Vertex AI to quickly surface insights and streamline employee and customer experiences and application delivery.  OpenText will also be introducing our new OpenText Aviator™ solutions.

2. Learn from OpenText and Google Cloud Experts

Join OpenText and Google Cloud experts at these sessions to learn about the latest innovations to leverage Google AI for greater business insight and empower digital employee experiences. 

Productivity and collaboration track (COL106), Tuesday. August 29, 1:30pm, Superpower digital employee experiences in Google Workspace, Make information your superpower with OpenText Core for Google Workspace to transform digital employee experiences and empower business users. Presented by John Radko, SVP, Engineering, OpenText, and Seth Siciliano, Head of Workspace ISV Partnerships, Google.

Productivity and collaboration track (COL204), Wednesday, August 30, 4:45pm, Collaboration 2.0: How AI and data are evolving the way we work, Hear a panel with Google Cloud GM of AI GTM, Brian Goldstein, John Radko, SVP, Engineering at OpenText and Dan O'Connel, Chief AI and Strategy Officer at DialPad about leveraging data and AI to help future-proof collaboration while harnessing the latest trends and optimizing results.

3. Catch Booth Theater 15-minute sessions for glimpse of joint solutions

Got a busy event schedule?  You can make time to catch scheduled daily 15-minute sessions of solution overviews in our OpenText Booth #125 theater.  See the session schedule for your topic, date and time of interest to attend.  

4. Get a deeper dive with product demonstrations

Swing by Booth #125 and see a product demo by our superheroes. Product demos include:

• Smarter information: OpenText Core for Google Workspace, OpenText Content Aviator and Google Vertex AI powered insights.   See also Cloud Talk, Supercharge your business with Core for Google Workspace, on August 29th at 12:20 in Theatre 2 on show floor.
• Smarter experiences: OpenText Experience Cloud, OpenText Experience Aviator, Google Analytics and Google Vertex AI
• Smarter DevOps: OpenText ValueEdge™ Platform, OpenText DevOps Aviator and Google Vertex AI integration
• Smarter applications: OpenText mainframe and COBOL modernization integrated with Google Dual Run 
• Smarter cybersecurity: OpenText Carbonite® Recover, Migrate and Backup and OpenText InfoArchive

5. Meet with an expert for personal consultation and discovery

Finally, meet with our experts for a more personal consultation and discovery of your AI, content management, customer experience, application delivery, security, and application modernization challenges. Book a meeting today! See you at Google Next in San Francisco!

The post Connect with OpenText at Google Cloud Next 2023 appeared first on OpenText Blogs.

OpenText™ and Google Cloud kicked off an exciting new strategic partnership in 2019 at OpenText World, where OpenText named Google Cloud its preferred cloud partner and Google Cloud selected OpenText as its preferred partner for Information Management (IM) services. Over the last three years, the two organizations have moved dozens of customers to Google Cloud, representing a 750% growth in IM workloads modernized on Google Cloud.

Enabling critical integrations

Marking another major milestone in the partnership, OpenText recently announced it will offer OpenText™ Core Content on Google Cloud to enable customers with next-generation enterprise content services on global, secure infrastructure. Core Content integrates SaaS content management with leading business applications, including SAP S/4HANA Public Cloud, Salesforce, and Microsoft 365. The latest release of the platform also includes enhanced case management and digital signature integrations to boost productivity with a complete, modern SaaS platform.

Announcing exciting co-innovations

At the Google Workspace Summit, the two organizations shared how they will pair enterprise content services with Google Workspace to surface authoring and collaboration in leading business applications like SAP and Salesforce, an example of new co-innovations and integrations planned to improve productivity and power modern work for distributed and hybrid teams.

Hearing from the experts

To learn more about the future of information management with OpenText and Google Cloud, attend OpenText World EMEA for many opportunities to hear first-hand from OpenText and Google Cloud leadership and get a preview of the exciting innovations and integrations to come. 

Can’t wait to see Core Content in action?  Join us for a live demo webinar on June 1.

The post The future of information management with OpenText and Google Cloud appeared first on OpenText Blogs.

A large Canadian food and pharmacy retailer, and long-time OpenText™ customer, with more than 2,500 corporate-owned retail locations serving nearly 13,000 independent distribution customers had been running OpenText™ Extended ECM on-premises since 2009. The company has a growing digital business, including online grocery orders and eCommerce sales related to its pharmacy, beauty, apparel, and lifestyle offers. Feeling the competitive pressures of an increasingly digital landscape, the retailer wanted to simplify vendor engagement and improve employee productivity through a single cloud-based portal. 

Moving critical enterprise workloads to the cloud 

The company originally deployed OpenText Extended ECM on-premises for archiving and records management capabilities that enabled the retailer to ensure storage and accessibility of data and information more effectively, across the entire retention period, while helping to reduce data storage costs. Previously, the company had challenges related to accessing data residing in siloed portals, sites and applications across dozens of brands and several different business units.  

With the Extended ECM solution, the retailer was able to integrate with the company’s lead applications, including SAP, to bridge content and key business processes and has also been leveraged as an enterprise-wide information governance platform. But the retailer’s competitive landscape was rapidly shifting, with traditional competitors aggressively exploring ways to stay relevant and digital competitors taking more and more market share with compelling customer experiences.  

In 2019 the retailer’s CIO began an initiative to move critical enterprise workloads to the cloud in an effort to maintain its status as an industry leader. The company sought to leverage cloud-based technology to modernize the vendor and employee experience while also satisfying critical information governance requirements.   

Leveraging Extended ECM on OpenText Cloud, powered by Google Cloud  

As part of the CIO’s cloud migration initiative, OpenText was selected and tasked with cloud-enabling the Extended ECM software licenses, packaged with OpenText™ Cloud Managed Services and public cloud infrastructure delivered by Google Cloud. The strategy eliminated what used to be distinct IT functions and replaced it with a single cloud managed services contract backed by a single SLA managed by their trusted partner, OpenText. As a part of the cloud enablement effort, OpenText modernized the retailer’s existing Extended ECM licenses to release Cloud Edition (CE), cloud native software that delivers the benefits of SaaS while leveraging their existing investment in the Extended ECM platform. The retailer was also pleased to learn that OpenText Cloud Managed Services supports Extended ECM CE on all the major public cloud platforms including their platform of choice, Google Cloud. 

Providing the benefits of SaaS while delivering the expected governance and business value  

OpenText Extended ECM helps organizations across industries to integrate content services with lead business systems to bridge content silos, improve process productivity, and enhance information flows between business-critical applications. By partnering with OpenText Cloud Managed Services experts to deliver Extended ECM on OpenText Cloud, powered by Google Cloud, the retailer was able to realize its goals for cloud computing while leveraging its investment in OpenText to support critical governance, productivity and innovation. Key benefits of this cloud-enabled solution include: 

• A cloud-native application that delivers best-in-class features and capabilities such as integrated records management, intelligent metadata management, archive and search capabilities, and version control over all business content, whether it’s stored within the platform itself or in other enterprise applications, file systems, or email. And because it is cloud native, the Extended ECM application will benefit from the services-based innovations of future releases. 
• OpenText Cloud powered by Google Cloud infrastructure provides customers with all the benefits of the public cloud including security, agility, reliability, security and scalability to grow their business.   
• OpenText Cloud Managed Services free customers from the burden of data center and application management so that they can focus on innovating their business, delighting customers and defeating the competition. 

Connect enterprise content with digital business with OpenText and Google Cloud and choose a managed service solution from the most comprehensive suite of Information Management (IM) products available in the cloud today, delivered on the world-class infrastructure of Google Cloud. Learn how OpenText and Google Cloud help customers go cloud-first and optimize processes, safeguard mission-critical information governance and management, and improve productivity. 

The post Modernizing content services to keep pace with market demands appeared first on OpenText Blogs.