Digital Fax Archives - OpenText Blogs https://blogs.opentext.com/category/technologies/digital-fax/ The Information Company Fri, 20 Jun 2025 17:53:53 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.1 https://blogs.opentext.com/wp-content/uploads/2024/07/cropped-OT-Icon-Box-150x150.png Digital Fax Archives - OpenText Blogs https://blogs.opentext.com/category/technologies/digital-fax/ 32 32 5 signs your healthcare fax solution needs an upgrade https://blogs.opentext.com/5-signs-your-healthcare-fax-solution-needs-an-upgrade/ Fri, 06 Jun 2025 16:18:18 +0000 https://blogs.opentext.com/?p=999308607 Illustration with tiles that spell out HIPAA as it relates to HIPAA compliant fax.

Fax remains an essential part of healthcare communications, owing to its security, traceability and HIPAA-compliance. Seven in U.S. 10 hospitals still rely on fax to exchange health information, according to the Office of the National Coordinator (ONC) for Healthcare Information Technology.  

Fax has evolved dramatically, from outdated analog systems with paper and physical machines to modern cloud-based solutions. Despite all the technological advancements and adoption of electronic healthcare records, many healthcare organizations are still relying on aging fax systems with complex on-premises infrastructure which leads to inefficiencies, security risks and limited interoperability. Here are five signs that your organization’s fax solution needs modernization: 

1. High failure rates 

    Does your fax system performance leave something to be desired? High fax failure rates in healthcare can delay the transmission of critical information like referrals, lab results, and treatment plans, leading to postponed diagnoses, disrupted care coordination, and ultimately poorer patient outcomes. At the same time, these failures create costly inefficiencies for providers, as staff must spend valuable time troubleshooting, resending, and verifying faxes, which increases labor costs and reduces productivity. Delays can also impact billing cycles, slow down reimbursements, and damage patient satisfaction hurting both clinical performance and the organization's financial health.

    2. Security vulnerabilities, compliance risks  

      Aging fax systems pose significant security and compliance risks because they rely heavily on manual processes, making them prone to human errors like misdirected faxes and unattended documents, key contributors to many data breaches. These systems typically lack modern safeguards such as encryption, access controls, and audit trails, leaving sensitive patient data vulnerable to interception or unauthorized access. As a result, any breach intentional or accidental can lead to serious regulatory consequences and financial losses, contributing to the rising average cost of data breaches in healthcare. Research shows that over 85% of all data breaches involved a human element. The average cost of a data breach jumped to $4.88 million in 2024, according to analysis of data compiled by the Ponemon Institute. That’s up 10% from the year prior. 

      3. Hidden costs of legacy systems  

        Healthcare organizations often drain valuable IT resources maintaining aging, on-premises fax and telephony systems, or rely on third-party providers with unreliable networks. These outdated technologies not only demand constant upkeep but also cause frequent transmission errors and communication breakdowns. As a result, front-line staff are burdened with correcting issues instead of focusing on patient care, leading to operational inefficiencies, delayed treatment, and ultimately a diminished patient experience.

        4. Integration challenges with modern EHR systems  

          Interoperability continues to be a challenge in U.S. healthcare settings with hundreds of different electronic health record (EHR) systems in use at different hospitals and clinics, often tailored to specific needs. With nearly 90% of U.S. based physicians using an EHR, ensuring related systems are integrated is essential. Integrating digital fax systems with modern EHRs ensures seamless and timely care coordination.  

          5. Information bottlenecks and the impact on clinical staff and patient experience  

            Legacy fax systems often create delays as faxes wait in queues for manual processing. Removing these bottlenecks with integrated AI enabled capture solutions can help speed workflows while reducing processing delays and human error.  

            Digital fax success stories in healthcare 

            Fax reliability and care coordination are directly connected. The University of Kansas Health System was dealing with a rise in fax transmission errors while local telcos reduced support for analog fax solutions. Employees spent significant amounts of time resending faxes and 90% of IT time was spent troubleshooting fax issues. By working with OpenText, they were able to implement a hybrid, HIPAA compliant digital fax solution that boosted fax transmission success to nearly 100%.  

            The Baptist Hospitals of Southeast Texas reduced the risk of delays to front-line patient services by improving the availability of fax services. The healthcare provider also avoided rising costs for fax lines as telcos phase out analog services. They boosted clinical efficiency by 20% while unlocking $200,000 in annual cost savings with a HIPAA-compliant fax solution from OpenText. 

            Building a business case for digital fax 

            1. Start with why: connect to patient care 

            When building your case, anchor the conversation in patient outcomes and clinician efficiency. Analog fax systems often lead to delays, missed referrals, and security gaps—none of which are acceptable in a patient-centered environment. 

            Tip: Use real stories. Did a critical patient referral get delayed because a fax line was busy? Share that. It brings urgency to the conversation. 

            2. Quantify the hidden costs of analog fax 

            It’s easy to overlook how expensive traditional faxing really is. Tally up the costs of: 

            • Analog phone lines – monthly charges for each line used exclusively for faxing. 
            • Third-party telephony services – fees paid to external vendors that may lack reliability or SLAs. 
            • Hardware maintenance – costs for servicing or replacing fax machines, plus depreciation over time. 
            • Consumables - paper, toner, and fax machine maintenance. 
            • Staff labor costs - time spent manually sending, receiving, filing, and routing faxes. 
            • Error correction and rework - time and resources spent on resolving failed transmissions or mis-faxes.
            • Transmission failures and downtime - impact of fax delays on clinical workflows, patient care, and revenue cycles.
            • Storage and archiving costs - physical space or systems needed to store paper records or scanned documents.
            • Opportunity costs - value of time and resources that could be re-directed to higher value patient care or innovation if fax related burdens were reduced.

            Tip: Benchmark your current costs against digital fax solutions.  

            3. Highlight the compliance and security risks 

            Healthcare is one of the most regulated industries—and analog faxing creates gaps: 

            • No audit trails for those who sent or received a fax 
            • Risk of PHI left in trays or misdialed numbers 
            • Lack of access controls 

            Digital fax offers encryption, audit logs, and user-level access management that help you stay on the right side of HIPAA, HITECH, and other regulations. 

            Tip: Talk to your compliance team early. Their support can strengthen your case dramatically. 

            4. Align with strategic goals 

            Most healthcare organizations have digital transformation initiatives underway. Show how digital fax aligns with broader goals: 

            • Supporting remote and hybrid work 
            • Reducing paper-based processes 
            • Improving interoperability with EHRs and other systems 

            Tip: Reframe digital fax as an enabler of strategic priorities, not just a utility replacement. 

            5. Propose a phased approach 

            Large IT projects can feel daunting. Ease leadership concerns by recommending a phased rollout

            • Start with a pilot in a department with high fax volume (e.g., referrals, radiology, or medical records) 
            • Measure success, then expand 

            Tip: Choose a modern, cloud-native fax solution that eliminates the need for legacy infrastructure and supports rapid scalability across departments without the complexity of maintaining analog systems.

            6. Estimate ROI and payback period 

            Executives want numbers. Estimate how long it will take to recoup the investment based on reduced costs and improved productivity. Most healthcare organizations see ROI within 6–12 months. 

            Tip: Include both hard savings (e.g., eliminated phone lines) and soft savings (e.g., time saved per fax, reduced risk of fines). 

            Digital transformation in healthcare isn’t just about big-ticket technologies. Sometimes, the biggest gains come from modernizing the tools we rely on every day. Fax is still essential—but it doesn’t have to be analog or on-premises. Build your case thoughtfully, and you’ll not only win leadership support—you’ll give your teams a faster, safer, and smarter way to connect with HIPAA-compliant fax

            The post 5 signs your healthcare fax solution needs an upgrade appeared first on OpenText Blogs.

            ]]>
            Illustration with tiles that spell out HIPAA as it relates to HIPAA compliant fax.

            Fax remains an essential part of healthcare communications, owing to its security, traceability and HIPAA-compliance. Seven in U.S. 10 hospitals still rely on fax to exchange health information, according to the Office of the National Coordinator (ONC) for Healthcare Information Technology.  

            Fax has evolved dramatically, from outdated analog systems with paper and physical machines to modern cloud-based solutions. Despite all the technological advancements and adoption of electronic healthcare records, many healthcare organizations are still relying on aging fax systems with complex on-premises infrastructure which leads to inefficiencies, security risks and limited interoperability. Here are five signs that your organization’s fax solution needs modernization: 

            1. High failure rates 

              Does your fax system performance leave something to be desired? High fax failure rates in healthcare can delay the transmission of critical information like referrals, lab results, and treatment plans, leading to postponed diagnoses, disrupted care coordination, and ultimately poorer patient outcomes. At the same time, these failures create costly inefficiencies for providers, as staff must spend valuable time troubleshooting, resending, and verifying faxes, which increases labor costs and reduces productivity. Delays can also impact billing cycles, slow down reimbursements, and damage patient satisfaction hurting both clinical performance and the organization's financial health.

              2. Security vulnerabilities, compliance risks  

                Aging fax systems pose significant security and compliance risks because they rely heavily on manual processes, making them prone to human errors like misdirected faxes and unattended documents, key contributors to many data breaches. These systems typically lack modern safeguards such as encryption, access controls, and audit trails, leaving sensitive patient data vulnerable to interception or unauthorized access. As a result, any breach intentional or accidental can lead to serious regulatory consequences and financial losses, contributing to the rising average cost of data breaches in healthcare. Research shows that over 85% of all data breaches involved a human element. The average cost of a data breach jumped to $4.88 million in 2024, according to analysis of data compiled by the Ponemon Institute. That’s up 10% from the year prior. 

                3. Hidden costs of legacy systems  

                  Healthcare organizations often drain valuable IT resources maintaining aging, on-premises fax and telephony systems, or rely on third-party providers with unreliable networks. These outdated technologies not only demand constant upkeep but also cause frequent transmission errors and communication breakdowns. As a result, front-line staff are burdened with correcting issues instead of focusing on patient care, leading to operational inefficiencies, delayed treatment, and ultimately a diminished patient experience.

                  4. Integration challenges with modern EHR systems  

                    Interoperability continues to be a challenge in U.S. healthcare settings with hundreds of different electronic health record (EHR) systems in use at different hospitals and clinics, often tailored to specific needs. With nearly 90% of U.S. based physicians using an EHR, ensuring related systems are integrated is essential. Integrating digital fax systems with modern EHRs ensures seamless and timely care coordination.  

                    5. Information bottlenecks and the impact on clinical staff and patient experience  

                      Legacy fax systems often create delays as faxes wait in queues for manual processing. Removing these bottlenecks with integrated AI enabled capture solutions can help speed workflows while reducing processing delays and human error.  

                      Digital fax success stories in healthcare 

                      Fax reliability and care coordination are directly connected. The University of Kansas Health System was dealing with a rise in fax transmission errors while local telcos reduced support for analog fax solutions. Employees spent significant amounts of time resending faxes and 90% of IT time was spent troubleshooting fax issues. By working with OpenText, they were able to implement a hybrid, HIPAA compliant digital fax solution that boosted fax transmission success to nearly 100%.  

                      The Baptist Hospitals of Southeast Texas reduced the risk of delays to front-line patient services by improving the availability of fax services. The healthcare provider also avoided rising costs for fax lines as telcos phase out analog services. They boosted clinical efficiency by 20% while unlocking $200,000 in annual cost savings with a HIPAA-compliant fax solution from OpenText. 

                      Building a business case for digital fax 

                      1. Start with why: connect to patient care 

                      When building your case, anchor the conversation in patient outcomes and clinician efficiency. Analog fax systems often lead to delays, missed referrals, and security gaps—none of which are acceptable in a patient-centered environment. 

                      Tip: Use real stories. Did a critical patient referral get delayed because a fax line was busy? Share that. It brings urgency to the conversation. 

                      2. Quantify the hidden costs of analog fax 

                      It’s easy to overlook how expensive traditional faxing really is. Tally up the costs of: 

                      • Analog phone lines – monthly charges for each line used exclusively for faxing. 
                      • Third-party telephony services – fees paid to external vendors that may lack reliability or SLAs. 
                      • Hardware maintenance – costs for servicing or replacing fax machines, plus depreciation over time. 
                      • Consumables - paper, toner, and fax machine maintenance. 
                      • Staff labor costs - time spent manually sending, receiving, filing, and routing faxes. 
                      • Error correction and rework - time and resources spent on resolving failed transmissions or mis-faxes.
                      • Transmission failures and downtime - impact of fax delays on clinical workflows, patient care, and revenue cycles.
                      • Storage and archiving costs - physical space or systems needed to store paper records or scanned documents.
                      • Opportunity costs - value of time and resources that could be re-directed to higher value patient care or innovation if fax related burdens were reduced.

                      Tip: Benchmark your current costs against digital fax solutions.  

                      3. Highlight the compliance and security risks 

                      Healthcare is one of the most regulated industries—and analog faxing creates gaps: 

                      • No audit trails for those who sent or received a fax 
                      • Risk of PHI left in trays or misdialed numbers 
                      • Lack of access controls 

                      Digital fax offers encryption, audit logs, and user-level access management that help you stay on the right side of HIPAA, HITECH, and other regulations. 

                      Tip: Talk to your compliance team early. Their support can strengthen your case dramatically. 

                      4. Align with strategic goals 

                      Most healthcare organizations have digital transformation initiatives underway. Show how digital fax aligns with broader goals: 

                      • Supporting remote and hybrid work 
                      • Reducing paper-based processes 
                      • Improving interoperability with EHRs and other systems 

                      Tip: Reframe digital fax as an enabler of strategic priorities, not just a utility replacement. 

                      5. Propose a phased approach 

                      Large IT projects can feel daunting. Ease leadership concerns by recommending a phased rollout

                      • Start with a pilot in a department with high fax volume (e.g., referrals, radiology, or medical records) 
                      • Measure success, then expand 

                      Tip: Choose a modern, cloud-native fax solution that eliminates the need for legacy infrastructure and supports rapid scalability across departments without the complexity of maintaining analog systems.

                      6. Estimate ROI and payback period 

                      Executives want numbers. Estimate how long it will take to recoup the investment based on reduced costs and improved productivity. Most healthcare organizations see ROI within 6–12 months. 

                      Tip: Include both hard savings (e.g., eliminated phone lines) and soft savings (e.g., time saved per fax, reduced risk of fines). 

                      Digital transformation in healthcare isn’t just about big-ticket technologies. Sometimes, the biggest gains come from modernizing the tools we rely on every day. Fax is still essential—but it doesn’t have to be analog or on-premises. Build your case thoughtfully, and you’ll not only win leadership support—you’ll give your teams a faster, safer, and smarter way to connect with HIPAA-compliant fax

                      The post 5 signs your healthcare fax solution needs an upgrade appeared first on OpenText Blogs.

                      ]]>
                      OpenText digital fax solutions set course for FedRAMP Authority to Operate & Certification in 2026 https://blogs.opentext.com/opentext-digital-fax-solutions-set-course-for-fedramp-authority-to-operate-certification-in-2026/ Wed, 04 Jun 2025 14:20:12 +0000 https://blogs.opentext.com/?p=999308558

                      FedRAMP certification is increasingly central to how technology providers serve the U.S. government. For cloud-based services that manage sensitive data, achieving FedRAMP authorization is not just a regulatory milestone. It is a signal of trust, security, and capability. This is especially true for secure communication platforms like cloud fax solutions, which continue to play a vital role in government workflows. That is why our very own solutions in OpenText™ Core Fax and OpenText™ Fax Cloud Connect are currently on a clear path to achieving FedRAMP authorization in the first half of 2026. This move reflects a strong commitment to deliver secure, compliant, and reliable services to public sector organizations.

                      But what is FedRAMP and why is it important?

                      FedRAMP, the Federal Risk and Authorization Management Program, is a U.S. government wide initiative that standardizes the security assessment, authorization, and continuous monitoring of cloud services. Any cloud provider seeking to work with a federal agency must either be FedRAMP authorized or actively working toward authorization. All U.S. federal agencies are required to use FedRAMP-authorized cloud services, ensuring a unified and risk-conscious approach to cybersecurity across the federal landscape.

                      For OpenText, achieving FedRAMP authorization goes far beyond simply meeting a compliance requirement. The benefits are significant and strategic:

                      1. Access to the federal market
                      FedRAMP authorization is a prerequisite for operating within most U.S. government environments, unlocking opportunities in a highly regulated and expansive sector.

                      2. Stronger competitive positioning
                      Authorization signals to both public and private sector clients that OpenText meets the highest standards of security and operational maturity.

                      3. Operational consistency
                      By aligning with a single, rigorous framework recognized across multiple federal agencies, FedRAMP streamlines compliance and reduces complexity.

                      4. Enhanced cybersecurity posture
                      Built on NIST 800-53 controls, FedRAMP includes continuous monitoring, incident response, and vulnerability scanning, strengthening the overall security framework.

                      5. Data protection by design
                      FedRAMP requires robust encryption (at rest and in transit), role-based access controls, and secure auditing core components of a resilient security architecture.

                      6. Transparency and oversight
                      Authorized systems undergo regular reviews and are held to evolving standards, providing agencies with confidence in the integrity and accountability of their cloud services.

                      Alignment with state and local frameworks

                      FedRAMP functions as the foundational framework that supports and often supersedes state level risk and authorization programs, including StateRAMP (a national nonprofit initiative for state and local governments) and state specific programs like TX-RAMP (Texas), AZ-RAMP (Arizona), and others. These programs are modeled after or closely aligned with FedRAMP’s robust standards, leveraging the same core principles such as NIST 800-53 controls, standardized assessment methodologies, and continuous monitoring requirements. As a result, cloud service providers that achieve FedRAMP authorization are well-positioned to meet or exceed the requirements of these state programs. This alignment enables a more efficient path to multi-jurisdictional compliance, reduces duplicative assessment efforts, and reinforces FedRAMP's role as the superset framework underpinning cloud security for all levels of government in the U.S. Finally, the result of the FedRAMP process is an "Authority to Operate" (ATO), which is a formal authorization from the government for a CSP to operate and handle sensitive data. While "certification" is often used in the same context as authorization, it can also refer to the process of meeting FedRAMP requirements and preparing for authorization. 

                      OpenText Fax Cloud Connect and Core Fax: Meeting the standards of secure federal communication

                      OpenText is committed to achieving FedRAMP authorization for its digital cloud fax solutions OpenText Fax Cloud Connect and OpenText Core Fax by the first half of 2026. This is not a theoretical goal; meaningful progress is already well underway.

                      OpenText currently operates a FedRAMP-authorized environment that hosts several approved products, and we are actively working to extend this secure platform to include both Core Fax and Fax Cloud Connect. To support this effort, OpenText has established a sovereign U.S. environment for Core Fax, ensuring that all data remains within U.S. jurisdiction fully aligned with FedRAMP’s stringent data residency and sovereignty requirements.

                      Additionally, we are partnering with a certified Third-Party Assessment Organization (3PAO) to perform an independent assessment of both solutions against the FedRAMP authorization requirements. This ensures a transparent, impartial, and rigorous validation of our security posture.

                      Through this approach, OpenText is not just aiming for compliance. We are delivering secure, trustworthy digital fax solutions that federal agencies can adopt with confidence.

                      Why secure cloud faxing still matters - six real use cases

                      Secure faxing may not dominate headlines in the same way cloud collaboration tools do, but it remains a foundational part of critical workflows where legal, personal, or sensitive data must be transmitted reliably and compliantly. Below are six real-world scenarios where FedRAMP compliant faxing plays an essential role:

                      1. Health record transfers across agencies

                      A Department of Veterans Affairs clinic needs to send medical documentation to a Department of Defense medical center. These transmissions involve protected health information (PHI) and must comply with HIPAA and federal cybersecurity standards. A FedRAMP-authorized fax solution ensures this information is transmitted securely and reliably.

                      2. Federal contract submissions

                      Government contractors frequently submit sensitive bid documents, acquisition forms, and defense-related materials via fax. This method remains preferred due to its legal enforceability and chain-of-custody features. FedRAMP compliance ensures that transmitted materials are encrypted, traceable, and stored securely.

                      3. Military procurement and defense logistics

                      Procurement officers within the Department of Defense often need to fax technical specs, procurement requests, or logistics plans to suppliers and internal teams. These documents may contain controlled unclassified information (CUI). A FedRAMP compliant fax system protects the confidentiality and integrity of that data across all endpoints.

                      4. Emergency response collaboration

                      During national emergencies, agencies like FEMA rely on fax to rapidly exchange signed waivers, resource deployment plans, and public safety documents. With FedRAMP compliant faxing, sensitive materials can be shared confidently, even in chaotic, time-sensitive environments.

                      5. Higher education loan and grant processing

                      Federal student aid offices and higher education institutions transmit thousands of loan forms, eligibility records, and grant documentation containing personally identifiable information (PII). Secure faxing remains integral to this process. A FedRAMP authorized platform guarantees compliance with federal privacy regulations.

                      6. Whistleblower and ethics reporting

                      Agencies that receive confidential or anonymous reports, particularly those related to ethics, legal investigations, or internal audits, often use fax due to its traceability and secure delivery. FedRAMP compliance provides the technical assurance needed to protect these communications.

                      Looking ahead

                      Today, our OpenText Core Fax and OpenText Fax Cloud Connect solutions are built for reliability, compliance, and secure document exchange. With our roadmap firmly set toward FedRAMP authorization in 2026, we are taking the necessary steps to support our public sector clients in their mission to operate securely and efficiently.

                      Our sovereign U.S. environment, third-party assessment strategy, and commitment to continuous monitoring place us in a strong position to support some of the most demanding and security conscious organizations in the country.

                      Secure faxing remains a cornerstone of government communication especially when certainty, privacy, and auditability matter most. With FedRAMP authorization on the horizon, OpenText digital fax solutions are poised to deliver that trust at the highest level.

                      The post OpenText digital fax solutions set course for FedRAMP Authority to Operate & Certification in 2026 appeared first on OpenText Blogs.

                      ]]>

                      FedRAMP certification is increasingly central to how technology providers serve the U.S. government. For cloud-based services that manage sensitive data, achieving FedRAMP authorization is not just a regulatory milestone. It is a signal of trust, security, and capability. This is especially true for secure communication platforms like cloud fax solutions, which continue to play a vital role in government workflows. That is why our very own solutions in OpenText™ Core Fax and OpenText™ Fax Cloud Connect are currently on a clear path to achieving FedRAMP authorization in the first half of 2026. This move reflects a strong commitment to deliver secure, compliant, and reliable services to public sector organizations.

                      But what is FedRAMP and why is it important?

                      FedRAMP, the Federal Risk and Authorization Management Program, is a U.S. government wide initiative that standardizes the security assessment, authorization, and continuous monitoring of cloud services. Any cloud provider seeking to work with a federal agency must either be FedRAMP authorized or actively working toward authorization. All U.S. federal agencies are required to use FedRAMP-authorized cloud services, ensuring a unified and risk-conscious approach to cybersecurity across the federal landscape.

                      For OpenText, achieving FedRAMP authorization goes far beyond simply meeting a compliance requirement. The benefits are significant and strategic:

                      1. Access to the federal market
                      FedRAMP authorization is a prerequisite for operating within most U.S. government environments, unlocking opportunities in a highly regulated and expansive sector.

                      2. Stronger competitive positioning
                      Authorization signals to both public and private sector clients that OpenText meets the highest standards of security and operational maturity.

                      3. Operational consistency
                      By aligning with a single, rigorous framework recognized across multiple federal agencies, FedRAMP streamlines compliance and reduces complexity.

                      4. Enhanced cybersecurity posture
                      Built on NIST 800-53 controls, FedRAMP includes continuous monitoring, incident response, and vulnerability scanning, strengthening the overall security framework.

                      5. Data protection by design
                      FedRAMP requires robust encryption (at rest and in transit), role-based access controls, and secure auditing core components of a resilient security architecture.

                      6. Transparency and oversight
                      Authorized systems undergo regular reviews and are held to evolving standards, providing agencies with confidence in the integrity and accountability of their cloud services.

                      Alignment with state and local frameworks

                      FedRAMP functions as the foundational framework that supports and often supersedes state level risk and authorization programs, including StateRAMP (a national nonprofit initiative for state and local governments) and state specific programs like TX-RAMP (Texas), AZ-RAMP (Arizona), and others. These programs are modeled after or closely aligned with FedRAMP’s robust standards, leveraging the same core principles such as NIST 800-53 controls, standardized assessment methodologies, and continuous monitoring requirements. As a result, cloud service providers that achieve FedRAMP authorization are well-positioned to meet or exceed the requirements of these state programs. This alignment enables a more efficient path to multi-jurisdictional compliance, reduces duplicative assessment efforts, and reinforces FedRAMP's role as the superset framework underpinning cloud security for all levels of government in the U.S. Finally, the result of the FedRAMP process is an "Authority to Operate" (ATO), which is a formal authorization from the government for a CSP to operate and handle sensitive data. While "certification" is often used in the same context as authorization, it can also refer to the process of meeting FedRAMP requirements and preparing for authorization. 

                      OpenText Fax Cloud Connect and Core Fax: Meeting the standards of secure federal communication

                      OpenText is committed to achieving FedRAMP authorization for its digital cloud fax solutions OpenText Fax Cloud Connect and OpenText Core Fax by the first half of 2026. This is not a theoretical goal; meaningful progress is already well underway.

                      OpenText currently operates a FedRAMP-authorized environment that hosts several approved products, and we are actively working to extend this secure platform to include both Core Fax and Fax Cloud Connect. To support this effort, OpenText has established a sovereign U.S. environment for Core Fax, ensuring that all data remains within U.S. jurisdiction fully aligned with FedRAMP’s stringent data residency and sovereignty requirements.

                      Additionally, we are partnering with a certified Third-Party Assessment Organization (3PAO) to perform an independent assessment of both solutions against the FedRAMP authorization requirements. This ensures a transparent, impartial, and rigorous validation of our security posture.

                      Through this approach, OpenText is not just aiming for compliance. We are delivering secure, trustworthy digital fax solutions that federal agencies can adopt with confidence.

                      Why secure cloud faxing still matters - six real use cases

                      Secure faxing may not dominate headlines in the same way cloud collaboration tools do, but it remains a foundational part of critical workflows where legal, personal, or sensitive data must be transmitted reliably and compliantly. Below are six real-world scenarios where FedRAMP compliant faxing plays an essential role:

                      1. Health record transfers across agencies

                      A Department of Veterans Affairs clinic needs to send medical documentation to a Department of Defense medical center. These transmissions involve protected health information (PHI) and must comply with HIPAA and federal cybersecurity standards. A FedRAMP-authorized fax solution ensures this information is transmitted securely and reliably.

                      2. Federal contract submissions

                      Government contractors frequently submit sensitive bid documents, acquisition forms, and defense-related materials via fax. This method remains preferred due to its legal enforceability and chain-of-custody features. FedRAMP compliance ensures that transmitted materials are encrypted, traceable, and stored securely.

                      3. Military procurement and defense logistics

                      Procurement officers within the Department of Defense often need to fax technical specs, procurement requests, or logistics plans to suppliers and internal teams. These documents may contain controlled unclassified information (CUI). A FedRAMP compliant fax system protects the confidentiality and integrity of that data across all endpoints.

                      4. Emergency response collaboration

                      During national emergencies, agencies like FEMA rely on fax to rapidly exchange signed waivers, resource deployment plans, and public safety documents. With FedRAMP compliant faxing, sensitive materials can be shared confidently, even in chaotic, time-sensitive environments.

                      5. Higher education loan and grant processing

                      Federal student aid offices and higher education institutions transmit thousands of loan forms, eligibility records, and grant documentation containing personally identifiable information (PII). Secure faxing remains integral to this process. A FedRAMP authorized platform guarantees compliance with federal privacy regulations.

                      6. Whistleblower and ethics reporting

                      Agencies that receive confidential or anonymous reports, particularly those related to ethics, legal investigations, or internal audits, often use fax due to its traceability and secure delivery. FedRAMP compliance provides the technical assurance needed to protect these communications.

                      Looking ahead

                      Today, our OpenText Core Fax and OpenText Fax Cloud Connect solutions are built for reliability, compliance, and secure document exchange. With our roadmap firmly set toward FedRAMP authorization in 2026, we are taking the necessary steps to support our public sector clients in their mission to operate securely and efficiently.

                      Our sovereign U.S. environment, third-party assessment strategy, and commitment to continuous monitoring place us in a strong position to support some of the most demanding and security conscious organizations in the country.

                      Secure faxing remains a cornerstone of government communication especially when certainty, privacy, and auditability matter most. With FedRAMP authorization on the horizon, OpenText digital fax solutions are poised to deliver that trust at the highest level.

                      The post OpenText digital fax solutions set course for FedRAMP Authority to Operate & Certification in 2026 appeared first on OpenText Blogs.

                      ]]>
                      Win the experience economy with Titanium X for OpenText Experience Cloud https://blogs.opentext.com/win-the-experience-economy-with-titanium-x-for-opentext-experience-cloud/ Mon, 31 Mar 2025 20:14:07 +0000 https://blogs.opentext.com/?p=999307650 Titanium X logo with image of a person holding a phone and user rating word bubbles

                      Delivering seamless, relevant, and highly personalized customer experiences is a defining factor in today’s digital landscape. OpenText™ Experience Cloud continues to drive innovation, empowering organizations to create frictionless and data-driven engagements. With each Cloud Edition (CE) release, OpenText enhances its capabilities to deliver total experience solutions that integrate customer and employee interactions, streamline operations, and leverage AI-driven insights.

                      Let’s take a closer look at how the latest innovations in Titanium X from OpenText CE 23.1 to CE 25.2 are powering the future of customer experience.

                      OpenText Experience Aviator: The game-changer for customer experiences

                      In the era of hyper-personalization, businesses must craft seamless customer experiences that engage, inform, and inspire. That’s where OpenText™ Experience Aviator steps in, revolutionizing content creation and customer engagement by integrating advanced generative AI across OpenText Experience Cloud solutions.

                      With Experience Aviator, marketing, communications, and customer service teams can generate rich, relevant content more efficiently than ever. Whether it's personalization with OpenText™ Communications (Exstream) or streamlined content creation in OpenText™ Web CMS, AI-powered capabilities ensure businesses speak in a consistent, compelling brand voice. The result? Faster content development, greater creative agility, and a more resonant customer experience at every touchpoint.

                      By embedding generative AI into the heart of OpenText Experience Cloud, we empower organizations to scale their content strategies effortlessly—driving engagement, strengthening brand loyalty, and maximizing customer lifetime value. The future of customer experience is here, and it’s powered by OpenText Experience Aviator.

                      Optimizing call center operations with CE 23.1

                      Why upgrade?

                      • Gain deeper insights by analyzing customer interactions to improve overall experiences 
                      • Optimize agent performance with real-time analytics. 
                      • Seamlessly integrate with leading CCaaS providers for enhanced efficiency. 

                      Enhancing total experience with Experience Cloud 23.2 

                      In CE 23.2, OpenText expanded its focus on delivering a unified total experience by modernizing the Experience Cloud platform. The introduction of a single workplace user experience provides employees with greater visibility into their tasks, tools, and content, ensuring data-driven decision-making. Undeniable innovations include: 

                      • Customer data: Enhancing experience personalization with easy-to-use audience and profile data 
                      • Customer journey orchestration: Leveraging insight-drive analytics for improved decision-making. 
                      • Messaging enhancements: Supporting new conversational channels, including WhatsApp and Rich Communication Services (RCS). 
                      • Digital asset management: Offering a consolidated digital library for efficient media file access and management. 

                      Why upgrade?

                      • Improve decision-making with a holistic, connected platform. 
                      • Enhance omnichannel communication with modern messaging tools. 
                      • Increase productivity by providing employees with intuitive access to relevant insights and content. 

                      Embracing the cognitive era with Experience Aviator 23.4

                      With CE 23.4, OpenText doubled down on AI-driven customer engagement through deeper integration with OpenText Experience Aviator. Another standout innovation is OpenText™ Communication’s low- and no-code HTML design capabilities, eliminating complex coding requirements for digital-first communications. This enhancement empowers marketing, communications, and customer service teams to focus on creativity, ensuring engaging, high-quality interactions without technical barriers. Additional innovations include: 

                      • Low-code Dynamic Experiences: OpenText™ Web CMS now strengthening collaboration between developers and business users by simplifying the use of developer tools to create interactive experiences and business users now can edit and manage them. 
                      • AI-Powered Image Analytics: OpenText™ Digital Asset Management now integrates with OpenText™ Knowledge Discovery (IDOL) for AI-powered, automated metadata enrichment, enhancing media management workflows while ensuring security. 

                      Why upgrade?

                      • Reduce IT dependencies with no-code digital communication design. 
                      • Enhance team collaboration with an intuitive content creation platform. 
                      • Secure and streamline media asset management with AI-powered analytics. 

                      Introducing OpenText Core Journey in CE 24.2 

                      The launch of OpenText™ Core Journey in CE 24.2 marks a new era in  optimizing customer experience. This cloud-based SaaS application offers a comprehensive, insight-driven interface for monitoring and analyzing customer interactions. Through real-time preference management and seamless orchestration of follow-up actions, organizations can personalize engagements at scale. 

                      Furthermore, enhancements to OpenText™ Communications have significantly improved customer printing processes, enabling high-volume document production at speeds of up to 10 million pages per hour. These innovations provide businesses with greater efficiency and cost savings while modernizing their transition to a cloud-native platform. 

                      Why upgrade?

                      • Deliver more personalized experiences with real-time customer journey insights. 
                      • Improve cost efficiency in high-volume customer communications. 
                      • Transition seamlessly to a modern cloud-native platform. 

                      Reimagining customer conversations with CE 24.4 

                      CE 24.4 solidifies OpenText Experience Cloud as a fully integrated, composable platform that enhances customer interactions. Meeting the needs of the modern customer is seamlessly engaging on the channels of their choice and interacting with deeply personalized offers. Conversations are in the context of a full customer relationship: between a consumer and a business, a citizen and a government or a patient and a healthcare provider. The best conversations are proactive, empathetic, engaging, bi-directional and of course, secure and trusted. Key innovations include: 

                      • Optimized Customer Communications Management (CCM): Take advantage of OpenText™ Communications by using new migration and design tools, with accelerators to simplify cloud transitions and improve job management for high-volume communications. 
                      • Expanded messaging capabilities: OpenText™ Core Messaging now supports RCS alongside email, SMS, WhatsApp, and mobile communications, ensuring businesses can reach customers on their preferred channels. 
                      • Advanced fax solutions: OpenText™ Core Fax and OpenText™ Fax (RightFax) modernize secure fax communications through a private or public cloud-based subscription model, seamlessly integrating with multifunction printers and collaboration platforms like Webex and Microsoft Teams. 

                      Why upgrade? 

                      • Streamline communication processes with enhanced orchestration tools. 
                      • Expand reach with next-gen messaging capabilities. 
                      • Modernize secure document transmission with cloud faxing solutions. 

                      Unlocking the power of AI-driven digital asset management with CE 25.1 

                      The latest release, CE 25.1, introduces groundbreaking advancements in digital asset management (DAM) through the integration of OpenText™ DAM with OpenText™ Knowledge Discovery (IDOL). This combination harnesses AI-powered search and retrieval augmented generation (RAG) to revolutionize how enterprises discover and manage their digital assets. By eliminating inefficiencies in asset discovery and metadata tagging, organizations can reduce redundant content creation, streamline workflows, and enhance security with private AI-powered search. 

                      Why upgrade? 

                      • Leverage AI-driven search to quickly locate digital assets. 
                      • Improve asset discovery and reduce redundant content creation. 
                      • Strengthen security with private AI-powered search capabilities. 

                      Upgrade to CE 25.2 to streamline compliant communications with Guidewire ClaimCenter Cloud 

                      Clear and compliant communication is key for insurance companies. OpenText Communications now integrates seamlessly into the Guidewire ClaimCenter Cloud application, revolutionizing the way policyholder communications are created and delivered. Automate the design and delivery of highly personalized communications, such as quotes and proposals, ensuring each interaction is tailored to the individual needs of your policyholders. 

                      This integration provides clear, timely, and consistent communication throughout the claims process, enhancing customer satisfaction and operational efficiency. Available from the Guidewire Marketplace, this powerful tool is set to transform your communication strategy, making it easier than ever to maintain compliance and deliver exceptional service. 

                      A future-forward approach to experience management 

                      As organizations navigate the evolving digital landscape, OpenText Experience Cloud continues to provide the innovative tools necessary to drive meaningful customer and employee interactions. Through AI-powered personalization, seamless omnichannel engagement, and intelligent automation, OpenText is empowering businesses to create lasting customer relationships while optimizing operational efficiencies. 

                      Stay ahead of the curve by leveraging the latest innovations in OpenText Experience Cloud and reimagine what’s possible for your customer and employee experiences. 

                      Want to see the full stories across OpenText for CE 23.1 to CE 25.2? There’s so much more to explore: 

                      The post Win the experience economy with Titanium X for OpenText Experience Cloud appeared first on OpenText Blogs.

                      ]]>
                      Titanium X logo with image of a person holding a phone and user rating word bubbles

                      Delivering seamless, relevant, and highly personalized customer experiences is a defining factor in today’s digital landscape. OpenText™ Experience Cloud continues to drive innovation, empowering organizations to create frictionless and data-driven engagements. With each Cloud Edition (CE) release, OpenText enhances its capabilities to deliver total experience solutions that integrate customer and employee interactions, streamline operations, and leverage AI-driven insights.

                      Let’s take a closer look at how the latest innovations in Titanium X from OpenText CE 23.1 to CE 25.2 are powering the future of customer experience.

                      OpenText Experience Aviator: The game-changer for customer experiences

                      In the era of hyper-personalization, businesses must craft seamless customer experiences that engage, inform, and inspire. That’s where OpenText™ Experience Aviator steps in, revolutionizing content creation and customer engagement by integrating advanced generative AI across OpenText Experience Cloud solutions.

                      With Experience Aviator, marketing, communications, and customer service teams can generate rich, relevant content more efficiently than ever. Whether it's personalization with OpenText™ Communications (Exstream) or streamlined content creation in OpenText™ Web CMS, AI-powered capabilities ensure businesses speak in a consistent, compelling brand voice. The result? Faster content development, greater creative agility, and a more resonant customer experience at every touchpoint.

                      By embedding generative AI into the heart of OpenText Experience Cloud, we empower organizations to scale their content strategies effortlessly—driving engagement, strengthening brand loyalty, and maximizing customer lifetime value. The future of customer experience is here, and it’s powered by OpenText Experience Aviator.

                      Optimizing call center operations with CE 23.1

                      Why upgrade?

                      • Gain deeper insights by analyzing customer interactions to improve overall experiences 
                      • Optimize agent performance with real-time analytics. 
                      • Seamlessly integrate with leading CCaaS providers for enhanced efficiency. 

                      Enhancing total experience with Experience Cloud 23.2 

                      In CE 23.2, OpenText expanded its focus on delivering a unified total experience by modernizing the Experience Cloud platform. The introduction of a single workplace user experience provides employees with greater visibility into their tasks, tools, and content, ensuring data-driven decision-making. Undeniable innovations include: 

                      • Customer data: Enhancing experience personalization with easy-to-use audience and profile data 
                      • Customer journey orchestration: Leveraging insight-drive analytics for improved decision-making. 
                      • Messaging enhancements: Supporting new conversational channels, including WhatsApp and Rich Communication Services (RCS). 
                      • Digital asset management: Offering a consolidated digital library for efficient media file access and management. 

                      Why upgrade?

                      • Improve decision-making with a holistic, connected platform. 
                      • Enhance omnichannel communication with modern messaging tools. 
                      • Increase productivity by providing employees with intuitive access to relevant insights and content. 

                      Embracing the cognitive era with Experience Aviator 23.4

                      With CE 23.4, OpenText doubled down on AI-driven customer engagement through deeper integration with OpenText Experience Aviator. Another standout innovation is OpenText™ Communication’s low- and no-code HTML design capabilities, eliminating complex coding requirements for digital-first communications. This enhancement empowers marketing, communications, and customer service teams to focus on creativity, ensuring engaging, high-quality interactions without technical barriers. Additional innovations include: 

                      • Low-code Dynamic Experiences: OpenText™ Web CMS now strengthening collaboration between developers and business users by simplifying the use of developer tools to create interactive experiences and business users now can edit and manage them. 
                      • AI-Powered Image Analytics: OpenText™ Digital Asset Management now integrates with OpenText™ Knowledge Discovery (IDOL) for AI-powered, automated metadata enrichment, enhancing media management workflows while ensuring security. 

                      Why upgrade?

                      • Reduce IT dependencies with no-code digital communication design. 
                      • Enhance team collaboration with an intuitive content creation platform. 
                      • Secure and streamline media asset management with AI-powered analytics. 

                      Introducing OpenText Core Journey in CE 24.2 

                      The launch of OpenText™ Core Journey in CE 24.2 marks a new era in  optimizing customer experience. This cloud-based SaaS application offers a comprehensive, insight-driven interface for monitoring and analyzing customer interactions. Through real-time preference management and seamless orchestration of follow-up actions, organizations can personalize engagements at scale. 

                      Furthermore, enhancements to OpenText™ Communications have significantly improved customer printing processes, enabling high-volume document production at speeds of up to 10 million pages per hour. These innovations provide businesses with greater efficiency and cost savings while modernizing their transition to a cloud-native platform. 

                      Why upgrade?

                      • Deliver more personalized experiences with real-time customer journey insights. 
                      • Improve cost efficiency in high-volume customer communications. 
                      • Transition seamlessly to a modern cloud-native platform. 

                      Reimagining customer conversations with CE 24.4 

                      CE 24.4 solidifies OpenText Experience Cloud as a fully integrated, composable platform that enhances customer interactions. Meeting the needs of the modern customer is seamlessly engaging on the channels of their choice and interacting with deeply personalized offers. Conversations are in the context of a full customer relationship: between a consumer and a business, a citizen and a government or a patient and a healthcare provider. The best conversations are proactive, empathetic, engaging, bi-directional and of course, secure and trusted. Key innovations include: 

                      • Optimized Customer Communications Management (CCM): Take advantage of OpenText™ Communications by using new migration and design tools, with accelerators to simplify cloud transitions and improve job management for high-volume communications. 
                      • Expanded messaging capabilities: OpenText™ Core Messaging now supports RCS alongside email, SMS, WhatsApp, and mobile communications, ensuring businesses can reach customers on their preferred channels. 
                      • Advanced fax solutions: OpenText™ Core Fax and OpenText™ Fax (RightFax) modernize secure fax communications through a private or public cloud-based subscription model, seamlessly integrating with multifunction printers and collaboration platforms like Webex and Microsoft Teams. 

                      Why upgrade? 

                      • Streamline communication processes with enhanced orchestration tools. 
                      • Expand reach with next-gen messaging capabilities. 
                      • Modernize secure document transmission with cloud faxing solutions. 

                      Unlocking the power of AI-driven digital asset management with CE 25.1 

                      The latest release, CE 25.1, introduces groundbreaking advancements in digital asset management (DAM) through the integration of OpenText™ DAM with OpenText™ Knowledge Discovery (IDOL). This combination harnesses AI-powered search and retrieval augmented generation (RAG) to revolutionize how enterprises discover and manage their digital assets. By eliminating inefficiencies in asset discovery and metadata tagging, organizations can reduce redundant content creation, streamline workflows, and enhance security with private AI-powered search. 

                      Why upgrade? 

                      • Leverage AI-driven search to quickly locate digital assets. 
                      • Improve asset discovery and reduce redundant content creation. 
                      • Strengthen security with private AI-powered search capabilities. 

                      Upgrade to CE 25.2 to streamline compliant communications with Guidewire ClaimCenter Cloud 

                      Clear and compliant communication is key for insurance companies. OpenText Communications now integrates seamlessly into the Guidewire ClaimCenter Cloud application, revolutionizing the way policyholder communications are created and delivered. Automate the design and delivery of highly personalized communications, such as quotes and proposals, ensuring each interaction is tailored to the individual needs of your policyholders. 

                      This integration provides clear, timely, and consistent communication throughout the claims process, enhancing customer satisfaction and operational efficiency. Available from the Guidewire Marketplace, this powerful tool is set to transform your communication strategy, making it easier than ever to maintain compliance and deliver exceptional service. 

                      A future-forward approach to experience management 

                      As organizations navigate the evolving digital landscape, OpenText Experience Cloud continues to provide the innovative tools necessary to drive meaningful customer and employee interactions. Through AI-powered personalization, seamless omnichannel engagement, and intelligent automation, OpenText is empowering businesses to create lasting customer relationships while optimizing operational efficiencies. 

                      Stay ahead of the curve by leveraging the latest innovations in OpenText Experience Cloud and reimagine what’s possible for your customer and employee experiences. 

                      Want to see the full stories across OpenText for CE 23.1 to CE 25.2? There’s so much more to explore: 

                      The post Win the experience economy with Titanium X for OpenText Experience Cloud appeared first on OpenText Blogs.

                      ]]>
                      What’s new in OpenText Fax? https://blogs.opentext.com/whats-new-in-opentext-fax/ Thu, 27 Feb 2025 16:05:05 +0000 https://blogs.opentext.com/?p=999307128

                      OpenText™ Fax (RightFax™) 24.4 introduces a suite of enhancements and new features designed to streamline digital fax communications, simplify administration, and improve system integration. For existing OpenText Fax customers looking to transition their fax software and telephony to the cloud, this release is particularly significant. It offers robust cloud connectivity options and advanced authentication features that facilitate a smooth migration, ensuring minimal disruption while enhancing overall performance and security.

                      Streamlined installation process

                      The installation process in OpenText Fax 24.4 has been significantly refined. The typical client installation no longer relies on Microsoft Outlook, simplifying the deployment process. Moreover, the updated Print-to-Fax Web application can be either pushed directly to users or installed by them, providing added flexibility for IT departments.

                      Enhanced database and connectivity options

                      Administrators will appreciate the new features in database management. The SQL connection interface now includes options to select specific drivers and enable multi-subnet failover, ensuring a more resilient connection in complex network setups. Additionally, improvements in the maintenance process contribute to a more efficient and scalable system performance.

                      Advanced routing and additional EMR integration capabilities

                      OpenText Fax 24.4 introduces robust enhancements in routing and integration:

                      • Session Initiation Protocol (SIP) routing: The system now supports SIP routing by utilizing the Request-URI or To fields of incoming SIP messages, offering more precise control over routing configurations.
                      • Meditech EMR integration: Healthcare providers benefit from the ability to send patient documents directly from the Meditech interface, thereby streamlining clinical workflows.

                      Screenshot displays the OpenText Fax UI, showing the digital fax server software integration with the Meditech EMR.

                      Improved user experience and flexibility

                      Several user-focused improvements enhance the overall experience by enabling users to receive faxes via multiple inbound routing methods that offer a customized approach beyond the traditional fax mailbox, while support for tenant hosting in Shared Services environments ensures the platform scales effectively for multi-tenant operations. Additionally, the Identity and Access Manager now supports the MFP App in Managed Services environments without requiring a VPN connection, allowing users to easily view and print recently received faxes directly from their devices. Now confirmation page menu option is available for failed faxes.

                      The OpenText Fax screenshot displays a confirmation menu which shows failed faxes along with digital faxes that were received, sent, retrying and held for approval.

                      Strengthened authentication and cloud connectivity

                      The release brings significant upgrades to both authentication and cloud connectivity. Administrators now have the flexibility to rename authentication providers thanks to enhancements in the OpenID Connect configuration interface, which simplifies identity management. Additionally, the update introduces NTLM authentication for proxy connections and offers new connection options, including an Australian connection and a PC.

                      Advanced administrative tools and reporting

                      This latest version also focuses on enhancing administrative capabilities. With improvements to EFM and Web Admin, new hyperlinks now enable administrators to quickly access services showing recent errors or warnings, while enhanced dialing rule management simplifies system oversight through options to duplicate and toggle rules. Meanwhile, the FaxUtil and FaxUtil Web modules have been refined with a confirmation page for failed faxes, expanded display options for cover sheet notes, an extended inactivity timeout of up to 480 minutes, and the ability to print directly from the browser. Reporting has also been upgraded where the Server Usage report now supports summarization by server, group, or user, and custom reports can be added easily to provide deeper insights into system performance. In addition, the Worker Host and Integration Modules now allow administrators to suspend Worker Host processes directly from the Status window and configure retry settings for Post-Fax Processing, adding both resilience and flexibility to system management.

                      OpenText Fax 24.4 marks a significant step forward in enhancing fax communications. With modernized platform support, streamlined installation, robust routing options, and advanced administrative tools, the update delivers a more efficient, secure, and user-friendly experience. Organizations, whether small or large, will find that these improvements help to simplify daily tasks and optimize overall system performance. For more information about our digital fax server software, visit our OpenText Fax website.

                      The post What’s new in OpenText Fax? appeared first on OpenText Blogs.

                      ]]>

                      OpenText™ Fax (RightFax™) 24.4 introduces a suite of enhancements and new features designed to streamline digital fax communications, simplify administration, and improve system integration. For existing OpenText Fax customers looking to transition their fax software and telephony to the cloud, this release is particularly significant. It offers robust cloud connectivity options and advanced authentication features that facilitate a smooth migration, ensuring minimal disruption while enhancing overall performance and security.

                      Streamlined installation process

                      The installation process in OpenText Fax 24.4 has been significantly refined. The typical client installation no longer relies on Microsoft Outlook, simplifying the deployment process. Moreover, the updated Print-to-Fax Web application can be either pushed directly to users or installed by them, providing added flexibility for IT departments.

                      Enhanced database and connectivity options

                      Administrators will appreciate the new features in database management. The SQL connection interface now includes options to select specific drivers and enable multi-subnet failover, ensuring a more resilient connection in complex network setups. Additionally, improvements in the maintenance process contribute to a more efficient and scalable system performance.

                      Advanced routing and additional EMR integration capabilities

                      OpenText Fax 24.4 introduces robust enhancements in routing and integration:

                      • Session Initiation Protocol (SIP) routing: The system now supports SIP routing by utilizing the Request-URI or To fields of incoming SIP messages, offering more precise control over routing configurations.
                      • Meditech EMR integration: Healthcare providers benefit from the ability to send patient documents directly from the Meditech interface, thereby streamlining clinical workflows.

                      Screenshot displays the OpenText Fax UI, showing the digital fax server software integration with the Meditech EMR.

                      Improved user experience and flexibility

                      Several user-focused improvements enhance the overall experience by enabling users to receive faxes via multiple inbound routing methods that offer a customized approach beyond the traditional fax mailbox, while support for tenant hosting in Shared Services environments ensures the platform scales effectively for multi-tenant operations. Additionally, the Identity and Access Manager now supports the MFP App in Managed Services environments without requiring a VPN connection, allowing users to easily view and print recently received faxes directly from their devices. Now confirmation page menu option is available for failed faxes.

                      The OpenText Fax screenshot displays a confirmation menu which shows failed faxes along with digital faxes that were received, sent, retrying and held for approval.

                      Strengthened authentication and cloud connectivity

                      The release brings significant upgrades to both authentication and cloud connectivity. Administrators now have the flexibility to rename authentication providers thanks to enhancements in the OpenID Connect configuration interface, which simplifies identity management. Additionally, the update introduces NTLM authentication for proxy connections and offers new connection options, including an Australian connection and a PC.

                      Advanced administrative tools and reporting

                      This latest version also focuses on enhancing administrative capabilities. With improvements to EFM and Web Admin, new hyperlinks now enable administrators to quickly access services showing recent errors or warnings, while enhanced dialing rule management simplifies system oversight through options to duplicate and toggle rules. Meanwhile, the FaxUtil and FaxUtil Web modules have been refined with a confirmation page for failed faxes, expanded display options for cover sheet notes, an extended inactivity timeout of up to 480 minutes, and the ability to print directly from the browser. Reporting has also been upgraded where the Server Usage report now supports summarization by server, group, or user, and custom reports can be added easily to provide deeper insights into system performance. In addition, the Worker Host and Integration Modules now allow administrators to suspend Worker Host processes directly from the Status window and configure retry settings for Post-Fax Processing, adding both resilience and flexibility to system management.

                      OpenText Fax 24.4 marks a significant step forward in enhancing fax communications. With modernized platform support, streamlined installation, robust routing options, and advanced administrative tools, the update delivers a more efficient, secure, and user-friendly experience. Organizations, whether small or large, will find that these improvements help to simplify daily tasks and optimize overall system performance. For more information about our digital fax server software, visit our OpenText Fax website.

                      The post What’s new in OpenText Fax? appeared first on OpenText Blogs.

                      ]]>
                      HIMSS: How OpenText is powering the future of healthcare https://blogs.opentext.com/himss-how-opentext-is-powering-the-future-of-healthcare/ Wed, 12 Feb 2025 09:34:11 +0000 https://blogs.opentext.com/?p=999306904

                      Please join us at at this year's HIMSS Global Health Conference & Exhibition (March 3-6, 2025, Las Vegas) to explore technologies in CPaaS, secure cloud fax, intelligent capture, digital signature, process automation and cybersecurity - all designed to enhance healthcare workflows and security.

                      The healthcare industry is experiencing long-term market pressures that will drive change for the foreseeable future. The first is the increasing demand for care, with the industry, in some ways, a victim of its own success.

                      With the population aging due to healthcare advancements, many individuals live with one or more chronic diseases that require ongoing, specialized care. There is also a need to address long-term social inequities of health, driving demand for care and improvements in care delivery. And as demand increases, there are significant challenges to service the demand due to healthcare staffing shortages and burnout. Additionally, unrelenting cost containment pressures continue, with healthcare organizations on the hook to increase lower-cost settings of care, pushing staff members to practice at the top of their licenses - shifting clinicians’ efforts from routine administrative tasks to more patient-focused care.

                      But, how can these challenges be addressed? To combat stretched resources and improve engagement, organizations need to improve clinical processes and better support patients and staff, increasing engagement across the care and wellness continuum. The industry needs to leverage data, process automation, and generative AI - elevating healthcare delivery with information management at the core. 

                      Automate data capture and integration with Cloud FAX 

                      Secure transmission with HIPAA Compliance: The ability to capture, organize, analyze, and respond are key capabilities for the healthcare organization of the future to enhance patient care through efficient data management. Traditional fax is prone to errors, delays, and security breaches, with these issues leading to significant setbacks in patient care, such as delayed diagnosis, treatment errors, and compromised patient privacy.

                      How to address this issue? OpenText Cloud Fax and Capture technology dramatically improves the efficiency of document management in healthcare settings. Cloud Fax and Capture eliminate these problems by ensuring all documents are transmitted securely and instantly. Plus, by leveraging the OpenText portfolio of integrations to leading EHRs and MFP connectors, organizations can ensure crucial patient information, such as test results and referral letters, is available to healthcare providers in real time, enabling faster and more accurate clinical decisions. An advanced workflow capability also allows automating costly manual processes and accelerating decision making. It's intelligent, innovative technology at it's finest.

                      Deliver critical alerts and notifications 

                      Patients want communication to be personalized, contextual, and timely: This increasing focus on creating engaging and valuable interactions with patients can improve health outcomes.

                      How to address this issue? Creating high levels of engagement requires building a sense of empathy with the patient, and this requires leveraging artificial intelligence and machine learning. Developing engaging, personalized, and data-driven communications needs an integrated view of the patient that includes all available data. And this is no longer a 'want', it's a 'need'.

                      Streamline operations and drive efficiency 

                      Most healthcare organizations are moving to a multi-cloud environment, with data, assets, and applications residing in public clouds, private clouds, and on premise: The complexities of thousands of applications across multiple environments are typically high and adding in the convergence of IT and OT can overwhelm any IT organization.

                      How to address this issue? Reimagining cloud operations enables complete and integrated autonomous cloud operations that enables machines to do the work. Utilizing cloud based clinical archiving can improve data access and reduce cost by simplifying the IT environment and retiring legacy systems.  

                      Strengthen security integration and automation 

                      The healthcare industry has long been a prime target for cyber criminals due to the sensitive nature of patient data, large complex environments, widespread use of legacy technology and the potential financial gains from data breaches: Irrespective of organization size, it is hard to keep up with these evolving threat vectors, while maintaining the focus on improving access to and quality of healthcare. Ransomware attacks on healthcare organizations can be among the most costly and far reaching, with 67 percent of surveyed organizations having experienced a ransomware attack in the past 12 months.

                      For most organizations recovery can take up to a month, and cripple operations. The pressure is on the healthcare industry to advance cybersecurity measures. In the spirit of less is more, 75 percent of organizations seek to consolidate the number of cybersecurity vendors they use to reduce operational complexity and improve risk mitigation.

                      How to address this issue? By leveraging cybersecurity vendors with full stack security solutions and AI-powered threat hunting and detection, healthcare organizations can have new threat detection models in place within hours to stay ahead of new and evolving threats. 

                      Improve DevOps for the cloud 

                      Improving healthcare information management will require DevOps engineering to scale substantially: As the efficiency of DevOps teams scale, the efficiency of all knowledge workers across the enterprise will also scale. By integrating development and operations, DevOps teams can streamline application delivery and IT infrastructure management, ensuring faster, more reliable deployment of services.

                      How to address this issue? Leveraging automation and real-time analytics, companies can enhance operational efficiency, improve system performance, and maintain robust security standards. With GenAI, testing is done with less human involvement to drive productivity from days to minutes. This approach fosters innovation, scalability and agility, enabling healthcare organizations to adapt quickly to market changes and regulatory demands while optimizing their IT investments 

                      OpenText: Your trusted partner of choice

                      OpenText is the world’s leader in information management and offers the most complete and integrated information management platform.

                      We serve industries with the most complex information challenges and largest data sets, including hundreds of healthcare providers and payers, as well as government health organizations and global service providers, helping them organize, automate, connect, and protect data. No information management platform is more secure or scalable to manage high volumes of information to elevate human potential across your organization.

                      Visit us at HIMSS 2025

                      We welcome the opportunity to be your strategic partner in your journey to safely deliver great healthcare experiences and outcomes. To see our capabilities for yourself, please come see us at Venetian Level 2, booth # 4861 at this year's HIMSS Global Health Conference & Exhibition (March 3-6, 2025, Las Vegas).

                      The post HIMSS: How OpenText is powering the future of healthcare appeared first on OpenText Blogs.

                      ]]>

                      Please join us at at this year's HIMSS Global Health Conference & Exhibition (March 3-6, 2025, Las Vegas) to explore technologies in CPaaS, secure cloud fax, intelligent capture, digital signature, process automation and cybersecurity - all designed to enhance healthcare workflows and security.

                      The healthcare industry is experiencing long-term market pressures that will drive change for the foreseeable future. The first is the increasing demand for care, with the industry, in some ways, a victim of its own success.

                      With the population aging due to healthcare advancements, many individuals live with one or more chronic diseases that require ongoing, specialized care. There is also a need to address long-term social inequities of health, driving demand for care and improvements in care delivery. And as demand increases, there are significant challenges to service the demand due to healthcare staffing shortages and burnout. Additionally, unrelenting cost containment pressures continue, with healthcare organizations on the hook to increase lower-cost settings of care, pushing staff members to practice at the top of their licenses - shifting clinicians’ efforts from routine administrative tasks to more patient-focused care.

                      But, how can these challenges be addressed? To combat stretched resources and improve engagement, organizations need to improve clinical processes and better support patients and staff, increasing engagement across the care and wellness continuum. The industry needs to leverage data, process automation, and generative AI - elevating healthcare delivery with information management at the core. 

                      Automate data capture and integration with Cloud FAX 

                      Secure transmission with HIPAA Compliance: The ability to capture, organize, analyze, and respond are key capabilities for the healthcare organization of the future to enhance patient care through efficient data management. Traditional fax is prone to errors, delays, and security breaches, with these issues leading to significant setbacks in patient care, such as delayed diagnosis, treatment errors, and compromised patient privacy.

                      How to address this issue? OpenText Cloud Fax and Capture technology dramatically improves the efficiency of document management in healthcare settings. Cloud Fax and Capture eliminate these problems by ensuring all documents are transmitted securely and instantly. Plus, by leveraging the OpenText portfolio of integrations to leading EHRs and MFP connectors, organizations can ensure crucial patient information, such as test results and referral letters, is available to healthcare providers in real time, enabling faster and more accurate clinical decisions. An advanced workflow capability also allows automating costly manual processes and accelerating decision making. It's intelligent, innovative technology at it's finest.

                      Deliver critical alerts and notifications 

                      Patients want communication to be personalized, contextual, and timely: This increasing focus on creating engaging and valuable interactions with patients can improve health outcomes.

                      How to address this issue? Creating high levels of engagement requires building a sense of empathy with the patient, and this requires leveraging artificial intelligence and machine learning. Developing engaging, personalized, and data-driven communications needs an integrated view of the patient that includes all available data. And this is no longer a 'want', it's a 'need'.

                      Streamline operations and drive efficiency 

                      Most healthcare organizations are moving to a multi-cloud environment, with data, assets, and applications residing in public clouds, private clouds, and on premise: The complexities of thousands of applications across multiple environments are typically high and adding in the convergence of IT and OT can overwhelm any IT organization.

                      How to address this issue? Reimagining cloud operations enables complete and integrated autonomous cloud operations that enables machines to do the work. Utilizing cloud based clinical archiving can improve data access and reduce cost by simplifying the IT environment and retiring legacy systems.  

                      Strengthen security integration and automation 

                      The healthcare industry has long been a prime target for cyber criminals due to the sensitive nature of patient data, large complex environments, widespread use of legacy technology and the potential financial gains from data breaches: Irrespective of organization size, it is hard to keep up with these evolving threat vectors, while maintaining the focus on improving access to and quality of healthcare. Ransomware attacks on healthcare organizations can be among the most costly and far reaching, with 67 percent of surveyed organizations having experienced a ransomware attack in the past 12 months.

                      For most organizations recovery can take up to a month, and cripple operations. The pressure is on the healthcare industry to advance cybersecurity measures. In the spirit of less is more, 75 percent of organizations seek to consolidate the number of cybersecurity vendors they use to reduce operational complexity and improve risk mitigation.

                      How to address this issue? By leveraging cybersecurity vendors with full stack security solutions and AI-powered threat hunting and detection, healthcare organizations can have new threat detection models in place within hours to stay ahead of new and evolving threats. 

                      Improve DevOps for the cloud 

                      Improving healthcare information management will require DevOps engineering to scale substantially: As the efficiency of DevOps teams scale, the efficiency of all knowledge workers across the enterprise will also scale. By integrating development and operations, DevOps teams can streamline application delivery and IT infrastructure management, ensuring faster, more reliable deployment of services.

                      How to address this issue? Leveraging automation and real-time analytics, companies can enhance operational efficiency, improve system performance, and maintain robust security standards. With GenAI, testing is done with less human involvement to drive productivity from days to minutes. This approach fosters innovation, scalability and agility, enabling healthcare organizations to adapt quickly to market changes and regulatory demands while optimizing their IT investments 

                      OpenText: Your trusted partner of choice

                      OpenText is the world’s leader in information management and offers the most complete and integrated information management platform.

                      We serve industries with the most complex information challenges and largest data sets, including hundreds of healthcare providers and payers, as well as government health organizations and global service providers, helping them organize, automate, connect, and protect data. No information management platform is more secure or scalable to manage high volumes of information to elevate human potential across your organization.

                      Visit us at HIMSS 2025

                      We welcome the opportunity to be your strategic partner in your journey to safely deliver great healthcare experiences and outcomes. To see our capabilities for yourself, please come see us at Venetian Level 2, booth # 4861 at this year's HIMSS Global Health Conference & Exhibition (March 3-6, 2025, Las Vegas).

                      The post HIMSS: How OpenText is powering the future of healthcare appeared first on OpenText Blogs.

                      ]]>
                      OpenText named a Leader in three IDC MarketScape reports https://blogs.opentext.com/opentext-named-a-leader-in-three-idc-marketscape-reports/ Thu, 23 Jan 2025 18:47:09 +0000 https://blogs.opentext.com/?p=999306490

                      It’s a new year, offering fresh opportunities, but for business leaders, the challenges of rising customer expectations, outdated systems, and unpredictable shifts show no signs of slowing down.

                      Enter OpenText™ Experience Cloud – your trusted partner in turning complexity into competitive advantage for marketing, communications, and customer success teams. And we’re starting the year with a bang: OpenText has been recognized as a Leader in three new IDC MarketScapes:

                      • IDC MarketScape: Worldwide Automated Document Generation and Customer Communication Management 2024 Vendor Assessment (doc # US52111324 , December 2024)
                      • IDC MarketScape: Worldwide Intelligent Customer Communications Management 2024 Vendor Assessment (doc # US51359124 , December 2024)
                      • IDC MarketScape: Worldwide Digital Fax 2024 Vendor Assessment (doc # US51812124, December 2024)

                      OpenText was previously named a Leader in the IDC MarketScape: Worldwide Intelligent Digital Asset Management 2024 Vendor Assessment (doc # US51265723, July 2024).

                      We believe these recognitions reflect an ongoing commitment to innovation, customer-centric design and industry expertise, enabling businesses to build deeper connections, drive efficiencies and scale their digital transformation efforts. With its next-generation capabilities, OpenText Experience Cloud is built for modern CX leaders to meet the evolving needs of the digital-first world.  

                      OpenText innovates in customer communications management (CCM)

                      OpenTextTM Communications (Exstream) was recognized for its broad capability set, integrated AI and ability to handle high-volume customer communications. Strengths include the dynamic preview capabilities of OpenText Experience Aviator, cloud-based composition engine, design tool that drives brand consistency, seamless integration of a customer data tool and a vast partner network.

                      The IDC MarketScape for Automated Document Generation for CCM noted “The persona-driven design environment ensures consistent branding in the templates and communications. OpenText seamlessly integrates with adjacent modules for personalized journeys and interactive customer engagement.”

                      A leader in digital fax

                      OpenText is proud to have been named a Leader in the 2024 IDC MarketScape for Digital Fax. Building off decades of innovation in digital fax, OpenText continues to blaze a trail of innovation when it comes to cloud fax, interoperability, and reliability. A significant partner ecosystem boosts go-to-market efforts and enables OpenText to offer fax any way customers want it.

                      Building on strengths in intelligent digital asset management

                      With decades of experience in DAM, OpenText was named a Leader in the IDC MarketScape: Worldwide Intelligent Digital Asset Management 2024 Vendor Assessment. According to the report, “OpenText excels at handling strategic transformations, multinational operations, intricate use cases, legacy system integrations, specific hosting requirements, and highly regulated environments. OpenText also supports rich media and document workflows.” Read the excerpt.

                      Partner with a Leader

                      We believe OpenText Experience Cloud brings unmatched expertise across customer communications, digital fax, and digital asset management. No matter your organization's size or industry, OpenText is ready to help you transform your technology and elevate your digital experience. See why leading brands choose OpenText.

                      The post OpenText named a Leader in three IDC MarketScape reports appeared first on OpenText Blogs.

                      ]]>

                      It’s a new year, offering fresh opportunities, but for business leaders, the challenges of rising customer expectations, outdated systems, and unpredictable shifts show no signs of slowing down.

                      Enter OpenText™ Experience Cloud – your trusted partner in turning complexity into competitive advantage for marketing, communications, and customer success teams. And we’re starting the year with a bang: OpenText has been recognized as a Leader in three new IDC MarketScapes:

                      • IDC MarketScape: Worldwide Automated Document Generation and Customer Communication Management 2024 Vendor Assessment (doc # US52111324 , December 2024)
                      • IDC MarketScape: Worldwide Intelligent Customer Communications Management 2024 Vendor Assessment (doc # US51359124 , December 2024)
                      • IDC MarketScape: Worldwide Digital Fax 2024 Vendor Assessment (doc # US51812124, December 2024)

                      OpenText was previously named a Leader in the IDC MarketScape: Worldwide Intelligent Digital Asset Management 2024 Vendor Assessment (doc # US51265723, July 2024).

                      We believe these recognitions reflect an ongoing commitment to innovation, customer-centric design and industry expertise, enabling businesses to build deeper connections, drive efficiencies and scale their digital transformation efforts. With its next-generation capabilities, OpenText Experience Cloud is built for modern CX leaders to meet the evolving needs of the digital-first world.  

                      OpenText innovates in customer communications management (CCM)

                      OpenTextTM Communications (Exstream) was recognized for its broad capability set, integrated AI and ability to handle high-volume customer communications. Strengths include the dynamic preview capabilities of OpenText Experience Aviator, cloud-based composition engine, design tool that drives brand consistency, seamless integration of a customer data tool and a vast partner network.

                      The IDC MarketScape for Automated Document Generation for CCM noted “The persona-driven design environment ensures consistent branding in the templates and communications. OpenText seamlessly integrates with adjacent modules for personalized journeys and interactive customer engagement.”

                      A leader in digital fax

                      OpenText is proud to have been named a Leader in the 2024 IDC MarketScape for Digital Fax. Building off decades of innovation in digital fax, OpenText continues to blaze a trail of innovation when it comes to cloud fax, interoperability, and reliability. A significant partner ecosystem boosts go-to-market efforts and enables OpenText to offer fax any way customers want it.

                      Building on strengths in intelligent digital asset management

                      With decades of experience in DAM, OpenText was named a Leader in the IDC MarketScape: Worldwide Intelligent Digital Asset Management 2024 Vendor Assessment. According to the report, “OpenText excels at handling strategic transformations, multinational operations, intricate use cases, legacy system integrations, specific hosting requirements, and highly regulated environments. OpenText also supports rich media and document workflows.” Read the excerpt.

                      Partner with a Leader

                      We believe OpenText Experience Cloud brings unmatched expertise across customer communications, digital fax, and digital asset management. No matter your organization's size or industry, OpenText is ready to help you transform your technology and elevate your digital experience. See why leading brands choose OpenText.

                      The post OpenText named a Leader in three IDC MarketScape reports appeared first on OpenText Blogs.

                      ]]>
                      Four key strategies for building a robust cloud fax solution with SIP https://blogs.opentext.com/four-key-strategies-for-building-a-robust-cloud-fax-solution-with-sip/ Thu, 28 Nov 2024 05:00:00 +0000 https://blogs.opentext.com/four-key-strategies-for-building-a-robust-cloud-fax-solution-with-sip/

                      Transitioning to Session Initiation Protocol (SIP) from analog faxing is a significant step in modernizing communication systems. However, creating a strong and reliable cloud fax ecosystem requires more than just the shift to SIP. To truly maximize the potential of SIP-based faxing, cloud fax providers must focus on four critical areas and strategies that address common challenges and ways to fortify their faxing infrastructure.  

                      1. Enhancing reliability: SIP-optimized strategies  

                      While SIP brings digital efficiency to faxing, its compatibility with traditional fax protocols requires thoughtful optimization:  

                      • Leveraging fax-friendly protocols: Adopting T.38, a protocol designed specifically for faxing over digital networks, to mitigate common issues like latency and packet loss. Working with experienced providers ensures smoother implementation.  

                      • Optimizing network performance: To reduce latency, jitter, and packet loss through proactive network monitoring and maintenance, ensuring dependable fax transmission.  

                      • Upgrade legacy equipment: Using modern Analog Telephone Adapters (ATAs) designed for SIP or replacing outdated machines with digital fax application solutions to improve reliability.  

                      By addressing these factors, cloud fax providers can significantly enhance the reliability of their SIP-based cloud faxing ecosystem.  

                      2. Managing costs: ensuring predictable and efficient savings  

                      While SIP offers cost advantages, effective cost management ensures these savings are maximized:  

                      • Reducing retry-related costs: Minimizing transmission errors with high-quality network configurations and intelligent retry mechanisms.  

                      • Streamline international faxing: Working with providers offering competitive rates for global communications or choosing cloud fax solutions with inclusive international pricing.  

                      Focusing on cost efficiency allows providers to fully leverage SIP’s economic benefits without unexpected expenses and passing these savings down to their customers.  

                      3. Strengthening network infrastructure for seamless compatibility  

                      A robust network setup is foundational for ensuring smooth SIP faxing:  

                      • Specialized configurations: Businesses must work with providers who intrinsically fine-tune firewalls, NAT settings, and ATAs to prevent disruptions.  

                      • Implementing failover solutions: Cloud Fax providers must ensure system redundancy through secondary setups or cloud-based failover mechanisms to maintain communication during outages.  

                      • Simplifying telephony systems: Cloud fax providers that consolidate infrastructure to reduce complexity and minimize points of failure are best suited to serve the needs of their customers.  

                      By refining the technical SIP ecosystem, businesses can enjoy a seamless and reliable faxing experience with their Cloud Fax providers who are leveraging SIP.  

                      4. Prioritizing security and compliance  

                      For industries and businesses handling sensitive data, robust security measures are crucial for Cloud Faxing using a SIP infrastructure – the following are necessary inherent technical capabilities:  

                      • Data encryption: Incredibly important to protect transmissions with advanced encryption protocols.  

                      • Mitigating threats: By using firewalls, intrusion detection systems, and SIP-specific security features to prevent data breaches.  

                      • Regulatory compliance: Partnering with cloud fax providers that ensure adherence to standards like HIPAA, PCI-DSS, or GDPR.  

                      Focusing on security safeguards sensitive communications reinforces trust in SIP-based cloud fax providers.  

                      The role of cloud faxing in a SIP ecosystem  

                      These SIP strategies and capabilities complement SIP by addressing its technical challenges and adding value to the cloud faxing process:  

                      • Enhancing reliability: Thus, cloud faxing eliminates issues like jitter, codec mismatches, and hardware dependencies by operating within virtualized environments.  

                      • Simplified deployment: This helps businesses avoid extensive configurations with a hassle-free setup that bypasses the need for ATAs or specialized equipment.  

                      • Predictable costs: With transparent pricing models eliminate unexpected fees, providing cost control and simplicity.  

                      With solutions like OpenTextTM Core Fax, businesses gain the combined benefits of SIP’s flexibility and cloud faxing’s reliability, achieving a secure, efficient, and cost-effective communication ecosystem.  

                      By focusing on these four key areas, reliability, cost management, infrastructure, and security, cloud fax providers can build a robust cloud fax infrastructure that meets modern demands while leveraging the advantages of SIP. To learn more about what OpenText has to offer visit our Cloud Fax Solutions web page.   

                      The post Four key strategies for building a robust cloud fax solution with SIP appeared first on OpenText Blogs.

                      ]]>

                      Transitioning to Session Initiation Protocol (SIP) from analog faxing is a significant step in modernizing communication systems. However, creating a strong and reliable cloud fax ecosystem requires more than just the shift to SIP. To truly maximize the potential of SIP-based faxing, cloud fax providers must focus on four critical areas and strategies that address common challenges and ways to fortify their faxing infrastructure.  

                      1. Enhancing reliability: SIP-optimized strategies  

                      While SIP brings digital efficiency to faxing, its compatibility with traditional fax protocols requires thoughtful optimization:  

                      • Leveraging fax-friendly protocols: Adopting T.38, a protocol designed specifically for faxing over digital networks, to mitigate common issues like latency and packet loss. Working with experienced providers ensures smoother implementation.  
                      • Optimizing network performance: To reduce latency, jitter, and packet loss through proactive network monitoring and maintenance, ensuring dependable fax transmission.  
                      • Upgrade legacy equipment: Using modern Analog Telephone Adapters (ATAs) designed for SIP or replacing outdated machines with digital fax application solutions to improve reliability.  

                      By addressing these factors, cloud fax providers can significantly enhance the reliability of their SIP-based cloud faxing ecosystem.  

                      2. Managing costs: ensuring predictable and efficient savings  

                      While SIP offers cost advantages, effective cost management ensures these savings are maximized:  

                      • Reducing retry-related costs: Minimizing transmission errors with high-quality network configurations and intelligent retry mechanisms.  
                      • Streamline international faxing: Working with providers offering competitive rates for global communications or choosing cloud fax solutions with inclusive international pricing.  

                      Focusing on cost efficiency allows providers to fully leverage SIP’s economic benefits without unexpected expenses and passing these savings down to their customers.  

                      3. Strengthening network infrastructure for seamless compatibility  

                      A robust network setup is foundational for ensuring smooth SIP faxing:  

                      • Specialized configurations: Businesses must work with providers who intrinsically fine-tune firewalls, NAT settings, and ATAs to prevent disruptions.  
                      • Implementing failover solutions: Cloud Fax providers must ensure system redundancy through secondary setups or cloud-based failover mechanisms to maintain communication during outages.  
                      • Simplifying telephony systems: Cloud fax providers that consolidate infrastructure to reduce complexity and minimize points of failure are best suited to serve the needs of their customers.  

                      By refining the technical SIP ecosystem, businesses can enjoy a seamless and reliable faxing experience with their Cloud Fax providers who are leveraging SIP.  

                      4. Prioritizing security and compliance  

                      For industries and businesses handling sensitive data, robust security measures are crucial for Cloud Faxing using a SIP infrastructure – the following are necessary inherent technical capabilities:  

                      • Data encryption: Incredibly important to protect transmissions with advanced encryption protocols.  
                      • Mitigating threats: By using firewalls, intrusion detection systems, and SIP-specific security features to prevent data breaches.  
                      • Regulatory compliance: Partnering with cloud fax providers that ensure adherence to standards like HIPAA, PCI-DSS, or GDPR.  

                      Focusing on security safeguards sensitive communications reinforces trust in SIP-based cloud fax providers.  

                      The role of cloud faxing in a SIP ecosystem  

                      These SIP strategies and capabilities complement SIP by addressing its technical challenges and adding value to the cloud faxing process:  

                      • Enhancing reliability: Thus, cloud faxing eliminates issues like jitter, codec mismatches, and hardware dependencies by operating within virtualized environments.  
                      • Simplified deployment: This helps businesses avoid extensive configurations with a hassle-free setup that bypasses the need for ATAs or specialized equipment.  
                      • Predictable costs: With transparent pricing models eliminate unexpected fees, providing cost control and simplicity.  

                      With solutions like OpenTextTM Core Fax, businesses gain the combined benefits of SIP’s flexibility and cloud faxing’s reliability, achieving a secure, efficient, and cost-effective communication ecosystem.  

                      By focusing on these four key areas, reliability, cost management, infrastructure, and security, cloud fax providers can build a robust cloud fax infrastructure that meets modern demands while leveraging the advantages of SIP. To learn more about what OpenText has to offer visit our Cloud Fax Solutions web page.   

                      The post Four key strategies for building a robust cloud fax solution with SIP appeared first on OpenText Blogs.

                      ]]>
                      Embrace AI Knowledge Work with Cloud Editions (CE) 24.4 https://blogs.opentext.com/embrace-ai-knowledge-work-with-cloud-editions-ce-24-4/ Tue, 19 Nov 2024 14:30:00 +0000 https://blogs.opentext.com/embrace-ai-knowledge-work-with-cloud-editions-ce-24-4/

                      As we close the first quarter of OpenText’s new financial year, our commitment to driving innovation in information solutions remains unwavering. With most enterprises now adopting multi-cloud strategies to enhance flexibility, reduce vendor lock-in, and improve resilience, OpenText is dedicated to equipping our customers with the tools to excel in this dynamic, data-driven landscape. Our focus continues to be on empowering your competitive edge through Business Clouds, Business AI, and Business Technology solutions that drive innovation, streamline operations, and fuel growth with seamless, automated information management solutions.

                      Today, at OpenText World 2024 in Las Vegas, we proudly unveil Cloud Editions (CE) 24.4. This latest release builds on our robust cloud, AI, and cybersecurity capabilities, offering the ideal foundation for a secure, efficient multi-cloud approach. In today’s multi-cloud environment, seamless data flow across platforms is crucial for data accessibility, informed decision-making, and uninterrupted operations. CE 24.4 enables organizations to unify digital systems into one cohesive solution, supporting compliant and efficient data movement across complex multi-cloud setups while mitigating risk. By leveraging AI, we’re empowering the next generation of work—unlocking workforce potential to drive more strategic, high-impact outcomes. It’s time to let technology handle the details so your teams can focus on what matters. There is still time to join us at OpenText World or please join us via our virtual live stream - registration is still open.

                      I am also extremely proud to announce the completion of our Titanium X roadmap, that provides organizations with a comprehensive, resilient foundation for intelligent digital transformation while ensuring strong security and regulatory compliance. We’re dedicated to delivering the technologies and innovations that transform challenges into opportunities in a multi-cloud world.

                      Following today’s announcement, let’s explore how we are reimagining information to lead the digital future:

                      New innovations in Business Cloud

                      Fast-changing work environments can only thrive with secure access to knowledge, an essential requirement for staying competitive. We equip engineers, IT professionals, and teams with integrated, secure technologies designed to simplify operations and boost efficiency, ensuring you can thrive in an increasingly complex digital landscape.

                      OpenText™ Cybersecurity Cloud

                      In CE 24.4, OpenText™ Secure Cloud is designed to unlock the full potential of Managed Service Providers (MSPs) by offering modern, user-friendly interfaces and streamlined operations. With enhanced analytics, integrated management, and a simplified ordering experience, this platform empowers MSPs to boost growth and reduce expenses while providing comprehensive cybersecurity solutions to small and medium-sized business (SMB) customers.

                      By offering flexible, low-cost cybersecurity bundles tailored specifically for MSPs and the SMB market, OpenText Secure Cloud helps consolidate vendors, minimizing the complexity and cost of delivering services. MSPs can easily order, deploy, and manage these solutions through a single intuitive console, allowing them to protect customers with cost-effective, all-encompassing security solutions without sacrificing service quality. This simplicity drives efficiency, enabling MSPs to streamline their security stack while delivering positive outcomes for their SMB clients.

                      OpenText™ Experience Cloud

                      In this release, we have enhanced OpenText™ Experience Cloud - a fully integrated, composable portfolio designed to elevate customer experiences and engagement within a unified environment. This empowers organizations to reimagine conversations and customer interactions with advanced capabilities in communications and messaging, customer data and journeys, and secure fax solutions.  

                      Innovations in CE 24.4, include: 

                      • OpenText™ Communications (Exstream™), our leading customer communications management platform, now includes improved migration tools and design accelerators to simplify cloud transitions and upgraded job management for high-volume communications. Additionally, customer experience leaders can leverage optimized communications orchestration to boost operations efficiency. These updates support businesses to streamline workflows in managing customer interactions, aligning with their goals to modernize both customer experience strategies and technology ecosystems 
                      • OpenText™ Core Messaging part of an end-to-end cloud-based platform for personalized communications now supports RCS (rich communication services) - whether it’s email, WhatsApp, SMS, web, mobile, or print. This expanded channel offering allows organizations to engage customers through their preferred channels, enhancing their experience with rich media options like images and branded profiles for easy identification. This development emphasizes real-time, on-demand communications, encouraging businesses to deliver tailored, modern experiences that meet customer where they are, every time.  
                      • OpenText™ Customer Data and OpenText™ Core Journey now offers expanded unified customer data management capabilities, including preference management with real-time, enabling seamless personalization for more tailored, impactful customer experiences. 

                      Finally, CE 24.4 sees innovations to OpenText™ Core Fax and OpenText™ Fax (RightFax) to transform traditional faxing by offering a secure, private or public cloud-based subscription model, allowing organizations to seamlessly shift from on-premises fax servers without IT disruption. These solutions integrate effortlessly with multifunction printers, electronic medical records (EMRs), and platforms like Webex and Microsoft Teams, ensuring vital communication systems stay fully connected. Designed for industries handling sensitive data - such as healthcare, finance, legal, and government - OpenText’s cloud fax solutions empower global organizations to modernize their fax infrastructure with security and adeptness. 

                      OpenText™ IT Operations Cloud

                      To further innovate our IT Operations Cloud offerings, OpenText™ Core Cloud Network Observability is a powerful new addition to our suite of observability solutions, which includes OpenText™ Core Infrastructure Observability and OpenText™ Core Application Observability. Together, these tools equip enterprises with the critical capabilities needed to detect and address cloud performance issues whether infra, app, or network, providing comprehensive visibility to optimize cloud environments and drive business growth.

                      Let’s break it down:

                      OpenText™ Core Cloud Network Observability: This new product offers robust cloud network stack discovery, monitoring, and traffic analysis. It enables businesses to visualize their AWS cloud networks through detailed cloud network maps, overlaying performance and application flow data to give a clear picture of network health and performance.

                      OpenText™ Core Infrastructure Observability: OpenText Core Infrastructure Observability delivers unified observability for multi-cloud and on-premises infrastructure by injecting the root-cause analysis process with analytics and guided workflows. This solution enhances infrastructure content by improving application coverage and integrating with private VMware and cloud clusters, including AWS and Azure. Additionally, it extends content capabilities to MongoDB, further enriching the observability framework.

                      OpenText™ Core Application Observability: OpenText Core Application Observability offers cost-effective application observability built with native OpenTelemetry. In addition to correlated metrics, logs, and traces, OpenText Core Application Observability enhances the application observability process by integrating with OpenText Core Cloud Network Observability and OpenText Infrastructure Observability to enhance troubleshooting efforts, enabling better incident resolution through a complete understanding of cloud-based networks, infrastructure, and applications.

                      With this comprehensive solution, businesses can proactively manage their cloud environments, ensuring optimal performance and reliability while cultivating growth in today’s competitive landscape.

                      Learn More: What is Network Observability?
                      Learn More: What is Observability?

                      New innovations in Business AI

                      Harness generative-AI to help unlock the full potential of your intellectual property. Our AI-powered assistants work seamlessly across large, confidential data sets, ensuring that only authorized individuals access the right information at the right time, safeguarding both security and value.

                      OpenText™ Intelligence Aviator: Designed to encourage a truly data-driven culture, this innovation starts by empowering enterprise teams to interact with business intelligence data in a more intuitive, user-friendly way. With intelligent LLM-powered capabilities, users can now engage with data through simple, natural language conversations, making the process of accessing, analyzing, and visualizing information far more accessible, even for those without deep technical expertise.

                      For organizations striving to integrate data-driven decision-making across departments, this tool offers significant advantages. An ecommerce business, for example, needing to quickly assess sales performance across multiple regions, traditionally would require a specialized data analyst to extract and interpret the data. Instead, with OpenText Intelligence Aviator, line-of-business users, such as regional managers, can directly ask for specific data insights and generate instant, actionable results. By simplifying data interaction, OpenText Intelligence Aviator ensures that data becomes a central part of everyday decision-making, making it easier for enterprises to leverage their business intelligence and stay agile in competitive markets.

                      OpenText™ Content Aviator: Now integrated with OpenText™ Information Archive, OpenText Content Aviator revolutionizes how IT data managers interact with legacy content and archived data. Through an intuitive LLM-powered chat interface, users can easily access, retrieve, and summarize archived data using natural language to uncover relevant insights in a matter of seconds.

                      With intuitive natural language conversation, users can access rapid answers to unfamiliar archived content, greatly enhancing productivity while assuring sensitive and proprietary information remains secure and adheres to organizational security protocols. OpenText Content Aviator enables smarter, faster, and safeguarded data retrieval from archived systems, making it an indispensable part of the end-user experience when accessing vast amounts of legacy content.

                      OpenText™ DevOps Aviator: A transformative solution that now harnesses generative-AI and LLMs to automate the conversion of video recordings into manual tests and defect reproduction sequences - completely eliminating the need for coding. This drastically reduces the time developers, testers, and engineers spend creating manual tests, turning hours of footage into actionable tests in just minutes, accelerating project timelines and boosting productivity.

                      In practice, a software development team troubleshooting a critical bug can quickly generate test cases from recorded user interactions, streamlining defect reproduction. By leveraging the AI-assisted chat feature, teams can also convert AI-generated content into actionable tests using OpenText™ Core Software Delivery Platform, enabling faster iteration with fewer errors. This innovative approach allows teams to focus more on problem-solving and less on manual tasks, delivering higher-quality products faster and ensuring smoother workflows across development cycles.

                      New innovations in Business Technology

                      As workloads shift to the cloud, connected data becomes critical. At OpenText, we offer robust, flexible data platforms that can be deployed in private clouds, public clouds, or via APIs, delivering enterprise-grade capabilities no matter the deployment method.

                      OpenText™ Analytics

                      OpenText™ Information Intelligence - Thrust API: This new innovation to CE 24.4 brings together the power of OpenText™ Intelligent Classification, and OpenText™ Knowledge Discovery into one single, intelligent solution that allows independent software vendors (ISVs) and businesses to manage, control and prevent sensitive information from being shared inside and outside an organization – a critical asset industries - such as healthcare, financial services, and government - needing to align with stringent personal identifiable information rules and compliance regulations to mitigate risk.

                      Unstructured data - emails, documents, contracts, and more - often hold sensitive information, but identifying and preventing the sharing of this data can be a challenge. That’s where the Thrust API steps in. By combining AI-powered classification, data analytics, and risk detection into one solution, IT teams can uncover hidden insights, identify anomalies, and preemptively address potential mismanagement of information. Consider a financial services provider handling a high volume of sensitive client information. With traditional methods, identifying potentially risky and sensitive information being shared outside of the organization could be time-consuming and error prone. By using OpenText Information Intelligence – Thrust API, the financial provider can automate this process, ensuring that sensitive content is flagged in real time, allowing the team to address security and compliance concerns before they escalate. This solution is designed to reduce the effort and time required for risk-related initiatives, enabling teams to focus on strategic priorities while maintaining strong data security. In an era where data privacy regulations are tighter than ever, having the ability to analyze and secure unstructured data is not just an advantage - it’s a necessity.

                      And finally,

                      I'm pleased to share some exciting news about our latest advancements in security compliance and governance that will benefit our clients across various sectors.

                      OpenText™ Content Management (Extended ECM), has achieved Protected B certification from the Government of Canada. This significant milestone means that Canadian government organizations can now adopt OpenText Content Management in the AWS public cloud with the confidence that their data and workloads are secure and protected. With this certification, organizations can modernize citizen-facing services and automated workflows - such as grants, benefits, and permitting - ultimately enhancing service delivery and citizen engagement.

                      Additionally, on September 11, 2024, OpenText received authorization on its OpenText™ IT Management Platform (ITMX) for the Federal Risk and Authorization Management Program (FedRAMP). The IT Management Platform (ITMX) comprises a suite of solutions, including OpenText™ Service Management, OpenText™ Asset Management  , OpenText™ Universal Discovery and OpenText™ Project and Portfolio Management. This FedRAMP authorization provides United States federal agencies with the confidence to utilize OpenText solutions to deliver modern user services, enhance IT productivity, and reduce both risks and operational costs.

                      Together, these advancements reinforce our commitment to providing secure, innovative solutions that empower organizations to thrive in their respective sectors.

                      Looking for more?  

                      For more on all the CE 24.4 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to maximise your AI, cloud, and security journey.

                      The post Embrace AI Knowledge Work with Cloud Editions (CE) 24.4 appeared first on OpenText Blogs.

                      ]]>

                      As we close the first quarter of OpenText’s new financial year, our commitment to driving innovation in information solutions remains unwavering. With most enterprises now adopting multi-cloud strategies to enhance flexibility, reduce vendor lock-in, and improve resilience, OpenText is dedicated to equipping our customers with the tools to excel in this dynamic, data-driven landscape. Our focus continues to be on empowering your competitive edge through Business Clouds, Business AI, and Business Technology solutions that drive innovation, streamline operations, and fuel growth with seamless, automated information management solutions.

                      Today, at OpenText World 2024 in Las Vegas, we proudly unveil Cloud Editions (CE) 24.4. This latest release builds on our robust cloud, AI, and cybersecurity capabilities, offering the ideal foundation for a secure, efficient multi-cloud approach. In today’s multi-cloud environment, seamless data flow across platforms is crucial for data accessibility, informed decision-making, and uninterrupted operations. CE 24.4 enables organizations to unify digital systems into one cohesive solution, supporting compliant and efficient data movement across complex multi-cloud setups while mitigating risk. By leveraging AI, we’re empowering the next generation of work—unlocking workforce potential to drive more strategic, high-impact outcomes. It’s time to let technology handle the details so your teams can focus on what matters. There is still time to join us at OpenText World or please join us via our virtual live stream - registration is still open.

                      I am also extremely proud to announce the completion of our Titanium X roadmap, that provides organizations with a comprehensive, resilient foundation for intelligent digital transformation while ensuring strong security and regulatory compliance. We’re dedicated to delivering the technologies and innovations that transform challenges into opportunities in a multi-cloud world.

                      Following today’s announcement, let’s explore how we are reimagining information to lead the digital future:

                      New innovations in Business Cloud

                      Fast-changing work environments can only thrive with secure access to knowledge, an essential requirement for staying competitive. We equip engineers, IT professionals, and teams with integrated, secure technologies designed to simplify operations and boost efficiency, ensuring you can thrive in an increasingly complex digital landscape.

                      OpenText™ Cybersecurity Cloud

                      In CE 24.4, OpenText™ Secure Cloud is designed to unlock the full potential of Managed Service Providers (MSPs) by offering modern, user-friendly interfaces and streamlined operations. With enhanced analytics, integrated management, and a simplified ordering experience, this platform empowers MSPs to boost growth and reduce expenses while providing comprehensive cybersecurity solutions to small and medium-sized business (SMB) customers.

                      By offering flexible, low-cost cybersecurity bundles tailored specifically for MSPs and the SMB market, OpenText Secure Cloud helps consolidate vendors, minimizing the complexity and cost of delivering services. MSPs can easily order, deploy, and manage these solutions through a single intuitive console, allowing them to protect customers with cost-effective, all-encompassing security solutions without sacrificing service quality. This simplicity drives efficiency, enabling MSPs to streamline their security stack while delivering positive outcomes for their SMB clients.

                      OpenText™ Experience Cloud

                      In this release, we have enhanced OpenText™ Experience Cloud - a fully integrated, composable portfolio designed to elevate customer experiences and engagement within a unified environment. This empowers organizations to reimagine conversations and customer interactions with advanced capabilities in communications and messaging, customer data and journeys, and secure fax solutions.  

                      Innovations in CE 24.4, include: 

                      • OpenText™ Communications (Exstream™), our leading customer communications management platform, now includes improved migration tools and design accelerators to simplify cloud transitions and upgraded job management for high-volume communications. Additionally, customer experience leaders can leverage optimized communications orchestration to boost operations efficiency. These updates support businesses to streamline workflows in managing customer interactions, aligning with their goals to modernize both customer experience strategies and technology ecosystems 
                      • OpenText™ Core Messaging part of an end-to-end cloud-based platform for personalized communications now supports RCS (rich communication services) - whether it’s email, WhatsApp, SMS, web, mobile, or print. This expanded channel offering allows organizations to engage customers through their preferred channels, enhancing their experience with rich media options like images and branded profiles for easy identification. This development emphasizes real-time, on-demand communications, encouraging businesses to deliver tailored, modern experiences that meet customer where they are, every time.  
                      • OpenText™ Customer Data and OpenText™ Core Journey now offers expanded unified customer data management capabilities, including preference management with real-time, enabling seamless personalization for more tailored, impactful customer experiences. 

                      Finally, CE 24.4 sees innovations to OpenText™ Core Fax and OpenText™ Fax (RightFax) to transform traditional faxing by offering a secure, private or public cloud-based subscription model, allowing organizations to seamlessly shift from on-premises fax servers without IT disruption. These solutions integrate effortlessly with multifunction printers, electronic medical records (EMRs), and platforms like Webex and Microsoft Teams, ensuring vital communication systems stay fully connected. Designed for industries handling sensitive data - such as healthcare, finance, legal, and government - OpenText’s cloud fax solutions empower global organizations to modernize their fax infrastructure with security and adeptness. 

                      OpenText™ IT Operations Cloud

                      To further innovate our IT Operations Cloud offerings, OpenText™ Core Cloud Network Observability is a powerful new addition to our suite of observability solutions, which includes OpenText™ Core Infrastructure Observability and OpenText™ Core Application Observability. Together, these tools equip enterprises with the critical capabilities needed to detect and address cloud performance issues whether infra, app, or network, providing comprehensive visibility to optimize cloud environments and drive business growth.

                      Let’s break it down:

                      OpenText™ Core Cloud Network Observability: This new product offers robust cloud network stack discovery, monitoring, and traffic analysis. It enables businesses to visualize their AWS cloud networks through detailed cloud network maps, overlaying performance and application flow data to give a clear picture of network health and performance.

                      OpenText™ Core Infrastructure Observability: OpenText Core Infrastructure Observability delivers unified observability for multi-cloud and on-premises infrastructure by injecting the root-cause analysis process with analytics and guided workflows. This solution enhances infrastructure content by improving application coverage and integrating with private VMware and cloud clusters, including AWS and Azure. Additionally, it extends content capabilities to MongoDB, further enriching the observability framework.

                      OpenText™ Core Application Observability: OpenText Core Application Observability offers cost-effective application observability built with native OpenTelemetry. In addition to correlated metrics, logs, and traces, OpenText Core Application Observability enhances the application observability process by integrating with OpenText Core Cloud Network Observability and OpenText Infrastructure Observability to enhance troubleshooting efforts, enabling better incident resolution through a complete understanding of cloud-based networks, infrastructure, and applications.

                      With this comprehensive solution, businesses can proactively manage their cloud environments, ensuring optimal performance and reliability while cultivating growth in today’s competitive landscape.

                      Learn More: What is Network Observability?
                      Learn More: What is Observability?

                      New innovations in Business AI

                      Harness generative-AI to help unlock the full potential of your intellectual property. Our AI-powered assistants work seamlessly across large, confidential data sets, ensuring that only authorized individuals access the right information at the right time, safeguarding both security and value.

                      OpenText™ Intelligence Aviator: Designed to encourage a truly data-driven culture, this innovation starts by empowering enterprise teams to interact with business intelligence data in a more intuitive, user-friendly way. With intelligent LLM-powered capabilities, users can now engage with data through simple, natural language conversations, making the process of accessing, analyzing, and visualizing information far more accessible, even for those without deep technical expertise.

                      For organizations striving to integrate data-driven decision-making across departments, this tool offers significant advantages. An ecommerce business, for example, needing to quickly assess sales performance across multiple regions, traditionally would require a specialized data analyst to extract and interpret the data. Instead, with OpenText Intelligence Aviator, line-of-business users, such as regional managers, can directly ask for specific data insights and generate instant, actionable results. By simplifying data interaction, OpenText Intelligence Aviator ensures that data becomes a central part of everyday decision-making, making it easier for enterprises to leverage their business intelligence and stay agile in competitive markets.

                      OpenText™ Content Aviator: Now integrated with OpenText™ Information Archive, OpenText Content Aviator revolutionizes how IT data managers interact with legacy content and archived data. Through an intuitive LLM-powered chat interface, users can easily access, retrieve, and summarize archived data using natural language to uncover relevant insights in a matter of seconds.

                      With intuitive natural language conversation, users can access rapid answers to unfamiliar archived content, greatly enhancing productivity while assuring sensitive and proprietary information remains secure and adheres to organizational security protocols. OpenText Content Aviator enables smarter, faster, and safeguarded data retrieval from archived systems, making it an indispensable part of the end-user experience when accessing vast amounts of legacy content.

                      OpenText™ DevOps Aviator: A transformative solution that now harnesses generative-AI and LLMs to automate the conversion of video recordings into manual tests and defect reproduction sequences - completely eliminating the need for coding. This drastically reduces the time developers, testers, and engineers spend creating manual tests, turning hours of footage into actionable tests in just minutes, accelerating project timelines and boosting productivity.

                      In practice, a software development team troubleshooting a critical bug can quickly generate test cases from recorded user interactions, streamlining defect reproduction. By leveraging the AI-assisted chat feature, teams can also convert AI-generated content into actionable tests using OpenText™ Core Software Delivery Platform, enabling faster iteration with fewer errors. This innovative approach allows teams to focus more on problem-solving and less on manual tasks, delivering higher-quality products faster and ensuring smoother workflows across development cycles.

                      New innovations in Business Technology

                      As workloads shift to the cloud, connected data becomes critical. At OpenText, we offer robust, flexible data platforms that can be deployed in private clouds, public clouds, or via APIs, delivering enterprise-grade capabilities no matter the deployment method.

                      OpenText™ Analytics

                      OpenText™ Information Intelligence - Thrust API: This new innovation to CE 24.4 brings together the power of OpenText™ Intelligent Classification, and OpenText™ Knowledge Discovery into one single, intelligent solution that allows independent software vendors (ISVs) and businesses to manage, control and prevent sensitive information from being shared inside and outside an organization – a critical asset industries - such as healthcare, financial services, and government - needing to align with stringent personal identifiable information rules and compliance regulations to mitigate risk.

                      Unstructured data - emails, documents, contracts, and more - often hold sensitive information, but identifying and preventing the sharing of this data can be a challenge. That’s where the Thrust API steps in. By combining AI-powered classification, data analytics, and risk detection into one solution, IT teams can uncover hidden insights, identify anomalies, and preemptively address potential mismanagement of information. Consider a financial services provider handling a high volume of sensitive client information. With traditional methods, identifying potentially risky and sensitive information being shared outside of the organization could be time-consuming and error prone. By using OpenText Information Intelligence – Thrust API, the financial provider can automate this process, ensuring that sensitive content is flagged in real time, allowing the team to address security and compliance concerns before they escalate. This solution is designed to reduce the effort and time required for risk-related initiatives, enabling teams to focus on strategic priorities while maintaining strong data security. In an era where data privacy regulations are tighter than ever, having the ability to analyze and secure unstructured data is not just an advantage - it’s a necessity.

                      And finally,

                      I'm pleased to share some exciting news about our latest advancements in security compliance and governance that will benefit our clients across various sectors.

                      OpenText™ Content Management (Extended ECM), has achieved Protected B certification from the Government of Canada. This significant milestone means that Canadian government organizations can now adopt OpenText Content Management in the AWS public cloud with the confidence that their data and workloads are secure and protected. With this certification, organizations can modernize citizen-facing services and automated workflows - such as grants, benefits, and permitting - ultimately enhancing service delivery and citizen engagement.

                      Additionally, on September 11, 2024, OpenText received authorization on its OpenText™ IT Management Platform (ITMX) for the Federal Risk and Authorization Management Program (FedRAMP). The IT Management Platform (ITMX) comprises a suite of solutions, including OpenText™ Service Management, OpenText™ Asset Management  , OpenText™ Universal Discovery and OpenText™ Project and Portfolio Management. This FedRAMP authorization provides United States federal agencies with the confidence to utilize OpenText solutions to deliver modern user services, enhance IT productivity, and reduce both risks and operational costs.

                      Together, these advancements reinforce our commitment to providing secure, innovative solutions that empower organizations to thrive in their respective sectors.

                      Looking for more?  

                      For more on all the CE 24.4 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to maximise your AI, cloud, and security journey.

                      The post Embrace AI Knowledge Work with Cloud Editions (CE) 24.4 appeared first on OpenText Blogs.

                      ]]>
                      Fax reimagined: harness the power of the cloud for seamless communications https://blogs.opentext.com/fax-reimagined-harness-the-power-of-the-cloud-for-seamless-communications/ Tue, 19 Nov 2024 05:00:00 +0000 https://blogs.opentext.com/fax-reimagined-harness-the-power-of-the-cloud-for-seamless-communications/

                      Fax might seem like a throwback, but it’s anything but obsolete—especially in industries like healthcare, finance, legal, and government, where secure, reliable communication is non-negotiable. Instead of ditching the fax, why not reimagine it with OpenText’s cloud-based solutions? With OpenText™ Core Fax and OpenText™ Fax (RightFax), traditional faxing evolves into a modern, cloud-powered tool for secure, seamless, and regulation-ready communication.

                      Why still choose fax? It’s here for a reason. In the world of healthcare, finance, and law, the importance of fax hasn’t faded. When sensitive information is exchanged daily—like patient records, legal documents, or financial data—fax is still a critical channel for secure communication. OpenText’s cloud fax solutions keep things simple, secure, and scalable, whether you’re in an exam room or a boardroom.

                      What’s new? Fax that feels like the future 

                      OpenText has taken faxing to the cloud, enabling organizations to retire on-premises servers without a hitch. Now, faxing is fully integrated with cloud platforms and major applications like Microsoft Teams, Webex, and even electronic medical records like MEDITECH. We’ve also enhanced our fax API to make it easy for developers to integrate fax into existing systems, opening the door to workflows that are faster, safer, and smarter.

                      Enterprise-grade security, made simple 

                      Moving to the cloud doesn’t mean sacrificing security. OpenText fax services are trusted by companies that operate in highly regulated sectors because they’re built to meet the strictest security and compliance standards. With certifications that include SOC 2, ISO 27001, HIPAA, PCI-DSS Level 1, and TX-RAMP, your faxes are protected in a fully secure, compliance-ready environment.

                      Goodbye, server room. Hello, cloud. 

                      Using OpenText Core Fax in the public cloud is about simplification. No more worrying about data centers or hardware. With a zero-IT footprint, you can allocate resources where they’re needed most. Plus, our flexible payment models mean you pay only for what you use, making it easier to scale without breaking the bank. And with our web API microservices, faxing can fit seamlessly into your automated workflows, making day-to-day operations smoother and faster.

                      The fax conversation: more than just a transmission 

                      Fax is no longer just about sending a document; it’s becoming part of the entire customer experience. Take healthcare: a faxed referral from a general practitioner to a specialist is more than just data—it’s a crucial step in a patient’s journey. Through integrations with OpenText Experience Cloud, fax now plays a role in shaping customer journeys and managing experiences, seamlessly connecting with other communication tools like email, SMS, and WhatsApp.

                      OpenText Core Fax and OpenText Fax 24.4 release: a cloud for every conversation 

                      With the latest OpenText Experience Cloud update, OpenText is reimagining fax as part of a broader, customer-centered approach. The 24.4 release empowers organizations to deliver fast, on-demand communication that meets customers wherever they are. Whether it’s a faxed contract, an SMS update, or an email confirmation, OpenText is reimagining communications as a CPaaS (Communications Platform as a Service), empowering businesses to craft meaningful, secure, and timely interactions.

                      Modernizing fax is about enhancing the experiences around it. With OpenText’s cloud-based fax solutions, the tool that once seemed outdated is now at the heart of secure, strategic, and future-ready communication. Ready to see what cloud faxing can do for your organization? Embrace a reimagined fax solution and bring communication up to speed with today’s demands. Don’t axe fax. Just reimagine it.

                      The post Fax reimagined: harness the power of the cloud for seamless communications appeared first on OpenText Blogs.

                      ]]>

                      Fax might seem like a throwback, but it’s anything but obsolete—especially in industries like healthcare, finance, legal, and government, where secure, reliable communication is non-negotiable. Instead of ditching the fax, why not reimagine it with OpenText’s cloud-based solutions? With OpenText™ Core Fax and OpenText™ Fax (RightFax), traditional faxing evolves into a modern, cloud-powered tool for secure, seamless, and regulation-ready communication.

                      Why still choose fax? It’s here for a reason. In the world of healthcare, finance, and law, the importance of fax hasn’t faded. When sensitive information is exchanged daily—like patient records, legal documents, or financial data—fax is still a critical channel for secure communication. OpenText’s cloud fax solutions keep things simple, secure, and scalable, whether you’re in an exam room or a boardroom.

                      What’s new? Fax that feels like the future 

                      OpenText has taken faxing to the cloud, enabling organizations to retire on-premises servers without a hitch. Now, faxing is fully integrated with cloud platforms and major applications like Microsoft Teams, Webex, and even electronic medical records like MEDITECH. We’ve also enhanced our fax API to make it easy for developers to integrate fax into existing systems, opening the door to workflows that are faster, safer, and smarter.

                      Enterprise-grade security, made simple 

                      Moving to the cloud doesn’t mean sacrificing security. OpenText fax services are trusted by companies that operate in highly regulated sectors because they’re built to meet the strictest security and compliance standards. With certifications that include SOC 2, ISO 27001, HIPAA, PCI-DSS Level 1, and TX-RAMP, your faxes are protected in a fully secure, compliance-ready environment.

                      Goodbye, server room. Hello, cloud. 

                      Using OpenText Core Fax in the public cloud is about simplification. No more worrying about data centers or hardware. With a zero-IT footprint, you can allocate resources where they’re needed most. Plus, our flexible payment models mean you pay only for what you use, making it easier to scale without breaking the bank. And with our web API microservices, faxing can fit seamlessly into your automated workflows, making day-to-day operations smoother and faster.

                      The fax conversation: more than just a transmission 

                      Fax is no longer just about sending a document; it’s becoming part of the entire customer experience. Take healthcare: a faxed referral from a general practitioner to a specialist is more than just data—it’s a crucial step in a patient’s journey. Through integrations with OpenText Experience Cloud, fax now plays a role in shaping customer journeys and managing experiences, seamlessly connecting with other communication tools like email, SMS, and WhatsApp.

                      OpenText Core Fax and OpenText Fax 24.4 release: a cloud for every conversation 

                      With the latest OpenText Experience Cloud update, OpenText is reimagining fax as part of a broader, customer-centered approach. The 24.4 release empowers organizations to deliver fast, on-demand communication that meets customers wherever they are. Whether it’s a faxed contract, an SMS update, or an email confirmation, OpenText is reimagining communications as a CPaaS (Communications Platform as a Service), empowering businesses to craft meaningful, secure, and timely interactions.

                      Modernizing fax is about enhancing the experiences around it. With OpenText’s cloud-based fax solutions, the tool that once seemed outdated is now at the heart of secure, strategic, and future-ready communication. Ready to see what cloud faxing can do for your organization? Embrace a reimagined fax solution and bring communication up to speed with today’s demands. Don’t axe fax. Just reimagine it.

                      The post Fax reimagined: harness the power of the cloud for seamless communications appeared first on OpenText Blogs.

                      ]]>
                      Baptist Hospitals of Southeast Texas makes more time for patient care by moving fax services to the cloud  https://blogs.opentext.com/baptist-hospitals-of-southeast-texas-makes-more-time-for-patient-care-by-moving-fax-services-to-the-cloud/ Thu, 03 Oct 2024 12:50:00 +0000 https://blogs.opentext.com/?p=999276461

                      At Baptist Hospitals of Southeast Texas (BHSET), our teams of physicians, nurses, and non-clinical staff are constantly working to deliver high-quality care. We provide a wide range of out- and in-patient services, as well as emergency medical care facilities and specialist treatment centers for cancer and behavioral health. 

                      We’re always looking for ways to improve our services and reach a wider community across Southeast Texas. To further that mission, we’re building new care facilities—such as our Regional Cancer Network—and acquiring local clinics. But as we expanded, we started to experience some growing pains. 

                      Planning future-ready fax services 

                      Like most U.S. healthcare providers, we rely on fax to help support the work we do. Around 15% of our 2,000 employees send and receive faxes daily, for a total of more than 1.2 million pages every year. These documents play an essential role in our front-line services, and any problems with our fax systems have the potential to cause delays to patient care. 

                      As our organization grew, we realized that our existing approach to fax was unable to keep pace. One of the biggest challenges was that we did the majority of our faxing manually, using analog fax lines and multifunction devices (MFDs). With so many hardlines in use across the organization, it was extremely difficult to track down the source of fax issues—even with our whole IT team working the problem. To compound the challenge, our telco providers were preparing for a major price increase on our analog fax lines. We knew we had to find a more effective and cost-efficient solution. 

                      Selecting a hybrid solution 

                      As we weighed our options, one solution stood out from the rest: OpenText RightFax Connect. We already had several years of positive experiences using RightFax for digital faxing. Moving to a hybrid deployment model—based on on-premises servers with cloud fax delivery—felt like the natural next step. 

                      Another big factor in our decision was the ability to leverage managed services from OpenText. With Remote Managed Services for RightFax Connect, OpenText keeps our fax services running optimally, which takes a big load off our IT team’s shoulders. OpenText also provides daily monitoring of our solution, which means they can proactively identify issues before they have the chance to cause downtime. 

                      Partnering for success 

                      When it came to the solution implementation, OpenText Professional Services really impressed us. I’ve been working in the IT sector for 25 years, and in all that time I’ve rarely met a project team who were as knowledgeable and supportive as the one that OpenText assigned us.  

                      OpenText proved that they were committed to our success right from the get-go. They helped us to work through technical issues during the solution implementation, and even built a custom integration between our clinical medical record repository and RightFax Connect. My own team told me many times throughout the project just how helpful the OpenText team had been. 

                      Saving time, enabling growth 

                      With help from OpenText Professional Services, we’ve successfully deployed RightFax Connect—and the next step is to port our legacy fax lines to the cloud. We’re now working with our telco providers to complete that process. When that work is finished, we’ll transform the way we handle faxes.  

                      Getting rid of our analog lines will allow us to avoid big price increases from our telco providers, delivering savings of over $200,000 a year. At the same time, we’ll gain the flexibility and scalability to support our growing business. We’re projecting 25% growth in our fax volumes over the next three years as we take on new clinics and new patients, and RightFax Connect will help us handle that with ease. 

                      Most importantly, moving from paper to digital fax will empower our clinicians to spend less time sorting through documents and more time on patient care. We plan to automate the processing of digital faxes, which has the potential to increase clinical efficiency by up to 20%—helping us to keep delivering responsive, high-quality patient care as we grow. 

                      To learn more about our work with OpenText, click here to read our case study now. 

                      The post Baptist Hospitals of Southeast Texas makes more time for patient care by moving fax services to the cloud  appeared first on OpenText Blogs.

                      ]]>

                      At Baptist Hospitals of Southeast Texas (BHSET), our teams of physicians, nurses, and non-clinical staff are constantly working to deliver high-quality care. We provide a wide range of out- and in-patient services, as well as emergency medical care facilities and specialist treatment centers for cancer and behavioral health. 

                      We’re always looking for ways to improve our services and reach a wider community across Southeast Texas. To further that mission, we’re building new care facilities—such as our Regional Cancer Network—and acquiring local clinics. But as we expanded, we started to experience some growing pains. 

                      Planning future-ready fax services 

                      Like most U.S. healthcare providers, we rely on fax to help support the work we do. Around 15% of our 2,000 employees send and receive faxes daily, for a total of more than 1.2 million pages every year. These documents play an essential role in our front-line services, and any problems with our fax systems have the potential to cause delays to patient care. 

                      As our organization grew, we realized that our existing approach to fax was unable to keep pace. One of the biggest challenges was that we did the majority of our faxing manually, using analog fax lines and multifunction devices (MFDs). With so many hardlines in use across the organization, it was extremely difficult to track down the source of fax issues—even with our whole IT team working the problem. To compound the challenge, our telco providers were preparing for a major price increase on our analog fax lines. We knew we had to find a more effective and cost-efficient solution. 

                      Selecting a hybrid solution 

                      As we weighed our options, one solution stood out from the rest: OpenText RightFax Connect. We already had several years of positive experiences using RightFax for digital faxing. Moving to a hybrid deployment model—based on on-premises servers with cloud fax delivery—felt like the natural next step. 

                      Another big factor in our decision was the ability to leverage managed services from OpenText. With Remote Managed Services for RightFax Connect, OpenText keeps our fax services running optimally, which takes a big load off our IT team’s shoulders. OpenText also provides daily monitoring of our solution, which means they can proactively identify issues before they have the chance to cause downtime. 

                      Partnering for success 

                      When it came to the solution implementation, OpenText Professional Services really impressed us. I’ve been working in the IT sector for 25 years, and in all that time I’ve rarely met a project team who were as knowledgeable and supportive as the one that OpenText assigned us.  

                      OpenText proved that they were committed to our success right from the get-go. They helped us to work through technical issues during the solution implementation, and even built a custom integration between our clinical medical record repository and RightFax Connect. My own team told me many times throughout the project just how helpful the OpenText team had been. 

                      Saving time, enabling growth 

                      With help from OpenText Professional Services, we’ve successfully deployed RightFax Connect—and the next step is to port our legacy fax lines to the cloud. We’re now working with our telco providers to complete that process. When that work is finished, we’ll transform the way we handle faxes.  

                      Getting rid of our analog lines will allow us to avoid big price increases from our telco providers, delivering savings of over $200,000 a year. At the same time, we’ll gain the flexibility and scalability to support our growing business. We’re projecting 25% growth in our fax volumes over the next three years as we take on new clinics and new patients, and RightFax Connect will help us handle that with ease. 

                      Most importantly, moving from paper to digital fax will empower our clinicians to spend less time sorting through documents and more time on patient care. We plan to automate the processing of digital faxes, which has the potential to increase clinical efficiency by up to 20%—helping us to keep delivering responsive, high-quality patient care as we grow. 

                      To learn more about our work with OpenText, click here to read our case study now. 

                      The post Baptist Hospitals of Southeast Texas makes more time for patient care by moving fax services to the cloud  appeared first on OpenText Blogs.

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