Real-time tracking
This ensures accurate time recording and helps in creating more detailed and precise time logs.
Support Staff Time Tracking Software
Keep your support team effective with TMetric. Track time allocated by engineers to their support tickets, and categorize time spent on various support activities. Monitor the support engineers' performance with a click.
Best TMetric Features and Solutions for Support Teams
Activity logging
TMetric helps in identifying areas for improvement and optimizing workflows.
Project management
Support teams track time spent on specific clients or projects, making it easier to manage workload and allocate resources effectively.
Flexible reporting
The reports can be used for self-assessment, team analysis, and client billing purposes.
Track time and keep the team focused
TMetric can bring timelines of your team together on one screen. Now, you can see what applications your support team’s members are using. Identifying what apps distract your team helps find the way to address and solve the team distractions problem. Additionally, you can easily manage team performance right in the software for better management and results.
Get valuable insights into support process
Wondering why processing tickets is taking too much time? Label various support activities with tags for hassle-free tracking. With TMetric reports, you’ll see time spent on communication with customers and developers, problem solution, and additional research.
Ensure every second is accountable
In TMetric time tracker you can assign cost rates that are tied to the number of hours tracked by each support team member. Data compiled from careful tracking will help to manage accurate payrolling and estimate each member's effectiveness.
Track PTO with ease
With TMetric you can configure a flexible policy for your organization, efficiently manage your support team time off requests and correctly pay based on the actual time they worked.
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TMetric: great time measuring tool
The desktop and web integration of TMetric means is very straightforward - really good UI. Desktop tracking enables to review work and allocate time accordingly if you forgot to track time. The reporting is very well done - nice looking reports that can compile various metric easily. Good for timesheets as well.
Harold
Effective and Unintrusive
Its extremely simple and quick to use, and very much "out of your way" so you never have to think about it unless you are doing something weird (like walking away from your computer for days without stopping the time).
Kathie
Cost-effective and reliable time tracking
What do you like best? The basic features are sufficient. Time tracking, activities, and hashtags are simple and highly effective way to keep a log of the work. What do you dislike? Zero dislikes at the moment. All the basic features mentioned above are great.
Hector
Meets my needs
I like that it automatically stops the current task when I start a new task. This prevents double counting time. It also adjusts other tasks to prevent overlaps if you adjust a task.
Hanna
Teams love TMetric
Free plan with basic time tracking for a team up to 5
Available on all platforms: macOS, Windows, Linux, iOS, and Android
Multilanguage solution
Dedicated support team at your service 24/7
