In today's hyper-complex, cloud-driven IT landscape, visibility isn't just a buzzword – it's the bedrock of operational success. For IT management, the challenges are mounting: sprawling cloud environments, ephemeral workloads, and the relentless pace of change can make effective management feel like an uphill battle.

Get the Sageable whitepaper, Modernizing Your CMDB for IT Operational Success, now.

You know the traditional Configuration Management Database (CMDB) was a foundational technology for ITSM. But let's be honest, those legacy systems, built for a static, monolithic era, are struggling to keep up with the real-time demands of dynamic cloud-native applications. Manual updates, outdated data, and a lack of integration can turn your CMDB into a "system of record" that's hopelessly out of sync with your "system of action".
 
But what if your CMDB could be more? What if it could be the central source of truth you desperately need for efficient capacity planning, robust security, and lightning-fast incident resolution in this new era?
 
The good news is that the CMDB is experiencing a renaissance. Forward-thinking vendors are pouring innovation into next-generation IT discovery and CMDB solutions, designed from the ground up for modern IT environments. These aren't your old, clunky databases. We're talking about dynamic, intelligent platforms that leverage cutting-edge advancements.
 
The CMDB of today must offer:
•    Real-time accuracy you can trust, eliminating the headaches of outdated information through intelligent automation.
•    Proactive resilience, helping you anticipate and prevent issues before they impact your services.
•    Accelerated incident management, empowering your teams with the precise insights needed for rapid detection, triage, and remediation.
•    Enhanced security and compliance, giving you granular control and immediate visibility into your IT estate.
•    Seamless integration with modern tools and methodologies, from DevOps to AIOps, ensuring your CMDB supports your strategic initiatives.
 
These transformative capabilities are already delivering significant results for organizations, leading to dramatic improvements in response times and substantial reductions in downtime.
 
Ready to discover how a modern CMDB can revolutionize your IT operations and improve your services?
Download our whitepaper, Modernizing Your CMDB for IT Operational Success, to explore the innovations driving this CMDB renaissance and learn how you can unlock visibility, efficiency, and resilience for your IT estate.

The post Is your CMDB ready for the demands of today and the future? appeared first on OpenText Blogs.

The complexity of modern software development demands a new paradigm. Traditional DevOps methods have served their purpose, but today, organizations need to level up the way they deliver software to stay ahead of the game. The never-ending friction between software security and speed of software delivery to meet the high demands of the business continue to grow. Next-gen AI-powered DevSecOps represents the next evolution—providing a balanced and strategic approach.

1. Poor insights and manual human tasks stifle innovation and increase costs.

Are you staying ahead of the curve by leveraging AI and automation to speed up development processes?

Developers are challenged to quickly innovate and meet the demands for higher software quality for the business. Accelerating the software development lifecycle (SDLC) can compromise security and increase errors that lead to delays and added resources and costs. Automated security testing enables frequent, reliable releases and provides key insights to reduce errors, helping teams keep up with demand, and organizations to maintain a competitive advantage by delivering software innovations quickly and securely.

The growing need for software quality collides with a shortage of skilled security test engineers and developers. Organizations are seeking AI-powered tools that automate testing and provide key insights enabling more efficiency and team collaboration, allowing developers and testers to work together more effectively, leading to more satisfied team members that produce better results.

Quality failures, whether functional, performance, or security based, create compelling events that can have ripple effects across pipeline processes. The shortage of skilled engineers and the reliance on manual testing that can be prone to human errors, highlights the need for AI-powered automation tools that automate testing and enhance quality management.

Accelerate speed-to-value for the latest innovations and enhance quality for the business with predictive AI-powered insights to make smarter decisions, and automated security testing to speed up workflows. This can significantly help eliminate disconnected processes across the SDLC, enabling teams to better collaborate and deliver faster, despite shifting priorities and resource constraints.

New DevOps best practices are needed to help keep pace, saving time without sacrificing security, business, and technology coverage to detect and eliminate costly waste across your SDLC.

2. Threats are on the rise with AI-powered cyber criminals planning their next move on your software.

What’s your current security posture and how are you planning your next move?

An AI-generated cyber attack on an application is used to create sophisticated and adaptable malicious actions, often involving automated methods like generating personalized malware, or exploiting vulnerabilities in an app by analyzing user behavior and adapting attack strategies in real-time, making it significantly harder to detect and defend against compared to traditional cyber attacks. 

Now more than ever, mission-critical security is the top priority, and with cyber threats continuously on the rise it has made a comprehensive DevSecOps approach essential. Organizations need to arm themselves with the right tools that embed security seamlessly into their pipelines to detect and resolve vulnerabilities early and are deep-rooted across processes and teams, ensuring fast, secure application delivery.

Compliance and threat protection are never ending. Missed vulnerabilities can lead to data breaches and costly fixes, and broken customer trust. Leveraging automated security testing, compliance checks, and continuous monitoring for early detection and remediation of vulnerabilities is a necessity to protect precious data in pre- and post-application production environments.

Enterprise-grade systems and processes are required for fast, frictionless security without sacrificing quality, and continuous security tools integrated across the SDLC, giving your developers and IT staff the confidence to build and deploy securely at every step.

Embedding AI-powered security and automated compliance checks helps fight fire with fire against data threats seamlessly across every development step—without creating bottlenecks or tradeoffs, transforming teams from vulnerability hunters into secure software creators.

3. Disconnected teams, tools, and processes kill software development velocity, performance, and time to value.

Are you managing all aspects of integration and simplifying for maximum results across teams?

Developers and administrators must find and fix security flaws at every stage of the software lifecycle. Siloed systems inhibit communication and slow collaborative work. Organizations must find a better way to connect with integrated developer environments, empowering developers to better collaborate and create secure software with ease. It also ensures that, once released, any issues can be caught and fixed quickly in post-production software environments.

DevOps tooling has matured, yet it remains fragmented across various tools and processes. Organizations are seeking unified DevSecOps platforms that integrate seamlessly, reduce complexity, and enhance quality across the SDLC. When business systems can’t keep pace, they need solutions that accelerate delivery and provide immediate value across their workflows and supporting teams.

Enhance your toolchain with seamless integrations to connect and optimize your preferred development tools while eliminating friction between systems. Then keep the tools your teams love to use every day while gaining enterprise-grade orchestration and visibility.

Ensure total software quality without sacrificing velocity using integration of intelligent AI testing and insights to expand resource coverage. Automated security checks reduce manual work, and help maintain peak software performance into production with fewer issue incidents.

Lastly, tight integration of IT Operations into the DevSecOps framework represents a significant progression in software development and deployment for modern DevSecOps best practices. This synergy between development, security, and operations teams and processes is crucial for ensuring seamless performance feedback and a secure and efficient software lifecycle end-to-end. Ensuring that mission-critical apps are deployed, maintained, and monitored to protect against vulnerabilities, and are optimized for max performance.

Why OpenText for next-gen DevSecOps?

End-to-end DevOps excellence - Enabling teams to deliver faster with intelligent testing and automation to ensure total quality without sacrificing velocity. Security is integrated seamlessly by default into every development step without creating bottlenecks, transforming teams from vulnerability hunters into secure software creators.

Embedded security everywhere - Minimize vulnerabilities quickly to enable rapid, secure deployments with security in place at every stage, optimizing processes and reducing time-to-market challenges for seamless operations. Boost your threat response capabilities with real-time security insights, enabling faster detection and response to minimize operational disruptions.

AI insights & automation - Revolutionize software development by leveraging cutting-edge AI to transform development processes, enhancing overall security, efficiency, and innovation. Automate and predict, using AI to automate routine tasks and predict potential issues, allowing teams to focus on less manual tasks and more strategic growth initiatives.

Secure app deploy & monitor - Automated infrastructure to achieve consistent and repeatable deployment processes, significantly reducing the risk of human error while simultaneously enhancing security. Continuous application observability and automated maintenance and patching provides critical coverage and reliability in today's rapidly evolving threat landscape.

One trusted DevSecOps platform - OpenText delivers faster, safer, smarter DevSecOps with an intelligent end-to-end development, security, and operations driven solution like no other. Spanning across the entire software development lifecycle and management landscapes to simplify environments, resources, and IT spend, delighting users and delivering superior results.

OpenText is here to meet you where you are in your DevSecOps journey, whether you’re looking to solve an immediate challenge or embark on a comprehensive transformation…

Visit our DevSecOps solutions page for more on how Opentext is delivering next-gen DevSecOps, and check out our DevSecOps webinar series for the latest hot topics.

The post Pitfalls of not implementing modern DevSecOps for secure software development and delivery  appeared first on OpenText Blogs.

IT observability costs are spiraling out of control. According to recent industry research, 98% of organizations experience unexpected cost spikes, with 84% believing they pay too much for their monitoring solutions. This financial pressure comes at a time when complete visibility across systems has never been more critical for maintaining reliable operations.

The observability cost crisis

Organizations face a difficult dilemma in today's monitoring landscape. Comprehensive visibility requires capturing and analyzing massive volumes of data—which have grown 5x over the past three years for the average company. Yet traditional observability platforms employ consumption-based pricing that creates unpredictable expenses as data volumes increase.

This financial reality forces IT teams to make problematic compromises:

• 98% of organizations report limiting data collection
• Teams must choose which systems to monitor, creating blind spots
• Critical security and compliance information may be discarded
• Root cause analysis becomes more difficult with incomplete data

These compromises ultimately undermine the core purpose of observability: providing complete system visibility for faster problem resolution.

OpenText's approach: Cost-effective observability at scale

OpenText™ has developed an observability strategy that focuses on affordability without sacrificing visibility. Our solution addresses the key challenges facing IT operations teams:

1. OpenTelemetry-based observability

OpenText Application Observability uses the OpenTelemetry standard to deliver logs, metrics, and traces for both cloud-native and traditional applications at a reasonable cost. This vendor-neutral approach enables portability across toolsets, expanding observability coverage without the vendor lock-in that drives up costs.

According to Travis Greene, OpenText's Sr. Director of Product Marketing for OpenText Observability and Service Management solutions.: "With Application Observability, IT admins have visibility into traces to find the module of code that's the culprit of an application issue. This empowers IT admins to provide vital context to the developer to ultimately solve the problem faster."

2. Domain-spanning visibility without cost penalties

Unlike siloed monitoring tools that force choosing between cost and coverage, OpenText’s observability platform provides a flexible observability toolset that detects and resolves performance issues across:

• Cloud environments
• On-premises infrastructure
• Applications (cloud-native and traditional)
• Network performance

This cross-domain visibility facilitates accurate root cause analysis and reduces mean time to repair (MTTR).

3. Affordable licensing models

OpenText recognizes that unpredictable costs create significant budget challenges. Their approach includes:

• Transparent pricing designed to eliminate surprise bills
• Flexible licensing that doesn't penalize data growth
• Deployment options including SaaS, private cloud, or on-premises

The full-stack observability advantage

OpenText delivers comprehensive visibility across the entire IT estate:

Application observability

Using OpenTelemetry instrumentation, OpenText provides detailed visibility into application performance, allowing teams to visualize transaction dependencies, identify bottlenecks, and correlate logs to pinpoint issues.

Infrastructure observability

Teams can quickly identify causes and impacts of infrastructure problems across cloud and on-premises environments with guided troubleshooting that accelerates root-cause analysis.

Network observability

OpenText Core Cloud Network Observability discovers and monitors physical and virtual networks, delivering unified visibility into network performance—essential for maintaining service levels in hybrid environments.

Real-world benefits: Cost savings and performance gains

Organizations using OpenText's observability solutions report significant improvements:

• Turk Telecom: Reduced service outages by 49%
• Verizon: Reduced MTTR from hours to seconds

These outcomes demonstrate that cost-effective observability isn't just about saving money—it improves overall IT performance and reliability.

Why limiting observability due to cost is a false economy

When organizations restrict monitoring to control costs, they create dangerous blind spots. A single undetected issue can lead to:

• Revenue loss from service disruptions
• Damaged customer relationships
• Inefficient resource allocation as multiple experts struggle to diagnose problems
• Increased compliance and security risks

Our approach recognizes that true cost efficiency comes from comprehensive, affordable observability that prevents these expensive outcomes.

Integration with the broader IT operations ecosystem

OpenText's observability solutions integrate with their complete OpenText Observability and Service Management Cloud, allowing organizations to:

• Build on accurate discovery and CMDB data
• Use AI-powered analysis to identify root causes faster
• Automate remediation for known issues
• Optimize cloud costs alongside performance

This comprehensive approach creates a closed loop between observing, analyzing, and resolving issues—maximizing the value of observability investments.

Getting started with affordable observability

If you're concerned about monitoring costs spiraling out of control, OpenText offers a path forward:

1. Evaluate your current observability coverage and cost structure
2. Explore how OpenTelemetry can help avoid vendor lock-in
3. Consider OpenText's domain-spanning solutions for complete visibility without surprise bills

By partnering with OpenText, you can build high-speed, reliable IT operations that deliver the performance modern businesses demand—without the unpredictable costs that plague traditional observability approaches.

Contact us to learn more about our cost saving observability solutions.

Learn more about IT Operations Management

The post Why cost-effective IT observability matters: OpenText’s approach to affordable monitoring at scale appeared first on OpenText Blogs.

OpenText is at the forefront of this transformation, constantly innovating to meet these challenges head-on. With the latest releases in the OpenText Cloud Editions (CE) 25.2 we are delivering advanced solutions that empower businesses to optimize their cloud environments, enhance service management, and pave the way for smarter, more sustainable IT operations. From integrating cutting-edge AI capabilities to improving network and application observability, the innovations in OpenText IT Operations continue to shape the future of IT service performance. Read on to explore the exciting advancements in CE 23.2 to CE 25.1 and how they are revolutionizing the IT operations landscape.

Get to know OpenText Service Management Aviator (previously IT Operations Aviator)

OpenText™ Service Management Aviator enhances IT service management (ITSM) by integrating generative AI into OpenText™ Service Management (SMAX) and OpenText™ AI Operations Management (Operations Bridge). It enables intelligent, human-like responses to user requests, leveraging a private, secure large language model (LLM) that ensures data privacy and trustworthy answers.

Key capabilities include:

• Conversational AI for ITSM: A chatbot assists service desk agents, improving accessibility and issue resolution.
• AIOps for IT Ops: AI-powered troubleshooting and root cause analysis, enhancing efficiency.
• Deployment flexibility: Available for on-cloud and off-cloud customers.
• Cost reduction and user experience enhancement: Reduces support costs while providing faster, more intuitive support.

With these AI-driven capabilities, OpenText Service Management Aviator streamlines IT support, improves efficiency, and enhances user satisfaction.

What’s new in CE 23.2?

Operating efficiently and responsibly is critical for optimizing future spending decisions. OpenText™ Cloud Management promotes financial responsibility, improves decision-making with intelligent insights, and reduces cloud bills. Customers can monitor their cloud spend with detailed granularity while optimizing cloud usage and significantly reducing cloud waste and inefficiencies.

Additionally, OpenText’s enterprise event and performance management software, OpenText™ AI Operations Management, is now available on the OpenText Cloud Platform. This marks a key milestone in providing a seamlessly managed service across all aspects of information management.

Embrace the Cognitive Era with CE 23.4

OpenText Observability and Service Management Cloud raises the bar for IT service performance by addressing cloud complexity, cost constraints, and staff shortages.

Key enhancements include:

• OpenText Service Management and OpenText Core Content Management integration, which enhances service agents' access to information while ensuring data governance.
• OpenText AI Operations Management enhancements:
  • Smarter sustainability reporting: Collects carbon data from on-premises infrastructures to help reduce IT carbon footprints.
  • New service management/Event 360 reporting system: Consolidates event, incident, change, and service request data into a unified dashboard for better service health assessments.
• OpenText™ Cloud Management: Introduces a FinOps and GreenOps dashboard for tracking carbon emissions and optimizing cloud waste cleanup.
• OpenText™ Core Application Observability: A cost-effective tool for monitoring and troubleshooting cloud applications and infrastructure.
• OpenText™ Asset Management: Improves sustainability tracking of off-cloud IT hardware.
• OpenText™ Network Automation: Enhances security and compliance with GitHub integration for version control.
• OpenText™ Network Node Manager: Reduces costs by enabling multiple NNM servers to share a single OPTIC Data Lake instance.

Elevate Human Potential with CE 24.2

OpenText introduces OpenText Application Observability, addressing challenges in monitoring cloud-native applications. By leveraging OpenTelemetry, this solution provides deep application insights, enabling rapid issue detection and resolution. Seamlessly integrated with AIOps and ITSM platforms, this marks a new era in application performance management (APM).

Embrace AI Knowledge Work with CE 24.4

OpenText continues to innovate with OpenText™ Core Cloud Network Observability, complementing OpenText™ Core Infrastructure Observability and OpenText™ Core Application Observability. These tools provide businesses with end-to-end visibility into their cloud environments, enabling faster issue detection and resolution.

• OpenText™ Core Cloud Network Observability: Delivers AWS and Azure cloud network discovery, monitoring, and traffic analysis.
• OpenText™ Core Infrastructure Observability: Enhances root-cause analysis with multi-cloud and on-prem integration.
• OpenText™ Core Application Observability: Provides OpenTelemetry-based application monitoring and integrates with network and infrastructure observability for a complete troubleshooting framework.

Additionally, OpenText IT Management Platform (ITMX) received FedRAMP authorization on September 11, 2024, ensuring compliance and security for U.S. federal agencies.

Accelerate Growth with CE 25.1

OpenText enhances IT visibility with Advanced Discovery of Networks for OpenText™ Universal Discovery and CMDB, offering deep insights into physical, virtual, and software-defined networks. This capability helps IT teams understand how network configurations support service delivery, reducing mean-time-to-repair (MTTR) and service disruptions.

Furthermore, OpenText extends IT visibility to Operational Technology (OT) and IoT devices by integrating with Microsoft Azure Defender, eliminating the need for additional discovery tools.

Empower Intelligent Remediation with CE 25.2

The exclamation point on the end of a 2+ year innovation journey, the CE 25.2 release enhances vulnerability management and workflow remediation through advanced integrations and AI-driven insights.

• Accelerate vulnerability remediation with seamless Tenable integration in OpenText™ Automation Center: Quickly improve your security posture by effortlessly integrating Tenable or Qualys scanning data. Instantly import scan results to automatically identify and correlate vulnerabilities with required patches. Critical threats are prioritized through risk assessment and impact analysis. Automated coordination and job management ensure consistent remediation at scale, with insightful dashboards providing full transparency.
• Distribute expertise with OpenText Aviator for OpenText AI Operations Management: Streamline workflow remediation with intelligent recommendations based on existing workflows and runbooks. OpenText IT Operations Aviator integrates custom knowledge bases, offering rapid insights for issue resolution across your IT landscape. Experts can efficiently review, update, and store remediation instructions, making valuable knowledge instantly available within events and tickets.

Don’t wait, upgrade now!

With cloud complexity growing and IT budgets tightening, upgrading to the latest OpenText Observability and Service Management Cloud releases ensures your organization remains competitive, cost-effective, and secure. From AI-driven automation to cutting-edge observability and sustainability tracking, these innovations empower IT teams to focus on strategic initiatives rather than firefighting.

Don’t wait—embrace the future of IT operations today.

Want to see the full stories across OpenText for CE 23.1 to CE 25.2? There’s so much more to explore:

• Titanium X and OpenText Cloud Editions 25.2
• Accelerate growth with Cloud Editions (CE) 25.1
• Embrace AI Knowledge Work with Cloud Editions (CE) 24.4
• Reimagine information with Cloud Editions (CE) 24.3
• Elevate human potential with Cloud Editions (CE) 24.2
• Reimagine work with Cloud Editions 24.1
• Embrace the cognitive era with OpenText Cloud Editions (CE) 23.4
• Achieve Digital Success with OpenText Cloud Editions (CE) 23.3
• Announcing OpenText Cloud Editions (CE) 23.2
• Work Smarter with OpenText Cloud Editions 23.1

To learn more about Titanium X for OpenText Observability and Service Management Cloud visit our website.

• Check out Titanium X guided tours and demos
• Don’t get left behind. We make modernizing easy. Contact us to help plan your upgrade.
• Need help upgrading?  OpenText Professional Services can help
• Want to see more? Schedule a demo
• Learn more about It Operations Management

The post Driving Innovation in IT Operations Management: Titanium X for OpenText Observability and Service Management Cloud appeared first on OpenText Blogs.

As I step into my second week as Chief Product Officer, I’m thrilled to see the incredible innovation driving Cloud Editions 25.1. This launch reflects our commitment to helping you drive efficiency, strengthen security, and accelerate growth.

2025 marks a turning point in shaping the future of business. At the core of this transformation lies information management, a driving force that empowers organizations to unlock the full potential of their talent and data. Our mission is to equip professionals across all disciplines - knowledge workers, cybersecurity specialists, supply chain experts, developers, and IT leaders - with the solutions and services they need to thrive in today’s fast-changing digital landscape. 

With Titanium X, OpenText sets a new benchmark in SaaS innovation, offering an expansive portfolio of solutions that address critical business needs such as content management, service management, threat detection, identity management, observability, and supply chain optimization. By uniting simplicity, intelligence, and security, these innovations empower organizations to confidently navigate the multifaceted challenges of today’s digital landscape. 

The latest Cloud Editions (CE) 25.1, OpenText continues to lead through the seamless integration of cloud, security, and AI technologies. These advancements are not simply responses to change - they are defining it. By forming the foundation for sustainable growth, these innovations empower organizations to not only future-proof operations but drive innovation with absolute certainty. 

For CIOs, business leaders, and IT professionals, the mandate for 2025 is clear: embrace information management as the catalyst for transformation. Now is the time to harness the power of data to unlock potential and drive meaningful progress. Only then can you truly start to reimagine your information for sustainable business growth with longevity.

Following today’s announcement, let’s explore how OpenText is reimagining information management and spearheading cutting-edge innovation:

New innovations in Business Cloud

Secure access to knowledge is essential for staying ahead of the competition. OpenText empowers engineers, IT professionals, and teams with integrated, secure technologies that streamline operations and enhance efficiency to enable greater success in an increasingly complex digital world.

OpenText™ Content Cloud

In this release, we have launched new bundle offerings for our fast-deploying cloud content management solution, OpenText™ Core Content Management. These updates further support businesses battling with fragmented and inefficient access to siloed content and simplifies cloud adoption and the ability to leverage generative-AI. By doing so, we equip decision-makers with the right tools to address the persistent challenges of disconnected information retrieval and onerous searchability, reducing the limitations posed by outdated legacy systems. The result? Unlocked operational efficiencies and improved workplace productivity.

Improvements to OpenText Core Content Management include:

• The integration of OpenText™ Content Aviator: Now available to all customers out-of-the-box and at no additional cost, in an easy to deploy express bundle. OpenText Content Aviator empowers employees to utilize intelligent chat-based conversational search, content discovery, summarization, and translation at the click of a button, boosting knowledge worker productivity by enabling customers to quickly find and understand context across a broader ecosystem of applications.
• A new premium bundle that combines AI-powered SaaS content management with additional capabilities, including digital capture and signature, to enable customers to manage the full lifecycle of their content while reaping the benefits of a flexible SaaS solution.
• Preconfigured business scenarios: Providing sales, HR, product management, and other common cross-departmental functions with pre-built workspaces, templates, and folder structures to enable faster deployment and quicker return-on-investment.

Additionally, OpenText Content Aviator has expanded availability for OpenText™ Core Archive for SAP and OpenText™ Core Content Management for SAP SuccessFactors bringing the productivity boost of a generative-AI assistant to these solutions.

The new bundle offerings, together with the expanded availability of OpenText Content Aviator, empowers organizations to accelerate departmental or enterprise-wide processes in the cloud, aligning with strategic digital transformation initiatives, empowering businesses to operate with agility, optimize productivity, and achieve long-term success in an increasingly complex digital landscape.

OpenText™ Cybersecurity Cloud

In Cybersecurity Enterprise, OpenText™ Core Identity Foundation, our next-generation identity and access management (IAM) SaaS platform, now gives IT directors and leadership within large-scale enterprises and regulated industries greater autonomy over identity and access controls designed to protect high-value data across the entire environment within a single platform.

By simplifying and automating fundamental identification processes, this release enables businesses to access the core collection of OpenText identity and access management capabilities under a single set of integrated microservices. By doing so, organizations can reduce security and compliance costs while ensuring adherence to government, cyber insurance, and internal standards. Additionally, the platform’s SaaS delivery model boosts operational efficiency and guarantees zero-trust security to meet the dynamic needs of modern enterprises.

OpenText™ Experience Cloud

In this release, organizations managing extensive digital asset collections or implementing enterprise-wide digital asset management (DAM) systems now have a powerful tool to unlock the full value of their rich media libraries. Powerful new search is provided by integrating OpenText™ Digital Asset Management (DAM) natively with OpenText™ Knowledge Discovery (IDOL). The new search adopts both advanced retrieval augmented generation (RAG) and AI-powered search to transform how users access and utilize assets.

By marrying these two solutions together, enterprises struggling with inefficient asset discovery, inconsistent metadata tagging across teams, and unnecessary duplication of content creation or procurement, can take advantage of the tool’s natural language search capabilities, powered by secure and private AI, to quickly locate the right assets - even in large libraries where metadata may be incomplete or inconsistent.

With reduced time spent searching, lowered storage costs for redundant assets, and enabled cross-departmental collaboration in content creation, this innovation empowers organizations to scale their digital asset management usage while ensuring iron clad security through a private AI service, eradicating the risk of exposing sensitive assets (unlike a public cloud environment).

OpenText™ IT Operations Cloud

To further increase IT visibility for better incident response and faster mean-time-to-repair (MTTR), we have bolstered the discovery capabilities in our vendor-neutral configuration management solution, deployable as SaaS, on-premises, or in the cloud.  

Advanced Network Discovery for OpenText™ Universal Discovery and CMDB delivers deep, comprehensive visibility into how physical, virtual, and software-defined networking assets are configured. Now IT service management, operations, and network management teams can fully understand how network devices and their configurations support business service delivery - an area typically lacking detailed information from most CMDB discovery methods. The result? Faster MTTR and minimized service interruptions from networking changes.  

CE 25.1 also introduces better visibility into operational technology (OT) and internet of things (IoT) devices by importing configuration data directly from Microsoft® Azure Defender. This ability gives enterprises extended insights into OT/IoT devices without requiring additional discovery tools or compromising OT/IoT security airgaps by deploying probes. 

By increasing IT visibility across both networks and OT/IoT devices, OpenText Universal Discovery and CMDB further becomes a single source of configuration truth that IT, networking, and OT teams can use to troubleshoot faster, improve change success, and increase service delivery reliability. 

New innovations in Business Technology

Moving to the cloud means connected data is key. OpenText provides robust, flexible data platforms deployable in private clouds, public clouds, and via APIs, delivering enterprise-grade capabilities wherever you need them.

OpenText™ DevOps Cloud

To support the developer community, innovations to TruClient 2.0, part of the OpenText™ performance engineering suite of solutions, further elevates performance testing by delivering an intuitive, scriptless tool that meets the needs of testers at all experience levels. Designed to simulate real user behavior and provide robust client-side metrics, TruClient 2.0 puts flexibility, control, and security at the center of the performance testing process. 

Most notably, this release allows browser decoupling, which empowers users to independently manage browser versions, enhancing security and eliminating the need for frequent updates or patches. The addition of Linux® support expands deployment options, while reduced resource requirements streamline operations with a lighter testing footprint. As a result, TruClient 2.0 continues to be a valuable tool for testers with the need to perform efficient, secure, and flexible performance testing for optimized testing process for a seamless experience and greater control over testing environments - a strategic move to future-proof performance engineering.

Looking ahead

With CE 25.1, OpenText is redefining the possibilities of Business AI, Cloud, and Technology. By delivering integrated solutions that simplify complexity, enhance security, and enable scalability, we, at OpenText, continue to proudly empower organizations to thrive in an era of rapid and revolutionary technological change, giving business access to the tools needed to unlock the full potential of their information management.

Looking for more?  

For more on all the CE 25.1 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to maximize your AI, cloud, and security journey.

The post Accelerate growth with Cloud Editions (CE) 25.1 appeared first on OpenText Blogs.

The Digital Operational Resilience Act (DORA) is one such regulation that demands your attention. This EU regulation, which came into force on January 16, 2023, and will apply as of January 17, 2025, aims to fortify the IT security of financial entities and ensure the European financial sector can withstand major operational disruptions.

The implications of DORA are far-reaching and assuring DORA compliance will take a multi-disciplinary approach across IT operations, cybersecurity, application development teams, and others.  This blog covers how traditional IT operations across disciplines such as performance monitoring, observability, configuration management, and service/asset management can contribute to achieving DORA compliance.

Download this whitepaper to learn how OpenText IT operations solutions can help your organization achieve DORA compliance: Digital Operational Resilience Act: How your CMDB, IT Service Management (ITSM), and observability solutions can contribute to DORA compliance

Why is DORA so important?

The financial sector's growing reliance on technology and third-party providers exposes it to increased cyber threats and operational risks. DORA tackles this challenge head-on, establishing a harmonized framework for 20 different types of financial entities and ICT third-party service providers. Failure to comply carries significant regulatory risks, including potential fines and reputational damage.

What does DORA cover?

This regulation covers a wide range of aspects related to digital operational resilience, including:

• ICT risk management: DORA mandates a comprehensive ICT risk management framework encompassing strategies, policies, procedures, and governance structures to ensure continuous risk monitoring and mitigation.
• ICT-related incident management: Robust incident detection, management, and reporting processes are crucial. Entities must establish criteria for classifying incidents, reporting major incidents to authorities, and developing communication plans.
• Digital operational resilience testing: Regular testing programs, including vulnerability assessments, penetration testing, and scenario-based tests, are essential to assess and improve resilience.
• Managing ICT third-party risk: Entities must ensure third-party providers comply with ICT risk management requirements. Regular assessments, risk reviews, and maintaining a register of ICT third-party providers are mandatory.
• Information-sharing arrangements: DORA encourages participation in information-sharing initiatives to enhance resilience while complying with data protection regulations.

How to prepare for DORA?

Achieving DORA compliance requires a multi-faceted approach, including:

• Gaining a comprehensive understanding of your ICT assets and their interdependencies: This can be achieved through robust discovery and CMDB solutions, providing a clear picture of your IT landscape.
• Establishing a strong governance framework: This framework should outline roles, responsibilities, policies, and procedures for ICT risk management, incident response, and testing. This framework should encompass not only IT operations, but also other IT disciplines such as cybersecurity and application development management.
• Implementing robust monitoring and observability tools: These tools can help proactively detect anomalies, identify potential risks, and facilitate faster incident response. A coordinated monitoring response across both the IT operations and cybersecurity front will be critical to DORA compliance.
• Developing and testing incident response plans: Regularly testing your incident response capabilities through simulations and exercises ensures you are prepared for real-world events.
• Fostering a culture of communication and collaboration: Effective communication channels and collaborative processes are crucial for sharing information, coordinating responses, and continuously improving your resilience posture. This collaborative process must encompass IT operations, cybersecurity, and application development.

DORA implementation is an ongoing journey

The regulation will continue to evolve, with further policy standards and oversight procedures expected. It is vital to stay informed about the latest developments and proactively adapt your strategies. Several European Supervisory Authorities (ESAs) such as the European Banking Authority, the European Securities and Market Authority, and European Insurance and Occupational Pensions Authority maintain current DORA information, including updates to regulatory technical standards, implementation guidance, and other relevant topics.

By embracing DORA's principles and leveraging the right tools and processes, you can mitigate regulatory risks and strengthen your organization's IT security and operational resilience in the face of increasing digital threats.

OpenText IT Operations Cloud Products
Contributing to DORA compliance

Because DORA has such a broad scope, multiple stakeholders across IT will need to contribute to compliance efforts.   The following OpenText products can help from the IT operations perspective.

• OpenText™ AI Operations Management can help proactively detect anomalies and potential ICT risks, facilitating faster incident response, a critical aspect of DORA compliance.
• OpenText™ Service Management can support the governance framework and incident management processes mandated by DORA, enabling efficient incident resolution and reporting.
• OpenText™ Asset Management helps maintain a comprehensive inventory of ICT assets, a crucial step in understanding your IT landscape and meeting DORA's asset identification and management requirements.
• OpenText™ Universal Discovery and CMDB creates and maintains an up-to-date CMDB, providing a clear picture of the IT environment, relationships between assets, and their impact on critical financial services, all essential for DORA compliance.
• OpenText™ Automation Center can automate patching and remediation efforts and response to incidents, minimizing downtime, security vulnerabilities, and service disruptions, which is crucial for meeting DORA's incident management and resilience requirements.
• OpenText™ Network Operations Management provides comprehensive network monitoring, automation, and management capabilities, enabling organizations to detect and respond to network performance issues and incidents for a more stable and reliable network, contributing to meeting DORA's incident management requirements.
• OpenText™ Cloud Management provides a unified view and management of both on-premises and cloud environments, which is essential for DORA compliance as financial institutions increasingly utilize hybrid cloud models.

OpenText is one of the few technology vendors with a broad portfolio of IT operations, cybersecurity, and application development management solutions needed to address the many aspects of DORA compliance.

The post What Every CIO Needs to Know About DORA: An IT Operations Perspective appeared first on OpenText Blogs.

Think your business is safe? Every day, businesses just like yours are crippled by ransomware, data breaches, and relentless cyberattacks and these threats are evolving at a rapid pace. Don't wait until it’s too late and your business is a sitting duck. This is where we come in! Cybersecurity solutions aren’t about increasing revenues or decreasing costs (although they can do both), they’re about the actual survival and reputation of your organization. 

The good news? The threat landscape isn’t the only thing evolving! We have reimagined everything about our Cybersecurity portfolio, from our web pages to our actual products. Forget facelift! This is a total transformation of the OpenText™ Cybersecurity portfolio. We've ripped out the old and built a sleek, powerful engine for navigating content and realigned our portfolio completely, helping you battle today's treacherous cyber landscape. Why? Because the threats are evolving faster than ever, and your defenses need to stay ahead of this ever-changing landscape. 

Our revamped portfolio is your arsenal in the fight against cybercrime. We're not just offering products; we're delivering the cutting-edge intelligence and tools you need to: 

• Lock down your data: In ancient Egypt, hieroglyphic encryption was used to protect sensitive information. Today, simply keeping up with GDPR or CCPA is a minefield. Introducing OpenText™ Data Privacy and Protection - we'll help you keep your sensitive data out of the wrong hands and ensure compliance with today's complex regulations.

• Build an impenetrable fortress around your applications: Everyone knows the classic story of the Trojan Horse. It’s a term that’s still in use today – 3,000 years later - to refer to a type of cybersecurity attack. Hackers are relentless, but so are we. Introducing OpenText™ Application Security - our application security solutions will fortify your code and crush vulnerabilities before they can be exploited.

• Shut the door on unauthorized access: Even before the Roman Empire, a signet ring was a powerful tool for identification and authentication. These rings verified the identity of the bearer and granted them access to restricted areas or documents. Identity and Access Management remains a critical cornerstone of security today. Introducing OpenText™ Identity and Access Management - we'll help you implement zero-trust models and lock down your systems like Fort Knox.

• Hunt down threats in real-time: The Cold War was a battle fought behind the battle lines through espionage. Intelligence gathering and threat analysis was key. Introducing OpenText™ Threat Detection and Response - our threat detection and response solutions are your digital 007s, sniffing out and neutralizing threats before they can wreak havoc.

• Become a digital detective: Forensic science has its roots in 13th-century China. Song Ci developed methods to apply empirical observation to crimes. Introducing OpenText™ Digital Investigations and Forensics - when a digital attack happens to your organization (and it will), our forensic tools will help you uncover the truth, gather evidence, and rebuild stronger than before.

• Outsmart the enemy: The Codebreakers of Bletchley Park, who cracked the Enigma code in WWII, proved (again) that staying ahead of threats is built on actionable threat intelligence. Introducing OpenText™ Threat Intelligence - we'll arm you with the knowledge you need to anticipate digital attacks and fortify your organizations cybersecurity defenses.

Don't be a victim. Be a force to be reckoned with. 💪 

Explore the new OpenText Cybersecurity Cloud webpages and products today and discover how to: 

• Defend with precision: Find and neutralize threats with surgical accuracy. 

• Secure with confidence: Build an unbreakable and ever-evolving cybersecurity posture. 

The future of your business depends on it. Visit OpenText Cybersecurity Cloud now and take control. 

The post Is your business a sitting duck for cyberattacks?   appeared first on OpenText Blogs.

What’s your favorite holiday show? I mean besides Die Hard, of course. I have to admit that I’m partial to the 1964 TV special, Rudolph the Red-Nosed Reindeer.

I’m especially drawn to the “Island of Misfit Toys.” As a kid, it was relatable to think that there are others who don’t quite fit in, but wind up finding a place to call home anyways.

Corporate help desks often resemble the Island of Misfit Toys—a collection of tools and processes that don’t quite fit the needs of the season. From outdated systems struggling under increased demands to overwhelmed agents juggling inefficiencies, these "misfits" can leave employees and customers feeling stranded. That's where modern help desk automation comes in. Enter OpenText™ Service Management, which can turn these misfit tools into synchronized support heroes.

At OpenText, we’ve recently focused on consolidating our corporate help desk technology and processes to reduce costs and elevate employee experiences – two key goals of our CIO, Shannon Bell. Here are some of the challenges that she was looking to solve:

Take your help desk from chaos to cohesion

Much like the misfit toys yearning for purpose, traditional help desks often suffer from fragmented toolsets that don’t integrate or leverage the best practices of the others. OpenText Service Management provides a “configure, don’t code” approach to unify and elevate help desk functions across departments—IT, HR, facilities, and beyond. This approach delivers a faster time to value and lower costs to implement and make changes without the need for developers. It also ensures your configurations survive upgrades—making it easier to stay current with the latest capabilities.

An ai-powered  virtual helper: Your help desk's modern Rudolph

OpenText's generative AI assistant, Aviator, acts as a "Rudolph" for help desk automation, leading the way with real-time responses, automated ticket resolutions, and personalized support. By providing instant, human-like interactions, the AI assistant replaces inefficiency with cheer, enabling teams to deliver seamless service even during holiday (or open enrollment season) peaks. Take the click tour demo of Aviator for ITSM

Turn your corporate support portal into self-service magic

Imagine if every employee could go to one place for all the answers they need, in the channel that they prefer—like a toy that finally works as it was designed to. OpenText’s self-service web portal and parallel mobile app (for the younger generations) provide a unified experience across all the departments in your organization that handle requests such as IT, HR, legal, procurement, finance, facilities and so on. By consolidating this engagement in one centralized interface, you empower users to find answers independently, freeing up help desk staff for more complex challenges and ensuring everyone gets what they need under the tree of corporate support.

Securing the spirit of giving

Like Santa’s workshop, the security and privacy of operations are paramount. OpenText uses a private LLM to provide generative AI, so that your data isn’t exposed to public LLMs and shared with the world.

The transformation from misfit to masterpiece is the hallmark of the holiday season. By adopting innovative AI help desk technology like OpenText Service Management, organizations can ensure their help desks embody the spirit of efficiency, empowerment, and exceptional service during the most wonderful time of the year.

We would love to hear from you. Contact us with your questions.

The post Transform your corporate help desk into a holiday hero! appeared first on OpenText Blogs.

Managing a corporate help desk isn’t as simple as it might sound. Too many tools, too many help desks, and an overwhelming number of support tickets are the reality for many organizations today. Combine that with outdated data archives and limited self-service options and you have a perfect storm of inefficiency. The result? A high volume of complaints, frustrated employees, and overworked service teams.

Enter OpenText™ Service Management, a robust solution that simplifies operations and elevates employee experiences. With a single, AI-powered help desk for IT, HR, supply chain, facilities, and more, OpenText Service Management transforms how organizations address support needs while ensuring seamless experiences for employees.

The need for better help desks

Picture this scenario:

• HR struggles with responding to repetitive inquiries because employees can’t find policy information buried in the intranet.
• IT spends 30% of its time resetting passwords instead of focusing on pushing innovation forward.
• Employees submit support tickets across fragmented systems, leading to low-resolution rates and frustration.

It's not hard to see why many organizations suffer from operational bottlenecks. Employees want fast, intuitive solutions, while businesses seek ways to stay efficient without adding more staff. A fragmented system falls short of meeting these expectations.

That’s where the Corporate Help Desk powered by OpenText Service Management saves the day.

A single help desk for all departments

The OpenText Service Management platform consolidates support functions across the organization into one unified help desk. Whether it’s IT, HR, supply chain, or facilities, employees get answers in one place—no endless emailing or bouncing between platforms.

For example, employees can:

• Ask HR-related questions like "What is our parental leave policy?"
• Request facilities services like "How can I get a replacement badge for building access?"
• Resolve IT issues like "How do I reset my password?"

The integration of an AI-powered assistant into the system streamlines these inquiries further, making tasks such as ticket submissions and FAQs effortless to resolve.

Advantages of a unified help desk

Why should your organization consider a single help desk model? Here’s what you stand to gain:

1. Workflow streamlining A single platform creates a more efficient workflow by reducing complexity and automating repetitive tasks. Departments no longer rely on disparate systems, ensuring quicker resolution of issues.

2. AI-powered self-service Think of AI as your company’s super-efficient assistant. Employees can interact with AI to find quick solutions for frequently asked questions—no human intervention needed. From looking up a benefits policy to resetting a password, AI handles routine queries, leaving human agents to focus on higher-value tasks.

3. Centralized data access Forget digging through outdated archives. With OpenText Service Management, all necessary documents, policies, and procedures are easily searchable and accessible, empowering employees to find what they need in minutes.

4. Reduced workload for agents With AI covering repetitive tasks, service agents can give their full attention to more complex and sensitive queries. This results in faster response times and more personalized assistance when employees need to speak with a human.

Real-life success stories

Need proof that OpenText Service Management works? Here’s how OpenText is using OpenText Services Management to reap the benefits:

HR use case

Andrea, an HR manager at OpenText, shares her experience:

• Promoting self-service – "Employees often don’t instinctively go to the company intranet for answers. With OpenText Services Management, we direct them to specific content based on their questions. This leads to fewer HR tickets and empowers employees to find answers themselves."
• Improving transactions – "Our annual wellness reimbursement process, for example, required employees to email forms manually, leading to back-and-forth confusion. Now employees submit directly in the system with structured fields, minimizing errors and reducing processing delays."
• End-to-end HR support – "We handle all inquiries from onboarding to retirement using OpenText Service Management’s ticketing functionality—streamlining our services for more than 22,000 employees."

IT use case

Stephanie, IT manager, highlights IT improvements:

• Simplifying password resets – "Password resets previously accounted for 30% of our total support volume. With OpenText Service Management, employees are efficiently guided to self-service options, drastically reducing IT intervention."
• Real-time metrics for decision making – "We’ve eliminated the need for full-time employees dedicated to generating manual performance reports. OpenText Service Management’s dashboards provide real-time visibility into service metrics like ticket categories and aging tickets. It saves us time and money."

Business benefits you can't ignore

The impact of implementing a unified help desk isn’t just functional—it’s financial.

• Cost savings: OpenText Service Management has allowed OpenText’s IT Service Desk to reduce staffing by 25%, translating to significant cost efficiencies for the organization.
• Higher productivity: HR ticket volumes dropped dramatically as more employees adopted self-service. Team members now focus on complex cases, delivering faster resolutions and better support.
• Data-driven decisions: Real-time dashboards eliminate the guesswork. Accurate data lays a solid foundation for strategic decisions.

Give employees their channel of choice

Modern employees, especially Millennials and Gen Zs, prefer self-service over calling a service desk. They want answers right now, on their terms. OpenText Service Management’s mobile and desktop interfaces provide an intuitive experience that meets employees where they are—ensuring they feel supported no matter the time or location.

That said, the human touch hasn’t disappeared. For sensitive or complicated matters, HR representatives and IT agents can step in to offer personalized support.

Transform employee experiences

Ultimately, the success of any corporate help desk lies in how it supports and empowers employees. With OpenText Service Management, your organization can bridge the gap between operational efficiency and an outstanding employee experience.

When your operations teams—HR, IT, supply chain, and facilities—have access to the right tools, they can elevate their day-to-day work. And when employees have faster support and greater autonomy, they’re more satisfied and productive.

Are you ready to transform your help desk experience? Learn how OpenText Service Management can revolutionize your operations today.

The post Revolutionizing corporate help-desk management appeared first on OpenText Blogs.

As we close the first quarter of OpenText’s new financial year, our commitment to driving innovation in information solutions remains unwavering. With most enterprises now adopting multi-cloud strategies to enhance flexibility, reduce vendor lock-in, and improve resilience, OpenText is dedicated to equipping our customers with the tools to excel in this dynamic, data-driven landscape. Our focus continues to be on empowering your competitive edge through Business Clouds, Business AI, and Business Technology solutions that drive innovation, streamline operations, and fuel growth with seamless, automated information management solutions.

Today, at OpenText World 2024 in Las Vegas, we proudly unveil Cloud Editions (CE) 24.4. This latest release builds on our robust cloud, AI, and cybersecurity capabilities, offering the ideal foundation for a secure, efficient multi-cloud approach. In today’s multi-cloud environment, seamless data flow across platforms is crucial for data accessibility, informed decision-making, and uninterrupted operations. CE 24.4 enables organizations to unify digital systems into one cohesive solution, supporting compliant and efficient data movement across complex multi-cloud setups while mitigating risk. By leveraging AI, we’re empowering the next generation of work—unlocking workforce potential to drive more strategic, high-impact outcomes. It’s time to let technology handle the details so your teams can focus on what matters. There is still time to join us at OpenText World or please join us via our virtual live stream - registration is still open.

I am also extremely proud to announce the completion of our Titanium X roadmap, that provides organizations with a comprehensive, resilient foundation for intelligent digital transformation while ensuring strong security and regulatory compliance. We’re dedicated to delivering the technologies and innovations that transform challenges into opportunities in a multi-cloud world.

Following today’s announcement, let’s explore how we are reimagining information to lead the digital future:

New innovations in Business Cloud

Fast-changing work environments can only thrive with secure access to knowledge, an essential requirement for staying competitive. We equip engineers, IT professionals, and teams with integrated, secure technologies designed to simplify operations and boost efficiency, ensuring you can thrive in an increasingly complex digital landscape.

OpenText™ Cybersecurity Cloud

In CE 24.4, OpenText™ Secure Cloud is designed to unlock the full potential of Managed Service Providers (MSPs) by offering modern, user-friendly interfaces and streamlined operations. With enhanced analytics, integrated management, and a simplified ordering experience, this platform empowers MSPs to boost growth and reduce expenses while providing comprehensive cybersecurity solutions to small and medium-sized business (SMB) customers.

By offering flexible, low-cost cybersecurity bundles tailored specifically for MSPs and the SMB market, OpenText Secure Cloud helps consolidate vendors, minimizing the complexity and cost of delivering services. MSPs can easily order, deploy, and manage these solutions through a single intuitive console, allowing them to protect customers with cost-effective, all-encompassing security solutions without sacrificing service quality. This simplicity drives efficiency, enabling MSPs to streamline their security stack while delivering positive outcomes for their SMB clients.

OpenText™ Experience Cloud

In this release, we have enhanced OpenText™ Experience Cloud - a fully integrated, composable portfolio designed to elevate customer experiences and engagement within a unified environment. This empowers organizations to reimagine conversations and customer interactions with advanced capabilities in communications and messaging, customer data and journeys, and secure fax solutions.  

Innovations in CE 24.4, include: 

• OpenText™ Communications (Exstream™), our leading customer communications management platform, now includes improved migration tools and design accelerators to simplify cloud transitions and upgraded job management for high-volume communications. Additionally, customer experience leaders can leverage optimized communications orchestration to boost operations efficiency. These updates support businesses to streamline workflows in managing customer interactions, aligning with their goals to modernize both customer experience strategies and technology ecosystems 
• OpenText™ Core Messaging part of an end-to-end cloud-based platform for personalized communications now supports RCS (rich communication services) - whether it’s email, WhatsApp, SMS, web, mobile, or print. This expanded channel offering allows organizations to engage customers through their preferred channels, enhancing their experience with rich media options like images and branded profiles for easy identification. This development emphasizes real-time, on-demand communications, encouraging businesses to deliver tailored, modern experiences that meet customer where they are, every time.  
• OpenText™ Customer Data and OpenText™ Core Journey now offers expanded unified customer data management capabilities, including preference management with real-time, enabling seamless personalization for more tailored, impactful customer experiences. 

Finally, CE 24.4 sees innovations to OpenText™ Core Fax and OpenText™ Fax (RightFax) to transform traditional faxing by offering a secure, private or public cloud-based subscription model, allowing organizations to seamlessly shift from on-premises fax servers without IT disruption. These solutions integrate effortlessly with multifunction printers, electronic medical records (EMRs), and platforms like Webex and Microsoft Teams, ensuring vital communication systems stay fully connected. Designed for industries handling sensitive data - such as healthcare, finance, legal, and government - OpenText’s cloud fax solutions empower global organizations to modernize their fax infrastructure with security and adeptness. 

OpenText™ IT Operations Cloud

To further innovate our IT Operations Cloud offerings, OpenText™ Core Cloud Network Observability is a powerful new addition to our suite of observability solutions, which includes OpenText™ Core Infrastructure Observability and OpenText™ Core Application Observability. Together, these tools equip enterprises with the critical capabilities needed to detect and address cloud performance issues whether infra, app, or network, providing comprehensive visibility to optimize cloud environments and drive business growth.

Let’s break it down:

OpenText™ Core Cloud Network Observability: This new product offers robust cloud network stack discovery, monitoring, and traffic analysis. It enables businesses to visualize their AWS cloud networks through detailed cloud network maps, overlaying performance and application flow data to give a clear picture of network health and performance.

OpenText™ Core Infrastructure Observability: OpenText Core Infrastructure Observability delivers unified observability for multi-cloud and on-premises infrastructure by injecting the root-cause analysis process with analytics and guided workflows. This solution enhances infrastructure content by improving application coverage and integrating with private VMware and cloud clusters, including AWS and Azure. Additionally, it extends content capabilities to MongoDB, further enriching the observability framework.

OpenText™ Core Application Observability: OpenText Core Application Observability offers cost-effective application observability built with native OpenTelemetry. In addition to correlated metrics, logs, and traces, OpenText Core Application Observability enhances the application observability process by integrating with OpenText Core Cloud Network Observability and OpenText Infrastructure Observability to enhance troubleshooting efforts, enabling better incident resolution through a complete understanding of cloud-based networks, infrastructure, and applications.

With this comprehensive solution, businesses can proactively manage their cloud environments, ensuring optimal performance and reliability while cultivating growth in today’s competitive landscape.

Learn More: What is Network Observability?
Learn More: What is Observability?

New innovations in Business AI

Harness generative-AI to help unlock the full potential of your intellectual property. Our AI-powered assistants work seamlessly across large, confidential data sets, ensuring that only authorized individuals access the right information at the right time, safeguarding both security and value.

OpenText™ Intelligence Aviator: Designed to encourage a truly data-driven culture, this innovation starts by empowering enterprise teams to interact with business intelligence data in a more intuitive, user-friendly way. With intelligent LLM-powered capabilities, users can now engage with data through simple, natural language conversations, making the process of accessing, analyzing, and visualizing information far more accessible, even for those without deep technical expertise.

For organizations striving to integrate data-driven decision-making across departments, this tool offers significant advantages. An ecommerce business, for example, needing to quickly assess sales performance across multiple regions, traditionally would require a specialized data analyst to extract and interpret the data. Instead, with OpenText Intelligence Aviator, line-of-business users, such as regional managers, can directly ask for specific data insights and generate instant, actionable results. By simplifying data interaction, OpenText Intelligence Aviator ensures that data becomes a central part of everyday decision-making, making it easier for enterprises to leverage their business intelligence and stay agile in competitive markets.

OpenText™ Content Aviator: Now integrated with OpenText™ Information Archive, OpenText Content Aviator revolutionizes how IT data managers interact with legacy content and archived data. Through an intuitive LLM-powered chat interface, users can easily access, retrieve, and summarize archived data using natural language to uncover relevant insights in a matter of seconds.

With intuitive natural language conversation, users can access rapid answers to unfamiliar archived content, greatly enhancing productivity while assuring sensitive and proprietary information remains secure and adheres to organizational security protocols. OpenText Content Aviator enables smarter, faster, and safeguarded data retrieval from archived systems, making it an indispensable part of the end-user experience when accessing vast amounts of legacy content.

OpenText™ DevOps Aviator: A transformative solution that now harnesses generative-AI and LLMs to automate the conversion of video recordings into manual tests and defect reproduction sequences - completely eliminating the need for coding. This drastically reduces the time developers, testers, and engineers spend creating manual tests, turning hours of footage into actionable tests in just minutes, accelerating project timelines and boosting productivity.

In practice, a software development team troubleshooting a critical bug can quickly generate test cases from recorded user interactions, streamlining defect reproduction. By leveraging the AI-assisted chat feature, teams can also convert AI-generated content into actionable tests using OpenText™ Core Software Delivery Platform, enabling faster iteration with fewer errors. This innovative approach allows teams to focus more on problem-solving and less on manual tasks, delivering higher-quality products faster and ensuring smoother workflows across development cycles.

New innovations in Business Technology

As workloads shift to the cloud, connected data becomes critical. At OpenText, we offer robust, flexible data platforms that can be deployed in private clouds, public clouds, or via APIs, delivering enterprise-grade capabilities no matter the deployment method.

OpenText™ Analytics

OpenText™ Information Intelligence - Thrust API: This new innovation to CE 24.4 brings together the power of OpenText™ Intelligent Classification, and OpenText™ Knowledge Discovery into one single, intelligent solution that allows independent software vendors (ISVs) and businesses to manage, control and prevent sensitive information from being shared inside and outside an organization – a critical asset industries - such as healthcare, financial services, and government - needing to align with stringent personal identifiable information rules and compliance regulations to mitigate risk.

Unstructured data - emails, documents, contracts, and more - often hold sensitive information, but identifying and preventing the sharing of this data can be a challenge. That’s where the Thrust API steps in. By combining AI-powered classification, data analytics, and risk detection into one solution, IT teams can uncover hidden insights, identify anomalies, and preemptively address potential mismanagement of information. Consider a financial services provider handling a high volume of sensitive client information. With traditional methods, identifying potentially risky and sensitive information being shared outside of the organization could be time-consuming and error prone. By using OpenText Information Intelligence – Thrust API, the financial provider can automate this process, ensuring that sensitive content is flagged in real time, allowing the team to address security and compliance concerns before they escalate. This solution is designed to reduce the effort and time required for risk-related initiatives, enabling teams to focus on strategic priorities while maintaining strong data security. In an era where data privacy regulations are tighter than ever, having the ability to analyze and secure unstructured data is not just an advantage - it’s a necessity.

And finally,

I'm pleased to share some exciting news about our latest advancements in security compliance and governance that will benefit our clients across various sectors.

OpenText™ Content Management (Extended ECM), has achieved Protected B certification from the Government of Canada. This significant milestone means that Canadian government organizations can now adopt OpenText Content Management in the AWS public cloud with the confidence that their data and workloads are secure and protected. With this certification, organizations can modernize citizen-facing services and automated workflows - such as grants, benefits, and permitting - ultimately enhancing service delivery and citizen engagement.

Additionally, on September 11, 2024, OpenText received authorization on its OpenText™ IT Management Platform (ITMX) for the Federal Risk and Authorization Management Program (FedRAMP). The IT Management Platform (ITMX) comprises a suite of solutions, including OpenText™ Service Management, OpenText™ Asset Management  , OpenText™ Universal Discovery and OpenText™ Project and Portfolio Management. This FedRAMP authorization provides United States federal agencies with the confidence to utilize OpenText solutions to deliver modern user services, enhance IT productivity, and reduce both risks and operational costs.

Together, these advancements reinforce our commitment to providing secure, innovative solutions that empower organizations to thrive in their respective sectors.

Looking for more?  

For more on all the CE 24.4 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to maximise your AI, cloud, and security journey.

The post Embrace AI Knowledge Work with Cloud Editions (CE) 24.4 appeared first on OpenText Blogs.